Heat & Glo TRUE-36C User manual

1
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
Pour demander un exemplaire en français de ce Manuel
du propriétaire, visitez www.heatnglo.com/translations.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
Owner’s Manual
Care and Operation
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
WARNING
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of burns
from the hot viewing glass is provided with this
appliance and shall be installed.
Models:
TRUE-36C TRUE-50C
TRUE-36H TRUE-50H
TRUE-36S TRUE-50S
TRUE-42C
TRUE-42H
TRUE-42S
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/142
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Model Number
NotNot forfor useuse withwith solidsolid fuel.fuel.
((NeNe doitdoit paspas entreentre utiliseutilise avecavec unun combustiblecombustible solide).solide).
ThisThis applianceappliance mustmust bebe installedinstalled inin accordanceaccordance withwith locallocal codes,codes, ifif any;any; ifif not,not, followfollow ANSIANSI Z223.1Z223.1
inin thethe USAUSA oror CAN/CGACAN/CGA B149B149 installationinstallation codes.codes. (Installer(Installer l’appareill’appareil selonselon lesles codescodes ouou reglementsreglements
locauxlocaux ou,ou, enen l’absencel’absence dede telstels reglements,reglements, selonselon lesles codescodes d’installationd’installation CAN/CGA-B149.)CAN/CGA-B149.)
TypeType ofof GasGas (Sorte(Sorte DeDe Gaz)Gaz)::
NNAATURALTURAL GASGAS
MADEMADE ININ USAUSA
MinimumMinimum PermissiblePermissible GasGas SupplySupply forfor PurposesPurposes ofof InputInput Adjustment.Adjustment.
ApprovedApproved MinimumMinimum (De(De Gaz)Gaz) AcceptableAcceptable 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MinimumMinimum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
ANSIANSI Z21XX-XXXXZ21XX-XXXX ·· CSACSA 2.XX-MXX2.XX-MXX ·· UL307BUL307B
XXXXXXXXXXXXXXXX
ININ CANADACANADA
ALTITUDE:ALTITUDE: 0-00000-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX.MAX. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN.MIN. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICEORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX XXXXXXXXXXXXXXXX
TotalTotal ElectricalElectrical Requirements:Requirements: 000Vac,000Vac, 00Hz.,00Hz., lessless thanthan 0000 AmperesAmperes
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or finishing changes.
1
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________

3
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Product Specific Information
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Glass Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
C. BTU Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Important Safety and Operating Information
A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C. Fuel Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
D. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 9
E. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 10
F. Appliance Break-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
G. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
H. Operation During A Power Outage (IPI Plus) . . . . . . . . . . 11
I. Detailed Component Operating Instructions
- IntelliFire PlusTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4 Maintenance and Service
A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 13
B. Maintenance Tasks - Homeowner . . . . . . . . . . . . . . . . . . 13
C. Maintenance Tasks - Qualified Service Technician . . . . . 14
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 16
B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
6 Reference Materials
A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
= Contains updated information.


Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/144
B. Limited Lifetime Warranty
4021-645F 02-18-13 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (”HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
Parts Labor Gas Wood Pellet
EPA
Wood
Coal Electric Venting
XXXXXXX
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXX
Igniters, electronic components,
and glass
XXXXX Factory-installedblowers
X Molded refractory panels
X Firepots and burnpots
5 years 1 year X X Castings and baffles
7 years 3 years X X X
Manifold tubes,
HHT chimney and termination
10
years
1 year X Burners, logs and refractory
Limited
Lifetime
3yearsXXXXX Fireboxandheatexchanger
XXXXXXX
All replacement parts
beyond warranty period
Warranty Period
HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days

5
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
B. Limited Lifetime Warranty (continued)
4021-645F 02-18-13 Page 2 of 2
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/146
C. BTU Specifications
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
A. Appliance Certification
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
2
2 Product Specific Information
Installation and service of this appliance should be
performed by qualified personnel. Hearth & Home
Technologies suggests NFI certified or factory
trained professionals, or technicians supervised by
an NFI certified professional (www.nficertified.org).
B. Glass Specifications
This appliance is equipped with 5 mm ceramic glass with
an anti-reflective coating. Replace glass only with glass
with identical specifications. Please contact your dealer
for replacement glass.
MODELS: TRUE-36C, TRUE-36H, TRUE-36S,
TRUE-42C, TRUE-42H, TRUE-42S
TRUE-50C, TRUE-50H, TRUE-50S
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88-2009 • CSA 2.33-2009
Models
(U.S. or Canada)
Maximum
Input
BTU/h
Minimum
Input
BTU/h
Orifice
Size
(DMS)
TRUE-36 (NG)
US
(0-2000 FT) 45,500 28,000 #30
CANADA
(2000-4500 FT) 41,000 25,000 #31
TRUE-36 (LP)
US
(0-2000 FT) 43,500 27,500 #47
CANADA
(2000-4500 FT) 39,000 25,000 #48
TRUE-42 (NG)
US
(0-2000 FT) 55,500 30,500 #26
CANADA
(2000-4500 FT) 50,000 27,500 #27
TRUE-42 (LP)
US
(0-2000 FT) 51,500 29,000 #45
CANADA
(2000-4500 FT) 46,500 26,000 #46
TRUE-50 (NG)
US
(0-2000 FT) 65,000 36,000 #24
CANADA
(2000-4500 FT) 58,500 32,500 #25
TRUE-50 (LP)
US
(0-2000 FT) 63,500 32,500 #43
CANADA
(2000-4500 FT) 57,000 29,500 #44

7
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
WARNING! DO NOT operate fireplace before reading
and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a fireplace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
A. Appliance Safety
WARNING
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as fireplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Clothing, furniture, draperies, and other flammable
materials must not be placed on or near the
appliance.
• Consider not using the fireplace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Set the selector switch on the control module to the OFF
position and remove batteries.
3
3 Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure 3.1 Clear Space Requirement
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
Over Firing
The appliance is considered to be over firing if the flames
are contacting the top of the firebox. Call a qualified service
technician to service the appliance

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/148
Figure 3.2 General Operating Parts
B. General Operating Parts
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 4.B & 4.C.
LED
REPLACEMENT
SECTION 4.C.
MANTEL
CLEAR SPACE
SECTION 3.A.
RATING PLATE/GLASS CLIP TOOL LOCATION
SECTION 3.B.
OPERATION DURING
A POWER OUTAGE
SECTION 3.H.
DECORATIVE FRONTS
(NOT SHOWN)
SECTION 4.B.
Rating Plate/Glass Clip Tool Location
The rating plate for this model is located underneath the
firebox affixed to a tray that must be accessed using a
1/4 inch nut driver. See Figure 3.3. To access the rating
plate, remove the screw that secures the tray to the appli-
ance bottom and pull the tray out.
The glass clip removal/installation tool is also located in
this area. To access the glass clip tool, remove the screw
that secures it to the appliance bottom.
Figure 3.3 Rating Plate/Glass Clip Tool Location
RATING PLATE
RATING PLATE
GLASS CLIP TOOL
GLASS CLIP TOOL

9
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
D. Before Lighting Appliance
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.
C. Fuel Specifications
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specified
and approved parts.
MEASUREMENTS FROM
TOP EDGE OF THE OPENING
22 IN.
34 IN.
40 IN.
46 IN.
52 IN. MIN.
CEILING
28 IN.
FIREPLACE OPENING
165°F+
150°F
160°F
155°F
160°F
16 IN.
180°F+
10 IN.
230°F+
Figure 3.4 Wall Surface Temperatures

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1410
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
593-913G
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies fireplace, please refer to www.fireplaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
DO NOT operate the appliance with
fixed glass assembly removed, cracked
or broken. Replacement of the fixed
glass assembly should be done by a
licensed or qualified service person.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualified service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional informa-
tion, consult a qualified installer, ser-
vice agency or the gas supplier.
Final inspection by

11
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
F. Appliance Break-In
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 4.B.
• Clean fixed glass assembly. See Section 4.
• Replace the fixed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fire-
place.
NOTICE! Open windows for air circulation during fire-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
G. Heat Management
Heat Output
Heat output may be controlled on TRUE models by
adjusting the “FLAME” setting on the remote control.
NOTICE: Some functionality will be lost when using battery
backup including remote control, fan, lights, or any other
auxiliary functions that require household 110-120 VAC
power.
H. Operation During A Power Outage (IPI
Plus)
The IntelliFire PlusTM intermittent pilot ignition system
comes with a battery backup system that enables the
system to operate in a power outage. The system offers
seamless transition from household AC power to battery
backup.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
To Operate Fireplace Using Battery Power (DC):
1. Access the factory-installed battery pack located
in the lower left corner of the appliance adjacent to
the control module. See Figure 3.2 for location. The
decorative front or door may need to be removed.
2. Locate the battery tray and insert four AA cell batteries.
Battery polarity must be correct or module damage
will occur. See Figure 3.5. A complete wiring diagram
is included in the Electrical section of the appliance
Installation Manual.
There are three options for using your fireplace in the
event of a power failure. Turn the appliance on according
to the instructions below for the appropriate type of
control:
Option 1-Wireless Remote:
• Remote receiver is integrated into the ignition module
and requires no adjustment to the control module
settings.
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO flame or
THERMOSTAT options.
Option 2-Wall Switch:
• Toggle the switch as you would under normal
circumstances. No adjustment to the control module
settings is required.
Option 3-Ignition Module:
• Locate the ignition module at the lower left corner of
the appliance.
• Slide the ON/REMOTE/OFF selector switch to the ON
position. See Figure 3.5.
To Return to Operation Using Electrical (AC) Power
Standard Wall Switch or Factory-Installed ON/OFF
Switch:
• Remove batteries.
• Ensure that the control module ON/OFF/REMOTE
switch is in the “REMOTE” position.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1412
Figure 3.5 Control Module
Control Module Operation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 3.5.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300).
2. If using a wired wall switch with the module in REMOTE
mode, the flame output can be adjusted with the HI/
LO selector switch on the module. See Figure 3.5.
Note that the flame HI/LO selector switch will become
inactive once an optional remote control (RC300) is
programmed to the control module. Note that the control
module will always ignite the fireplace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the flame output will
automatically drop to the lowest setting after the flame
has been established for 10 sec. After this 10 second
period, the flame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the RC300
remote.
4. If you intend to use both an optional wired wall switch
and the RC300 remote control to operate your fireplace,
the wall switch will override any commands given by
the remote.
5. Module Reset
This module may lock-out under certain conditions.
When this occurs, the appliance will not ignite or
respond to commands. The module will go into
lock-out mode by emitting three audible beeps, then
continuously displaying a RED/GREEN error code at
its status indicator LED.
• Check battery tray. Remove batteries if installed.
Batteries should only be installed for use during power
outages. See Section G.
• Locate the module selector switch. (See Figure 3.5).
• Set the module selector switch to the OFF position.
• Wait five (5) minutes to allow possible accumulated gas
to clear.
• Set the module selector switch to ON or REMOTE
position.
• Start the appliance.
WARNING! Risk of Explosion! DO NOT press the mod-
ule reset switch more than one time within a five minute
time period. Gas may accumulate in firebox. Call a quali-
fied service technician.
Nine Hour Safety Shutdown Feature
The appliance has a safety feature that automatically
shuts down the fireplace after nine hours of continuous
operation without receiving a command from the wall
switch or optional remote.
I. Detailed Component Operating Instruc-
tions - IntelliFire PlusTM
NG/LP GAS-TYPE
SELECTOR SWITCH
SELECTOR
SWITCH
FLAME HI/LOW
SWITCH
STATUS
INDICATOR LED
MODULE
Optional Heat-Zone®Gas Kit
An optional Heat-Zone ® Kit is available for your appli-
ance. It must be installed by a qualified service techni-
cian during the appliance installation process.
Electric Embers
• Electric Embers are a standard feature on all True fire-
places.
• The intensity of the these lights may be controlled
through the remote control included with your fire-
place.
Appliance ON/OFF:
Your TRUE fireplace is supplied with a fully functional
remote control. This remote controls:
• ON/OFF Functions
• Flame height adjustments
• Thermostat
• Electric Ember Bed
• Cold Climate Feature
• Optional Heat-Zone ® Kit
Please refer to the instructions included with the remote
control for more detailed operating instructions.

13
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, et cetera. It is im-
perative that control compartments, burners and circulat-
ing air passageways of the appliance be kept clean. Any
safety screen, guard, or barrier removed for servicing the
appliance must be replaced prior to operating the appli-
ance.
CAUTION! Risk of Burns! The fireplace should be
turned off and cooled before servicing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
Installation and repair should be done by a qualified service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4
4 Maintenance and Service
Task Frequency To be completed
by
Glass Cleaning/
Exterior Seasonally
Homeowner
Doors/Fronts/
Surrounds Annually
Remote Control Seasonally
Venting Seasonally
Glass Cleaning/
Interior
Annually
Qualified Service
Technician
Gasket Seal and
Glass Inspection
Annually
Log Inspection Annually
Firebox Inspection Annually
Control Compartment
& Firebox Top
Annually
L.E.D Replacement As needed
Burner Ignition &
Operation
Annually
A. Maintenance: Frequency and Tasks
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
•Check that louvers are not blocked.
•Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Replace batteries as needed in remote transmitters.
• Place remote control out of reach of children.
Glass Cleaning
(Exterior of Installed Glass Only)
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, ceramic glass cleaner,
drop cloth and a stable work surface.
WARNING! Risk of Injury! Glass installation and re-
moval must be performed only by a qualified service tech-
nician.
•Homeowner may only clean outsides of glass.
• Call your dealer for a service appointment to have inside
of glass cleaned.
CAUTION! Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Clean glass with a non-abrasive commercially available
ceramic glass cleaner.
NOTICE! Use only glass cleaner compatible with ce-
ramic glass. Other types of glass cleaner may damage
the glass surface when exposed to high temperatures.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
When properly maintained, your fireplace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualified service technician.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1414
If not using your fireplace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Turn the ON/OFF/REMOTE switch on the control module
to OFF.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and flashing remains
intact.
C. Maintenance Tasks - Qualified Service
Technician
The following tasks must be performed by a qualified ser-
vice technician.
Glass Cleaning
(Exterior and Interior of Installed Glass)
Frequency: Seasonally
By: Qualified Service Technician
Tools Needed: Protective gloves, ceramic glass cleaner,
drop cloth and a stable work surface.
WARNING! Risk of Injury! Glass installation and re-
moval must be performed only by a qualified service tech-
nician.
CAUTION! Handle fixed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
NOTICE! Use only glass cleaner compatible with ce-
ramic glass. Other types of glass cleaner may damage
the glass surface when exposed to high temperatures.
•Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
•Remove door or decorative front from fireplace and set
aside on work surface.
• See appliance installation manual for instructions to
remove fixed glass assembly.
• Clean glass with a non-abrasive commercially available
ceramic glass cleaner.
- Light deposits: Use a soft cloth with soap and water.
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer).
• See appliance installation manual for instructions to
replace the fixed glass assembly.
• Reinstall door or decorative front.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confirm there is no damage to glass or glass frame.
Replace as necessary.

15
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
• Verify that fixed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation manual for log placement instruc-
tions.
• Verify correct log placement and no flame impingement
causing sooting. Correct as necessary.
Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fireplace if firebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
L.E.D Replacement
Frequency: As needed
By: Qualified Service Technician
Tools needed: Protective gloves, replacement LED as-
semblies, 1/4 inch nut driver.
The LEDs installed in this appliance do not require any
annual service. However, the LED assemblies can be
replaced. To replace:
• Remove Logs, Grate/Burner, Base refractory.
• Remove the ember glass assembly. The LED box can
be lifted out of the fireplace at this point.
• See replacement parts list for LED part numbers.
Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, flashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer
to appliance installation manual for proper ember
placement.
• Verify batteries have been removed from battery back-
up IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice
size is correct. See Service Parts List for proper orifice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot flame pattern and strength. See Figure 4.1
for proper pilot flame pattern. Clean or replace orifice
spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and
deterioration. Polish with fine steel wool or replace as
required.
• Verify that there is not a short in flame sense circuit
by checking continuity between pilot hood and flame
sensing rod. Replace pilot as necessary.
Figure 4.1 IPI Pilot Flame Patterns

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1416
5
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations. As the fireplace warms, this
condensation will disappear.
Blue flames This is a result of normal operation and the flames will begin to yellow as the fireplace is al-
lowed to burn for 20 to 40 minutes.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from finishing materials and adhesives used around the fireplace.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
Is it normal to see the pilot flame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance
is turned off. Some optional control systems available with IPI models may allow pilot flame
to remain lit. This is commonly referred to as a “Cold Climate” feature in the remote control
instructions.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.

17
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact
your dealer to arrange a service call by a qualified service technician.
B. Troubleshooting
IntelliFire Plus™ Ignition System
Symptom Possible Cause Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and flame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
2. Pilot won’t light,
there is no noise or
spark.
A. No power, transformer installed
incorrectly, or depleted batteries.
Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable read-
ings of a good transformer are between 6.4 and 6.6 volts DC. Bat-
tery power supply voltage must be at least 4 volts. If less than 4
volts, replace batteries.
B. A shorted or loose connection in
wiring configuration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fit. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring. Verify that 110-120 VAC power is “ON” to junction box.
D. Module not grounded. Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.
D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1418
Intellifire Ignition System - (continued)
Symptom Possible Cause Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot flame has been lit,
flame rectification has
not occurred.)
A. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
flame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
B. Poor flame rectification or contaminated
flame sensing rod.
With fixed glass assembly in place, verify that flame is en-
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi-
meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orifice is installed and gas inlet is set to pressure specifi-
cations. Polish flame sensing rod with fine steel wool to
remove any contaminants that may have accumulated on
flame sensing rod.
C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-
pliance. Verify that wire harness is firmly connected to the
module.
D. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.
5. Appliance lights and
runs for a few minutes
and then shuts down
and/or appliance cycles
on and off.
A. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
flame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
B. Poor flame rectification or contaminated
flame sensing rod.
With fixed glass assembly in place, verify that flame is en-
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi-
meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orifice is installed and gas inlet is set to pressure specifi-
cations. Polish flame sensing rod with fine steel wool to
remove any contaminants that may have accumulated on
flame sensing rod.
C. Logs are set up incorrectly. Remove and reinstall logs per the log placement
instructions.
D. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.

19
Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/14
6
6 Reference Materials
A. Accessories
Remote Controls, Wall Controls and Wall
Switches
After a qualified service technician has installed the re-
mote control, wall control or wall switch, follow the in-
structions supplied with the control installed to operate
your fireplace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
Optional Heat-Zone®Gas Kit
An optional Heat-Zone ® Kit is available for your appli-
ance. It must be installed by a qualified service techni-
cian during the appliance installation process. Follow the
instruction supplied with the kit for operation.
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap-
proved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.

Heat & Glo • Owner’s Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. B • 3/1420
Service Parts
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor. Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly LOGS-TRUE36 Y
1 Log 1 SRV2280-701
2 Log 2 SRV2280-702
3 Log 3 SRV2281-703
4 Log 4 SRV2280-704
5 Log 5 SRV2280-705
6 Log 6 SRV2281-706
7 Log 7 SRV2281-708
8 Heat Shield, Header Qty 2 req 2280-105
9 Heat Shield, Valve 2281-153
10 Junction box 4021-013 Y
11 J-Box Bracket 2281-154
12 Grate Assembly 2280-015
13 Valve Assembly Refer to Valve Page
14 Glass Assembly GLA-2280 Y
15 Finishing Spacer 2281-113
16 LED Tub Assembly 2280-017
17 Inner Glass Frame Assembly 2280-019
18 Burner Assembly 2280-007 Y
19 Orifice Bracket Flex 2012-008 Y
20 Access Plate 2281-117
Additional service parts on following page. 3/14
Log Set Assembly
36” Clean Face
Gas Fireplace - DV
TRUE-36S, TRUE-36H, TRUE-36C
8
9
10
11
12
13
14
15
16
17
18
19
20
6
7
4
5
2
3
1
Beginning Manufacturing Date: May 2012
Ending Manufacturing Date: Active
B. Service Parts