Widex COM-DEX User manual

COM-DEX
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Manual no.:
9 514 0313 080 #07
Issue:
2020-11
GB
DE
FR
ES
DK
IT
JP
US
COM-DEX with firmware 1.3 and newer
WSAUD A/S Nymoellevej 6, DK-3540 Lynge, Denmark
https://global.widex.com
9 514 0313 080 #07 omslag 90 x 90.indd 6,9-10 11-11-2020 13:33:15

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3
3.2
3.1
1.2
1.5
1.1
1.3
1.6
1.4 4
5
4.2
4.1
5.5
5.2
5.1/5.3/5.4
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GB USERINSTRUCTIONS ......................................
DE BEDIENUNGSANLEITUNG................................. 
FR USERINSTRUCTIONS .................................... 
ES INSTRUCCIONESDEUSO ................................. 
DK BRUGSANVISNING....................................... 
IT INSTRUZIONIPERLUSO ................................. 
JP 取扱説明書........................................... 
US USERINSTRUCTIONS .................................... 
FCCANDISEDSTATEMENTS ....................................118
PB 1

2 3
DESCRIPTION OF DEVICE – See illustration 1
 Pushbutton
 RoomOffbutton
 LED
 Microphone
 Neckloop
 MicroUSB
Note: Read these instructions carefully before you start using the
device.
Intended use
The device is intended to improve the ability of hearing impaired
people to conduct mobile phone conversations while using their
hearing aids, to improve the usability and ease of control of such
hearing aids by equipping them with a Smartphone-based con-
trol method.
Note: The device uses Bluetooth standard which is common in
newer mobile phones.

2 3
ACCESSORIES – See illustration 2
 USBcable
CHARGING – See illustration 3
 ConnectUSBcablebetweenthedeviceandthepower
supplyWerecommendthatthetwonecklooppartsare
notjoinedwhilechargingthedevice
 Redlightcharginggreenlightfullycharged
Batterylifehoursstreamingdaysstandby
HOW TO USE – See illustration 4
 JointhetwonecklooppartsTheneckloopfunctionsas
anonoffswitch
 PairthedevicetoyourmobilephoneusingBluetooth

4 5
How to pair the device with your phone
To pair your device with your phone for the first time, follow these
steps:
Makesurethatthedeviceandphonearewithinmetre
rangeofeachother
ConnecttheneckloopThedevicewillblinkredandblue
ActivateBluetoothonyourphone
Startthepairingprocessaccordingtotheinstructionsinyour
phone’suserguide
YourphonewillshowalistofBluetoothdevices
SelectCOM-DEXfromthelist
Once you have paired the device, it will remain so even when you
disconnect the neck loop.

4 5
Incoming calls – See illustration 5
 AnswercallPresspushbutton
 Speakintomicrophonewhiledeviceishangingaround
yourneck
 EndcallPresspushbutton
 RejectcallLongpressonpushbutton
Note: Answering and ending calls is also possible on the mobile
phone. Note that on some mobile phones you may need to
selecttheCOM-DEXfromalistofdevicesOtherwisethesound
willbetransmittedthroughthephone’sspeakers
Outgoing calls – See illustration 5
 Dialfromphone
Note: You can also use the device to stream sound from any
sound source to your hearing aids.

6 7
Sound adjustment during use
Volumeisadjustedonthemobilephone
ToshutoutsurroundingsoundspressRoomOffbutton–See
illustration
Note: If you are in a particularly noisy environment or if you
need to increase the volume to a higher level than normal while
streaming sound to your hearing aids, keep the Room Off button
pressed for 5 seconds. To return to your normal sound level, press
the Room Off button again and keep it pressed for 5 seconds.
You can download the COM-DEX app from the App Store or
Google Play. This app allows you to use your phone as a remote
control.

6 7
MAINTENANCE
• Clean with a damp cloth. Do not use chemicals.
• Do not expose to extreme temperatures or high humidity.
• Do not immerse in liquids.
• When the device is not in use keep it in a dry location out of
reach of children and pets.
• Never try to open or repair the device yourself. This may only
be done by authorised personnel.
INFORMATION ABOUT EMISSION
Emission levels from Widex devices are several times lower than
the levels transmitted by mobile phones and other communica-
tions equipment.
For further information, especially regarding patients with med-
ical implants, download the document: “Information on Widex-
LinkTM” at https://global.widex.com/widexlink

8 9
TROUBLESHOOTING
Problem Possible cause Solution
The device does not
work
a) Device battery low
b) The mobile phone is
set to silent mode
c) Hearing aid battery
low
d) Out of range
a) Charge device bat-
tery
b) Set to normal
mode
c) Change hearing
aid’s battery
d) Bluetooth has a
range up to 10 m.
No sound a) Not connected via
Bluetooth
a) Repeat the pairing
process
If the problems persist, contact your hearing care professional.