Heat & Glo EXCLAIM-36 User manual

1
Installationandserviceofthisreplaceshouldbe
performedbyqualiedpersonnel.Hearth&Home
TechnologiesrecommendsNFIcertiedprofes-
sionals,ortechnicianssupervisedbyan
NFIcertiedprofessional.
WOODBURNING FIREPLACE
Fire Risk.
WARNING
Forusewithsolidwoodfuelonly.
Otherfuelsmayoverreandgenerate
poisonousgases(i.e.carbonmonoxide).
Model(s): • DO NOTstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• DO NOToverre. Overringwillvoidyour
warranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
WARNING: If the information in these
instructions is not followed exactly, a  re
or explosion may result causing property
damage, personal injury, or death.
Owner’s Manual
Operation and Care
WARNING
HOT SURFACES!
Glassandothersurfacesarehotduring
operationANDcooldown.
Hot glass will cause burns.
• DO NOTtouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLY SUPERVISE children in same room as
replace.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other ammable
materialsaway.
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
NOTICE: DO NOT discard this manual!
Contact your dealer with questions on installation, operation, or service.
Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14
EXCLAIM-36
EXCLAIM-42

2
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetothereplaceortoproperty.
Table of Contents
1 Welcome
A.Congratulations 3
B.LIMITEDLIFETIMEWARRANTY 4
2 Product Specic and General Information
A.ApplianceCertication 6
B.VentedGasLogSets,GasInserts,
 GasLogLighters,Wood-burningInserts 6
3 Important Safety and Operating Information
A.FireplaceSafety 7
1.ClearSpace 7
2.Grate 8
3.Refractory 8
4.Firescreen 8
5.FlueDamper 8
6.GlassDoors 8
7.Over-FiringYourFireplace 8
8.ChimneyFire 8
B.GeneralOperatingParts 9
1.FlueDamper 10
2.OutsideAir 10
3.GlassDoors 10
C.Fuel 11
1.Hardwoodvs.Softwood 11
2.Moisturecontent 11
3.Seasoning 12
4.StoringWood 12
5.BurningProcess 12
6.CreosoteFormation 12
7.ProcessedSolidFuelFirelogs 12
D.FirstFire 12
E.LightingInstructions 13
4Maintenance and Service
A.ChimneyInspection 14
B.Creosote(Chimney)Cleaning 15
C.Grate 16
D.GlassCleaning 16
E.AshRemoval 16
F. Refractory 16
5 Troubleshooting
A.FAQs 18
6 Reference Materials
A.ServiceParts 20
B.Accessories 22
C.ContactInformation 24
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14
►

3
Readthismanualbeforeinstallingoroperatingthisreplace.
Pleaseretainthisowner’smanualforfuturereferences.
A. Congratulations
Listing Label Information/Location Themodelinformationregardingyourspecicreplacecanbefoundon
theratingplateusuallylocatedinthecontrolareaofthereplace.
1 Welcome
Brand: ________________________________________________ ModelName: ___________________________
SerialNumber:__________________________________________ DateInstalled: __________________________
Fireplace Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
replaceinformation
below.
DealerName:________________________________________________________
Address:____________________________________________________________
____________________________________________________________
Phone:_____________________________________________________________
Email:_____________________________________________________________
Grate Fireplace
Model
Serial
Number
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14
CongratulationsonselectingaHeat&Glowoodburning
replace.TheHeat&Gloreplaceyouhaveselectedis
designedtoprovidetheutmostinsafety,reliability,and
efciency.
Astheownerofanewreplace,you'llwanttoreadand
carefullyfollowalloftheinstructionscontainedinthis
Owner'sManual.PayspecialattentiontoallCautionsand
Warnings.
ThisOwner'sManualshouldberetainedforfuturerefer-
ence.Wesuggestthatyoukeepitwithyourotherimpor-
tantdocumentsandproductmanuals.
YournewHeat&Glowoodburningreplacewillgiveyou
yearsofdurableuseandtrouble-freeenjoyment.Wel-
cometotheHeat&Glofamilyofreplaceproducts!
Heat&GloisaregisteredtrademarkofHearth&Home
Technologies,
FIREPLACE NO.
MODEL NO.
MODEL NO.
MFG. DATE
WARNING: RISK OF
FIRE DAMAGE. REPLACE
GRATE WITH HEARTH & HOME
TECHNOLOGIES
FIRECHAMBER INTENDED FOR USE WITH HEARTH & HOME TECHNOLOGIES LISTED FIREPLACE PARTS. SEE INSTALLATION AND
OPERATING INSTRUCTIONS FOR THIS MODEL. ONLY HEARTH & HOME TECHNOLOGIES GLASS DOOR KITS CAN BE INSTALLED ON THIS UNIT.
FIREPLACE ALSO FOR USE
IN MANUFACTURED HOMES
YES NO
CLEARANCE TO
COMBUSTIBLES:
CHIMNEY
2 IN. MIN.
FIREBOX
IN.
MIN.
FAN KIT
MODEL NO.
& RATED AT
115 VOLTS, 50/60 Hz., AMP.
DO NOT OVERFIRE. USE ONLY: SOLID WOOD FUEL OR
LISTED DECORATIVE GAS APPLIANCE. DO NOT USE A
FIREPLACE INSERT OR OTHER PRODUCTS NOT
SPECIFIED FOR USE WITH THIS PRODUCT. IF DOORS
ARE USED OPERATE FIREPLACE WITH DOORS FULLY
OPEN OR CLOSED ONLY. WHEN BURNING A
DECORATIVE GAS APPLIANCE IN THE FIREPLACE,
ADJUST DAMPER TO THE FULLY OPEN POSITION.
WARNING! THIS FIREPLACE HAS NOT BEEN TESTED WITH AN UNVENTED
GAS LOG SET. TO REDUCE THE RISK OF FIRE OR INJURY, DO NOT
INSTALL AN UNVENTED GAS LOG SET INTO FIREPLACE.
WARNING! THIS APPLIANCE IS NOT FOR USE AS COOKING EQUIPMENT.
IF INSTALLATION OR OPERATING INSTRUCTIONS ARE MISSING
CONTACT: HEARTH & HOME TECHNOLOGIES,
7571 215th Street West, Lakeville, MN 55044

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4021-645F02-18-13 Page1of2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth&HomeTechnologies,onbehalfofitshearthbrands(”HHT”),extendsthefollowingwarrantyforHHT
gas,wood,pellet,coalandelectrichearthappliancesthatarepurchasedfromanHHTauthorizeddealer.
WARRANTY COVERAGE:
HHTwarrantstotheoriginalowneroftheHHTapplianceatthesiteofinstallation,andtoanytransfereetakingownership
oftheapplianceatthesiteofinstallationwithintwoyearsfollowingthedateoforiginalpurchase,thattheHHTappliance
willbefreefromdefectsinmaterialsandworkmanshipatthetimeofmanufacture.Afterinstallation,ifcoveredcompo-
nentsmanufacturedbyHHTarefoundtobedefectiveinmaterialsorworkmanshipduringtheapplicablewarrantyperiod,
HHTwill,atitsoption,repairorreplacethecoveredcomponents.HHT,atitsowndiscretion,mayfullydischargeallofits
obligationsundersuchwarrantiesbyreplacingtheproductitselforrefundingtheverifiedpurchasepriceoftheproduct
itself.Themaximumamountrecoverableunderthiswarrantyislimitedtothepurchasepriceoftheproduct.Thiswarranty
issubjecttoconditions,exclusionsandlimitationsasdescribedbelow.
WARRANTY PERIOD:
Warrantycoveragebeginsonthedateoforiginalpurchase.Inthecaseofnewhomeconstruction,warrantycoverage
beginsonthedateoffirstoccupancyofthedwellingorsixmonthsafterthesaleoftheproductbyanindependent,
authorizedHHTdealer/distributor,whicheveroccursearlier.Thewarrantyshallcommencenolaterthan24months
followingthedateofproductshipmentfromHHT,regardlessoftheinstallationoroccupancydate.Thewarrantyperiodfor
partsandlaborforcoveredcomponentsisproducedinthefollowingtable.
Theterm“LimitedLifetime”inthetablebelowisdefinedas:20yearsfromthebeginningdateofwarrantycoveragefor
gasappliances,and10yearsfromthebeginningdateofwarrantycoverageforwood,pellet,andcoalappliances.These
timeperiodsreflecttheminimumexpectedusefullivesofthedesignatedcomponentsundernormaloperatingconditions.
Seeconditions,exclusions,andlimitationsonnextpage.
Parts Labor Gas Wood Pellet EPA
Wood
Coal Electric Venting
XXXXXXX
Allpartsandmaterialexceptas
coveredbyConditions,
Exclusions,andLimitations
listed
XXX Igniters,electroniccomponents,
and glass
X X X X X Factory-installedblowers
X Moldedrefractorypanels
X Firepotsandburnpots
5years 1year X X Castingsandbaffles
7years 3years X X X Manifoldtubes,
HHTchimneyandtermination
10
years
1year X Burners,logsandrefractory
Limited
Lifetime
3years X X X X X Fireboxandheatexchanger
XXXXXXX Allreplacementparts
beyondwarrantyperiod
WarrantyPeriod HHTManufacturedAppliancesandVenting
1Year
ComponentsCovered
3years
2years
90Days
B. LIMITED LIFETIME WARRANTY
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

5
4021-645F02-18-13 Page2of2
WARRANTY CONDITIONS:
• ThiswarrantyonlycoversHHTappliancesthatarepurchasedthroughanHHTauthorizeddealerordistributor.Alistof
HHTauthorizeddealersisavailableontheHHTbrandedwebsites.
• ThiswarrantyisonlyvalidwhiletheHHTapplianceremainsatthesiteoforiginalinstallation.
•ThiswarrantyisonlyvalidinthecountryinwhichtheHHTauthorizeddealerordistributorthatsoldtheappliance
resides.
• Contactyourinstallingdealerforwarrantyservice.Iftheinstallingdealerisunabletoprovidenecessaryparts,contact
thenearestHHTauthorizeddealerorsupplier.Additionalservicefeesmayapplyifyouareseekingwarrantyservice
fromadealerotherthanthedealerfromwhomyouoriginallypurchasedtheproduct.
• Checkwithyourdealerinadvanceforanycoststoyouwhenarrangingawarrantycall.Travelandshippingcharges
forpartsarenotcoveredbythiswarranty.
This warranty is void if:
• Theappliancehasbeenover-firedoroperatedinatmospherescontaminatedbychlorine,fluorine,orotherdamaging
chemicals.Over-firingcanbeidentifiedby,butnotlimitedto,warpedplatesortubes,rustcoloredcastiron,bubbling,
crackinganddiscolorationofsteelorenamelfinishes.
• Theapplianceissubjectedtoprolongedperiodsofdampnessorcondensation.
• Thereisanydamagetotheapplianceorothercomponentsduetowaterorweatherdamagewhichistheresultof,but
notlimitedto,improperchimneyorventinginstallation.
LIMITATIONS OF LIABILITY:
• Theowner’sexclusiveremedyandHHT’ssoleobligationunderthiswarranty,underanyotherwarranty,expressor
implied,orincontract,tortorotherwise,shallbelimitedtoreplacement,repair,orrefund,asspecifiedabove.Inno
eventwillHHTbeliableforanyincidentalorconsequentialdamagescausedbydefectsintheappliance.Somestates
donotallowexclusionsorlimitationofincidentalorconsequentialdamages,sotheselimitationsmaynotapplytoyou.
Thiswarrantygivesyouspecificrights;youmayalsohaveotherrights,whichvaryfromstatetostate.EXCEPTTO
THEEXTENTPROVIDEDBYLAW,HHTMAKESNOEXPRESSWARRANTIESOTHERTHANTHEWARRANTY
SPECIFIEDHEREIN.THEDURATIONOFANYIMPLIEDWARRANTYISLIMITEDTODURATIONOFTHE
EXPRESSEDWARRANTYSPECIFIEDABOVE.
WARRANTY EXCLUSIONS:
Thiswarrantydoesnotcoverthefollowing:
• Changesinsurfacefinishesasaresultofnormaluse.Asaheatingappliance,somechangesincolorofinteriorand
exteriorsurfacefinishesmayoccur.Thisisnotaflawandisnotcoveredunderwarranty.
• Damagetoprinted,plated,orenameledsurfacescausedbyfingerprints,accidents,misuse,scratches,melteditems,
orotherexternalsourcesandresiduesleftontheplatedsurfacesfromtheuseofabrasivecleanersorpolishes.
• Repairorreplacementofpartsthataresubjecttonormalwearandtearduringthewarrantyperiod.Theseparts
include:paint,wood,pelletandcoalgaskets,firebricks,grates,flameguides,batteriesandthediscolorationofglass.
• Minorexpansion,contraction,ormovementofcertainpartscausingnoise.Theseconditionsarenormalandcom-
plaintsrelatedtothisnoisearenotcoveredbythiswarranty.
• Damagesresultingfrom:(1)failuretoinstall,operate,ormaintaintheapplianceinaccordancewiththeinstallation
instructions,operatinginstructions,andlistingagentidentificationlabelfurnishedwiththeappliance;(2)failureto
installtheapplianceinaccordancewithlocalbuildingcodes;(3)shippingorimproperhandling;(4)improperopera-
tion,abuse,misuse,continuedoperationwithdamaged,corrodedorfailedcomponents,accident,orimproperly/
incorrectlyperformedrepairs;(5)environmentalconditions,inadequateventilation,negativepressure,ordrafting
causedbytightlysealedconstructions,insufficientmake-upairsupply,orhandlingdevicessuchasexhaustfansor
forcedairfurnacesorothersuchcauses;(6)useoffuelsotherthanthosespecifiedintheoperatinginstructions;(7)
installationoruseofcomponentsnotsuppliedwiththeapplianceoranyothercomponentsnotexpresslyauthorized
andapprovedbyHHT;(8)modificationoftheappliancenotexpresslyauthorizedandapprovedbyHHTinwriting;
and/or(9)interruptionsorfluctuationsofelectricalpowersupplytotheappliance.
• Non-HHTventingcomponents,hearthcomponentsorotheraccessoriesusedinconjunctionwiththeappliance.
• Anypartofapre-existingfireplacesysteminwhichaninsertoradecorativegasapplianceisinstalled.
• HHT’sobligationunderthiswarrantydoesnotextendtotheappliance’scapabilitytoheatthedesiredspace.Informa-
tionisprovidedtoassisttheconsumerandthedealerinselectingtheproperappliancefortheapplication.Consider-
ationmustbegiventoappliancelocationandconfiguration,environmentalconditions,insulationandairtightnessof
thestructure.
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6
2 Product Specic and General Information
Warning! Risk of Fire!
For use with solid wood fuel only.
Otherfuelsmayoverreandgenerate
poisonousgases(i.e.carbonmonoxide).
B. Vented Gas Log Sets, Gas Inserts, Gas
Log Lighters, Wood-burning Inserts
• Optional.
• Vented gaslogs sets, gas inserts, gas log lighters or
wood-burninginsertscanbeinstalledinthisreplace.
Followtheinstructionsprovidedwiththeaccessoryto
operation.
WARNING! Risk of Fire or Asphyxiation!
 • DO NOTinstallunventedgaslogs.
 • Dampermustbelockedopen.
 • Gasamemaygeneratefumes.
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14
ThisreplacemaybeinstalledinsleepingroomsEX-
CEPTinmanufacturedhomes.Ifinstalledwithagaslog
set,provisionsfortheNationalFuelGasCodemustbe
met.
Thisreplacehasbeentestedandlistedforusewiththe
optionalcomponentsspeciedinthismanual.Theseop-
tionalcomponentsmaybepurchasedseparatelyandin-
stalledatalaterdate.Installationofanoutsideairkitwill
requiresignicantreconstructionandisbestifinstalledat
thetimeofreplaceinstallation.
Heat&GloisaregisteredtrademarkofHearth&Home
Technologies.
A. Appliance Certication
Thisreplacesystemhasbeentestedandlistedinaccor-
dancewithUL127andULC-S610standardsbyUnder-
writersLaboratoriesInc.forinstallationandoperationin
theUnitedStatesandCanada.

7
A. Fireplace Safety
Mostproblemsarecausedbyimproperinstallationandop-
erationofthereplace.Toprovidereasonableresafety,
thefollowingshouldbegivenseriousconsideration:
• Thereshouldbesupervisedwheneverthereplaceis
inuse.
• An annual inspection should be performed on the
replacesystem.
• Installatleastonesmokedetectoroneachoorofyour
hometoensureyoursafety.
• InstallaconvenientlylocatedClassAreextinguisher
nearthereplace.
• Deviseapracticedevacuationplan,consistingofatleast
twoescaperoutes.
• Deviseaplantodealwithachimneyre:
- Evacuate.
- Notifytheredepartment.
3 Important Safety and Operating Information
WARNING! Risk of Fire! Hearth & Home Technologies
disclaims any responsibility for, and the warranty and
agencylistingwillbevoidedbythefollowingactions.
DO NOT:
• operatedamagedreplace
• modifyreplace
• overre
• installanyunventedgaslogset
• installanycomponentnotapprovedbyHearth&Home
Technologies
• installpartsorcomponentsnotListedorapproved
• operate the fireplace without fully assembling all
components
Improper installation, adjustment, alteration, service or
maintenancecancauseinjuryorpropertydamage.
1. Clear Space
Combustiblematerialsmustnotbestoredonthehearth
extension.Roomfurnishingssuchasdrapes,curtains,
chairs or other combustibles must be at least 4ft
(1219mm)fromthefrontofthereplace.
Combustible materials are materials made of or sur-
facedwithanyofthefollowingmaterials:
- Wood - Compressedpaper
- Plantbers - Plastic
- Plywood/OSB - Drywall
- Anymaterialthatcanigniteandburn,ameproofed
ornot,plasteredorun-plastered.
WARNING! Risk of Fire! Keep combustible materials,
gasolineandotherammablevaporsandliquidsclearof
thereplace.
DO NOT:
• storeammablematerialsclosetothereplace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uidorsimilarliquidstostartor“freshenup”areinthis
replace.
48 in. (1219 mm)
Clear Space
Front of Fireplace
12 in. (305 mm)
Clear Space
Sides of Fireplace
(from the FP opening)
48 1/8 in. (1222 mm)
Clear Space
Bottom of Fireplace to
Lower Edge of Mantel
or Trim
Figure 3.1 Clear Space
Non-combustiblematerialsarematerialswhichwillnot
igniteandburn,composedofanycombinationofthe
following:
- Steel - Iron
- Brick - Tile
- Concrete - Slate
- Glass - Plasters
Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

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8. Chimney Fire
Intheeventofachimneyre
• Havethechimneyandadjacentstructureinspectedby
qualiedprofessionals.Hearth&HomeTechnologies
recommendsthatNFIorCSIAcertiedprofessionals,
or technicians under the direction of certified
professionals,conductaminimumofanNFPA 211
Level 2 inspectionofthechimney.
• Replacecomponentsofthechimneyandreplace
asspeciedbytheprofessionals.
• Ensure all joints are properly engaged and the
chimneyisproperlysecured.
WARNING! Risk of Fire! A chimney re can perma-
nently damage your chimney system. Failure to re-
placedamagedcomponentsandmakeproperrepairs
cancauseastructurere.
7. Over-Firing Your Fireplace
WARNING! Risk of Fire! Donotover-re.
Over-firing may ignite creosote or will damage the
replaceandchimney.
Symptomsofover-ringmayincludeoneormoreofthe
following:
• chimneyconnectororreplaceglowing
• roaring,rumblingnoises
• loudcrackingorbangingsounds
• metalwarping
• chimneyre
Topreventover-ringyourreplace.DONOT:
• useammableliquids
• overloadwithwood
• burntrashorlargeamountsofscraplumber
2. Grate
Thisreplaceisdesignedtobeusedwiththesupplied
grateoroneapprovedbyHHT.
WARNING! Risk of Fire! Use only the factory-sup-
pliedintegralgrate.
• Keepslogsinplace.
• Allowsproperaircirculationaroundthere.
3. Refractory
Therefractoryissuppliedtocontainheatandprovide
anattractiveinterior.
 Itwillbreakdownovertimeandwillneedoccasional
replacement. Small hairline cracks and discoloration
arenormalanddonotaffectitssafety.
WARNING! Risk of Fire! DO NOT burnreplacewith-
out refractory. Use only refractory supplied by Hearth &
HomeTechnologies.
4. Firescreen
The rescreen is provided to control sparks. Keep it
closedwhenthereplaceininuse.
WARNING! Risk of Fire or Burns!
• Screenwillnotpreventburningmaterialsfromfalling
out.
• Screenpullsorhandlesmaybehot.
5. Flue Damper
Theuedampermustbe inthefullyopenedposition
duringoperationofthereplace.
WARNING! Risk of Fire and Asphyxiation! Open
damperpriortooperatingreplace.Acloseddamper
overresthereplaceandspillssmokeandames
into the room.
6. Glass Doors
Glassdoorsareoptional.
WARNING! Risk of Fire! InstallONLYdoorsapproved
byHearth&HomeTechnologies.
WARNING! Risk of Fire and Smoke! Fireplace
equipped with doors should be oeprated only with
doors fully open or doors fully closed. If doors are left
partlyopen, gas and ame maybe drawnout of the
freplaceopening.
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

9
close
Damper
Handle
Handle up - open
Handle down -
closed
Outside Air
open
B. General Operating Parts
WARNING! DO NOT operatereplacebeforereadingandunderstandingoperatinginstructions.Failuretooperatere-
placeaccordingtooperatinginstructionscouldcausereorinjury.
WARNING
Hot glass will cause burns.
• DO NOTtouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomasreplace.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other fl ammable materials.
• Keepclothing,furniture,draperiesandotherammablematerialsaway.
HOT SURFACES!
GlassandothersurfacesarehotduringoperationANDcooldown.
Figure 3.2 General Operating Parts
CAUTION! Ifyouexpectthatchildrenmaycomeintocontactwiththisreplace,werecommendabarriersuchasadecorative
screen.Seeyourdealerforsuggestions.
Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

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3. Glass Doors
• Glassdoorsareoptional.
• RefertoFigure3.3forhowtoproperlyusethem.
1. Flue Damper
Theuedampermustbeinthefullyopenedposition
(handleuptowardthetopoftherepalce)duringop-
erationofthereplace.
Beforelightingthereplace,verifyfullyopenposition
bylookingupfromtheinsideofthereplace.
FULLY OPEN
CORRECT
PARTLY CLOSED
INCORRECT
PARTLY OPEN
INCORRECT
FULLY CLOSED
CORRECT
Figure 3.3 Operating Positions of Bi-fold Doors
RefertoFigure3.2forlocationandoperationofcontrol.
The outside air kit supplies some combustion air for
yourreplace.Itmayhelpreducetheeffectsofnega-
tiveairpressure.
Closetheinlettopreventcolddraftswhenthereplace
isnotbeingused
2. Outside Air
CAUTION! Outside air control handle may be warm.
Adjustbeforelightingre.
Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

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WARNING! Risk of Fire!
• DO NOTburnwetorgreenwood.
• Wet, unseasoned wood can cause accumulation of
creosote.
Softwoods Hardwoods
• DouglasFir • Oak
• Pine • Maple
• Spruce • Apple
• Cedar • Birch
• Poplar
• Aspen
• Alder
C. Fuel
1. Hardwood vs. Softwood
Yourreplace’sperformancedependsonthequalityof
therewoodyouuse.Onespeciesofwoodvariesvery
little to the other in terms of energy content.All sea-
soned wood contains about 8,000 BTU’s per pound.
Hardwoods have a greater density than softwoods; a
pieceofhardwoodwillcontainabout60%moreBTU’s
than an equal size piece of softwood.A cord of sea-
sonedoak(hardwood)wouldcontainabout60%more
potential energy than a cord of seasoned pine (soft-
wood).
Most softwoods are coniferous. These are trees with
needle-like leaves that stay green all year and carry
their seeds exposed in a cone. Examples of conifer-
oustreesareDouglasr,pine,spruceandcedar.Soft-
woods, being more porous, require less time to dry,
burn faster and are easier to ignite than hardwoods.
Hardwoods are deciduous trees, broadleaf trees that
lose their leaves in the fall. Their seeds are usually
foundwithin a protectivepod or enclosure.Some ex-
amplesofdeciduoustreesareoak,maple,apple,and
birch.However,itshouldbenotedthattherearesome
deciduoustreesthataredenitelynotconsideredhard-
woods such as poplar, aspen and alder. Hardwoods
requiremoretimetoseason,burnslowerandareusu-
allyhardertoignitethansoftwoods.Obviously,youwill
usethe type ofwood that ismost readily availablein
yourarea.However,ifatallpossiblethebestarrange-
mentistohaveamixofsoftwoodandhardwood.This
wayyoucanusethesoftwoodforstartingthere,giv-
ingoffquickheattobringthereplaceuptooperating
temperature.Addthehardwoodforslow,evenheatand
longerburntime.
2. Moisture content
The majority of the problems replace owners expe-
rienceare caused by trying to burn wet, unseasoned
wood.Freshlycutwoodcanbeasmuchwaterasitis
wood,havingamoisturecontentofaround50%.Imag-
ineawoodenbucketthatweighsabout8pounds.Fillit
withagallonofwater,putitinthereboxandtrytoburn
it.Thissoundsridiculousbutthatisexactly what you
are doing if you burn unseasoned wood. Dead wood
lyingontheforestoorshouldbeconsideredwet,and
requiresfullseasoningtime.Standingdeadwoodcan
beconsideredtobeabouttwo-thirdsseasoned,ifcutat
thedrytimeoftheyear.
Burningwet,unseasonedwoodwillproducelessheat
outputbecause it requiresenergyin theformof heat
toevaporatethewatertrappedinside.Thisiswasted
energythatshouldbeusedforheatingyourhome.This
moisture evaporates in the form of steam which has
a cooling effect in your rebox and chimney system.
Whencombinedwithtarandotherorganicvaporsfrom
burningwooditwillformcreosotewhichcondensesin
therelativelycoolreboxandchimney.
Even dry wood contains at least 15% moisture by
weight,andshouldbeburnedhotenoughtokeepthe
chimneyhotforaslongasittakestodrythewoodout
-aboutonehour.Totellifwoodisdryenoughtoburn,
checktheendsofthelogs.Iftherearecracksradiating
inalldirectionsfromthecenter,itisdry.Ifyourwood
sizzlesinthere,eventhoughthesurfaceisdry,itmay
notbefullycured.
WARNING! For use with solid wood fuel only.
Otherfuelsmayoverreandgeneratepoisonousgases(i.e.
carbonmonoxide).
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

12
7. Processed Solid Fuel Firelogs
Manufacturedrelogsmaybeusedwiththisreplace.
Hearth&HomeTechnologiesrecommendstheuseof
ULClassiedprocessedfuelrelogs.Followthemanu-
facturer’slightingandsafetyinstructions.
Usingrelogsmayrequiremorefrequentchimneyin-
spectionsandcleaning.
Donotpokeorstirthelogswhiletheyareburning.Use
only relogs that have been evaluated for the appli-
cation in manufactured replaces and refer to relog
warningsandcautionmarkingsonpackagingpriorto
use.
5. Burning Process
Firerequiresfuel,airandheat.Ifheatisrobbedfrom
thereplace duringthe dryingstage, thenew loadof
woodhasreducedthechancesforagoodcleanburn.
Awaysburndry,seasonedrewood.
6. Creosote Formation
Whenwoodisburnedslowly,itproducestarandother
organicvaporswhichcombinewithexpelledmoisture
to form creosote. The creosote vapors condense in
the relatively cool chimney ue of a newly-started or
a slow-burning re.As a result, creosote residue ac-
cumulatesontheuelining.
When ignited, creosote creates an extremely hot re
which may damage the chimney or even destroy the
house.
Thechimneyshallbe inspected atleastannually be-
forelighting,oronceeverytwomonthsduringheating
season.
Whencreosotehasaccumulateditshallberemovedto
reducetheriskofachimneyre.
3. Seasoning
Seasonedrewoodisnothingmorethanwoodthatis
cuttosize,splitandairdriedtoamoisturecontentof
around20%.Thetimeittakestoseasonwoodvaries
fromaroundninemonthsforsoftwoodstoaslongas
eighteenmonthsforhardwoods.Thekeytoseasoning
woodistobesureithasbeensplit,exposingthewet
interiorandincreasingthesurfaceareaofeachpiece.
A tree that was cut down a year ago and not split is
likelytohavealmostashighamoisturecontentnowas
itdidwhenitwascut.
Toseasonwood:
• Cutlogstosize
• Splitto6in.(152mm)orless
• Airdrytoamoisturecontentofaround20%
 - Softwood-aboutninemonths
 - Hardwood-abouteighteenmonths
NOTICE: Seasoningtimemayvarydependingondrying
conditions.
4. Storing Wood
Splittingwoodbefore it isstoredreduces drying time.
Thefollowingguidelinewill ensure properly seasoned
wood:
• Stackthewoodtoallowairtocirculatefreelyaround
andthroughthewoodpile.
• Elevate the woodpile off the ground to allow air
circulationunderneath.
• Thesmallerthepieces,thefasterthedryingprocess.
Anypieceover6in.(152mm)indiametershouldbe
split.
• Woodshouldbestackedsothatbothendsofeach
pieceareexposedtoair,sincemoredryingoccurs
throughthecutendsthanthesides.Thisistrueeven
withwoodthathasbeensplit.
• Storewoodundercover,suchasinashed,orcovered
withatarp,plastic,tarpaper,sheetsofscrapplywood,
etc.,asuncoveredwoodcanabsorbwaterfromrain
or snow, delaying the seasoning process.Avoid
covering the sides and ends completely. Doing so
maytrapmoisturefromthegroundandimpedeair
circulation.
D. First Fire
Beforelightingyourrstreinthereplace,makecertain
that:
• refractoryisinplace
• alllabelshavebeenremoved
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

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WARNING! Risk of Fire! Keep combustible materials,
gasolineandotherammablevaporsandliquidsclearof
thereplace.
DO NOT:
• storeammablematerialsclosetothereplace
• use gasoline, lantern fuel, kerosene, charcoal lighter
uidorsimilarliquidstostartor“freshenup”areinthis
replace.
E. Lighting Instructions
NOTICE: You must establish a good draft to prevent
smokespillageintotheroom.
Therstthreeorfourresshouldbeofmoderatesizeto
allowtheoilsandbinderstobeburnedfromthereplace
andtherefractoryandpainttocure.Youmaynoticeanin-
dustrialodortherstfewres.Thisisconsiderednormal.
Usewell-seasonedwood.
• Opentheuedampertoafullyopenposition.
• Place crumpled or twisted paper under the replace
grate.
• Looselyarrangekindlingorsmallpiecesofwoodtoform
a‘tent’onthereplacegrate.
• Pre-warm the ue to establish a draft to help reduce
smokespillageduringstart-up.Holdarolleduppiece
ofburningnewspaperundertheuedamperforafew
moments.
• Lightthecrumpledpapertoignitethekindling.
• Addsmallpiecesofwooduntilahotbedofembershas
beenestablished.
• Add a minimum of three average size pieces of split
rewood, placed to allow combustion air and ames
betweenthem.
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

14
4 Maintenance and Service
WARNING! Hot Surfaces!
GlassandothersurfacesarehotduringoperationANDcool
down. DO NOTcleanreplaceuntilitiscooled.
Installationandrepairshouldbedonebyaqualied
servicetechnicianonly.Thereplaceshouldbeinspected
beforeuseandatleastannuallybyaprofessionalservice
person.
Thefollowingtasksmaybeperformedannuallybythe
homeowner.Ifyouareuncomfortableperforminganyof
thelistedtasks,please contact your dealer for a ser-
vice appointment.
A. Chimney Inspection
Frequency: Asnecessary;atleastannuallybefore
lightingreplace,oronceeverytwomonthsduring
heatingseason.
By: Homeowner/ChimneySweep
• Confirm that termination cap remains clear and
unobstructed.
• Inspectforblockagessuchasbirdnests,leaves,etc.
• Inspectforcorrosionorseparation.
• Inspectforcreosoteandremoveasneeded,atleast
everytwomonthsduringtheheatingseason.
• Inspectthesystematthereplaceconnectionand
atthechimneytop.
Inthe event of a chimneyre, Hearth & HomeTech-
nologiesrecommendsreplacementofthechimneyand
inspectionoftheadjacentstructuretotheprovisionsof
NFPALevelIIIinspectioncriteria.
WARNING! Risk of Asphyxiation and Fire! Annual
inspectionbyqualiedtechnicianrecommended.
 Check:
 • conditionofdoors,surroundsandfronts
 • conditionofglassandglassassembly
 • obstructionsofcombustionandventilationair
 • obstructionsofterminationcap
 Clean:
 • glass
 • airpassageways,grilles
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

15
Figure 4.1 Chimney & Termination Cap Cleaning
WARNING! Risk of Fire! Ignitedcreosoteisextremely
HOT. Prevent creosote buildup.
B. Creosote (Chimney) Cleaning
Frequency: Asneeded;atleastannuallybeforelight-
ing,oronceeverytwomonthsduringheatingseason.
Whencreosotehasaccumulateditshallberemoved
toreducetheriskofachimneyre.
By: ChimneySweep
Tools Needed:Brush,Phillipsscrewdriver
• When wood is burned slowly, it produces tar and
otherorganicvapors,whichcombinewithexpelled
moisture to form creosote. The creosote vapors
condense in the relatively cool chimney ue of a
slow-burnign fire.As a result, creosote residue
accumulates on the ue lining. When ignited, this
creosotemakesanextremelyhotre.
• Removeallashfromthereboxandextinguishall
hot embers before disposal.Allow the replace to
coolcompletely.
• Removethetopoftheterminationcapasshownin
Figure4.1tocleanthecapandchimney.
• Thecreosoteorsootshouldberemovedfromthe
chimneywitha brush specicallydesignedfor the
sizeofchimneyinuse.
• Reinstallterminationcap.
• Cleanoutfallendebrisfromtherebox.
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14
Chimney
Remove 4 screws
and lift top pan off.
Cap
Slip
Section
ST1175
ST475
Square Termination Cap
Cap
Remove screws,
lift top cover.
Top Cover
TR11/TR11T
TR444/TR442
Round Termination Cap
TCT1175
Terra Cotta
Termination Cap
Available US only
Remove 2 screws from
the front and back and
lift the top off.
1. REMOVE (8) SCREWS
2. LIFT TOP
TOP TOP
SCREW
SCREW
DT SERIES

16
C. Grate
Frequency: Aftereachashremoval
By: Homeowner
Inspectgratefor:
• Warpingorsagging1-1/2in.(38mm)ormore
• Brokenwelds
• Burn-throughofgratebars
 Forsafeoperation,replaceonlywiththeapprovedgrate
fromHearth&HomesTechnologies
E. Ash Removal
Frequency: Asnecessary
By: Homeowner
Tools Needed:Coveredmetalcontainer,metal
shovel,replacebroom
WARNING! Risk of Fire! DO NOT remove ashes until
thereisoutandthereplaceiscold.
• Ashesshouldbeplacedinmetalcontainerwithtight
ttinglid.
• The closed container of ashes should be placed
on a noncombustible oor or on the ground, well
awayfromallcombustiblematerials,pendingnal
disposal.
• If the ashes are disposed of by burial in soil or
otherwiselocallydispersed,theyshouldberetained
in the closed container until all cinders have
thoroughlycooled.
D. Glass Cleaning
Frequency: Asnecessary
By: Homeowner
Tools Needed:Vinegarorglasscleaner,softtowel
• Cleanglasswithanon-abrasiveglasscleaner.Usea
dampclothdippedinwoodashesoracommercially
availableovencleaner.Removeanyovencleaner
residuewithaglasscleanerorsoapandwater.
F. Refractory
Frequency: Aftereachashremoval
By: Homeowner
• Inspectconditionofrefractory.Replaceifcrumblyor
otherwisedeteriorated,metalisexposedbehindthe
refractory,orifcracksexceed1/4in.(6mm).
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

17
5 Troubleshooting
Start Fire Problems Possible Cause Solution
Can’tgetrestarted
Excessivesmokeorspillage
Burnstooslowly
Smolders,sizzles
Notenoughkindling/paperorno
kindling/paper
Usedrykindling,morepaper.Arrangekindling&woodfor
airmovement.
Damperclosed/notfullyopen Opendamper.
Notenoughairforretoignite Checkforrestrictedcap/shroud.
Openairkit(ifinstalled).
Checkforueblockage.
Pre-warmuebeforestartingre(refertostartingre
section).
Checkforadequateventheight(refertochimney
assemblysection).
Openwindowbelowthereplacetowardsthewind.
Woodconditionistoowet,toolarge Usedry,seasonedwood(refertowoodfuelsection).
Bedofcoalsnotestablishedbefore
addingwood
Startwithpaper&kindlingtoestablishbedofcoals(refer
tostartingresection).
Flueblockagesuchasbirds’nests
orleavesinterminationcap
Havechimneyinspectedforcreosoteandcleanedbya
certiedchimneysweep.
Downdraftornegativepressure
Competitionwithexhaustdevices
Donotuseexhaustfansduringstart-up(refertonegative
pressuresection).
Openwindowbelowthereplacetowardsthewind.
Fireburnstoofast Extremelydryorsoftwood Mixinhardwood.
Mixinlessseasonedwoodafterreisestablished(refer
towoodfuelsection).
Noglassdoors Addglassdoorstoslowdownairow.
Overdrafting Checkforcorrectventheight;toomuchverticalheight
createsoverdrafting.
Checklocationofventtermination(refertochimney
assemblysection).
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

18
A. FAQs
Ifsmokespillageoccursfromareplaceopeningwhen
thedoorisopen,thereiseitheraleakageintheue,a
blockageintheue,orsomeconditionisaffectingdraft
Understandinganddifferentiatingtheconditionswhich
cancauseeachofthesekindsofspillageproblemsis
essentialtotheirsolution.
• FlueLeakage
 Check for improperly connected flue joints or a
damaged ue joint in the chimney system. Such
leakagewouldreducedraft(airwouldbedrawnin
throughtheleaksratherthanthroughthereplace).
The result might be difficult start-up and smoky
resthatmightspillifotheradversedraftconditions
accompanythisproblem.
• FlueBlockage
 Thedampershouldbeopen.
 Check for objects that may have fallen down the
chimney.
Besureyouhaveairavailableforcombustionandthat
yourrewoodisdryandwellseasoned.Buildyourres
properlyandaccordingtotheinstructionsgiveninop-
eratinginstructions,“StartingaFire”.Besureyourue
systemisinstalledcorrectlyandthatitistheproperdi-
ameterandheight.Checkforthefollowing:
• Allchimneysectionsareproperlyinstalled.
• Thechimneyiscleanandfreeofcreosoteorsoot
buildup.
• Makesureoverhangingtreesandbranchesarecut
backwithintenfeetofthetopofthechimneyandthe
chimneyisfreeofdebrisfromanimals.
• Ensure the chimney cap is clean and free of any
buildupofsootorcreosoteifcapisequippedwitha
sparkarrestorscreen.
• Thewoodbeingusedindryandwellseasoned.
Ifyoustillsuspectyouhavealowdraftproblemitmay
be necessary to increase the volume of air in your
uesystem.Sincethediameterofyouruesystemis
matchedwiththesizeoftheuecollarandshouldnot
bechanged,thentheheightofthesystemmustbein-
creased.Addchimneysectionsoneatatimeuntilthe
draftimproves.
Insomecases,regardlessofwhatyoudo,itcanstillbe
difculttoestablishtheproperuedraft.Thisisespe-
ciallyevidentwhenusinganexteriorfactory-builtchim-
neyorexteriormasonrychimney.Tryholdingaburning
rolledupnewspaperasclosetotheueoutletaspos-
sibleforafewminutes,thenlightthepaperunderthe
kindling.Theheatgeneratedfromtheburningrolledup
newspapershouldhelpgetthedraftestablished.
Stillotherfactorscanaffecthowwellyouruesystem
performs.Neighboringstructures,highwinds,talltrees,
evenhillsidescanaffectaircurrentsaroundthechim-
ney.Welldesignedchimneycapsareavailablethatcan
help. Your replace dealer is the local expert in your
area. He can usually make suggestions or discover
problems that can be easily corrected allowing your
replacetooperatecorrectlyasithasbeendesigned,
providingsafeandeconomicalheatforyourhome.
Flue draft is measured as negative pressure in the
chimney.Theamountofnegativepressuredetermines
howstrongthedraftis.Thedraftisimportantbecause
itdrawsthecombustionairintothereplaceandpulls
thesmokeoutofthechimney.
Therearethreebasiccriteriaessentialinestablishing
andmaintaininguedraft:
• availabilityofcombustionair
• heatgeneratedfromthere
• diameterandheightoftheuesystem
Thesethreefactorsworktogetherasasystemtocreate
theuedraft.Increasingordecreasinganyoneofthem
willaffecttheothertwoandthuschangetheamountof
draftintheentiresystem.
Ifthereishardtostartandsmokespillsoutofthere-
place,oryounditdifculttoestablishandmaintaina
moderatelyhighburnrate,thentheuedraftistoolow
andcorrectivemeasuresmustbetaken.
Hearth&HomeTechnologiesassumesnoresponsibil-
ityfortheimproperperformanceofthereplacesys-
temcausedbyinadequatedraftduetoenvironmental
conditions, down drafts, tight sealing construction of
thestructure,ormechanicalexhaustingdeviceswhich
willcreateanegativeairpressurewithinthestructure
wherethereplaceislocated.
Contact your dealer for additional informa-
tion regarding operation and troubleshoot-
ing. Visit www.heatilator.com to nd a
dealer.
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

19
Another appliance in
home also exhausting
air (furnace, fan,
dryer, etc.)?
Air register from
furnace near
fireplace?
Doors opening
and closing?
Window closed
for start-up?
Outside air
closed?
Overhead fan
operating?
Overhanging
tree?
Bird's nest
or leaves in
termination
cap?
Structural
changes in
chimney area?
Creosote buildup
in flue?
S
t
r
o
n
g
w
i
n
d
s
a
r
o
u
n
d
c
h
i
m
n
e
y
t
e
r
m
i
n
a
t
i
o
n
?
Unsealed
can lights?
Combustion
air control
Figure 5.1 Factory-built Fireplaces: Troubleshooting
Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

20
6 Reference Materials
A. Service Parts
Service Parts EXCLAIM-36H, EXCLAIM-36T
Beginning Manufacturing Date: Feb 2004
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or
distributor.Hearth and Home Technologies does not sell directly to consumers.Provide
modelnumberandserialnumberwhenrequestingservicepartsfromyourdealerordistributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 StarterSectionAssembly 22072B Y 2 DamperBladeAssembly 29964 3 DamperControl 20549
DamperWeight 19785A
4 RearTopStandoff Qty2req. 19228 5 FrontTopStandoff Qty2req. 11864i 6 UpperFront 4013-206 7 TopFrontFace OverlayOnly 31313 8 Grate GR37 9 SmokeShield 32949 Y
10 FirescreenAssembly Qty2req 33699 Y
FirescreenHandle 1ea. 10002
FirescreenRod Qty2req 12052 Y GrateRetainer Qty2req 4017-060 NailingFlange Qty4req 31190 OutsideAirKit AK22
FastenerPack 13580 OutsideAirShield 33271 Y 4in.OutsideAirInletRing 25692
ScreenCover(toponly) Qty2req 31319 SideTrim Qty2req 31326 StripProtector Qty2req 18320 PowderCoatTouch-UpPaint 71479
Additionalservicepartsonfollowingpage 4/14
36” Woodburning Fireplace
1
3
9
10
2
4
5
6
7
8
Service Parts EXCLAIM-36H, EXCLAIM-36T
Beginning Manufacturing Date: Feb 2004
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or
distributor.Hearth and Home Technologies does not sell directly to consumers.Provide
modelnumberandserialnumberwhenrequestingservicepartsfromyourdealerordistributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Herringbone Refractory (EXCLAIM-36H)
HerringboneBrickRefractory-Back 4013-054 HerringboneBrickRefractory-Hearth 4013-050 HerringboneBrickRefractory-LeftSide 4013-056 HerringboneBrickRefractory-RightSide 4013-055
Traditional Refractory (EXCLAIM-36T)
TraditionalBrickRefractory-Back 4013-051 TraditionalBrickRefractory-Hearth 4013-050 TraditionalBrickRefractory-Side Qty2req 4013-052
RefractoryRetainer Qty3req 11847 Owner’sManual 4013-267 InstallationManual 4013-266
Traditional Herringbone
Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14
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