Phonak Audeo V90-10 User manual

029-0334-03/V2.00/2015-02/cu/FO Printed in Switzerland © Phonak AG All rights reserved
User Guide
(V90/V70/V50/V30)

Contents
Your hearing aid
1. Your hearing aid details
2. Welcome
3. Quick guide
4. Parts of the hearing aid
Using the hearing aid
5. Left & right hearing aid markings
6. On/O
7. Batteries
8. Putting on the hearing aid
9. Removing the hearing aid
10. Push button
11. Volume control
Further Information
12. Care and maintenance
13. Wireless accessories
14. Service and warranty
15. Compliance information
16. Information and description of symbols
17. Troubleshooting
18. Important safety information
19. Important information: Cell phones
20. US market only, complies with FDA regulations
21. Important notice for Prospective Noise Generator
users
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4
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10
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32
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41
43
47

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1. Your hearing aid details
Model
cAudéo V-10
cAudéo V-312
cAudéo V-312T
cAudéo V-13
Battery type
c10
c312
c13
Your hearing care professional:
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.

2. Welcome
Your new hearing aid was developed by Phonak, one of
the world‘s leading companies in hearing technology. Your
hearing aid oers the most modern digital hearing
technology currently available on the market.
Please read these user instructions thoroughly in order to
benet from all the possibilities your new hearing aid has
to oer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on
www.phonak.com

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Wireless models
Phonak Audéo V90-10
Phonak Audéo V90-312
Phonak Audéo V90-312T
Phonak Audéo V90-13
Phonak Audéo V70-10
Phonak Audéo V70-312
Phonak Audéo V70-312T
Phonak Audéo V70-13
Phonak Audéo V50-10
Phonak Audéo V50-312
Phonak Audéo V50-312T
Phonak Audéo V50-13
Phonak Audéo V30-10
Phonak Audéo V30-312
Phonak Audéo V30-312T
Phonak Audéo V30-13
CE mark applied
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
2014
This user guide is valid for:

6
3. Quick guide
Left & right hearing aid markings
Changing batteries
1 2 3
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the
new battery.
Audéo V-10, V-312,
V-312T
Audéo V-13
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.

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On/O
Push button
Volume control
The push button on your hearing
aid can have various functions.
The function for your hearing aid is
indicated in your individual
instructions.
To increase the volume, press the
volume control upwards. To decrease
the volume, press the volume control
downwards.
OOn

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4. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” in chapter 1.
• Or comparing your hearing aid with the models shown
below. Pay attention to the shape of the hearing
hearing aid and if a volume control is present.
Battery door
Anchor (optional)
Speaker
(without earpiece attached)
Push button
Audéo V-10
Tube

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Anchor (optional)
Anchor (optional)
Push button
Push button
Audéo V-312 & V-312T
Audéo V-13
Tube
Tube
Speaker
(without earpiece attached)
Speaker
(without earpiece attached)
Battery door
Battery door
Volume control

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5. Left & right hearing aid markings
1
2
Open the battery door. To do
this, pull down on the ridge at
the bottom of the hearing aid.
There is a red or blue marking inside the battery door.
This will tell you if it is a left or a right hearing aid.
Blue marking
for left
hearing aid.
Red marking
for right
hearing aid.
Audéo V-10, V-312,
V-312T
Audéo V-13

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6. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.

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7. Batteries
1 2 3
Remove the
sticker from the
new battery.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
If it is dicult to close the battery door: Check the
battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.

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Model
Phonak Audéo
V-312, V-312T
V-10
V-13
Zinc air
battery
size
312
10
13
Color
marking on
package
brown
yellow
orange
IEC
code
PR41
PR70
PR48
ANSI
code
7002ZD
7005ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” in chapter 1.
• Checking the marking on the inner side of the
battery door.
• Or checking the following table.
hearing aid settings and battery). We recommend
that you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
18.2 for further information on product safety.

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8. Putting on the hearing aid
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

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9. Removing the hearing aid
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.

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10. Push button
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.

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11. Volume control
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.

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12. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 18.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:

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• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger
universal receiver are not water resistant.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop
working. Should your hearing aid stop working
after coming into contact with water, refer to the
troubleshooting steps in chapter 17.

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Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.