
i
Contents
Introduction·····················································································1
General guidelines ·····················································································································1
Collecting log and operating information ·························································································1
Collecting common log messages···························································································2
Collecting diagnostic log messages·························································································3
Collecting operating statistics·································································································3
Contacting technical support ········································································································4
Troubleshooting hardware··································································4
Unexpected switch reboot············································································································5
Symptom···························································································································5
Troubleshooting flowchart ·····································································································5
Solution·····························································································································5
Operating power module failure ····································································································6
Symptom···························································································································6
Solution·····························································································································6
Newly installed power module failure······························································································7
Symptom···························································································································7
Solution·····························································································································7
Fan tray failure ··························································································································7
Symptom···························································································································7
Solution·····························································································································7
USB device anomaly ··················································································································8
Symptom···························································································································8
Solution·····························································································································8
Interface card anomaly················································································································8
Symptom···························································································································8
Solution·····························································································································8
Related commands ····················································································································9
Troubleshooting ACL ······································································10
ACL application failure with an error message················································································10
Symptom·························································································································10
Solution···························································································································10
ACL application failure without an error message············································································10
Symptom·························································································································10
Troubleshooting flowchart ···································································································11
Solution···························································································································11
Related commands ··················································································································12
Troubleshooting IRF ·······································································13
IRF fabric establishment failure···································································································13
Symptom·························································································································13
Troubleshooting flowchart ···································································································14
Solution···························································································································14
Related commands ··················································································································16
Troubleshooting Ethernet link aggregation···········································18
Link aggregation failure·············································································································18
Symptom·························································································································18
Troubleshooting flowchart ···································································································19
Solution···························································································································19
Related commands ··················································································································20
Troubleshooting ports ·····································································21
A fiber port fails to come up········································································································21
Symptom·························································································································21