Troubleshooting —
Common Startup Problems
Before working with pumps, terminal boxes or
controllers, the electricity supply must be switched
off.
Most start-up problems occur for the following reasons:
1. Incorrect voltage or supply configuration — the system
will not start and lights may not illuminate. Alarms
may appear on variable frequency drives.
2. Wires and cables loosened during rough shipment
— this can cause faults and erratic operation. The lights
on the PFU 2000 or PMU 2000 panel and the lights
on or inside the motor terminal boxes may indicate
everything is operating properly, even when it is not, if
certain connections are loose. Most loose connections
will indicate a fault or cause erratic system operation.
Check to make sure all wires and cables are well con-
nected. DO NOT move wires to other terminals or
remove wires even if it appears that they don’t match
the electrical schematic. Every BoosterpaQ is factory
tested and proper operation is verified with the wires
connected as you receive them. Call your Grundfos dis-
tributor or the Grundfos factory if you believe you have
discovered incorrect wiring or documentation.
3. PMU 2000 LCD Display Settings are different than the
factory listed settings in this Installation and Operating
Manual — check them against the factory settings
(only applies if a PMU 2000 is installed). To check or
change the PMU 2000 settings, refer to the “PMU
2000 LCD Display Overview,” (pages 22 - 23). To find
out which way your system is set up, check the factory
settings list on page 12. Step through each menu of the
PMU 2000, but DO NOT make changes without care-
fully checking the factory settings. If the settings in the
PMU 2000 are different than the values recorded under
PMU 2000 factory setting, change them to match the
factory settings. If you believe the factory settings are
incorrect, check the explanations in the section begin-
ning on page 24, “PMU 2000 Display Notes,” to see if
the settings still seem incorrect. If you still feel they are
incorrect, please call your Grundfos distributor or the
Grundfos factory.
4. Inlet pressure is too low or no water is present at the
inlet manifold — check the inlet pressure gauge. The
pressure must be at least 5% of the maximum pres-
sure transducer rating (if a transducer is used), higher
than “min. pre-pressure”-Display 231 (if PMU 2000
installed), higher than the setting of the inlet pressure
switch (if used), or the level control switch must be
closed (if used). A closed valve(s) leading to the inlet
manifold could be the problem.
5. MLE motor (or Baldor SmartMotor) tripped on fault
— if an MLE motor trips on overload, allow 15 seconds
to reset itself. If motor does not reset, check motor
settings.
14. Turn on the main circuit breaker. After approximately
15 seconds, the pumps will start. If the system does not
start, press the “On/Off” button on the PMU 2000 (see
page 22 - 23). If the display reads “Off,” press “+” to
set the Zone to “On.” If the display already reads “On,”
do NOT press “+.” Instead, press “Esc” twice to return
to the main menu. If the system still fails to start, the
minimum inlet pressure may be set too low (only on
systems WITH pre-pressure measuring, see pages 22
- 23). If your system does not start and is set up WITH
pre-pressure measurement, press the “Set” button on
the PMU 2000, then “Enter,” then press the down arrow
repeatedly until you get to “Zone Configuration,” then
press “Enter,” then press the “down arrow” repeatedly
until you come to “min. pre-pressure.” At this display,
set the value below the available inlet pressure, then
press “Enter” and “Esc” repeatedly until you return to
the main menu, “Status.”
15. After the system starts, the PMU 2000 will indicate a
fault. This is normal. To reset the fault, press the “Fault
Indication” button (see page 12). The LCD should read
“Alarm System Mains Drop.” Press the “Enter” button.
This fault will clear.
16. There should be no more faults. If there are, you will
need to review the Troubleshooting section beginning
on this page. See page 12, section “Fault Indication
Menu” for a fault indication reading guide.
17. If there are no more faults, press the “Esc” button twice
to return to the main menu.
18. If your system is maintaining correct pressure, you
are finished with the set-up. If your system pressure
is incorrect, press the “Set” button on the PMU 2000
(see the graphic on pages 22-23), then press the “Enter”
button on the PMU 2000. Next, press the “+” or “-”
buttons on the PMU 2000 until the desired pressure
in psi is indicated in the PMU 2000 LCD readout. Press
“Enter,” then “Esc” twice.
19. When your system is operating properly, reduce
the system demand to 0 gpm by closing the system
discharge valve. Your BoosterpaQ will slow
down and stop within one to three min-
utes. If it does not do so, check the Trouble-
shooting section. If the system functions properly,
reopen discharge valve.
20. The BoosterpaQ should now be running. If not, recheck
Steps 18-19 and/or the Troubleshooting section begin-
ning on page 9. The system pressure should build to
the set-point pressure which you entered in Display
200 and remain there as flow demand rises and falls.
21. If your BoosterpaQ does not start, press the PMU 2000
panel alarm button which looks like an alarm horn
and is next to the LED lights. If there are any fault
indications, press the “Enter” button repeatedly until
all faults clear. If all faults clear, press “Esc” until the
“Status” screen appears (Display 100). The system
should start and maintain the set-point pressure. If it
still is not operating properly, recheck Steps 18-19 or
review the next section (Common Startup Problems).
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