Hellermann Tyton TT320SM User manual

TT320SM
Thermal Transfer Printer
USER GUIDE

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Proprietary Statement
This manual contains proprietary information of the manufacturer. It is intended solely for the
information and use of parties operating and maintaining the equipment described herein. Such
proprietary information may not be used, reproduced, or disclosed to any other parties for any
other purpose without the expressed written permission of the manufacturer.
Product Improvements
Continuous improvement of products is a policy of the manufacturer. All specifications and signs
are subject to change without notice.
FCC Compliance Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pro-
tection against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guar-
antee that the interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different than that to which the receiver is
connected.
• Consult the dealer or an experienced Radio/TV technician for help.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must
be used with the unit to insure compliance.
“The user is cautioned that any changes or modifications not expressly approved by the manufac-
turer could void the user’s authority to operate the equipment.”
Liability Disclaimer
The manufacturer takes steps to assure that its published Engineering specifications and Manuals
are correct; however, errors do occur. The manufacturer reserves the right to correct any such
errors and disclaims liability resulting therefrom.
No Liability for Consequential Damage
In no event shall the manufacturer or anyone else involved in the creation, production, or deliv-
ery of the accompanying product (including hardware and software) be liable for any damages
whatsoever (including, without limitation, damages for loss of business profits, business interrup-
tion, loss of business information, or other pecuniary loss) arising out of the use of or the results
of use of or inability to use such product, even if the manufacturer has been advised of the possi-
bility of such damages. Because some states do not allow the exclusion or limitation of liability
for consequential or incidental damages, the above limitation may not apply to you.
Copyrights
This copyrighted manual and the label printer described herein are owned by the manufacturer.
All rights are reserved. Unauthorized reproduction of this manual or the software in the label
printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506).
Copyright violators may be subject to civil liability.
©2004 All rights reserved.

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Shock Hazard
The printer and power supply should never be operated in a location
where either one can get wet. Personal injury could result.
Media and Ribbon
Always use high-quality, approved labels, tags and ribbons. If adhesive
backed labels are used that DO NOT lay flat on the backing liner, the
exposed edges may stick to the label guides and rollers inside the printer,
causing the label to peel off from the liner and jam the printer. Permanent
damage to the print head may result if a non-approved ribbon is used as it
may be wound incorrectly for the printer or contain chemicals corrosive to
the print head. Approved supplies can be ordered from your dealer. If
labels or ribbon run out while printing, DO NOT turn the power switch
OFF (0) while reloading or data loss may result. After loading new sup-
plies, press the feed button to resume printing.
Static Discharge
The discharge of electrostatic energy that accumulates on the surface of
the human body or other surfaces can damage or destroy the print head
or electronic components used in this device. DO NOT TOUCH the print
head or the electronic components under the top cover.
Thermal Printing
The print head becomes hot while printing. To protect from damaging the
print head and risk of personal injury, avoid touching the print head. Use
only the cleaning pen to perform maintenance.

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Introduction
Hello! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
What's in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Inspecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Opening the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Closing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Reporting Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Getting Started
Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Attaching Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Loading Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Placing the Roll in the Media Compartment . . . . . . . . . .9
Adjusting the Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Install the Ribbon Supply Roll . . . . . . . . . . . . . . . . . . . . .11
Install the Take-Up Core . . . . . . . . . . . . . . . . . . . . . . . . . .11
Attach and Tighten the Ribbon . . . . . . . . . . . . . . . . . . . .12
Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Media Length Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Hooking Up the Printer and Computer . . . . . . . . . . . . .15
Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . .15
USB Interface Requirements . . . . . . . . . . . . . . . . . . . . . .16
Parallel Interface Requirements . . . . . . . . . . . . . . . . . . . .16
Ethernet Interface Requirements . . . . . . . . . . . . . . . . . .16
Serial Interface Requirements . . . . . . . . . . . . . . . . . . . . .16
Communicating with the Printer . . . . . . . . . . . . . . . . . .17
CONTENTS

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Universal Serial Bus (USB) Communications . . . . . . . . .17
Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . .17
Internal Ethernet Communications . . . . . . . . . . . . . . . .17
Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . .19
Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . 19
Operation & Options
Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Adding a New Transfer Ribbon . . . . . . . . . . . . . . . . . . . .22
Replacing a Partially Used Transfer Ribbon . . . . . . . . . .22
Printing in Peel-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . .24
Using the Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . .25
Maintenance
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Print Head Considerations . . . . . . . . . . . . . . . . . . . . . . . .28
Media Path Considerations . . . . . . . . . . . . . . . . . . . . . . . 28
Cleaning Card Considerations . . . . . . . . . . . . . . . . . . . .28
Platen Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Replacing the Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Replacing the Print Head . . . . . . . . . . . . . . . . . . . . . . . . 31
Thermal-Transfer TLP Model . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Resetting the Factory Default Values . . . . . . . . . . . . . . .41
Communications Diagnostics . . . . . . . . . . . . . . . . . . . . 41
Feed Button Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Appendix
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Universal Serial Bus (USB) Connector . . . . . . . . . . . . . . .43
Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Internal Ethernet PrintServer . . . . . . . . . . . . . . . . . . . . 45
Serial (RS-232) Connector . . . . . . . . . . . . . . . . . . . . . . . . .46

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INTRODUCTION
This section describes what you get in your shipping box and provides an overview of
printer parts. This section also has procedures that describe how to open and close the
printer and report any problems.
Hello!
Thank you for choosing a HellermannTyton TT320SM™ printer, a high-quality on-
demand printer.
Your printer is a high-quality on-demand printer. The printer provides thermal-transfer
printing (which uses ribbon) and direct-thermal printing. This manual provides all of
the information you will need to operate your printer on a daily basis. To create label
formats, refer to your programming guide. This guide is available by contacting your
distributor or dealer.
NOTE: Many printer settings may also be controlled by your printer’s driver or label
preparation software. Refer to the driver or software documentation for more informa-
tion.
Your printer, when connected to a host computer, functions as a complete system for
printing labels and tags.

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What's in the Box?
Save the carton and all packing materials in case you need to ship or store the printer
later. After unpacking, make sure you have all parts. Follow the procedures for inspect-
ing the printer to familiarize yourself with printer parts so you can follow the instruc-
tions in this book.
Documentation
and Warranty Printer
Power Supply and CordsRibbon Take-Up
Core
Cleaning
Pen