Herschel Inspire Comfort IC-400 Manual

Original instructions covering Inspire Comfort Heaters produced 112020 onwards.
Original English Instructions.
Tested to UL 2021:2015 Ed.4+R:14Dec2016 and CSA C22.2#46:2013 Ed.9
HERSCHEL Inspire Comfort
Wall & Ceiling-mounted Infrared Heaters
INSTALLATION & OPERATING INSTRUCTIONS
IP44
ELECTRICAL EQUIPMENT:
Waste electrical products should not be disposed of with household waste. Please recycle where
facilities exist.
IMPORTANT NOTICE TO PURCHASER:
Before utilizing the product, user should determine the suitability of the product for its intended use. HERSCHEL
INFRARED LTD expressly disclaims the implied warranties and conditions of merchantability and fitness for a
particular purpose. In no case shall HERSCHEL INFRARED LTD be liable under any legal theory, including but not
limited to contract or strict liability, for any direct, indirect special, incidental or consequential damages resulting
from product use.

IMPORTANT SAFETY
PRECAUTIONS
READ THESE INSTRUCTIONS CAREFULLY AND RETAIN
FOR FUTURE REFERENCE.
Failure to observe these instructions will invalidate the warranty.
Do not disassemble. No user-serviceable parts inside.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
1. Remove the unit from its packaging and check it to ensure it is in good condition before installing and
operating.
2. Send the packaging to be recycled. DO NOT let children play with plastic bags or other parts of the
packaging.
3. CAUTION: Risk of Electric shock
a. This appliance must be disconnected from its power source during installation or service activities
and when replacing.
b. DO NOT use this heater in the immediate surroundings of a bath, shower or swimming pool or
hot tub where it could fall into a container full of water.
c. Switches and other controls must not be within reach of a person in a bath, pool, hot tub or shower.
d. DO NOT touch this heater or its controls with wet hands.
e. DO NOT allow power cables to become immersed in water or other liquid.
f. DO NOT open or try to repair the heater yourself. Servicing should be performed by qualified
personnel only.
4. The INSPIRE Comfort is not equipped with an integrated device to control the room temperature. Do not
use for room heating when rooms are occupied by people incapable of leaving the room on their own,
unless constant supervision is provided.
5. In order to avoid overheating and potential fire hazard, DO NOT cover the heater under any circumstances.
DO NOT locate the heater within 3 feet (1m) of any flammable materials (eg. Furniture, curtains) or where
curtains, towels or other flammable items can be blown onto the heater.
6. If the heater should become accidentally covered during operation, turn it off immediately and remove any
objects that have covered the heater.
7. DO NOT touch the heater when in use. Herschel panel heaters have a surface temperature of 194 - 212°F
(90 - 100°C) and prolonged contact with the heater will cause burns and injury.
8. DO NOT use the heater if the power cord is damaged or after the heater malfunctions, or if it has been
dropped or damaged in any manner. Check each heater for damage before installation. Make sure that the
heater itself, the plug and the cable are free of any visible signs of damage. The supply cord cannot be
replaced. If the cord is damaged the appliance must be scrapped in accordance with the local Waste
Electrical Equipment regulations.
9. This heater must only be used for the heating of people or buildings. The heater is not to be used by children
or persons with reduced physical, sensory or mental capabilities, or lack of experience or knowledge,
regardless of whether they have been given instruction or are under supervision. Children should be kept
away and should not be left unsupervised around the unit.
10. All operators shall only switch on/off the appliance provided that it has been placed or installed in its
intended normal operating position in accordance with these instructions. Children must not plug in, switch
on or regulate the appliance or perform user maintenance including cleaning.
11. IMPORTANT: Herschel panels are designed for use with a voltage between 120 volts 60Hz AC and 240
volts, 60 Hz AC according to the rating label on the heater. Do not use the heater if you appear to have the
incorrectly rated panel for the available mains supply. Refer to your local dealer for advice.
12. IMPORTANT: The heater must be mounted on a non-flammable surface.

SAVE THESE INSTRUCTIONS.
WATER INGRESS PROTECTION:
Herschel Inspire Comfort panels are rated IP44 (Splashproof) to enable location within splashable zones in a
bathroom (zones 1 or 2 or above).
In all cases, installation in potentially wet or humid rooms such as bathrooms must be carried out by a suitably
qualified installer and comply with local electrical safety requirements. Installation must be such that:
•the heater must not be able to become detached from the fittings and fall into a bathtub, shower,
swimming pool or other water container;
•Switches and other controls cannot be touched by a person in the bath or shower.
If in doubt, do not install. Herschel Infrared Ltd shall not be liable for any loss, damage or injury caused or
resulting from inadequate fitting or incorrect placement of heaters close to water sources.
POSITIONING:
This is an infrared panel heater. It heats objects by transferring energy directly from the heater into the object.
Therefore, consider placing the heater where it will not be immediately obstructed by objects like furniture or
where it cannot effectively radiate out, such as at the edge or in the corners of a room. Objects placed in front
of the heater will heat up and can prevent effective heat dispersion into the room. Avoid placing it opposite
windows or open doorways.
The minimum distance from the back side of the panel must be 25 mm (1“) to the mounting surface. This will
always be the case if the mounting hardware provided is used.
Objects in front of the panel must be at least 400mm (16”) away and 200 mm (8”) away from the sides. The
distance from the sides of the heater must also be respected if it is intended to recess the heater into the wall
or ceiling. Failure to do so will cause excess heat to build up behind the heater and will void the warranty.
When ceiling mounted, the distance between the sides of the heater and the sides of any adjacent heater must
be a minimum of 800mm (32”). Failure to do so could cause excess heat to build up behind the heaters and will
void the warranty.
INSTALLATION:
WARNING:
Installation should only be carried out by trained and approved engineers or competent persons.
The Inspire Comfort panel comes with an electrical plug appropriate for the rated voltage of the heater. The
plug will only fit in a mains socket of the correct voltage. NEVER attempt to connect the heater to a different
mains voltage than that indicated on the heater label.
Temperature control can be effected by using a Thermostat. See your Herschel dealer for details.
If the heating panel is being hard wired (so the plug is removed), the electrical installation should only be carried
out by suitably qualified personnel. Wiring to the heater must be connected in accordance with the relevant
national electrical safety standards. It is a Class 1 appliance and must be earthed. The electrical supply to the
unit should be provided by connecting to a circuit protected by a fuse or residual current device (RCD) or Ground
Fault circuit interrupter (GFCI ) suitable for the electrical rating of the appliance. Colour coding used in the
supplied mains cable: BLACK wire is to be connected to LIVE (‘L’), the WHITE wire to NEUTRAL (‘N’) and the
GREEN or GREEN/YELLOW wire to EARTH (‘E’).
When placed in public areas, installation must comply with relevant local electrical standards. For certain public
buildings like schools and care homes the heaters must be installed according to the specific legislation for these
types of buildings.

CAUTION:
•Ensure mains power is OFF before commencing an installation involving fixed wiring.
•Any fixed wiring outside the heater coming into contact or close proximity to the heater must be protected
by sleeving with a temperature rating of at least 90°C / 194°F.
•All cabling behind the appliance must take the shortest route to the edge of the heater.
•Ensure that the power cable is not coiled. Shorten the power cable if possible and do not place excess cable
on the rear of the heater.
•Electrical connections must not be made behind the heater regardless of wall or ceiling-mounting position.
•The heater is not to be located immediately below a socket outlet in either wall or ceiling-mounted
positions.
•DO NOT drill through the heater as this will cause irreparable damage and is also dangerous.
•DO NOT connect a heater that is damaged in any manner to the power network.
When ceiling mounting use the narrower slide-in channel in the brackets supplied. If mounting in a ceiling grid
do not place insulation material directly onto the rear of the panel.
When wall or ceiling mounting ensure that the adjustable spacing feet in the corners are screwed out until a
slight pressure is established between the panel and the mounting surface.
For mounting the Herschel panel use the supplied mounting hardware only and install in accordance with the
installation guide. Herschel Infrared Ltd cannot accept responsibility for damage, loss or injury caused by, or
resulting from incorrectly installed heaters. Herschel Infrared Ltd will not assume liability for consequential
loss however caused.
MAINTENANCE AND REPAIR:
The Herschel panel must be installed, uninstalled, cleaned or transported only when cold.
CLEANING:
Before attempting to clean the panel, unplug the heater, isolate the unit from the electrical supply and allow it
to completely cool down.
DO NOT immerse the Herschel panel heater in water or splash water onto it.
Clean the heater with a damp cloth. Never use a wet cloth. When clean, dry the surfaces with a dry cloth.
DO NOT apply abrasive materials, solvents or solvent wipes to the surface as this can cause irreparable damage.
Wait until the unit is completely dry before use.
REPAIR:
DO NOT attempt to repair or adjust any electrical or mechanical functions on this unit. Doing so will void your
warranty. Repairs must only be carried out by an authorised Herschel service partner.
DISPOSAL:
The heater is an electrical product and at the end of its working life it should be disposed of in accordance with
local regulations.
OPERATION:
On first use the Inspire Comfort panels may emit a slight odour. This is normal and the smell will disappear in a
short time.
Please note it is possible the heater may discolour with use - this is caused by air born pollution and is not a fault.
Clicking noises caused by thermal expansion are also common and will not affect the heating function.

The heater is designed to last many years and incorporates several safety functions, but if the heater has not
been used or installed in adherence to these instructions, emits any noise, smells or reaches high temperatures
in excess of 100°C (212°F), discontinue using the heater and refer to your local Herschel dealer.
WARRANTY:
Register your product here:
https://www.herschel-infrared.com/customer-service/warranty-registration/
Within ten years from date of purchase Herschel will repair or replace the
heater where the fault is due to defects in materials or workmanship. In the
event of a warranty claim please consult your local dealer and return the heater
together with proof of purchase.
A prerequisite for validity of the warranty is use at the specified supply voltage
of the heater and use in accordance with the conditions specified in this
manual. Any further warranty or claims are excluded.
The warranty covers the repair or replacement of the defective product only and Herschel shall have no liability
for installation costs or consequential loses however incurred.
Removing the serial number will void the warranty. The warranty will also be void if the heater has been
tampered with or opened in any way.
The product power label must be left on the panels where they can be accessed after installation if necessary.
Herschel Infrared Ltd will assume no responsibility for scratches on surface or frames after first use.
Herschel Infrared Ltd cannot accept responsibility for damage, loss or injury caused by ingress of water or
moisture, accidental damage, mishandling, external impact, adjustment by unauthorised personnel or failure to
follow the correct maintenance and safety precautions as stated in the manual. Refer to Herschel Infrared Ltd’s
warranty policy for full details. See https://www.herschel-infrared.com.
Note your serial number for future
reference: