Bernafon HEARTOO 120 I User manual

Instructions for Use
IN-THE-EAR HEARING AIDS
HEARTOO 140 I
HEARTOO 120 I

Table of Contents
Model overview 
Introduction to this booklet 
Your hearing aid – What it is 
Step-by-step instructions for using your
hearing aid 
Caring for your hearing aid 
Common problems and solutions 
Accessories 
General warnings 
Warning to hearing care professionals 
Children with hearing loss 
International warranty 
Mobile phone 
Technical information 
USA and Canada 
Information and explanation of symbols 
Conditions of use 
Technical data 

4
This booklet is valid for the following hearing aid
families
■ HearToo  I with wireless functionality
■ HearToo  I with wireless functionality
Model overview

5
This booklet shows you how to use and maintain
your new hearing aid Please read the booklet
carefully including the warning sections
This will help you to get the most out of your
new hearing aid
Your hearing care professional has adjusted the
hearing aid to meet your needs If you have
further questions please contact your hearing
care professional
Intended use
The hearing aids are intended to amplify and
transmit sound to the ear and thereby
compensate for impaired hearing The hearing
aids are intended to be used by children
(  months) and adults
IMPORTANT NOTICE
The hearing aid amplification is uniquely
adjusted and optimized to your personal
hearing capabilities during the fitting
performed by your hearing care professional
Introduction to this booklet

6
Your hearing aid – What it is
AR_ILLU_ITCPD_BW
7
Vent
Battery drawer Push button
Canal
Microphone
opening
Microphone
opening
Sound outlet with
wax protection

7
Step-by-step instructions for using
your hearing aid
Inserting the battery
·Your hearing aid uses a size  battery
·Gently swing the battery drawer fully open
but do not force it (A)
·Remove the sticker from the new battery (B)
·Place the battery into the empty compartment
·The  sign on the battery should face up (C)
✼
For maximum power allow the battery to be
aired for  seconds before placing it into the
empty compartment
A B C
IMPORTANT NOTICE
Do not use the battery door as a handle to
insert or remove your hearing aid It is not
designed for this purpose

8
Turning the hearing aid ON
The battery drawer is used to switch the hearing
aid on To preserve the battery make sure your
hearing aid is switched o when you are not
wearing it
✼
Never use excessive force to open or close the
battery drawer
Turn ON
Close the battery drawer
with the battery in place

9
Identify left and right hearing aid
It is important to distinguish between the left
and the right hearing aid as they might be
programmed dierently
You can find leftright color indicators on your
hearing aid
·A RED shell text or indicator (dot) marks the
RIGHT hearing aid
·A BLUE shell text or indicator (dot) marks the
LEFT hearing aid

10
Put on the hearing aid
·When inserting the right hearing aid hold it
with the right hand When inserting the left
hearing aid hold it with the left hand
·Hold your hearing aid between your thumb and
index finger with the microphone on top If
your hearing aid has a pull-out string this must
be on the bottom (A)
·Place the canal part of your hearing aid in your
ear canal (B)
·Gently pull your earlobe down with the other
hand while pushing the hearing aid in until it
feels secure and comfortable
A B
✼
It takes patience and practice to insert your
hearing aid correctly If you have diculty
please contact your hearing care professional
for further instructions

11
Changing the volume
The push button allows you to adjust the volume
You will hear a click when you turn the volume
up or down
The hearing aid will click to confirm that the
volume has been changed and then will beep
when you reach the programmed maximum or
minimum You may hear a beep when you return
to the preset loudness level in your hearing aid
✼
Your hearing aid automatically returns to a
preset loudness level when it starts or when
the battery is low If you find that the volume is
not adequate your hearing care professional
may need to adjust your hearing aid settings
Two HearToo I hearing aids
Left hearing aid Right hearing aid
Short press
(less than  sec) volume down volume up
One HearToo I hearing aid
Short press
(less than  sec) volume down
Long press
(about – sec) volume up

12
IMPORTANT NOTICE
Do not use the mute function as an o switch
as the hearing aid still draws current from the
battery in this mode
Muting your hearing aid
Use the mute function if you need to silence the
hearing aid while wearing it
A long press (about  seconds) on the push
button will cause your hearing aid to mute
To un-mute the hearing aid give a push to the
push button
✼
If you wear one hearing aid (monaural fitting)
it is not possible to mute it

13
Removing your hearing aid
·Use your thumb to push up against the bottom
(back part) of your ear to loosen the hearing
aid
·Grasp the hearing aid at its edge between your
thumb and forefinger Gently remove it from
your ear
·If your hearing aid has a removal (pull-out)
string pull it gently
Turning the hearing aid OFF
Place your fingernail underneath the front edge
of the battery drawer and lift to open
The hearing aid is now OFF
Open (OFF)

14
Changing the battery
When the battery is running out the hearing aid
will beep at regular intervals You should be
prepared to replace the battery The time until
the hearing aid stops working depends on the
battery type and manufacturer Mercury-free
batteries generally cause earlier warning beeps
Replace ProWax filter
·Remove the tool from the shell The tool has
two pins one empty for removal and one with
the new ProWax filter (A)
·Push the empty pin into the ProWax filter in the
hearing aid’s speaker and pull it out (B)
·Insert the new ProWax filter using the other pin
Remove the tool and throw it out (C)
New filter
A B C
IMPORTANT NOTICE
Always use the same type of wax filter as was
originally supplied with the hearing aid If you
are in any doubt about the use or replacement
of wax filters contact your hearing care
professional

15
Healthy ears produce a waxy substance that can
clog your hearing aid Please follow these
cleaning instructions to prevent wax build-up
and ensure optimal performance of your hearing
aid
For further information on the care of your
hearing aid please contact your hearing care
professional
General care instructions
Treat your hearing aid like any other delicate
electronic device (check the safety guidelines on
page ) and make sure that the hearing aid
does not come in contact with moisture or water
Always clean and dry your hands thoroughly
before handling the hearing aid
Caring for your hearing aid

16
Should your hearing aid come in contact with
water and stop working please follow these
guidelines
·gently wipe o any water on the outside of the
hearing aid
·open the battery door and remove the battery
·gently wipe o any water in the battery dawer
·let the hearing aid dry with the battery drawer
open for approximately  minutes
·insert a new fresh battery and close the battery
drawer Your hearing aid should work normally
again
IMPORTANT NOTICE
Do not wear your hearing aid while showering
or participating in water activities Do not
immerse your hearing aid in water or other
liquids

17
Daily care instructions
·Check your hearing aid for ear wax and wipe it
clean with a cloth or tissue
·If necessary use the cleaning tool to remove
wax from the canal and vent openings on your
hearing aid
·Open the battery drawer fully to allow air to
circulate during the night
IMPORTANT NOTICE
Use a soft dry cloth to clean the hearing aid It
must never be washed or immersed in water or
other liquids

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Specific care instructions
Clean your hearing aid (including parts) on a
regular basis as recommended by your
hearing care professional Microorganisms from
an unclean hearing aid may cause skin irritations
Cleaning the sound outlet
The sound outlet is an integral part of your
hearing aid and should be kept clean and free
from ear wax at all times
Your hearing aid is built with a wax protection
system (ProWax) Please ask your hearing care
professional for the instructions on how to
exchange the wax protection filter on your
hearing aid

19
Hearing aid whistles or squeals
Check that the hearing aid is inserted correctly If
this is the case and the hearing aid still whistles
or squeals please contact your hearing care
professional
No volume, level too soft or humming noise
Check if the volume level is too soft and adjust
by increasing the volume level with the control
on your hearing aid If you have no volume at all
check whether the hearing aid is in mute
position If the problem still occurs check that
the battery door is closed completely Also check
if the battery is inserted correctly If the problem
still remains change the battery If the problem
still persists contact your hearing care
professional
Common problems and solutions

20
Whirring noise, fading, weak or motor-boating sounds
Open and close the battery drawer several times
or clean the battery contacts carefully with a dry
cotton swab If the problem still occurs change
the battery If the problem still remains contact
your hearing care professional
Hearing aid switches from ON to OFF periodically
Your battery is running down Please change the
battery
Hearing aid beeps without any action from you
Your battery is running down Please change the
battery
Other problems with your hearing aid
If other problems occur with your hearing aid
which are not listed contact your hearing care
professional