Phonak ComPilot Air II User manual

User Guide
Phonak ComPilot II

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1. Welcome 5
2. Getting to know your ComPilot II 6
2.1 Legend 7
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Charging the battery 9
3.3 Switching on or o 10
3.4 How to wear 10
3.5 Demonstration of the sound 11
4. Making phone calls 13
4.1 How it works 13
4.2 Initial pairing to a phone 14
4.3 Connecting to the phone 16
4.4 Making phone calls 17
4.5 Incoming calls 17
4.6 Ending a call 18
4.7 Advanced phone options 19
4.8 Additional features 22
Contents

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4.9 Using the external phone microphone 23
4.10 Using the protective silicon skin 24
5. Streaming audio 26
5.1 Streaming audio via a cable 26
5.2 Streaming audio via Bluetooth 27
5.3 Streaming audio from TV or HiFi 29
6. Using ComPilot II as a remote control 30
6.1 Changing the volume 30
6.2 Changing the program 31
6.3 Operating distance 32
6.4 More remote control information 32
7. Using ComPilot II with Roger / FM 33
8. More detailed information 35
8.1 Main button functionality 35
8.2 Locking the buttons 36
8.3 Managing multiple inputs 37
8.4 Understanding the indicator lights 39

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8.5 Deleting the pairing of Bluetooth devices 41
8.6 Caller identication 42
8.7 VoiceAlerts (spoken messages) 43
8.8 Phonak RemoteControl App 44
9. Troubleshooting 45
10. Service and Warranty 53
10.1 Local warranty 53
10.2 International warranty 53
10.3 Warranty limitation 54
11. Compliance information 55
12. Information and explanation of symbols 58
Contents

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Your ComPilot II is a Swiss premium-quality product
developed by Phonak, one of the world‘s leading
companies in hearing technology.
Please read the user instructions thoroughly in order
to benet from all the possibilities your hearing system
oers.
! Compatibility information:
Your ComPilot II is compatible to Venture? generation
hearing aids and newer.
If you have any questions, please consult your hearing
care professional.
Phonak – life is on www.phonak.com
1. Welcome

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ComPilot II can receive audio inputs from dierent
Bluetooth® devices and transmits them wirelessly to the
hearing aids.
Virtually any Bluetooth enabled audio device such as cell
phones or MP3-players are supported.
You can also plug in other audio sources directly to enjoy
speech and music from other multimedia devices, such as
computers, TV, Roger and FM receivers or music players.
ComPilot II can also be used as a remote control to adapt
your hearing aids to dierent listening situations.
Please note that your hearing care professional
must congure your ComPilot II before it can be used
as a remote control for your hearing aids.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your ComPilot II

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2.1 Legend
햲Main
햳Volume +/-
햴Home
햵Connect
햶On/Off switch
햷Microphone openings
햸Audio input (3.5 mm jack)
햹FM input (Europlug)
햺Charging input (mini-USB)
햻Audio indicator
햽Power indicator
햾Neckloop sockets
햿Neckloop
햷
햲
햳
햴
햶
햻햽
햾
햵
햿
햸햹햺

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3. Getting started
Before using ComPilot II, it has to be set up and charged.
3.1 Setting up the power supply
Select the adapter that corresponds to your country.
UK AUS US EU
Firstly, insert the top round
end of the adapter into
the round corner of the power
supply.
Click the bottom end of the
adapter in to lock it into place.
To remove, rst pull back the tab
on the power supply.
Pull the adapter upwards to
remove it.
1.
1. 2.
2.

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3.2 Charging the battery
Plug the mini-USB plug into the
mini-USB port on ComPilot II.
Plug the power supply into a power
outlet.
The Power indicator is red during
charging and will turn green when
charging is complete.
ComPilot II has a non-removable
rechargeable battery.
Before using ComPilot II for the rst
time, charge it for at least 3 hours.
It is safe to leave ComPilot II connected
to the charger overnight.
The full performance of a new battery is
achieved only after three complete charge and
discharge cycles.

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3. Getting started
3.3 Switching On or O
Slide the Power switch
as shown to turn the
ComPilot II On or O.
O On
Switch ComPilot II o when not in use.
3.4 How to wear
Before any phone, music or TV streaming:
Insert the hearing aids into your ears correctly
and switch them on.
Switch ComPilot II on.
Put the ComPilot II neckloop
around your neck.

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Insert both plugs rmly.
3.5 Demonstration of the sound
Wear your hearing aids and ComPilot II correctly
and switch them on (see chapter 3.4).
Press and hold the Main button
while switching on the device. Release
the Main button. The audio indicator
light will turn pink.
The hearing aids will switch to
streaming mode and you will hear the
ComPilot II sound demonstration.
Use volume buttons to adjust the volume.
It will stop after 3 minutes or until the
Main button is pressed.
power
audio

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Adjusting the volume during the sound
demonstration will also set the volume level of
the spoken ComPilot II messages.
If you cannot hear the sound demonstration, please
consult the troubleshooting section.
The default language setting of a new ComPilot II
is English and can be congured by your hearing
care professional or the Phonak RemoteControl App
(see chapter 8.9).
3. Getting started

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4.1 How it works
ComPilot II acts as an interface between the phone
and your hearing aids. During a call you will hear the
callers voice directly in your hearing aids.
ComPilot II picks up your voice through its own
microphones. Speak into ComPilot II – not into the
phone – when a call is in progress.
4. Making phone calls
Own voice
Caller’s voice
Communication

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4.2 Initial pairing to a phone
It is only necessary to perform the pairing procedure
once with each Bluetooth device. ComPilot II will
connect automatically to the phone after the initial
pairing.
On your phone, ensure that the Bluetooth feature is
turned on and search for Bluetooth devices in the
connectivity setting menu.
Switch on ComPilot II.
Press and hold the Connect and Volume
buttons simultaneously for 2 seconds until the audio
indicator starts to rapidly blink blue.
4. Making phone calls
power
audio

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Start the pairing process on the phone within
1 minute according to the phone user guide.
Your phone shows a list of found Bluetooth devices.
Select “Phonak ComPilot II” from this list and enter
code “0000” if prompted.
ComPilot II requires access to your phone book. When
prompted accept the request.
After successful pairing, the audio indicator will stop
rapidly blinking blue.
A quick pairing instruction
is also shown on the back
of ComPilot II.
For more information about Bluetooth pairing
instructions specic to some of the most popular
phone manufacturers, go to:
http://www.phonak.com/compilotII
or scan QR code:

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4.3 Connecting to the phone
Wear your hearing aids and ComPilot II correctly and
switch them on (see chapter 3.4).
After your phone has been paired to ComPilot II,
they will automatically connect to each other.
If they do not connect automatically, go to your
phone’s Bluetooth menu and select ComPilot II from
the list.
Conrmation of successful connection is indicated on
ComPilot II by the audio indicator blinking blue.
The connection will be maintained as long as the
devices remain on and within range.
ComPilot II can connect to two phones at the same
time but only one call at a time is possible.
Please consult your phone‘s user guide in the case
where a manual connection is necessary.
4. Making phone calls

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4.4Making phone calls
Enter the phone number using the phone
keypad and press the dialing button.
You will hear the dialing tone through
your hearing aid.
Speak into ComPilot II – not
into the phone – when the
call is in progress.
4.5 Incoming calls
When a call is received on your cell phone:
ComPilot II audio indicator will show a solid blue
light.
It will take about 2 seconds before you hear the
ringtone through your hearing aids.
Briey press the Main button on your ComPilot II
once you hear the ringtone through your hearing
aids.
123
456
78
0
9
Call

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If a second call comes in on the same phone:
Briey press the Main button to accept
Press the Main button for 2 seconds to reject
An incoming call from a second paired phone will
be ignored during an active call.
4.6 Ending a call
Briey press the Main button to end the call.
You can also end a call on your cell phone instead of
your ComPilot II.
4. Making phone calls
"click"

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You will hear the previously-active program or audio
source.
4.7 Advanced phone options
Rejecting a call
Press and hold the Main button on ComPilot II for
about two seconds until the ringtone stops.
Using your phone to reject the call will have the same
eect.
Setting the phone volume
Use the phone’s volume buttons to adjust the phone
volume to a comfortable level.
For better understanding of a call, surrounding sounds
picked up by the hearing aids are attenuated according
to the settings made by the hearing care professional.
For additional attenuation of surrounding sounds:
Press the ComPilot II minus button (>2 sec) for
more reduction of the surrounding sound.
Press on the plus button (>2 sec) to return to the
default attenuation.

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Disabling unwanted alerts
Some cell phones are congured to play key-press
tones, SMS announcements and conrmation beeps to
ComPilot II.
You will hear these alerts in your hearing aids.
If this is disturbing, refer to your phone user guide for
information about disabling these alerts.
How to hold ComPilot II during phone calls
Note: Maximum distance between ComPilot II and the
phone is 5–10 m (15–30 ft).
Wear ComPilot II around the neck during the
phone call.
4. Making phone calls