HEIRLOOM Strata Heiko Pole User manual

HEIKO POLE V1 Feb 2019 Page 1of 2
HEIKO POLE TOWEL WARMER
The Advanced Art of Towel Warming
WARNING: WARNING: This appliance is intended only for drying textiles washed in water.
WARNING: In order to avoid a hazard for very young children, this appliance should be installed so that the
lowest heated rail is at least 600 mm above the floor.
IMPORTANT: A means of disconnection in the fixed wiring must be used, which is in accordance with national wiring rules
(ie AS/NZS3000)
Operation
Your STRATA HEIKO Towel Warmer uses only minimal electrical power –about the same as three LED lamps. It will take
approximately 20-30 minutes to reach maximum operating temperature. STRATA HEIKO Towel warmers are designed for
continuous operation. NOTE: The temperature of your towel warmer will vary with the ambient temperature of your room. A
towel warmer is designed to warm and assist the drying of towels and will normally operate at a temperature that is too hot
for the warmer to be grasped for an extended time.
Locating Instructions
Detailed installation instructions are provided on the Page 3. The STRATA HEIKO Towel Warmer must be fixed through the
wall cladding directly to studs or other suitable anchor material. The towel warmer must be located in compliance with the
AS/NZS 60335 Standard and not in any circumstances be located in the direct path of a water source (tap or shower etc).
STRATA HEIKO 230-240v towel warmers have an IP45 rating offering you the greatest flexibility to safely locate the towel
warmer in bathrooms or shower rooms in Zone 1-3. All other electrical fittings must also be compliant with the zone within
which the warmer is being installed.
Electrical Installation
Ensure that your towel warmer is installed by a registered electrician and that the electrical supply, switch location and
product location will comply with your local regulations.
New Zealand electrical wiring requirements stipulate that this appliance must be wired by a registered electrician in
accordance with current electrical wiring regulations. This appliance must be fitted with an air gap phase isolation switch
which isolates the phase & neutral in accordance with local wiring regulations. This product must be used in conjunction
with a hard wired switch. For complete temperature control a wall mounted dimmer switch (with “off” position) is
recommended.
Concealed Wiring
If you have access to the wall cavity this model allows you to conceal the electrical flex for a more streamlined and visually
appealing installation. (see Fig 2 below)
Care and Cleaning
The polished stainless steel finish of your Towel Warmer is hard wearing and easily maintained. Clean regularly with a soft
cloth and non-abrasive cleaning agent. Black finish is more sensitive to scratching and care is required when cleaning.
Warranty
This product is warranted against defects due to faulty workmanship or materials for 10 years from date of purchase (five
years for Black finish). In the event of a defect in the product, turn it off at the wall, and contact the retailer from which it was
purchased and provide details from your sales receipt and the products serial number from the label on the towel warmer.
The retailer will contact Heirloom who will assess the matter and if accepted as a valid warranty claim the product will be
repaired or replaced at Heirloom’s option – free of charge. Costs of disconnection, reconnection, and freight are the
responsibility of the owner, as is any damage arising in transit to and from servicing by Heirloom. This warranty does not
cover:
a. Any damage to the product caused by misuse, neglect, accident, or in violation of the manufacturer’s instructions,
or
b. Any damage, loss or injury arising as a consequence of the use of the product.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.

HEIKO POLE V1 Feb 2019 Page 2of 2
INSTALLATION OF HEIKO POLE TOWEL WARMER
SPECIFICATIONS
Mounting Centre
(Approx Width)
Rating at 240 Volts AC
Voltage
IP Rating
WHSP1000 Polished stainless steel
800 mm
20 watts
230-240VAC
IP45
WHSP1000N Black
800 mm
24 watts
230-240VAC
IP45
This Package Contains:
1 Towel Warmer
2 x Mounting blocks(legs) and one wall bracket and one mounting block.
2 x Mounting Screws to fix wall bracket to wall
CAUTION: Prior to installation please ensure the product is to your satisfaction. Once installed Heirloom cannot be responsible for
defects in the product finish. This product is not intended for use by young children or infirmed persons without supervision. In order to
avoid a hazard for very young children, this towel warmer should be installed at least 600mm from the floor. Young children should be
supervised to ensure they do not play with the product. If the supply cord is damaged it must be replaced by the manufacturer, its service
agent, or similarly qualified persons in order to avoid a hazard.
Installation:
The Strata Heiko Vertical is intended for installation in a vertical orientation, though horizontal installation is also acceptable.
This towel warmer must be installed by a registered electrician and in accordance with local and national electrical codes. We
recommend that the towel warmer be installed vertically on a flat and uniform wall, and where possible into studs or other suitable
anchor material. If fixing to hollow cavity walls, toggle anchors (not those supplied) or similar devices must be used.
Position the towel warmer so that the mains power source is easily accessible. Cable entry to the towel warmer can be top or bottom
(or left or right. Avoid the supply cable coming into contact with the heated parts of the towel warmer where installation is with exposed
flex. .
DO NOT APPLY POWER TO THE UNIT, OR SWITCH THE TOWEL WARMER ON BEFORE INSTALLATION IS COMPLETE.
EXPOSED FLEX INSTALLATION: (Fig 1)
1 Identify suitable mounting points, preferably into timber framing. Where this is not possible, use toggles (not supplied) .
Mounting centres are 800mm vertically (can be installed horizontally). Screw flex bracket and mounting block to the wall.
2 Thread the “Flex Leg” (with plastic grommet) on to the electric flex (ensuring that the leg is facing in the correct direction). Fix
the leg to the towel warmer with the two screws provided.
3 Ensure the flex exits the leg through the slot with the plastic grommet. Place the towel warmer on to the two mounting blocks
and tighten grub screws
4 Connect flex to switch at flush box (termination pack supplied may be used)
CONCEALED FLEX INSTALLATION (Fig 2)
As above, except that the flex will pass though the hole in the wall bracket.
Fig 1 Exposed wiring Fig 2 Concealed wiring