
Troubleshooting
14
Problem Reasons Possible Solution
Air purier cannot be turned on
or respond to button controls.
A. No electricity.
B. Power cord is damaged.
C. The outlet is damaged.
D. The air purier malfunctioned.
A. Check that the unit is properly
plugged into an electrical outlet.
B. Contact Customer Service.
C. Plug into a dierent outlet.
D. Contact Customer Service.
Airow is signicantly reduced. A. The airow is blocked by packaging.
B. A low speed is being used.
C. There is not enough clearance for the
air inow.
D. The Pre-lter may be clogged by
large particles.
E. Filters are installed incorrectly.
A. Remove the packaging.
B. Increase the fan speed.
C. Leave 20cm clearance on all
sides of the air purier.
D. Clean the Pre-lter or replace
the lter.
E. Make sure the lters are
installed correctly.
Air purier makes an unusual
noise while the fan is on.
A. The airow is blocked by packaging.
B. The air purier is on an inclined place
making the fan blades rub with the
air purier’s lining.
C. The air purier may be damaged or a
foreign object may be inside.
A. Remove the packaging.
B. Put the air purier on even
places.
C. Contact Customer Service.
Strange smell comes from
the purier.
A. The airow is blocked by packaging.
B. The air purier is on an inclined place
making the fan blades rub with the
air purier’s lining.
C. The air purier may be damaged or a
foreign object may be inside.
A. Remove the packaging.
B. Put the air purier on even
places.
C. Contact Customer Service.
Poor air purication quality. A. A low speed is used.
B. The airow is blocked by packaging.
C. The air outlet is blocked.
D. Filters installed incorrectly.
E. Is being used in open places.
F. The applied area is larger than the
eective range.
G. The quality of the air in the room is
very poor.
H. The room layout is not good.
A. Increase the fan speed.
B. Remove the packaging.
C. Remove any matter that is
blocking the air outlet.
D. Make sure the lters are
installed correctly.
E. Close doors and windows while
using the air purier.
F. Consider a larger air purier.
G. Open the window to circulate
new air.
H. Buy more air puriers or change
the layout if possible.
Air purier always detects
high levels of particulates.
A. The unit is operating in a very dusty
environment.
A. Consider turning the fan to HIGH.
The lter light is still on after
replacing the lter.
A. Forgot to reset the air purier. A. Press the “Filter Light” button for
5 seconds.
The lter light doesn’t turn on
within 8 months.
A. The appliance has been running
infrequently.
A. Not Applicable.
The lter light is on before
6 months.
A. The appliance is run frequently or the
air is highly polluted.
A. Replace the lters.