Gree Sapphire SAP12HP230V1A User manual

WA MOUNT DUCT ESS
AIR CONDITIONING & HEATING SYSTEM
INSTA ATION MANUA
Models:
SAP09HP230V1A
SAP12HP230V1A
SAP18HP230V1A
SAP24HP230V1A

Table of Contents
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Suggested Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Part Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
nstallation Site nstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
ndoor Unit nstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
Outdoor Unit nstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13
Piping nstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-17
Power and Wiring nstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-20
Testing and nspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25
Diagnostic Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-28
Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Thank you for choosing a Sapphire
Wall Mount Unit for your customer.
Please read this installation manual carefully before installing and starting up the
Sapphire System. Take a moment to fill out the product and installation form on the
back cover. Retain both the manual and installation record for future reference.

2
SAFETY PRECAUTIONS
Please read the following before operation.
Recognize safety information. This is the safety-alert symbol. When you see this
symbol on the unit and in instructions or manuals, be alert to the potential for personal
injury. Understand these signal words: DANGER, WARNING, and CAUTION. These
words are used with the safety-alert symbol.
DANGER identifies the most serious hazards which will result in severe personal
injury or death.
WARNING signifies hazards which could result in personal injury or death.
CAUTION is used to identify unsafe practices which may result in minor personal
injury or product and property damage.
NOTE is used to highlight suggestions which will result in enhanced installation,
reliability, or operation.
This appliance is not intended for use by children without responsible adult supervision.
Proper care should be taken to ensure safety.
Heat pumps, air conditioners & heating equipment should be installed, started up, and
serviced only by qualified installers and service technicians. Air conditioning, heat pumps
and refrigeration systems are hazardous due to high voltage electrical components,
high refrigerant pressures, and moving parts.
NOTE: Your actual air conditioning & heating system and related devices may differ
from the images shown in this manual.
WARNING
WARNING

SAFETY PRECAUTIONS
• The unit should be installed and serviced only by trained, qualified installers and service
technicians. Untrained personnel can perform basic maintenance functions such as
cleaning coils. All other operations should be performed by trained service personnel.
• Owner should be cautioned that children should not play with the appliance.
E ECTRICA SHOCK HAZARD
Failure to follow this warning could result in personal injury or death.
• Before installing, servicing or modifying the system, the main electrical disconnect
switch must be in the OFF position. There may be more than one disconnect switch.
Lock out and tag all switches with a warning label.
General Safety Precautions
• A dedicated power supply circuit should be used in accordance with local electrical
safety regulations and National Electrical Codes (NEC).
• Ensure that the entire system is properly grounded.
• Use a properly sized circuit breaker to protect equipment against short circuit and
overload conditions.
• The system must be positioned at least 5 feet from combustible surfaces.
• Observe all local codes and regulations.
Installation Site Instructions
A proper installation site is vital for correct and reliable operation of the system.
Avoid the following installation locations :
• High heat sources, vapors, flammable gas or volatile liquids.
• High-frequency electro-magnetic waves, generated by radio equipment, welders
or medical equipment.
3
WARNING
WARNING

Example: SAP12HP230V1AO
SAP A
Series Designation
SAP - Sapphire
Cooling Capacity
09 - 9,000 BTUH
12 - 12,000 BTUH
18 - 18,000 BTUH
24 - 24,000 BTUH
30 - 30,000 BTUH
36 - 36,000 BTUH
NOMENC ATURE
4

5
SYSTEM REQUIREMENTS
REFRIGERANT CHARGE
E ECTRICA REQUIREMENTS
PIPE SIZE in (mm)
Notes: 1) System must be on a single dedicated circuit.
2) Power for indoor unit originates from outdoor unit.
3) Use table above for sizing of wiring and circuit breakers.
4) Follow all local building codes and NEC (National Electrical Code) regulations.
nterconnecting Cable: Recommended cable-14/4 A WG stranded bare copper conductors THHN 600V unshielded wire
Note: Use shielded cable if installation is in close proximity of RF and EM transmitting devices.
Condensate Drain Size: 5/8-in OD 7/16-in D
Unit Size (ButH) iquid ine Suction/Gas ine
9,000 1/4 (6) 1/2 (12)
12,000 1/4 (6) 1/2 (12)
18,000 1/4 (6) 5/8 (15)
24,000 1/4 (6) 5/8 (15)
Unit Size (ButH) Min ine ength Max ine ength Max Elevation
9,000 10 (3) 25 (7.5) 49 (15) 33 (10)
12,000 10 (3) 25 (7.5) 98 (30) 49 (15)
18,000 10 (3) 25 (7.5) 131 (40) 66 (20)
24,000 10 (3) 25 (7.5) 164 (50) 98 (30)
Unit Size (ButH) Refrigerant Type Factory System Charge Additional Charge
oz (kg) oz/ft (g/m)
9,000 R410A 45.9 (1.3) 0.21 (20)
12,000 R410A 49.4 (1.4) 0.21 (20)
18,000 R410A 74.1 (2.1) 0.54 (50)
24,000 R410A 81.1 (2.3) 0.54 (50)
Unit Size Voltage Min Circuit Max Overcurrent Main Power
(ButH) Amps (MCA) Protection (MOP) Wire Size (AWG)*
9,000 208/230v - 1ph 60hz 9 15 12-2
12,000 208/230v - 1ph 60hz 9 15 12-2
18,000 208/230v - 1ph 60hz 22 30 10-2
24,000 208/230v - 1ph 60hz 22 35 10-2
*Main power wire from electrical panel to outdoor unit.
REFRIGERANT INE ENGTHS ft (m)
Pre-Charge
ine ength

• Standard Wrench
• Adjustable/Crescent Wrench
• Torque Wrench
• Hex Keys or Allen Wrenches
• Drill & Drill Bits
• Hole Saw
• Pipe Cutter
• Screw drivers (Phillips & Flat blade)
• Manifold and Gauges
• Level
• R410A Flaring Tool
• Clamp on Amp Meter
• Vacuum Pump
• Safety Glasses
• Work Gloves
• Refrigerant Scale
• Micron Gauge
SUGGESTED TOO S
6

7
PART NAMES
Indoor unit
Part Name
1. Front Panel
2. Aux. Button
3. Filter
4. Horizontal Louver
5. Remote Controller
6. nter-Connection Wire
7. Drain Hose
8. Refrigerant Lines
Outdoor unit
5
Air outlet
Air inlet
Air inlet
Air outlet
3
4
1
2
6
7
8

8
INSTA ATION SITE INSTRUCTIONS
Indoor Unit
Select a site that allows for the following:
1. Ensure the installation complies with the installation minimum dimensions (defined below)
and meets the minimum and maximum connecting piping length and maximum change in
elevation as defined in the System Requirements section.
2. Air inlet and outlet will be clear of obstructions, ensuring proper airflow throughout the room.
3. Condensate can be easily and safely drained.
4. All connections can be easily made to outdoor unit.
5. ndoor unit is out of reach of children.
6. A mounting wall strong enough to withstand four times the full weight and vibration of the unit.
7. Filter can be easily accessed for cleaning.
8. Leave enough free space to allow access for routine maintenance.
9. nstall at least 10 ft. (3 m) away from the antenna of TV set or radio. Operation of the air
conditioner may interfere with radio or TV reception in areas where reception is weak.
An amplifier may be required for the affected device.
10. Do not install in a laundry room or by a swimming pool due to the corrosive environment.
Minimum Indoor clearances
6 in
(0.15m)
6 in
(0.15m)
6 ft (1.8m)
6 in (0.15m)
Ceiling
Floor

9
Outdoor Unit Minimum Distances
in (mm)
A 20 (500)
B 12 (305)
C 20 (500)
D 24 (610)
E 12 (305)
Air inlet
Air outlet
INSTA ATION SITE INSTRUCTIONS
Outdoor Unit
Select a site that allows for the following:
1. Outdoor location meets all minimum installation clearances defined below.
2. Sound from outdoor unit will not annoy neighbors.
3. All connections can be easily made to indoor unit.
4. Air inlet and outlet will be clear of obstructions to ensure proper airflow.
5. Wall or roof or other surface is strong enough to withstand the full weight and vibration
of the outdoor unit (for wall or roof installation only).
6. Outdoor unit is out of reach of children and does not obstruct walkways.
7. Outdoor unit is not exposed to direct sunlight, excessive dust or strong wind.
8. Condensate water can drain freely during heating
9. Maintenance and repairs can be easily performed on the outdoor unit.
10. Ensure the installation complies with the minimum and maximum connecting piping
length and maximum change in elevation as defined in the System Requirements section.
Minimum Outdoor Clearances
A
BC D
E

B
C
A
INDOOR UNIT INSTA ATION
Installation of Mounting Bracket
1. Attach the mounting bracket to the indoor unit.
2. Find the horizontal center of the indoor unit.
3. Mark the center of the indoor unit on mounting bracket for future reference.
NOTE: The center of the mounting bracket is not the center of the indoor unit.
4. Remove the mounting brackets from the indoor unit and position the mounting
bracket on the wall in desired location. Use centering mark on mounting bracket
for centering the indoor unit on the wall.
5. Mounting bracket must be installed horizontally and level right to left.
NOTE: Condensate drain pan has built-in pitch for proper drainage.
6. Secure mounting bracket to wall with a minimum of five screws, evenly spaced to
properly support indoor unit weight.
NOTE: t is recommended to install screw anchors for sheet rock, concrete block,
brick and such type of walls.
10
Model ABC
SAP09HP230V1AH
38.2 11.8 8.9
(970) (300) (225)
SAP12HP230V1AH
38.2 11.8 8.9
(970) (300) (225)
SAP18HP230V1AH
42.5 12.8 9.7
(1080) (325) (247.5)
SAP4HP230V1AH
42.5 12.8 9.7
(1080) (325) (247.5)
INDOOR UNIT DIMENSIONS in (mm)

16/37724
5 1/2
7 1/2
2/112/11
Φ2 3/4 Φ2 3/4
INDOOR UNIT INSTA ATION
Mounting Bracket Diagrams and Dimensions
9,000 and 12,000 Units
18,000 AND 24,000 UNITS
11
3 1/8
6
1 5/8 1 5/8
16/57728/18
Φ2 3/4 Φ2 3/4

OUTDOOR UNIT INSTA ATION
Outdoor Unit Dimensions
Model ABCDE
SAP09HP230V1AO
21.7 14.9 23.5 13.9
(551) (378) (597) (353)
SAP12HP230V1AO
21.7 14.9 23.5 13.9
(551) (378) (597) (353)
SAP18HP230V1AO
24.0 16.8 31.1 14.6
(610) (427) (790) (370)
SAP24HP230V1AO
24.0 16.8 31.1 14.6
(610) (427) (790) (370)
35.4
(899)
35.4
(899)
38.6
(980)
38.6
(980)
OUTDOOR UNIT DIMENSIONS in (mm)
A
D
B
D
C
E
A
12

OUTDOOR UNIT INSTA ATION
Ground Pad or Wall Hangers Installation
1. Determine proper location for outdoor unit.
2. Follow all instructions provided by manufacturer for installing wall hangers or ground pad.
3. Verify the wall hangers or ground pad can safely support the weight of the outdoor unit.
4. Verify the wall hangers or ground pad is level and meets all outdoor dimensional clearances.
Outdoor Unit Risers Installation
f the outdoor unit requires added elevation above the ground, installing riser legs will provide
a sturdy and stable solution. Follow all instructions provided by manufacturer for installing
riser legs to outdoor unit.
NOTE: Riser legs will also help absorb vibrations and noise while facilitating proper drainage.
NOTE: To meet Florida Wind Load criteria, the outdoor unit must be anchored to concrete pad
using four 3/8-in diameter Powers Wedge-Bolt®+ (or equivalent) with 1-in diameter fender
washers. Anchor bolts must be embedded into 3,000 PS minimum concrete at a distance of
41/2-in from any concrete edge. The concrete thickness must exceed 1.5 times the anchor depth.
Condensate Drain Installation for Outdoor Unit
During normal heating and defrost operation,
the outdoor unit will generate condensate water.
The condensate water should be routed to a safe
location through the drain hose.
1. Locate and select a drain hole on bottom of
outdoor unit.
2. nstall the outdoor drain fitting into hole on
the bottom of outdoor unit as shown.
3. Connect the drain hose to drain fitting.
4. Route drain hose to safe location for proper
drainage of excess condensate water.
5. All non-used drain holes should be plugged.
Drain Fitting Installation
13

Carefully cut hole in the side of the front panel for piping to enter indoor unit as shown below.
Find and mark the proper location for the wall hole. Use table below to determine recommended
wall hole size for your unit size.
3. Cut the wall hole with a 5° to 10° downward slant to the outdoors.
4. nsert a wall sleeve into hole to prevent damage to refrigerant pipes, insulation,
condensate drain hose and wiring.
5. Proper weather proofing of the wall
surface and wall sleeve is essential to
assure a trouble-free installation. Apply
sealant, caulking or equivalent weather
proofing material around the perimeter
of the wall sleeve (interior & exterior) to
eliminate outdoor air and water leaks
into the living space.
PIPING INSTA ATION
Refrigerant Piping
NOTE: Expandable foam insulation may be added to fill large
wall gaps. Apply per manufacturer's instructions.
Seal Hole
Hole Size
ndoor Outdoor
Wall
Hole Sleeve
Wall Hole Diagram
Drill Hole in Wall
If indoor unit refrigerant piping is going to exit from the rear:
1. t is recommended that the refrigerant pipe flare connectors extend through the wall
to the outside. n some situations field-fabricated piping extensions will be required to
extend the indoor unit refrigerant flare connections to the outside of the wall.
2. Use mounting bracket diagrams and dimensions to find and mark the proper location
for the wall hole.
If refrigerant piping is going through the right or left of front panel:
Unit Size Wall Hole Size (Diameter)
(ButH) in mm
9,000 2 1/4 55
12,000 2 1/4 55
18,000 2 3/4 70
24,000 2 3/4 70
Table of Wall Hole Size per Unit Size
Left Side
Cut Piping
Hole
Right Side
14

PIPING INSTA ATION
Refrigerant Piping
ndoor Unit Piping
Taper Nut
WrenchTorque Wrench
Piping
Pipe Diameter Nut Size Tightening Torque
inch (mm) inch (mm) ft-lbs N-m
1/4 (6.35) 1/4 (17) 10 to 13 15 - 20
3/8 (9.5) 3/8 (22) 25 to 30 30 - 40
1/2 (12.7) 1/2 (25) 36 to 45 45 - 55
5/8 (15.9) 5/8 (29) 50 to 60 60 - 65
Torque Table
NOTE: For maximum serviceability, it is recommended to have refrigerant piping and
drain connections on the outside.
Piping Connections to Indoor Unit:
1. Feed refrigerant pipes, drain hose and interconnecting wires assembly
through wall hole from outdoor to the indoor unit.
2. Adjust the length and carefully bend refrigerant pipes to meet indoor
unit refrigerant pipe connections with proper tools to avoid kinks.
3. Apply a small amount of refrigerant oil to the flare connection on
the refrigerant pipes.
Piping Preparation:
1. Do not open service valves or remove protective caps on pipes until all connections are made.
2. Keep tubing free of dirt, sand, moisture and contaminants.
3. nsulate each refrigerant pipe and condensate hose with minimum 3/8” (10 mm) wall
thermal pipe insulation.
4. Bind refrigerant pipes, the condensate hose and interconnecting cable together with
cable ties at 12-inch intervals.
Use refrigeration grade piping ONLY. Uses of other piping will void the Manufacturer’s Warranty.
CAUTION
15

Pipe Diameter Nut Size Tightening Torque
inch (mm) inch (mm) ft-lbs N-m
1/4 (6.35) 1/4 (17) 10 to 13 15 - 20
3/8 (9.5) 3/8 (22) 25 to 30 30 - 40
1/2 (12.7) 1/2 (25) 36 to 45 45 - 55
5/8 (15.9) 5/8 (29) 50 to 60 60 - 65
Torque Table
PIPING INSTA ATION
Refrigerant Piping
Piping Connections to Indoor Unit (con’t):
Piping Connections to Outdoor Unit:
1. Remove service valve cover (if provided) to
access the service valves and refrigerant ports.
2. Carefully bend and adjust length of refrigerant
pipes to meet outdoor unit service valves
connections with proper tools to avoid kinks.
NOTE: Use proper techniques to cut and re-flare
refrigerant pipes, if required. An R410A Flaring Tool is
required for re-flaring refrigerant pipes.
3. Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipe.
4. Properly align piping and tighten flare nut using a standard wrench and a torque
wrench as shown in the indoor piping section.
5. Carefully tighten flare nuts to correct torque level referring to the Torque Table below.
Service
Valve Cover
4. Properly align piping and tighten flare nut using a standard wrench and a torque wrench
as shown in figure to the below. Carefully tighten flare nuts to correct torque level referring
to the Torque Table at bottom of page.
NOTE: Over tightening may damage flare connections and cause leaks.
5. Individually insulate refrigerant pipes to prevent
sweating.
nsulate pipes
16

Indoor Drain Piping
The Sapphire indoor wall unit uses a gravity drain system. There is no internal condensate pump.
The drain hose must slope downward with no kinks, raises or fluctuations.
NOTE: The drain tube cannot be field re-located from the Left to the Right side of the indoor unit.
PIPING INSTA ATION
1. Connect the field supplied drain hose to the
outlet pipe of indoor wall unit. A field supplied
transition or adapter may be required.
2. Apply pipe insulation to the entire drain line
and joints to prevent sweating.
3. The through-wall hole for the drain hose must be lower than the indoor wall unit drain
outlet for a functional gravity drain system.
4. nstall field supplied drain hose with a downward slope from the ndoor wall unit drain
outlet to the drain hose outlet.
5. Route the condensate drain hose in the safety location to dispose of the condensate water.
The drain hose
cannot raise upward.
The drain hose
slopes downward.
The drain hose
cannot raise upward.
Correct Incorrect Incorrect
Drain hose
Drain hose
nsulate
drain hose
Outlet pipe
17

POWER AND WIRING INSTA ATION
System Wiring Diagrams
9,000 and 12,000 ButH
Blue
N1
2
3
GND
N(1)
2
3
GND
L1
2
L2
GND GND
L2
L1
Black
Brown
Grn/Yel
nterconnecting
Wires Main Power
Wires
Outdoor Unit
ndoor Unit
Black
White
Grn/Yel
Blue
Black
Brown
Grn/Yel
Outdoor Unit
ndoor Unit
N(1)
2
3
GND
N(1)
2
3
L1
L2
GND
nterconnecting
Wires
18,000 & 24,000 ButH
Black
White
Grn/Yel
Main Power
Wires
GND
L2
L1
18

POWER AND WIRING INSTA ATION
Indoor Unit Wire Connections
Disconnect all electrical power to indoor and outdoor units including disconnects,
fuses and circuit breakers. Lockout and tag all disconnect switches.
1. Open front cover of indoor unit and remove field wiring terminal block cover.
2. Pull interconnecting wires up from back of indoor unit and position in close to the
terminal block on indoor unit.
NOTE: Record wire colors and terminal references for uses with Outdoor Unit wire connections.
3. Connect wiring to indoor unit per system wiring diagram.
NOTE: The indoor unit is powered from the outdoor unit, depending on local code,
a disconnect switch may need to be installed to a power supply circuit.
4. Replace field wiring cover and close front cover of indoor unit.
Indoor Disconnect Switch (If required)
Local codes may require a disconnect switch within sight of the indoor unit. Use a DFS
Disconnect Switch Accessory Kit (Part No: DFS-SW TCH-A) to break wires going to the
N(1), 2, 3, terminals on the indoor unit, as shown in the wiring diagram below:
WARNING
Outdoor Unit
ndoor Unit
ndoor Unit Disconnect Switch
Wires
Outdoor Unit
19