Hearing Help Express EarMate-4220 User manual

Ready ... Set ... Go!
© Hearing Help Express®, Inc.
1. Insert the battery.
2. Insert the EarMate-4220
into your ear.
Set the EarMate-4220 to your preference:
–Adjust the volume.
–Adjust the fit with different size eartips.
EarMate-4220
Look inside for
complete instructions.
EarMate®-4220 user guide.
Since 1979
1-800-221-2099
JUST THE BASICS

You made a great choice!
2
➤Tiny and powerful
➤100% DIGITAL
➤Automatic feedback
management
➤2-channel compression
➤Fingertip volume control
➤3 sizes of eartips included
for a secure, comfortable fit
Since 1979
45-DAY
RISK-FREE
HOME TRIAL
Licensed hearing aid
dispensers on staff
Congratulations on your choice of the NEW EarMate®-4220! It is
a tiny hearing aid with lots of power. You'll enjoy all the features,
especially knowing how little you paid for your EarMate®-4220
hearing aid.
So, put the EarMate®-4220 to the test and fi nd out if it's right for
you. We only ask that you read these instructions so you can make
the most of your EarMate®-4220. And do take advantage of your
45 day home trial.
If you have any questions please call one of our licensed hearing aid
dispensers or personal hearing consultants at 1-800-221-2099.

Table of contents
3
1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115
Questions, call toll-free: 1-800-221-2099
2
3
4
5
6
7-8
9
10
11
12
13
14-15
16
17
18
19
20-21
22
23
24
Introduction
Table of contents
All the parts enclosed
EarMate-4220 parts identified
Fit and Eartip information
Inserting the battery
Inserting and removing the aid
Volume control
Talking on the telephone
Helpful tips
The Do's and Don'ts
Care and Cleaning
Service Plans
Service
Troubleshooting
Technical Data
Additional Information
Accessories
Hearing aid batteries
Warranty
Table of Contents
(All prices subject to chAnge.
cAll for current pricing.)

EarMate-4220 parts included.
4
Everything you need to enjoy better hearing!
Cleaning
Brush
Custom Fit System
(three sizes of soft eartips)
EarMate-4220
hearing aid
✓ 5 FREE batteries
✓ Complete instruction
manual
✓ 45-day home trial
✓ Customer Service
Phone: [phone]
Mon-Fri, 8am-5pm CST

EarMate-4220 parts identified.
5
EarMate-4220 Power level 2
Serial # located on the outer shell of your EarMate-4220.
Right or Left Indicator:
Red = right ear Blue = left ear
On / Off Control: To turn your hearing aid off, turn the
volume control all the way down. You should feel a click
when it has reached the off position. You can also turn
your hearing aid off by simply opening the battery holder.
Volume control
Battery holder Microphone
Micro handle
(pullout knob)
Sound
opening
Right or Left
indicator
Eartip

Fit & Eartip Information
6
Getting the best fit possible is one of the
most important steps with any hearing aid.
Your EarMate-4220 comes with three
sizes of soft eartips. The medium size
eartip has already been attached.
Fit & Eartip Information
How to attach the eartip
Push the large open end of the eartip over the nozzle (the
small, narrow part of the EarMate-4220). You should
feel the eartip “snap” over the flange on the EarMate-4220.
Gently tug and/or twist on the eartip to ensure that it is
securely attached. C: It is important that the
eartip is firmly attached so that it does not fall off
in your ear.
CALL FOR
PRICING
small #84225
medium #84227
large #84229
largesmall medium
Try the Small size eartip if:
• Medium eartip is hard to insert
• Medium eartip is too big
• Medium eartip causes the hearing
aid to work its way out of your ear
• Medium eartip is causing soreness
• You experience feedback (squeal)
Try the Large size eartip if:
• Medium eartip feels too small
• Medium eartip has a loose fit
• You experience feedback (squeal)
Eartips can easily be replaced. How often
will vary for each person. Most find it
best to replace eartips several times a year.
Call to order: 1-800-221-2099.

Inserting the battery
7
1. Hold the EarMate-4220 so
the volume control above is
the battery holder.
2. Next, using a fingernail
gently pull the battery holder
to the side.
The battery holder for the left
and right EarMate-4220 open in
opposite directions.
Inserting the battery
First –opening the battery holder
Pictured with the
battery holder open
Left Right
EarMate-4220 left pictured with
battery holder open
C   

Inserting the battery
8
The battery holder should close easily. If not,
the battery is probably upside down.
4. Place the battery in the battery
holder (NOT directly inside the
hearing aid). Make sure the flat,
(+) positive side is up.
3. Remove the colored tab from
the battery. Wait one minute
for battery to reach full power
before using (or testing) battery.
Inserting the battery
Second –inserting the battery
Place battery in
battery holder.
LOW BATTERY INDICATOR: You will hear six sets of double beeps when
the battery voltage falls lower than 0.95V. The hearing aid will automatically shut
off when the battery is no longer strong enough to power your EarMate-4220.
Do not place battery inside hearing aid.

Inserting and Removing
9
1. Hold the EarMate-4220 by the Micro handle
with the volume control facing up.
2. Push the EarMate-4220 into your ear canal
until it fits securely in place. You may
need to rotate it slightly for a good fit.
Looking in a mirror may be helpful.
To remove: Pull gently on the Micro handle
to remove the EarMate-4220.
How to insert and remove your EarMate-4220
Important: Check the fit of your EarMate-4220 before wearing it
outside. If a hearing aid doesn’t fit well, it can fall out of your ear!
Travel battery tester – This pocket battery tester is small
enough to go with you anywhere. Digital tester takes the guesswork
out of battery testing. Includes key chain and built-in battery holder
compartment. Key Chain Battery Tester, Item #88778
Call to order: 1-800-221-2099

Volume control
10
How to adjust the volume
Change the volume by pressing one finger against
the volume control (as if you were pointing at it).
Increase volume:
Twist forward, towards the front of you.
Decrease volume:
Twist backwards, towards the back of you.
Volume
control

Talking on the telephone
11
You can use your EarMate-4220 while
talking on the telephone. Hold the
handset slightly away from your ear
and/or hold it at a slight angle to
prevent feedback. This may take a
little practice.
Note: Your EarMate-4220 may feedback (squeal) if it is set too
high, a hand or object is near it, or when inserting and removing it.
You can also use your EarMate-4220 with a Portable
Snap-On Telephone Amplifier.
Talking on the telephone
Portable Snap-On Telephone Amplifier – Ideal for
extra volume when traveling (or even at home)! The amplifier
attaches with the elastic band to most phones and is hearing
aid compatible.
Item #88770 Call to order: 1-800-221-2099

Helpful tips
12
1. Start Slowly – Begin by using your new hearing aid a few hours a day
while you are alone. If you're not used to wearing a hearing aid, you will
probably notice many sounds you have not heard in a while. And while you
may enjoy the sounds of birds again, other sounds like crackling paper and
the refrigerator running may take some time to get used to. With practice
you should be able to focus on the sounds you want to hear and ignore the
rest. Hearing aids will not restore your hearing, but they absolutely can help.
2. Read Out Loud – Your own voice will sound strange at first. Try reading
out loud for 15 minutes a day to get used to the sound of your voice.
3. Practice Listening to One Voice – Start in a quiet environment listening
to the radio or your favorite TV show. Then practice listening with one
friend or family member at a time.
4. Listen and Talk in Small Groups – Next try talking with a small
group of people, first in a quiet setting and then in a noisier environment.
Remember, most people have difficulty understanding in loud places with
background noise. So, be patient and keep practicing. Your understanding
should improve with time.
Helpful tips

The Do's and the Don'ts
13
IMPORTANT CARE INSTRUCTIONS
BEGINNING THE DAY:
After showering, apply
all lotions, creams,
hairspray, perfume
and cologne BEFORE
putting on your EarMate-4220s. Water and such sprays can dam-
age hearing aids. And please remember, your hearing aids are
sensitive and don’t like extreme heat or cold. Never place your
EarMate-4220 in water. If it becomes wet, immediately remove the
battery and let your EarMate-4220 stand in a dry place or DryAid
dehumidifier for several hours. NEVER use heat (blowdryer, oven,
microwave, etc.) to dry your EarMate-4220.
AT THE END OF THE DAY: Open the battery holder when not
wearing your hearing aid. Any moisture inside your hearing aid
can then evaporate, extending the life of your EarMate-4220. With
the battery holder open, you can be assured your hearing aid is
off and not squealing. A squealing hearing aid can attract pets
which have been known to chew on hearing aids and damage
them beyond repair. Even better, remove the battery and store
overnight in a DryAid kit (see page 15).

Care and Cleaning
14
Open the battery holder when not wearing your EarMate-4220.
Any moisture inside your hearing aid can then evaporate,
extending the life of your EarMate-4220.
Always clean your EarMate-4220 at the beginning of each
day prior to using it. Without regular cleaning, wax can build
up and prevent your EarMate-4220 from working properly.
Wax is more easily removed after not using your hearing aid
for a few hours.
How to clean your hearing aid:
1. Wipe off the outside of the EarMate-4220
hearing aid with a soft cloth.
2. Gently brush across the
microphone opening
using the enclosed
cleaning brush.
Care and Cleaning
Cleaning Brush

Care and Cleaning
15
3. Gently brush sideways between and
around the sound hole opening on the
eartip. This will keep the sound hole
opening clear of dirt and ear wax so
sounds can be properly heard.
The eartip may eventually clog with wax and oil and the
eartip will need to be replaced. Some customers almost
never replace eartips while others find it best to replace
them several times per year. Call toll-free to order
replacement tips (see page 6). 1-800-221-2099.
Protect your EarMate-4220
Remove harmful moisture from your hearing aid with the Best Value
DryAid dehumidifier. Even a little moisture can attack sensitive
electronics in hearing aids and needlessly shorten their life. Prevent
damage. Store your hearing aid in a dehumidifier overnight. Easy to
use and active pellets can be recharged.
Best Value DryAid Dehumidifier, item #88742 Call 1-800-221-2099
Sound hole
opening

16
Service Plans – Protect your hearing investment
P
R
O
T
E
C
T
I
O
N
G
U
A
R
A
N
T
E
E
D
C
L
E
A
N
I
N
G
C
A
R
E
P
L
A
N
Protection Plan – One year of FREE hearing aid repairs or replacements! ($99-$149 each)
•Get PROTECTED - Water, droppage, step on it - You name it! We will x or
replace it free of charge for one year (loss or the are not covered).
•Act Now! - e optional Protection Plan is available for purchase for up to 90 days
from the shipment date of your hearing aid(s).
•Comprehensive Coverage - is plan goes above and beyond the limited manufacturer’s
warranty. We will repair any damage or send a replacement hearing aid if we can’t x it at
no charge to you.
•Simple Process - Call ahead to get authorization to send us your broken aid. Once received, we
will diagnose, repair or replace it in just a few days. Loaner hearing aids are available for $15 each.
Cleaning Care Plan – Get the MOST out of your Hearing Aids ($149 each)
•Maintain Optimal Hearing Performance - Today’s hearing aids are lled with
sensitive electronics to give you the best experience possible. Over time earwax and
moisture can tamper with those electronics and the performance of your aids may suer.
Choose the Cleaning Care Plan to have your aids cleaned and serviced by our team of in-house
technicians to make the most out of your hearing aids.
•Extend the Lifetime of Your Aids - e Cleaning Care Plan oers up to four yearly cleaning
services. Simply call when you're ready for service. Our customers who have their hearing aids
cleaned by our technicians replace their hearing aids less frequently than those that do not.
•Our Process - Up to 4 times per year we will send you loaner hearing aids in a box with prepaid
postage to send your aids to us for service. Our technicians will professionally deep clean your
aids and replace tips or tubing if necessary . Once the service is complete we will return your
hearing aids in another prepaid box and you mail the loaner aids back to us. It’s that simple.

Service
17
Where to send your EarMate-4220 for service
If your hearing aid requires
service, send it to:
Hearing Help Express
1714 Sycamore Rd
PO Box 586
DeKalb, IL 60115-0586
1. Enclose a note with your name, address, telephone
number and a description of what is wrong with your
EarMate-4220 hearing aid.
2. If your EarMate-4220 is out of warranty, also include
payment. (Call to verify price.)
3. Pack your EarMate-4220 securely in a sturdy box.
(Do not mail hearing aids in an envelope or they
could be destroyed during shipping!) We recommend
shipment by insured mail or UPS for your protection.
Call toll-free if you have any questions. 1-800-221-2099.

Troubleshooting
18
If your hearing aid is: weak, distorted, dead
1. Test to be sure that the EarMate-4220 is turned on. (pg. 5)
2. Try a fresh battery.
3. Check that the battery is inserted correctly and the battery holder is
closed completely. (pg. 7-8)
4. Clean your hearing aid thoroughly. (pg. 14-15)
5. If your aid goes dead periodically, but comes on after several hours of
rest, the problem may be humidity. Try storing your hearing aid in a
DryAid dehumidifier. (pg. 15)
causing soreness in your ear
1. Let your ear get used to the EarMate-4220. Wear it for only a few hours
at a time for the first few days or less if causing soreness. If soreness
persists, stop using EarMate-4220 and call us for assistance.
whistling, squealing (feedback)
1. Turn the volume down, it may be set too high. (pg. 10)
2. Try adjusting the fit by trying a different size eartip. (pg. 6)
damaged
1. Call 1-800-221-2099 for detailed instructions.
Call Hearing Help Express®for assistance. 1-800-221-2099
Troubleshooting Your EarMate®-4220

Technical Data
19
Maximum SSPL90
HFA full-on gain
Reference test gain
Frequency range
Total harmonic distortion
Equivalent input noise
Product size
107.2 dB
25.8 dB
22.8 dB
200 Hz to 7118.1 Hz
500 Hz: 1.4%, 800 Hz: 1%, 1600 Hz: 0.5%
28.7 dB
.79 x .56 x .42 inch
Technical Data – EarMate-4220 hearing aid
Battery type
and current
Battery size
Battery Life
(estimated)
.85 mA
10 (yellow tab)
82 hours
Since 1979

Precautions: A hearing aid is a
precision electronic device and as such,
it requires the care in use and handling
that you would afford any fine piece of
equipment. The following precautions
are not meant to discourage normal use
of your hearing aid, but are suggested
to insure quality performance and long
life from your hearing aid.
Do not drop or throw your hearing
aid, as this may damage internal
components. Do not expose your
hearing aid or batteries to excessive
heat, such as from stove tops, hair
dryers, heat lamps or your automobile
rear shelf or glove compartment. Do
not immerse your hearing aid in water
or other liquids, or wear it while
bathing, showering or swimming.
If your hearing aid is to be stored for
any length of time, be sure to remove
the battery and store both in a cool,
dry place. Your hearing aid has been
constructed from the finest materials,
using the latest engineering technology;
however, in rare instances, an individual
may exhibit signs of skin irritation,
allergic reaction, or accelerated
accumulation of cerumen (earwax).
If this occurs, consult your physician.
Keep new and used batteries out of
reach of children and those with
diminished mental capacity. Batteries,
if consumed, can be harmful. Consult
your physician immediately and call
the National Battery Hotline collect
[phone].
Federal law permits an adult to
purchase hearing aids by mail.
You may either send a prescription
or sign a medical waiver.
Important Notice for Prospective
Hearing Aid Users: Good health
practice requires that a person with a
hearing loss have a medical evaluation
by a licensed physician (preferably a
physician who specializes in diseases
of the ear) before purchasing a hearing
aid. Licensed physicians who specialize
in diseases of the ear are often referred
to as otolaryngologists, otolotists or
otorhinolaryngologists. The purpose of
a medical evaluation is to assure that all
medically treatable conditions that may
affect hearing are identified and treated
before the hearing aid is purchased.
Following the medical evaluation,
the physician will give you a written
statement that your hearing loss has
been medically evaluated and that you
may be considered a candidate for a
hearing aid. The physician will refer
you to an audiologist or a hearing aid
dispenser, as appropriate, for a hearing
aid evaluation. The audiologist or
hearing aid dispenser will conduct a
hearing aid evaluation to assess your
ability to hear with and without a
hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser
to select and fit a hearing aid to your
individual needs.
If you have reservations about your
ability to adapt to amplification, you
should inquire about the availability
of a trial, rental or purchase option
program. Many hearing aid dispensers
now offer programs that permit you
to wear a hearing aid for a period of
time for a nominal fee, after which you
may decide if you want to purchase the
hearing aid. Federal law restricts the