Hellermann Tyton TT 4000+ SERIES User manual

TT4000+
Thermal Transfer Printer
TT4000+ Series
User Manual
Stand: 08/09

Users Manual for T4000+ Series 2
Operator’s Manual for the following products:
TT4000+300 dpi
TT4000+600 dpi
Issue: 10/2009
Copyright
This documentation as well as translation hereof are property of HellermannTyton.
The replication, conversion, duplication or divulgement of the whole manual or parts of it
for other intentions than its original intended purpose demand the previous written
authorization by HellermannTyton.
Trademark
Microsoft® is a registered trademark of the Microsoft Corporation.
Windows 2000®, 2003®, XP®, Vista® are registered trademarks of the Microsoft
Corporation.
TrueTypeTM is a registered trademark of Apple Computer, Inc.
Aktualität Due to the constant further development of our products discrepancies between
documentation and product can occur.
For the latest update please check www.HellermannTyton.co.uk/downloads
Terms and conditions
Deliveries and performances are affected under the General conditions of sale of
HellermannTyton.

Users Manual for T4000+ Series 3
1. Information on the technical documentation __________________________________ 5
1.1. Structure and Navigation ____________________________________________ 5
1.2. Warning symbols and other identificational objects ________________________ 5
1.3. Intended Use _____________________________________________________ 6
2. Safety and Environment _________________________________________________ 7
2.1. Safety instructions _________________________________________________ 7
2.2. Environment ______________________________________________________ 8
3. Installation ____________________________________________________________ 9
3.1. Unpacking the Printer _______________________________________________ 9
3.2. Settin-up the Printer ________________________________________________ 9
3.2.1. Printer overview ______________________________________________ 10
3.2.2. Connecting the device _________________________________________ 11
3.2.3. Connection to the Power Supply _________________________________ 11
3.2.4. Connecting to a Computer or Computer Network_____________________ 11
3.3. Switching on the Device ____________________________________________ 12
4. Control panel_________________________________________________________ 13
4.1. Structure of the Control Panel _______________________________________ 13
4.2. Functions of the operating panel during printing__________________________ 14
4.2.1. Symbol indicators _____________________________________________ 14
4.2.2. Printer status_________________________________________________ 15
5. Loading media________________________________________________________ 17
5.1. Loading continuous labels or tubing from a roll __________________________ 17
5.1.1. Positioning the label roll on the roll retainer _________________________ 17
5.1.2. Inserting media strip into the print head ____________________________ 18
5.1.3. Settiing the Labels Sensor (Figures 7 & 8) __________________________ 18
5.2. Loading Fanfold Labels ____________________________________________ 19
5.3. Loading transfer ribbon_____________________________________________ 20
5.4. Setting the Feed Path of the Transfer Ribbon ___________________________ 21
5.5. Setting the Head Locking System_____________________________________ 21
5.6. Removing and installing the rewind guide plate, dispense plate or tear-off plate_ 22
6. Printing _____________________________________________________________ 23
6.1. Synchronization __________________________________________________ 23
6.2. Tear-Off mode ___________________________________________________ 23
6.3. Peel-Off mode (Option) ____________________________________________ 23
6.4. Internal rewinding (Option) __________________________________________ 23
7. Cleaning and basic maintenance _________________________________________ 24

Users Manual for T4000+ Series 4
7.1. Cleaning information_______________________________________________ 24
7.2. Cleaning the Print Roller____________________________________________ 24
7.3. Cleaning the print head ____________________________________________ 24
8. Fault Correction_______________________________________________________ 25
8.1. Types of Errors ___________________________________________________ 25
8.2. Troubleshooting __________________________________________________ 25
8.3. Error Messages and Fault Corrections_________________________________ 26

Users Manual for T4000+ Series 5
1. Information on the technical documentation
1.1. Structure and Navigation
Important information and instructions in this documentation are designated as follows:
The documentation for the thermal transfer printer TT4000+ is comprised of the following
parts:
•Operating Instructions
This is included in printed form in the scope of delivery and is directed toward persons who
operate the label printer and perform basic maintenance and service work on the printer
•Configuration Instructions
These are available on request at HellermannTyton and are directed toward persons who set
up, configure and perform more extensive maintenance and service work on the label printer.
•Service Instructions
These are available on request at HellermannTyton and are directed toward trained service
personnel who maintain and repair the label printer.
1.2. Warning symbols and other identification objects
Important information and instructions in this documentation are designated as follows:
DANGER!
Draws your attention to an exceptionally grave, impending danger to your health or life.
WARNING!
Indicates a hazardous situation that could lead to injuries or material damage.
ATTENTION!
Draws attention to possible dangers, material damage or loss of quality.
NOTICE!
Gives you tips. They make a working sequence easier or draw attention to important
working processes.
ENVIRONMENT!
Gives you tips on protecting the environment.
►Handling instruction
ÆReference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special fittings).
Menu Information in the display.

Users Manual for T4000+ Series 6
1.3. Intended Use
•The device is manufactured in accordance with the current technological status and the
recognized safety rules. However, danger to the life and limb of the user or third parties
and/or damage to the device and other tangible assets can arise during use.
•The device may only be used for its intended purpose and if it is in perfect working order, and
it must be used with regard to safety and dangers as stated in the operating manual
•The device printer is intended exclusively for printing suitable materials that have been
approved by the manufacturer. Any other use or use going beyond this shall be regarded as
improper use. The manufacturer/supplier shall not be liable for damage resulting from
unauthorized use; the user shall bear the risk alone.
•Usage for the intended purpose also includes complying with the operating manual, including
the manufacturer‘s maintenance recommendations and specifications.
NOTICE!
The complete documentation is included in the scope of delivery on CD ROM, and can also
currently be found in the Internet. www.HellermannTyton.co.uk/downloads

Users Manual for T4000+ Series 7
2. Safety and Environment
Read these operating instructions carefully before using the label printer for the first time. The
operating instructions describe all of the functions of the label printer during operation. The
available functions depend on the version used for a specific job.
2.1. Safety instructions
•The device is configured for voltages of 100 to 240 V AC. It only has to be plugged into a
grounded socket.
•Only connect the device to other devices which have a protective low voltage.
•Switch off all affected devices (computer, printer, accessories) before connecting or
disconnecting.
•The device may only be used in a dry environment, do not expose it to moisture (sprays of
water, mists, etc.).
•Do not use the device in an explosive atmosphere.
•Do not use the device close to high-voltage power lines.
•If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc.
do not come into contact with the exposed rotating parts.
•The device or parts of it can become hot while printing. Do not touch during operation, and
allow to cool down before changing material and before disassembly.
•Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach
into the swivel range of the cover.
•Perform only those actions described in this operating manual. Work going beyond this may
only be performed by trained personnel or service technicians.
•Unauthorized interference with electronic modules or their software can cause malfunctions.
•Other unauthorized work on or modifications to the device can also endanger operational
safety.
•Always have service work done in a qualified workshop, where the personnel have the
technical knowledge and tools required to do the necessary work.
•There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be
aware of dangers and may be injured.
•The maximum sound pressure level is less than 70 dB(A).
DANGER!
Danger to life and limb from power supply.
►Do not open the device casing.

Users Manual for T4000+ Series 8
2.2. Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
►Send to suitable collection points, separately from residual waste. The modular construction
of the printer enables it to be easily disassembled into its component parts
►Send the parts for recycling.
The Electronic circuit board of the device is equipped with a lithium battery
►Take old batteries to collection boxes in shops or public waste disposal centres.

Users Manual for T4000+ Series 9
3. Installation
3.1. Unpacking the Printer
ÆLift the printer out of the box using the hand grips.
ÆCheck the printer for damage which may have occurred during the transport.
ÆPlease check the carton for completeness
Scope of delivery
•Thermal transfer Printer
•Empty ribbon reel mounted on the ribbon take-up hub
•Tear-off plate
•Power Cable
•Drivers on CD-ROM
•USB-cable
NOTICE!
Please keep the original packaging in case the printer must be returned.
3.2. Setting-up the Printer
DANGER!
The device and printing materials will be damaged by moisture and wetness.
►Set up label printers only in dry locations protected from splash water.
►Set up printer on a level surface
►Open the cover (1) of the printer
►Remove foam transportation safeguards
near the print head (2)
Figure 1 Remove transportation safeguards

Users Manual for T4000+ Series 10
3.2.1. Printer overview
(1) Cover
(2) Margin Stops
(3) Roll Retainer
(4) Ribbon supply hub
(5) Ribbon take-up hub
(6) Print mechanics
(7) Navigator pad
(8) Display
Figure 2 Overview
(9) Ribbon deflection roller
(10) Print head retainer with print head
(11) Print roller
(12) Guides
(13) Allen Key
(14) Print head locking lever
(15) Guide roller
(16) Label sensor
(17) Knob for guide adjustment
(18) Tear-off plate
Figure 3 Print mechanics

Users Manual for T4000+ Series 11
3.2.2. Connecting the device
(1) Power switch
(2) Power connection jack
(3) Slot for PC-Card Type II
(4) Interface for Memory Card
(5) E thernet 10/100 Base-T
(6) 2 USB master ports for keyboard,
scanner or service key
(7) USB-High-Speed slave port
(8) Serial RS232 C port
Figure 4 Connections
NOTICE!
Please keep the original packaging in case the printer must be returned.
DANGER!
The device and printing materials will be damaged by moisture and wetness.
►Set up label printers only in dry locations protected from splash water.
3.2.3. Connection to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply
voltage of 230 V~/50 Hz or 115 V~/60 Hz without adjustment.
Make sure that the device is switched off!
(1) Plug the power cable into the power connection socket (2)
(2) Plug the power cable into a grounded socket.
3.2.4. Connecting to a Computer or Computer Network
ATTENTION!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the label printer are grounded.
►Connect the label printer to a computer or network by a suitable cable.
For details of the configuration of the individual interfaces ÆConfiguration Manual.

Users Manual for T4000+ Series 12
3.3. Switching on the Device
When all connections have been made:
►Switch the printer on at the power switch (Figure 4, Number 1).
The printer performs a system test, and then shows the system status Ready in the display
(Figure 5, Number 1)
If an error occurs during the system test, the symbol and type of error are displayed.

Users Manual for T4000+ Series 13
4. Control panel
The user can control the operation of the printer with the control panel, for example:
•Issuing, interrupting, continuing and cancelling the print jobs
•Setting printing parameters, e.g. heat level of the print head, print speed, interface
configuration language and time of day (ÆConfiguration Manual)
•Start the test functions (ÆConfiguration Menu)
•Control stand alone operation with a memory module (ÆConfiguration Menu)
•Update the Firmware (ÆConfiguration Menu)
Many functions and settings can also be controlled by software applications or by direct
programming with a computer using the printer’s own commands. ÆProgramming Manual for
details.
Settings made on the control panel make the basic settings of the label printer.
NOTICE!
It is advantageous, whenever possible, to make adaptations to various print jobs in the
professional label editing software Tagprint Pro.
4.1. Structure of the Control Panel
1. Graphic Display
2. Navigator Pad
Figure 5 Control Panel
The graphical menu informs the user about the current status of the Printer and its print jobs,
informs about errors and shows the printers settings in the menu.
The symbols shown in the following table may appear in the status line of the display, depending
on the printer configuration. They enable the current printer status to be seen quickly. For the
configuration of the status line ÆConfiguration Manual.
During the online menu of the printer the active functions light up white (e.g. Menu or Feed)
Active Functions light up orange in the offline menu (Arrow, Key ).

Users Manual for T4000+ Series 14
Key function of the
Keys: Pause, cancel, menu, feed:
Arrows: Cursor shift to up, down, left or right within the printer menu
Key : Parameter setting within the printer menu, receive concise information about current
error.
4.2. Functions of the operating panel during printing
4.2.1. Symbol indicators
The symbol indicators shown in the following table can appear on the status line of the screen,
depending on the configuration of the printer. They inform you of the current status of the printer
at a glance. For configuration of the status line, see the “Configuration Instructions“.
Symbol Meaning Symbol Meaning
Time Ethernet Status
Date Print head temperature
Digtial clock PPP-credit
Ribbon Supply
Debug window for ABC-
programmes
Wi-Fi signal strength
Control of the lower display
line is handed over to an abc
program
User memory in the clock
circuit
Used memory
Input buffer Access to memory card
Printer is receiving data
Table 1 Indicator symbols during printing

Users Manual for T4000+ Series 15
4.2.2. Printer status
•Mode Ready
The printer is ready and can receive data. The display shows the text Ready and the
configured symbol indicators, such as time and date .
Button Label Function
menu illuminates go to offline menu (see “Configuration
Instructions“)
feed illuminates advances an empty label
pause Illuminates once a print
job is complete
repeat printing of last label
cancel illuminates clear print buffer,
repeated printing of the last label is then not
possible
Table 2 Functions in Ready mode
•Mode Printing Label
The printer is carrying out a print job. Data transfer for a new print job is possible in
'Printing' mode. The new print job starts once the preceding job is completed.
The display shows the text Printing Label and the number of the printed label within
the print.
Button Label Function
pause illuminates pause print job,
printer switches to Pause mode
cancel illuminates
press briefly →cancel current print job
press and hold →cancel current print job
and delete all print jobs
Table 3 Functions in Printing Label mode
•Mode Pause
The print job has been interrupted by the operator. The display shows the text Pause and
the symbol
Button Label Function
pause illuminates continue print job,
printer switches to Printing Label mode
cancel illuminates
press briefly →cancel current print job
press and hold →cancel current print job
and delete all print jobs
Table 4 Functions in Pause mode

Users Manual for T4000+ Series 16
•Mode Fault - correctable
An error that can be remedied by the operator without canceling the print job has
occurred. he print job can be continued once the error is remedied. The display
shows the symbol , the error type and the number of labels still to be printed.
Button Label Function
pause flashes continue print job after error recovery,
printer switches to Printing Label
mode
cancel illuminates press briefly →cancel current print job
press and hold →cancel current print job
and delete all print jobs
Button illuminates call up help – brief information on error
recovery is displayed
Table 5 Functions in 'error which can be remedied' mode
•Mode
Fault - irrecoverable
An error that cannot be remedied without cancelling the print job has occurred. The
display shows the symbol , the error type and the number of labels still to be
printed.
Button Label Function
cancel flashes press briefly →cancel current print job
press and hold →cancel current print job
and delete all print jobs
Button illuminates call up help – brief information on error
recovery is displayed
Table 6 Functions in 'error which cannot be remedied' mode
•Mode System error
If an error has occurred while the system was starting up, the symbol and the error
type are displayed.
⇒Switch off printer via the power switch and switch it on again.
-or
⇒Push the cancel button.
⇒If the error occurs repeatedly, notify the Service Department.

Users Manual for T4000+ Series 17
5. Loading media
NOTICE!
For adjustments and simple installation work, use the accompanying hexagonal
wrench located in the bottom section of the print unit. See Figure 4, Item 8. No other
tools are required for the work described here.
5.1. Loading continuous labels or tubing from a roll
5.1.1. Positioning the label roll on the roll retainer
Figure 6 Loading labels from a roll
1. Open cover (11).
2. Loosen knurled screw (2) and swivel guide (3) upward and push it all the way out.
3. Load label roll on the roll retainer in such a way that the labels can be inserted into the
print head in the right position. The printing side of the labels must be visible from
above.
4. Supplying longer label strips approx. 40 cm
5. Push label roll until it contacts the housing wall.
6. Swivel guide (3) downward onto the roll retainer (4) and push it against the label roll so
that it rests against the supplying media.
7. Tighten knurled screw (2).

Users Manual for T4000+ Series 18
5.1.2. Inserting media strip into the print head
Figure 7 Inserting a media strip into the print head
1. Turn lever (10) counter clockwise to lift the print head.
2. Move guides (6) apart with the knob (9) until the media can pass between them.
3. Push media strip below the guide roller (5) between the guides (6).
4. Guide media strip through the label sensor (12) in such a way that it leaves the print
mechanics between print head (10, fig 3) and the print roller (11, fig 2).
5. Move guides (6) against the edges of the material by turning the knob (9).
5.1.3. Setting the Labels Sensor (Figures 7 & 8)
The label sensor (7, fig. 7) can be shifted perpendicular to the direction of paper flow for
adaptation to the media. The sensor unit of the label sensor is visible from the front through
the print unit and is marked with an indentation (12, fig. 7) in the label sensor retainer. When
the printer is switched on, a yellow LED illuminates the sensor position.
►Loosen the knurled knob (8, fig 6) and position label sensor by moving the knurled knob in
such a way that the sensor can detect the label gap or a reflex or cut-out mark.
►- or, if the labels deviate from a rectangular shape, -
►Align label sensor with the front edge of the label in the direction of paper flow.
►Re-tighten the knurled knob.
►Turn lever (10, fig. 7) clockwise to lock the print head.

Users Manual for T4000+ Series 19
5.2. Loading Fanfold Labels
Figure 8 Loading fanfold labels
1. Loosen knurled screw (3) and slide guide (2) outward completely and swivel it downward
past the roll retainer (5).
2. Position label stack (6) behind the printer. Ensure that the labels on the strip are visible
from above.
3. Guide label strip to print unit via the roll retainer (5).
4. Push guide (4) against the label strip, swivel it upward against the roll retainer and tighten
knurled screw (3).
5. Insert label strip into print head (see 5.1.2 on Page 16).
6. Set label sensor (see 5.1.3 on page 6).
8. Turn lever (1) clockwise to lock the print head.

Users Manual for T4000+ Series 20
5.3. Loading transfer ribbon
NOTICE!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded,
remove it.
Figure 9 loading Figure 10 Feed path of transfer ribbon
1. Clean print head before loading the transfer ribbon (see 7.3 on page 24)
2. Turn lever (4) anti clockwise to lift the print head.
3. Slide transfer ribbon roll (1) onto the ribbon supply hub (2) until it stops and so that the
colour coating of the ribbon faces downward when being unwound. No rotation direction
is specified for the ribbon supply hub (2).
4. Hold transfer ribbon roll (2) firmly and turn knob on ribbon supply hub (3) anti clockwise
until the transfer ribbon roll is secured.
5. Slide suitable transfer ribbon core onto the transfer ribbon take-up hub (4) and secure it
in the same way.
6. Guide transfer ribbon through the print unit as shown in Figure 10.
7. Secure starting end of transfer ribbon to the transfer ribbon core (4) with adhesive tape.
Ensure anti clockwise rotation direction of the transfer ribbon take-up hub here.
8. Turn transfer ribbon take-up hub (4) anti clockwise to smooth out the feed path of the
transfer ribbon.
9. Turn lever (6) clockwise to lock the print head.
NOTICE!
To rewind the transfer ribbon use a core with a width between the width of the supply roll and
115 mm.