Heatrae Sadia SUPREME 220SS User manual

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SUPREME 220SS, 250SS, 310SS, 560SS
Fitting Instructions and User Guide

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Please read and understand these instructions prior to installing
your Supreme water heater. They are for use by competent
personnel i.e. trained, experienced and qualified. Instructions
only detail key operations. They do not supersede national,
mandatory or legal requirements which may apply to the product,
installation, environment or personnel associated with servicing
the Supreme. WARNING: electronics control by switching ‘N’
(neutral), in some instances neutral terminations will be at 230
volts with respect to earth.
Particular attention should be paid to the section headed
IMPORTANT INSTALLATION POINTS. Following installation and
commissioning, the operation of the heater should be explained
to the customer and these instructions left with them for future
reference.
TECHNICAL SPECIFICATIONS
Electrical rating 2.8 - 3.0 kW 230 - 240V
Nominal capacities Model 220SS 10.0 litres
Model 250SS 15.0 litres
Model 310SS 25.0 litres
Electrical rating 5.5 - 6.0 kW 230 - 240V
Nominal capacity Model 560SS 40.0 litres
Weight (full) Model 220SS 36 kg
Model 250SS 42 kg
Model 310SS 55 kg
Model 560SS 75 kg
Rated pressure 0MPa (0 bar)
Minimum supply pressure 0.05MPa (0.5 bar)
Maximum supply pressure 1.0MPa (10 bar)
Enclosure rated IP X2
A-weighted sound pressure level is below 70 dB
Nominal commissioning times (minutes) to temperature ready
Supreme 220SS 50
Supreme 250SS 60
Supreme 310SS 80
Supreme 560SS 60

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Fig.1
COMPONENT CHECKLIST
Before commencing installation check that all the following
components have been supplied with your Supreme heater.
• Wall mounting bracket (hinged, 2 parts)
• M10 x 20mm set screws (2 off)
• No.12 x 1 1/2” screws (3 off)
• No.8 x 1/2” screw (2 off)
• No.12 x 2” wall plug (3 off)
• Template - to aid in positioning the heater
• 15mm x 15mm straight push-fit connector
• 15mm x 15mm 90° elbow push fit connector
• Case bracket, slotted (2 off)
• Case anchor strap
• Stabilisers (2 off)
•Tap
Please note that fixings for the top wall bracket are not supplied.
Fixings are to be selected by the installer prior to mounting the heater
and must be suitable for the wall type.

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1.0 IMPORTANT INSTALLATION
POINTS
1.1 The Supreme stores and dispenses water at or close to boiling
point at all times it is switched on. Due caution must be taken
when choosing a location for the product to minimise misuse.
Locate the unit over a draining board NOT over the sink or basin.
1.2 Push fit connectors DO NOT grip chromed or stainless pipe.
1.3 The Supreme is a vented water heater. The vent pipe must never
be blocked or obstructed, it must be a minimum of 15mm outside
diameter pipe. Where the vent pipe length exceeds 3m the pipe
diameter should be increased. The vent pipe must be laid to a
continuous fall and discharge in a safe, visible position; it must
discharge via a tundish or finish a minimum of 20 mm above a
draining board. The vent pipe material must be capable of
conveying boiling water. The vent pipe must never be connected
directly to a soil pipe.
1.4 Wherever possible the Supreme should be supplied directly from
a rising main. If fed from a cold water feed cistern, the cistern
must comply with the Water Regulations Guide (clause R27.2).
It should be noted that water quality may be reduced when
supplied from a cistern and additional forms of water pretreatment
may be necessary.
1.5 In hard water areas, heated water will produce limescale which
will be deposited within the heater. If this is not regularly removed
it will impair the operation of the heater (see 8.0 Supreme
Maintenance Plan). Where rapid and excessive scale build up is
likely to occur the use of a proprietary scale reducing device may
be beneficial.
1.6 The installation must comply with the relevant sections of the
Water Regulations, Building Regulations and BS 7671 (IEE
Wiring Regulations) in force at the time.
1.7 The Supreme will adjust for ambient (room) temperatures of
between 1°C and 40°C.
1.8 When not in use care must be taken to prevent it freezing; if
thought to be frozen it must not be switched on. It must be left to
thaw and must then be thoroughly inspected to ensure it is totally
thawed and undamaged.
1.9 The unit is not suitable for installation in an area where a water jet
could be used.

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2.0 INSTALLATION - MOUNTING
2.1 The Supreme must be vertically wall mounted using the brackets
supplied. Special precautions may be required for the protection
of children and/or infirm persons. The appliance is not intended
for use by young children or infirm persons without supervision.
Young children should be supervised to ensure that they do not
play with the appliance.
2.2 Fig.2 details the outside dimensions of the Supreme unit. A
template is supplied to aid positioning the heater, select hole
locations according to model size. It is recommended that the
unit is positioned above a draining board. If this is not possible,
consideration should be given to any spillages that may occur
under the heater. A drip tray is available as an accessory
(Heatrae Sadia Code No. 95 970 123). The heater should be
positioned at a height to suit the items being filled (flasks, pans,
cups etc.). This is likely to position the base of the unit
approximately 250mm above the work surface.
2.3 Sufficient room should be left around the heater for access for
maintenance and servicing. The top should not be covered as
this will reduce the efficiency of the Supreme. A novel (hinged)
mounting arrangement is incorporated which can improve
access. Method detailed inside bottom access panel. Leave a
minimum of 250mm above the work surface or unit.
2.4 Ensure that the wall can support the full weight of the unit (see
TECHNICAL SPECIFICATIONS) and that there are no hidden
services (electricity, gas or water) below the surface of the wall.
2.5 Using the template mark the fixing positions and water, vent and
electricity supply entry points for your model of heater. If rear
entry services are to be used, the necessary holes for these
should be prepared prior to hanging the unit onto its bracket.
2.6 The top WALL bracket takes 10mm diameter fixings. Provide
fixings suitable for the application (use all 3 locations for
stability). The small, slotted, WALL bracket is secured in position
with the screws supplied (confirm suitability of 1 ½” x No. 12
screws and 2" plugs for use with the wall, if unsuitable due to
wall type provide alternative fixings).

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2.9 Remove the bottom cover by unscrewing the 3 fixing screws,
lowering the front edge and lifting away the stainless plate. Lift
and hang the Supreme onto the wall mounting bracket. Screw
the stabilisers out to just touch the wall and then secure the case
anchor strap to the wall (confirm suitability of 1 ½” x No. 12 screw
and 2" plug for use with the wall. If unsuitable due to wall type
provide alternative fixings).
2.7 The bracket bolted to the CASE BACK of the Supreme uses the
M10 x 20 set screws (2 off) supplied. The small, slotted, CASE
BACK bracket is secured in position with No. 8 x ½” screws
(supplied). Note orientation and slot in the case anchor strap
before fitting screws (Fig. 1).
2.8 Fit the 2 metal and black plastic stabilisers to the M6 threaded
inserts (on the back of the unit 130mm above the base) and
screw fully in.
3.0 INSTALLATION - TAPS
3.1 Remove the tap bezel by unscrewing the 2 screws. Check that
tap boss thread and bore are clean. Remove lock nut from tap
shaft, pass tap shaft through bezel and refit lock nut, take care to
locate lock nut as far up the shaft as possible. Lubricate ‘O’ ring
seal with clean water and gently screw tap shaft fully into boss.
The tap will bottom out on the thread and can then be rotated,
anti-clockwise, into a vertical position. Hold the tap and secure in
position by tightening the lock nut fully; use a spanner. Secure
the bezel with the 2 screws.
3.2 Side taps fit in the same way, after removal of the blanking plug.
They are available as an accessory Part No 95 970 402 and are
supplied with suitable bezels. If the front tap is being moved to
the side a plain bezel will be required. For safety, taps must
only be fitted when the unit is cold.

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Fig.2
MODEL
ABCDEFGHJ
INLET
&VENT
220SS 585 397 366 432 36 104 136 57 244
250SS 655 397 366 432 36 104 136 57 244
310SS 795 397 366 432 36 104 136 57 244
560SS 1000 397 366 432 36 104 136 57 244
DIMENSIONS (mm)
CABLE
ENTRY
VENT
INLET
B C
A
250
approx
F
G
ED
H
90
J

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4.0 INSTALLATION - WATER SUPPLY
4.1 Select appropriate push fit connector for chosen entry position:
Bottom entry water - 15mm x 15mm 90° elbow.
Rear entry water - 15mm x 15mm straight.
Note: stainless or chromed pipes do NOT provide secure
connections with push fit fittings (use copper pipe at all joints).
4.2 Push the connector fully home (28mm engagement) onto the
solenoid valve inlet spigot. To remove a push fit connector the
collar(collet) should be pushed towards the body of the fitting
whilst pulling the connector off the pipe.
4.3 Connect the inlet pipe to the push fit connector ensuring it is fully
pushed home (28mm engagement). After connection DO NOT
make soldered joints in the pipework close to the heater, as the
heat may damage the connector or the water heater itself.
4.4 To facilitate servicing a WRAS listed isolating valve must be fitted;
the use of braided hose between the isolating valve and heater
inlet is also suggested to improve serviceability.
4.6 Push fit connectors are supplied to allow either bottom or rear
entry of services. If a combination of entry points are required an
additional connector will be required as follows:
Bottom inlet, rear vent 15mm x 15mm elbow
(Heatrae Sadia part no. 95 607 510)
Rear inlet, bottom vent 15mm x 15mm straight
(Heatrae Sadia part no. 95 607 509)
5.0 INSTALLATION - VENT PIPE
5.1 Select appropriate push fit connector for chosen entry position:
Bottom entry vent - 15mm x 15mm straight
Rear entry vent - 15mm x 15mm 90° elbow
5.2 Push the connector fully home (28mm engagement) onto the vent
pipe connection.
5.3 Connect the vent pipe to the push fit connector ensuring it is
pushed fully home (28mm engagement). Refer to the vent pipe
requirements detailed in 1.0 IMPORTANT INSTALLATION
POINTS. If a bottom entry vent pipe is used the pipe must
terminate below the unit, in a safe visible position. After
connection DO NOT make soldered joints in the pipework close to
the heater, as the heat may damage the connector or the water
heater itself.

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6.0 INSTALLATION - ELECTRICAL
REQUIREMENTS
WARNING: This appliance must be earthed. It is suitable for a.c.
supply only. Disconnect the electrical supply before removing
the cover. Installation must be in accordance with the current
local Wiring Regulations.
6.1 Supremes must only be connected via Fixed Wiring (a plug and
socket must not be used).
6.2 A double pole isolating switch, with a contact separation of at least
3mm in both poles, should be incorporated in the electrical supply.
The supply should be fused 13 Amp (for 3kw units) or 30 Amp for
6kW units).
6.3 The nominal cross sectional area of the supply cable must be a
minimum of 1.5mm2 (3kW) or 4.0mm2(6kW).
6.4 The outer sheath of the cable must be secured using the cable
clamp provided, unless using conduit. To fit 20 mm conduit
remove the cable clamp (undo 2 screws securing the clamp to the
bracket and pull off clamp), fit flexible conduit tail to the metal
bracket and secure with a back nut.
6.5 Connect the cable to the terminal block as follows:
BROWN or RED wire to terminal marked L.
BLUE or BLACK wire to terminal marked N.
GREEN/YELLOW or GREEN wire to terminal marked
If using “Twin and Earth” cable the bare earth wire must be
sleeved.
6.6 If Supremes are to be unused for significant periods of time,
running costs can be reduced by switching the units off. It is
recommended that this is done automatically by incorporating a
suitable timeswitch in the supply to the unit. The use of Heatrae
Sadia accessory no. 95 970 124 is recommended for units
rated up to 3kW. The timeswitch can then be set to switch
the unit on for a suitable period to allow it to heat up before it is
next to be used. NOTE: A timeswitch must be capable of
switching the required resistive load.

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7.0 COMMISSIONING
7.1 The electronic control system of the Supreme has a self
commissioning and calibration function. Once the heater is
installed and all services have been connected the unit should
require no further adjustment before use.
7.2 Check that all electrical, water and vent pipe connections have
been made and are secure.
7.3 Replace the bottom cover and secure with the fixing screws. Turn
on water and electrical supply.
7.4 The READY indicator will flash to indicate the unit is in its “self-
commissioning” mode. The water in the unit will not be hot
enough to use at this stage.
7.5 The READY indicator will continue to flash until the unit has
reached boiling and has “self-calibrated”. At this point the READY
indicator will remain illuminated. If for any reason the calibration
procedure is interrupted it will restart after a short delay but may
result in the calibrated temperature being too low. If this occurs
switch the electrical supply OFF for several seconds and then
switch ON. The calibration sequence will reset. Wait for the
READY indicator to remain illuminated.
7.6 The unit is now ready to use, however, it is recommended that the
first few fills be drawn off and discarded to ensure the freshness
of the water.
7.7 The tap sealing washer pressure has been already set. If the tap
drips after commissioning adjust the spring tension so that the
handle is just loose. With the handle in the vertical (off position)
remove locking screw, spring washer and security tab; line up the
hole in the plastic tap cap with the hole beneath it (by gently
turning the handle). Insert a short, blunt, M4 screw. Increase
sealing pressure (and loosen handle fit) by turning the handle
clockwise. Remove the ‘short, blunt, M4 screw’; position the
handle with the smoothly curved side facing you (pull on with
spring return) and replace tab, washer and screw. Note:
excessive adjustment will dismantle the tap, if heated this
would result in the uncontrollable release of boiling water.
7.8 Check for leaks.

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8.0 MAINTENANCE
NOTE: Maintenance must be carried out by competent persons.
Competent - i.e. trained, experienced, qualified.
Disconnect the electrical supply before removing the covers.
WARNING: electronics control by switching ‘N’ (neutral), in some
instances neutral terminations will be at 230 volts with respect to
earth.
Maintenance instructions are available from the Heatrae Sadia
Service Department. Telephone [phone] , Fax [phone]
8.1 The electronic control system of the Supreme has a self-
diagnostic feature which determines if the unit is operating
satisfactorily. It will automatically calibrate for water quality and
temperature.
8.2 If steam or boiling water discharges from the vent pipe the
Supreme will switch off. A critical fault would render the unit
unsafe to use and so will deactivate both the element and
solenoid valve.
8.3 The Supreme incorporates an electronic scale conditioning
function which will reduce the rate of scale deposition in hard
water areas. However, some deposits may still occur in the
storage tank; these should be periodically removed.
Supreme Maintenance Plan
Heatrae Sadia are pleased to offer a preventative maintenance
program to ensure that your product will continue to operate to your
satisfaction in even the most troublesome of water conditions.
The service provided includes an inspection, descale and functional
test, scheduled to meet your requirements. All work under the plan
will be carried out by one of our authorised service engineers, who
are fully trained, regularly audited and carry a complete stock of spare
parts. This plan is in addition to the manufacturer’s warranty and
does not cover the cost of materials associated with any out of
warranty component repairs.
For further information on the Maintenance Plan please contact our
Service Department. Telephone [phone] , Fax [phone].

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SYMPTOM POSSIBLE CAUSE ACTION
No indicator lights
1. If no water or heat – no power to
unit
1. Check power supply is correctly
connected and switched on and that
primary cutout has not operated
2. If hot water available – no power
to indicator diodes
2. Check connections to indicators at
4 way plug
Unit does not fill on commissioning
1. If “ON” indicator not illuminated –
no power to unit
1. Check power supply is correctly
connected and switched on and that
primary cutout has not operated
2. If “READY” light flashing – water
supply not turned on
2. Check water supply
3. Solenoid fault
3. Check operation of solenoid valve,
replace if necessary
4. Low water pressure 4. Check supply
Unit does not heat on commissioning
1. If “ON” indicator not illuminated –
no power to unit
1. Check power supply is correctly
connected and switched on and that
primary cutout has not operated
2. If “READY” light flashing – water
supply not turned on
2. Check water supply
3. Solenoid fault
3. Check operation of solenoid valve,
replace if necessary
4. Low water pressure 4. Check supply
5. Element fault
5. Check element continuity. If faulty
replace
Unit does not fill after commissioning 1. Level sensor fault
1. Check level system earth
connections
2. Solenoid valve fault
2. Check operation of solenoid valve,
replace if necessary
3. Electronic control fault
3. Check connections to electronic
control. Replace if necessary
4. Low water pressure 4. Check supply
Unit does not heat after
commissioning
1. Element fault
1. Check element continuity. If faulty
replace
2. Electronic control fault
2. Check connections to electronic
control. Replace if necessary
3. Control thermistor fault – short
circuit
3. Check continuity (5Kohms at
100°C , 100Kohms at 25°C)
9.0 FAULT FINDING
SAFETY NOTE: DISCONNECT THE ELECTRICAL SUPPLY
BEFORE REMOVING THE COVERS AND CARRYING OUT ANY OF
THE FOLLOWING ACTIONS. DO NOT BYPASS ANY SAFETY
CONTROLS.

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Any faults that cannot be identified using the Fault Finding chart, or in
case of doubt, contact the Heatrae Sadia Service Department,
telephone [phone] , Fax [phone].
SYMPTOM POSSIBLE CAUSE ACTION
Water flows from vent and primary
cutout activates
1. Solenoid valve fault
1. Check operation of solenoid valve,
replace if necessary
2. Level sensor fault
2. Check level system earth
connections
3. Electronic control fault
3. Check connections to electronic
control. Replace if necessary
Steam from vent pipe and primary
cutout operates
1. Control thermistor fault – open
circuit
1. Check continuity (5Kohms at
100°C , 100Kohms at 25°C)
2. Electronic control fault
2. Check connections to electronic
control. Replace if necessary
3. Scale build up 3. Descale unit
Drips from outlet 1. Incorrect spring tension
1. Ensure tap headwork nut correctly
adjusted
2. Scale : debris under tap seal 2. Remove and clean as necessary
3. Damaged tap seal 3. Replace tap seal
4. Scale on tap outlet spout 4. Clean tap outlet
Water “runs on” when tap released 1. Scale on tap outlet spout 1. Clean tap outlet
2. Scale :debris under tap seal 2. Remove and clean as necessary
3. Damaged tap seal 3. Replace tap seal
Stale taste to water Unit left unused for several days Empty and allow to refill before use
Tap sticks open 1. Handle in pan filling - option 2 1. Reset to general use - option 1
2. Dirt around handle pivot 2. Clean with a stiff paint brush
Water consistently cooler than when
new
1. Control thermistor pocket has a
covering of scale
1. Descale the pocket surface & unit
2. Control thermistor out of
calibration
2. Check values (5Kohms at 100°C,
100Kohms at 25°C)
3. Steam thermistor out of calibration
3. Check values (5Kohms at 100°C,
100Kohms at 25°C)

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10.0 SPARE PARTS
The following comprehensive list of spare parts is available for your
Supreme water heater. Please refer to the rating label of your heater
before ordering to ensure the correct spare parts are obtained.
DO NOT REPLACE WITH PARTS NOT RECOMMENDED BY
HEATRAE SADIA - THIS WILL INVALIDATE YOUR GUARANTEE
AND MAY RENDER THE INSTALLATION DANGEROUS.
1. Element plate (3kW) 95 606 001
2. Element plate (6kW) 95 606 002
3. Element sealing gasket 95 611 734
4. Start dry cutout (element) 95 612 503
5. Primary cutout (condenser) 95 612 001
6. Solenoid valve assembly 95 605 004
7. Level sensor assembly (220 model) 95 612 002
8. Level sensor assembly (250 model) 95 612 003
9. Level sensor assembly (310 model) 95 612 004
10. Level sensor assembly (560 model) 95 612 005
11. Circuit board (220,250,310 models) 95 615 001
12. Circuit board (560 master control) 95 615 002
13. Circuit board (560 auxiliary control) 95 615 003
14. Wiring harness (4way inc. diodes) 95 612 006
15. Wiring harness (220 & 250 complete) 95 612 007
Wiring harness (310 complete) 95 612 016
Wiring harness (560 complete) 95 612 017
17. Thermistors 95 612 009
18. Outlet tap headwork (inc. handle) 95 605 006
19. Outlet tap stem 95 605 832
20. Outlet tap cup seal 95 611 731
21. Outlet tap body 95 605 007
22. Side tap bezel (plain) 95 605 008
23. Side tap bezel (with tap hole) 95 605 018
24. Front tap bezel (plain) 95 605 016
25. Front tap bezel (with tap hole) 95 605 017
26. Top cover & screws 95 614 001
27. Bottom cover & screws 95 614 002
28. Steam condenser assembly 95 607 001

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29. ‘O’ ring kit 95 611 001
30. Hose kit (low pressure) 95 607 014
31. Hose kit (high pressure) 95 607 013
32. Push fit connector 15x15 straight 95 607 509
33. Push fit connector 15x15 elbow 95 607 510
34. Fitting kit 95 607 023
Fig. 3
28
5
17
30
7
8
9
10
25
22
27
26
123
4
32
6
1112
13
14
17
33
31
5
18
21

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Fig. 4
3 kW AUXILIARY 3kW, on 6kW Unit
ELEMENT 'A'
LL N
S
PRIMARY
CUTOUT 'A'
PRIMARY
CUTOUT 'B'
SOLENOID
VALVE
LOWER
SENSOR
EARTH
UPPER
SENSOR
EARTH
TOP
COVER
UPPER LEVEL SENSOR
LOWER LEVEL SENSOR
SCALE
CONDITIONING
FIELD WINDING
'AT TEMP' LED ANODE
'AT TEMP' LED CATHODE
'POWER ON' LED ANODE
'POWER ON' LED CATHODE
WIRING SCHEMATIC
H
N
W
L1
L2
L3
INLET
PIPE
VENT
PIPE
J5
1
2
STEAM THERMISTOR
WATER THERMISTOR
6
5
7
8
9
10
J7
ELECTRONIC CONTROL
H
N
W
L1
L2
L3
J5
1
2
6
5
7
8
9
10
J7
AUXILIARY ELECTRONIC CONTROL
ELEMENT 'B'
TERMINAL BLOCK
1234
1
2
3
4
START DRY
CUTOUT 'A'
START DRY
CUTOUT 'B'
TOP
COVER

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11.0 USER INSTRUCTIONS
Warning - dispensed water is scalding hot
- tap body reaches water temperature
11.1 Once installed the filling and heating cycles of the Supreme are
completely automatic.
11.2 To dispense the water the tap handle should be pulled down
and towards the user, a suitable container having been placed
under the outlet spout. The water dispensed will at all times be
boiling or close to boiling point so due caution must be taken
when using the product, especially if it is likely to be used by
children, aged or infirm persons.
11.3 The tap handle has 2 methods of operation. The design is not
intended to be continually changed between options.
Option 1 for general use - Pull on with spring return. With the
smoothly curved side of the handle facing you; to
dispense water pull the tap handle down and towards you, a
suitable container having been placed under the outlet spout.
Gently release and the spring loaded handle will move back to
the “off” position (no flow).
Option 2 for filling very large pans - Pull on and push off.
With the reverse face (inside) of the handle facing you; to
dispense water pull the tap handle down and towards you, a
suitable container having been placed under the outlet spout.
At the bottom of the stroke the handle will push over a gentle
feature and remain open when released. To move back to the
“off” position (no flow) gently lift the handle.
To select option 1 or 2; with the handle in the vertical (off
position) remove locking screw, spring washer and security tab;
twist the handle so that the required face is forwards; replace
tab, washer and screw.
11.4 The Supreme is fitted with two indicators to give a visual
indication of the unit’s status.
ON Will be illuminated as long as the electrical supply
to the Supreme is switched on.
READY When fully illuminated indicates that the stored
water is hot enough to use.
11.5 The main part of the outercase is made in finger print resistant
stainless steel. DO NOT use harsh cleaners. A gentle rub with
a well rung out, clean, cloth and mild detergent; then a dry
duster should be enough.

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11.6 If the store of hot water is completely withdrawn, the flowrate
from the outlet tap will reduce to the filling rate of the heater.
This slow flowrate allows the incoming water to be instantly
reheated, it does not indicate a fault with the water heater.
11.7 If the Supreme is not used for a few days the water may
become “stale”. In these instances it is advisable to draw off the
contents and discard the water at least twice to remove the
“stale” water. This will ensure that “freshly” boiled water is used
to make your drinks etc.
11.8 Similarly, if left unused it is possible that some scale residue will
collect in the outlet tap. This will cause the outlet water to
appear “milky” for a short while. If this condition occurs it is
recommended that the first few cups are drawn off and
discarded.
GUARANTEE
This Supreme water heater is guaranteed for a period of two years
from the date of purchase provided:
1. The unit has been installed in accordance with these instructions
and all necessary inlet, vent and electrical connections have been
fitted correctly.
2. Any valves or controls are of Heatrae Sadia recommended type.
3. The unit has not been tampered with and has been regularly
maintained as detailed in the maintenance instructions.
4. The unit has been used only for heating potable water.
The unit is not guaranteed against damage by frost or due to the build
up of scale. Please note that if Heatrae Sadia personnel or agents
are requested to descale a unit, this work will be chargeable.
This guarantee does not affect the statutory rights of the consumer.
ENVIRONMENTAL INFORMATION
This product is manufactured from many recyclable materials. At the
end of its useful life it should be disposed of at a Local Authority
Recycling Centre.

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NOTES

20
36 00 5913
Issue 2
Spares Stockists
For the fast and efficient supply of spares please contact the stockists
listed below.
Electric Water Heating Co.
2 Horsecroft Place, Pinnacles, Harlow, CM19 5BT
Tel: [phone]
E-mail: [email protected]
SPD
Special Product Division, Units 9 & 10, Hexagon Business Centre,
Springfield Road, Hayes, Middlesex UB4 0TY
Tel: [phone]
Parts Center
Network 65 Buisness Park,
Bentley Wood Way, Burnley, Lancashire, BB11 5ST
Tel: [phone]
www.partscenter.co.uk
Newey & Eyre Specialists Products Division
Please contact your local branch
UK Spares Ltd.
Tower Lane, Warmley, Bristol BS30 8XT
Tel: [phone]
William Wilson Ltd.
Unit3A, 780 South Street, Whiteinch, Glasgow G14 0SY
Tel: [phone]
Heatrae Sadia Heating
Hurricane Way Norwich NR6 6EA
www.heatraesadia.com
Main No: 01603 420100
Main Fax: [phone]
Sales: 08700 603262
Sales Fax: [phone]
Service: 08701 600125
Service Fax: [phone]