Grosvenor IT51E User manual

Page 1
Version 1.0 November 2019
IT51E Terminal
User Guide
Disclaimer
Copyright © 2019, Grosvenor Technology. All rights reserved.
All brands, names, or trademarks appearing in this document are acknowledged as the trademarks of their
respective owners.
No part of this document may be reproduced in any form or by any means for any purpose without the
written permission of Grosvenor Technology.
Whilst we make every e󰀨ort to ensure the accuracy of our publications, Grosvenor Technology assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
www.grosvenortechnology.com

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Contents
Preface 4
About the IT51E Terminal 4
About this Guide 4
Related Documents 4
Technical Support 4
Features 5
Hardware 6
Software 8
System Start-up 9
Terminal Setup 10
Accessing the Terminal Setup 10
Application Menu 11
Firmware Menu 12
Services Menu 13
Settings Menu 14
Date and Time 14
Region and Language 15
Network 16
Display 17
Reader 18
Biometric 19
Camera 20
IO-Boards 20
USB/SD Menu 21
Diagnostics Menu 22

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Contents
Remote Connections 23
Using TELNET 23
Using RS-232 23
Using SSH 23
Using FTP 24
Using VNC 25
Using AssistIT 25
Security and Passwords 26
The Terminal PIN 26
The Login Password 26
Recovering Lost Passwords 27
Lost PIN 27
Lost Login Password 27
Application Deployment 28
Deploying a Terminal by Using a USB Memory Stick 28
Deploying a Terminal Using a Network Connection 29
Restoring Factory Defaults 30
Hardware Options 31
Main System Unit 31
Reader Modules 32
Communications Modules 33
Expansion Modules 34
Ancillary Equipment 35

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Preface
This User Guide provides information for installation and conguration of the IT51E terminal.
About the IT51E Terminal
The IT series of data collection terminal has been designed for various applications including Time and
Attendance in both the commercial and retail sectors, where low cost, exibility and ease of installation
are essential factors. The Grosvenor IT51E features a 10 inch high-resolution touchscreen and high-
performance processors which bring to life the full colour, multi-media capability, providing a rich user
experience. The terminal incorporates a exible, modular hardware design which allows di󰀨erent reader
technologies such as biometric, proximity, barcode and magnetic to be easily added as well as power
supplies and ancillary input/output modules.
The IT series of terminals run an advanced Linux operating system o󰀨ering unsurpassed functionality with
exibility giving a rich user experience for data collection solutions.
The ability to manage the software after deployment is incorporated as a fundamental function of the system.
Everything from a complete operating system ash image update to a change in application program
parameters can be downloaded over the Internet or even uploaded via USB memory stick.
About this Guide
This User Guide is intended for users who will be responsible for installing and conguring the IT51E
terminal.
It is aimed at users who need to understand how to congure the terminal, remotely connect to it and install
applications.
Related Documents
You should also refer to the following documents, available from Grosvenor Technology:
The IT51E Terminal Front Panel Connection Details – IG1039RXX. This is the installation guide
describing the hardware connections
The IT Terminal Developer Guide. This guide is intended for developers: it describes how applications
can be created for the terminals
AssistIT User Guide. This guide explain how to use the AssistIT service for remote support
Technical Support
Technical Support can be obtained from Grosvenor Technology from the following points of contact:
Europe, Middle East and Africa
Phone: [phone]
E-mail: [e-mail]
Website: www.grosvenortechnology.com
North America
Phone: [phone]
E-mail: [e-mail]
Website: www.grosvenortechnology.com

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Features
This section summarises the hardware and software features of the IT51E terminal, shown below:

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Features
Hardware
10-inch wide-screen, LCD TFT colour display, 1024 x 600 resolution with LED backlight
Precision resistive touch screen
High performance, low-energy Freescale cortex A8800 MHz processor
Active IR presence detection for energy saving when terminal not in use
512 MB DDR2 400 MHz SDRAM
512 MB internal on-board ash memory
Biometric interface
Reader interface (Wiegand, Clock and Data, Barcode, i-Class, Mifare)
SD memory card slot
Six USB2 ports for memory stick, Wi-Fi, and expansion boards
2 Megapixel colour camera with movie capability
High quality sound with internal microphone and stereo speakers
Power options include 12V DC jack and IEEE802.3af PoE
Internal lithium-polymer battery back-up option
Front Window
Camera
Multi colour LED
Microphone

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Features
Real Time Clock Backup Battery
Maintains time during power disconnection.
Remove rear casing to access.
Power over Ethernet (PoE) Module Position
Optional module enables terminal to be powered via
the Ethernet cable using an IEEE802.3af Ethernet
switch or mid-span injector
System Reset Switch
The hardware reset switch is only required in
exceptional circumstances and is accessible through
the hole from the outside of the terminal.
USB Ports
Six USB2 full size sockets for devices such as
memory stick, barcode scanner, extension modules.
Memory Card Slot
Supports SD ash card memories
Biometric Reader Connector
For Suprema Fingerprint Reader Module
Reader Module Connector
Reader Modules include:
HID Prox
Feig Prox
Generic Prox 5V
Generic Prox 12V
Mag Swipe
Barcode Swipe
Slot for Swipe Reader
Unit is supplied with slot ller bar -
Remove for Swipe readers
Fit for Proximity readers
Auxiliary Power Connector
For connection of Power Option Modules including
Battery Backup Module
Mains Power Supply Module (Subject to regional
approvals)
When more than one module is tted e.g. Mains PSU
and Battery Backup then connections are cascaded
Power IN Connector (2.1mm)
12V DC External PSU (centre positive)
11-13V @ 1A max (refer to Power Loading for
current calculation)
Ethernet Connector
10/100baseT
Full duplex
Supports PoE (when option module tted)
Speakers (one each side)
Stereo sound WAV le playback
2W per channel
High e󰀩ciency class D amplier
Front cover xing screw
Mounting points for
Reader Module

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Features
Software
Linux-based operating system
Remotely upgradeable/congurable
Separate partitions for system software, user applications and system conguration data, with additional
recovery partitions
Networking protocols supported: DHCP, Static IP, NTP
AssistIT feature for remote support
Multi language and locale support
Software developer toolkit available
Applications can be written in Python using an API to access the hardware
SQLite database support for applications

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System Start-up
When the system is powered on, a bootloader runs
which loads the Linux operating system. This runs
start-up scripts to set up and congure the terminal
and to start enabled services.
When an application is installed, once the unit is fully
booted, the initial screen gives you the opportunity
to enter the Terminal Setup by pressing the following
icon at the bottom of the screen:
See screenshot below:
The terminal will otherwise automatically proceed to
run the installed application.
The following screenshot shows the Factory App,
which gives easy access to Net install and USB
install and the option to view basic information:
If no application is installed, the terminal will
continually display the prompt to enter the Terminal
Setup, as follows:

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Terminal Setup
The set-up menus allow the terminal conguration to be changed at the terminal.
Note: Once connectivity is achieved between the terminal and a remote computer then the terminal can be
congured remotely either by downloading data using server software (e.g. Custom Exchange) or by using
tools such as SSH and AssistIT. See “Remote Connections” on page 25
Accessing the Terminal Setup
When accessing the terminal’s set-up, you are
prompted to enter a PIN before the setup menus can
be accessed:
PIN Entry Screen
The default PIN is 1905; note that you can change
this if required. See “The Terminal PIN” on page
26
The available Terminal Setup menus are as follows:
Terminal Setup Screen
Application – used for managing the installed
application. See “Application Menu” on page
11
Firmware – used for managing the rmware
properties. See “Firmware Menu” on page 12
Services – used to enable and disable services
on the terminal. See “Services Menu” on page
13
Settings – used for conguring a variety of
terminal properties. See “Services Menu” on page
13
USB/MMC – used to browse/install les from a
USB memory stick or a SD card. See “USB/SD
Menu” on page 21
Diagnostics – used to run a variety of tests. See
“Diagnostics Menu” on page 22

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Terminal Setup
Application Menu
Application Menu
Options on the Application set-up menu are used to
manage the installed application.
Info Select this option to display the currently congured application parameters:
Name
The name of the installed application
Version
The version of the installed application.
URL
The application’s update URL, used to check and download newer versions
of the application
Problem Report
Indicates whether any crash reports exist following an application abnormal
end
Update The rmware checks for an application update immediately. If one is found,
you are given the choice to update or not.
Remove This permanently removes the installed application and its associated
database from the terminal.
Backup/Restore Allows the application to be backed up to and restored from a USB memory
stick.
An Auto Backup feature allows a backup to be scheduled automatically. A
specied number of these backups can be saved on the USB stick.
Install from network Install application from pre-congured network location.
Install from USB Install application from USB memory stick.

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Terminal Setup
Firmware Menu
Firmware Screen
Options on the Firmware set-up menu are used for
managing the terminal rmware.
Info Select this option to display rmware and terminal information:
Firmware
This displays the current rmware version, e.g.IT5100.2.1.3
Build Date
This displays the current build date of the rmware.
URL
This is the rmware’s update URL to check for newer rmware versions.
Bootloader
Bootloader version
MAC
Terminal MAC address, e.g. 00:01:CE:01:08:BC
Part No
Part/Serial No. detail of front panel assembly
PCB Rev
PCB revision
HW
Tested Date terminal passed hardware test
Auto Update This species whether the rmware is to check for new rmware updates. The check
is executed 30 minutes past every hour. If a newer version of the rmware is found, it
will be automatically downloaded and installed.
Update This forces the rmware to check immediately for a rmware update. If one is found
you are given the option to update or not.
Change PIN This allows you to set a new PIN. This PIN is entered before entering the Terminal
Setup. You must rst re-enter the old one.
Reset to
defaults
This resets the terminal to the state in which it left the factory. All installed applications
and user databases are deleted. All terminal settings are reset to their default values
and the terminal defaults to DHCP.
Reboot terminal This reboots the terminal. This is useful if the power cannot easily be removed.

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Terminal Setup
Services Menu
Services Setup Screen
Options on the Services set-up menu can be used to
enable or disable various services. You may require
these if you are setting up remote connections. See
“Remote Connections” on page 25. By default
only NTP is enabled.
Note: Before enabling any service, consider any
associated security risks, which will depend on the
network the terminal is installed in.
Telnet Enable this to run a shell on the terminal from a remote computer. This needs to be
enabled if the development environment is being used. The Telnet service listens on
port 23/TCP.
UPnP Enable this if the terminal is to run a Universal Plug and Play service. This allows other
computers on the network to automatically discover the terminal and to obtain its IP
address.
NTP Enable this if the terminal is to acquire its time and date using the Network Time
Protocol. If enabled, the terminal will try to connect to the default pool.ntp.org server on
the Internet. The NTP service is using port 123/UDP to connect to the server. This
port must not be blocked for NTP to work.
SSH Enable this to run a Secure Shell on the terminal, which allows remote users to log in
to the terminal’s shell securely. SSH provides a secure alternative to TELNET and does
not transmit passwords in plain text. An SSH client program is required on the remote
computer. The SSH service listens on port 22/TCP.
FTP Enable this to run an FTP server on the terminal allowing les to be transferred by the
remote computer. The FTP service is listening on port 21/TCP.
VNC Enable this if you wish to control the terminal from a remote computer. The remote
computer will need to run a VNC client program, such as UltraVNC Viewer. Once
connected, the display on the terminal can be viewed on the remote PC and the
keypad on the terminal can be operated remotely.
The VNC service listens on port 5900/TCP.
AssistIT Enable this for Grosvenor’s comprehensive remote support feature.
The AssistIT service is using port 5222/TCP to connect to the server and port 7777/
TCP for VNC, SSH and LogView data. These ports must not be blocked for AssistIT to
fully work.

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Terminal Setup
Settings Menu
Settings Setup Screen
Options on the Settings menu can be used to
congure a variety of terminal settings.
Date and Time
You can set the terminal’s time, date and time zone:
Set Time Enter the current time. It is recommended that NTP is used.
Set Date Enter the current date.
Time Zone Select the time zone the terminal is in. The following zones are supported:
America : Eastern Standard, Central Standard, Mountain Standard, Pacic Standard
Europe: Western European, Central European, Eastern European, Moscow Time
Customized: Use this option if a customised time zone needs to be created. Specify
time zone using the uClibc TZ environment variable specied in the format:
stdo󰀨set[dst[o󰀨set][,start[/time],end[/time]]]
For example, UK time is represented by: WET+0WEST,M3.5.0/1,M10.5.0
Note: For more information on the time zone format, see:
http://www.opengroup.org/onlinepubs/007904975/basedefs/xbd_chap08.html

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Terminal Setup
Region and Language
You can set the terminal’s language and location. The language and location information is used by the
application to display translated text and show dates, times, numbers, etc. according the congured region.
Language Languages that are supported include:
Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French,
German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål),
Norwegian (Nynorsk), Polish, Portuguese, Russian, Slovak, Slovene, Spanish,
Swedish, Turkish.
Region The following regions/locales are supported:
Austria, Belgium (Dutch), Belgium (French), Belgium (German), Bulgaria, Canada
(English), Canada (French), China, Croatia, Czech Republic, Denmark, Finland
(Finnish), Finland (Swedish), France, Germany, Greece, Hong Kong (Chinese),
Hong Kong (English), Hungary, Ireland, Italy, Japan, Luxembourg (French),
Luxembourg (German), Netherlands, Norway (Bokmål), Norway (Nynorsk),
Poland, Portugal, Russia, Singapore (Chinese), Singapore (English), Slovakia,
Slovenia, Spain, South Korea, Sweden, Switzerland (French), Switzerland
(German), Switzerland (Italian), Taiwan, Turkey, United Kingdom, United States.

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Terminal Setup
Network
You can congure the terminal’s network settings:
Info Selecting this option displays the current network settings. An example of the information
provided is shown below:
Interface: On-Board LAN Netmask: 255.255.252.000
Status: Connected Gateway: 172.016.044.255
Mode: DHCP DNS1: 172.016.047.001
MAC: 00:01:ce:01:08:bc DNS2: 172.016.047.002
IP Address: 172.016.046.054
Interface This option allows the selection of the network connection method:
On-Board LAN: Hard-wired Ethernet connection
USB Wireless LAN: Wi-Fi connection using optional USB adaptor.
After selecting this option, the user must congure the connection method:
SSID: After searching, allows selection of the WiFi networks available.
Key Management: Allows selection of the management key i.e. NONE or WPA-PSK.
DHCP Select this if the terminal is to be dynamically supplied with an IP address from a DHCP
server as opposed to having to enter a static IP.
For static IP, the following settings need to be congured:
 IP Address
Subnet mask
Gateway address
Primary and secondary DNS server

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Terminal Setup
Display
This allows the contrast/brightness of the display to be changed.
Brightness Adjust the contrast/brightness of display by moving the slider to select a value between
0 and 100(max).
Sound
This changes the default volume, test playback and microphone operation.
Volume Adjust speaker volume by setting a value between 0 and 192. A tone is heard after
adjustment and this can be repeated by pressing the Test button.
Microphone Set microphone record level, 0 to 15(max)
Test playback Press Play button in this option to hear tone at current volume level.
Test
microphone
Check microphone operation by recording a test message. You can use the following
buttons:
To record
To stop
To play message

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Terminal Setup
Reader
This menu congures the type of reader tted and denes how data from the reader is decoded.
Internal Reader Info - Details of the internal reader detected/congured
Type - Select the type of reader from one of the following: No Reader, Autodetect,
Wiegand, Clkndata, Barcode, iClass, Mifare.
Decoder - This determines how the terminal treats the data generated by the reader.
Auto detect - The terminal will attempt to automatically decode the incoming data
from the reader.
Proximity decoders – Currently supported data formats:
Type 100 – CMP 26 bit
Type 101 – CMP 37 bit
Type 102 – 10304
Type 104 – Corporate 1000
Mifare decoders – Currently supported data formats:
Type 105 – Mifare 32 Bit CSN
Type 106 – Mifare 56 Bit CSN
Type 107 – Mifare UID
Type 108 – Mifare CSN
Type 108 – Mifare Application
Magnetic decoders – Currently supported data formats:
Type 200 – Auto detect
Type 201 – 5 Bit only
Type 202 – 7 Bit only
Barcode decoders – Currently supported symbologies:
Type 300 – Auto detect
Type 301 – 3 of 9
Type 302 – 2 of 5 interleaved
Type 303 – Codabar
Type 304 – Barcode 93
Type 305 – Barcode 128
Type 306 – UPC
Type 307 - EAN
Special Decoders:
Type 1 – Passthrough. This causes the data stream generated by the reader to be
passed directly to the application as an ASCII bit stream. This allows the application to
decode the data in situations where the reader encoding is not yet supported by the
rmware.
Type 2 - Bitmask decoder. Enables a pre-dened bitmask to be applied to a reader
data string that is of an unsupported format, in order to obtain the desired transponder
number

Page 19
Terminal Setup
Test Reader This enables the congured reader to be tested. The user should swipe/present badge
and the decoded data is displayed on the terminal’s display, for example:
#2 0004405100693 (2nd swipe same badge)
#1 0004405100693 (1st swipe of badge)
By selecting an entry, further information can be revealed (e.g. bit length, used
decoder, etc.).
Biometric
When this menu is selected, the terminal automatically detects whether a biometric reader is tted. If
detected then the following selections can be made, otherwise the message No biometric unit installed will
appear.
Info Selecting this option displays the currently congured parameters:
Version: This displays the rmware version loaded into the actual nger reader.
Test Sensor This prompts the user to place their nger on the reader. Once read, the user’s
template is shown on the display along with a quality score – see below.
Note, this process does not enrol the user into the reader, but by displaying a
representation of the nger, it can be used to conrm that the reader is working
correctly and is not damaged.
Calibrate Sensor This option allows the user to re-calibrate the biometric reader – usually only used
following nger sensor replacement.
Delete all
Templates
This option allows the user to permanently delete all templates in the biometric
reader – use this option with care!

Page 20
Terminal Setup
Camera
Selecting this option, will enable the IT51E’s camera
and a live picture will appear on the terminal display.
Note, if controlling the terminal remotely using a
VNC connection, the operator will not see the live
picture – the operator will just see:
IO-Boards
If one or more EM-IO-USB-IT modules are connected, this option allows the operation of the relay outputs
and the input channels, to be tested.
Note: To activate an input, apply a voltage across the A and B connections – the voltage may be either
polarity or AC and 5 to 24 V.
I/O Board # n If connected, allows the selection of a particular IO-USB module.
Once selected, the following screen appears, which allows the status of the relays
to be toggled and the current status of the inputs to be displayed.