HIK VISION DS-7100HQHI-K1 Series User manual

Digital Video Recorder
User Manual

Digital Video Recorder User Manual
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Legal Information
© 2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
: The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND
"WITH ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE
TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

Digital Video Recorder User Manual
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PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE
LATTER PREVAILS.

Digital Video Recorder User Manual
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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
●This device may not cause harmful interference.
●This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized
European standards listed under the EMC Directive 2014/30/EU, LVD
Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot
be disposed of as unsorted municipal waste in the European Union. For
proper recycling, return this product to your local supplier upon the
purchase of equivalent new equipment, or dispose of it at designated
collection points. For more information see:
http://www.recyclethis.info.

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2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery information.
The battery is marked with this symbol, which may include lettering to
indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling,
return the battery to your supplier or to a designated collection point. For
more information see: http://www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Applicable Model
This manual is applicable to the following models.
Table 1-1 Applicable Model
Series
Model
DS-7200HGHI-K1
DS-7216HGHI-K1
DS-7200HGHI-K2
DS-7216HGHI-K2
DS-7224HGHI-K2
DS-7232HGHI-K2
DS-7100HQHI-K1
DS-7104HQHI-K1
DS-7108HQHI-K1
DS-7116HQHI-K1
DS-7200HQHI-K1
DS-7204HQHI-K1
DS-7208HQHI-K1
DS-7216HQHI-K1
DS-7200HQHI-K1/SSD
DS-7204HQHI-K1/SSD(512G)
DS-7204HQHI-K1/SSD(1T)
DS-7200HQHI-K2
DS-7208HQHI-K2
DS-7216HQHI-K2
DS-7224HQHI-K2
DS-7232HQHI-K2
DS-7200HQHI-K/P
DS-7204HQHI-K1/P
DS-7208HQHI-K2/P
DS-7216HQHI-K2/P
DS-7300HQHI-K4
DS-7304HQHI-K4
DS-7308HQHI-K4
DS-7316HQHI-K4
DS-7324HQHI-K4
DS-7332HQHI-K4
DS-8100HQHI-K8
DS-8124HQHI-K8

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Series
Model
DS-8132HQHI-K8
DS-7200HUHI-K1
DS-7204HUHI-K1
DS-7208HUHI-K1
DS-7200HUHI-K1/E
DS-7204HUHI-K1/E
DS-7208HUHI-K1/E
DS-7200HUHI-K2
DS-7204HUHI-K2
DS-7208HUHI-K2
DS-7216HUHI-K2
DS-7200HUHI-K2/SSD
DS-7208HUHI-K2/SSD
DS-7200HUHI-K/P
DS-7204HUHI-K1/P
DS-7208HUHI-K2/P
DS-7216HUHI-K2/P
DS-7300HUHI-K4
DS-7304HUHI-K4
DS-7308HUHI-K4
DS-7316HUHI-K4
DS-7324HUHI-K4
DS-7332HUHI-K4
DS-8100HUHI-K8
DS-8108HUHI-K8
DS-8116HUHI-K8
DS-8124HUHI-K8
DS-8132HUHI-K8
DS-9000HUHI-K8
DS-9008HUHI-K8
DS-9016HUHI-K8
DS-9024HUHI-K8
DS-9032HUHI-K8
DS-7200HTHI-K1
DS-7204HTHI-K1
DS-7200HTHI-K2
DS-7204HTHI-K2
DS-7208HTHI-K2
DS-7200HTHI-K2/SSD
DS-7204HTHI-K2/SSD

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Series
Model
DS-7300HTHI-K4
DS-7316HTHI-K4
DS-8100HTHI-K8
DS-8116HTHI-K8
DS-9000HTHI-K8
DS-9016HTHI-K8
iDS-7200HQHI-K1/2S
iDS-7204HQHI-K1/2S
iDS-7200HQHI-K/4S
iDS-7208HQHI-K1/4S
iDS-7200HQHI-K/4S
iDS-7216HQHI-K1/4S
iDS-7208HQHI-K2/4S
iDS-7216HQHI-K2/4S
iDS-7200HQHI-K1/S(B)
iDS-7204HQHI-K1/2S(B)
iDS-7208HQHI-K1/4S(B)
iDS-7216HQHI-K1/4S(B)
iDS-7200HQHI-K2/4S(B)
iDS-7208HQHI-K2/4S(B)
iDS-7216HQHI-K2/4S(B)
iDS-7200HUHI-K/4S
iDS-7204HUHI-K1/4S
iDS-7208HUHI-K1/4S
iDS-7204HUHI-K2/4S
iDS-7208HUHI-K2/4S
iDS-7200HUHI-K/4S(B)
iDS-7204HUHI-K1/4S(B)
iDS-7208HUHI-K1/4S(B)
iDS-7204HUHI-K2/4S(B)
iDS-7208HUHI-K2/4S(B)
iDS-7300HUHI-K4/16S
iDS-7316HUHI-K4/16S
iDS-9000HUHI-K8/16S
iDS-9016HUHI-K8/16S
iDS-7200HQHI-M1/S
iDS-7204HQHI-M1/S
iDS-7208HQHI-M1/S
iDS-7216HQHI-M1/S
iDS-7200HQHI-M1/FA
iDS-7204HQHI-M1/FA
iDS-7208HQHI-M1/FA
iDS-7216HQHI-M1/FA

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Series
Model
iDS-7200HQHI-M2/S
iDS-7208HQHI-M2/S
iDS-7216HQHI-M2/S
iDS-7232HQHI-M2/S
iDS-7200HQHI-M2/FA
iDS-7208HQHI-M2/FA
iDS-7216HQHI-M2/FA
iDS-7200HUHI-M1/S
iDS-7204HUHI-M1/S
iDS-7208HUHI-M1/S
iDS-7200HUHI-M1/FA
iDS-7204HUHI-M1/FA
iDS-7208HUHI-M1/FA
iDS-7200HUHI-M2/S
iDS-7204HUHI-M2/S
iDS-7208HUHI-M2/S
iDS-7216HUHI-M2/S
iDS-7200HUHI-M2/FA
iDS-7204HUHI-M2/FA
iDS-7208HUHI-M2/FA
iDS-7300HUHI-M4/S
iDS-7316HUHI-M4/S
iDS-7332HUHI-M4/S
iDS-7300HQHI-M4/S
iDS-7316HQHI-M4/S
iDS-7332HQHI-M4/S
iDS-8100HQHI-M8/S
iDS-8116HQHI-M8/S
iDS-9000HUHI-M8/S
iDS-9016HUHI-M8/S
iDS-9032HUHI-M8/S
iDS-9032HQHI-M8/S
iDS-9032HQHI-M8/S

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Safety Instruction
●Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
●In the use of the product, you must be in strict compliance with the electrical safety regulations
of the nation and region.
●Firmly connect the plug to the power socket. Do not connect several devices to one power
adapter. Power off the device before connecting and disconnecting accessories and peripherals.
●Shock hazard! Disconnect all power sources before maintenance.
●The equipment must be connected to an earthed mains socket-outlet.
●The socket-outlet shall be installed near the equipment and shall be easily accessible.
●indicates hazardous live and the external wiring connected to the terminals requires
installation by an instructed person.
●Never place the equipment in an unstable location. The equipment may fall, causing serious
personal injury or death.
●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power
Source) according to the IEC62368.
●High touch current! Connect to earth before connecting to the power supply.
●If smoke, odor or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service center.
●Use the device in conjunction with an UPS, and use factory recommended HDD if possible.
●This product contains a coin/button cell battery. If the battery is swallowed, it can cause severe
internal burns in just 2 hours and can lead to death.
●This equipment is not suitable for use in locations where children are likely to be present.
●CAUTION: Risk of explosion if the battery is replaced by an incorrect type.
●Improper replacement of the battery with an incorrect type may defeat a safeguard (for
example, in the case of some lithium battery types).
●Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery,
which may result in an explosion.
●Do not leave the battery in an extremely high temperature surrounding environment, which
may result in an explosion or the leakage of flammable liquid or gas.
●Do not subject the battery to extremely low air pressure, which may result in an explosion or
the leakage of flammable liquid or gas.
●Dispose of used batteries according to the instructions.
●Keep body parts away from fan blades and motors. Disconnect the power source during
servicing.
●Keep body parts away from motors. Disconnect the power source during servicing.

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Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
●The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment
without liquids.
●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a
result of dropping it may cause damage to the sensitive electronics within the recorder.
●The equipment shall not be exposed to dripping or splashing and that no objects filled with
liquids shall be placed on the equipment, such as vases.
●No naked flame sources, such as lighted candles, should be placed on the equipment.
●The ventilation should not be impeded by covering the ventilation openings with items, such as
newspapers, table-cloths, curtains, etc. The openings shall never be blocked by placing the
equipment on a bed, sofa, rug or other similar surface.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●For certain models, the equipment has been designed, when required, modified for connection
to an IT power distribution system.
●identifies the battery holder itself and identifies the positioning of the cell(s) inside the
battery holder.
●+ identifies the positive terminal(s) of equipment which is used with, or generates direct
current. + identifies the negative terminal(s) of equipment which is used with, or generates
direct current.
●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●Use only power supplies listed in the user manual or user instruction.
●The USB port of the equipment is used for connecting to a mouse, keyboard, USB flash drive, or
Wi-Fi dongle only.
●Use only power supplies listed in the user manual or user instruction.
●Do not touch the sharp edges or corners.
●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds
the stated value, please ensure the device is running in a cool environment, or replace HDD(s)
to make the HDD temperature in S.M.A.R.T. below the stated value.

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Contents
Chapter 1 Basic Operation ..........................................................................................................1
1.1 Activate Your Device .............................................................................................................1
1.1.1 Default User and IP Address ......................................................................................1
1.1.2 Activate via Local Menu .............................................................................................1
1.1.3 Activate via SADP .......................................................................................................2
1.1.4 Activate via Client Software.......................................................................................3
1.1.5 Activate via Web Browser..........................................................................................6
1.2 Configure TCP/IP ...................................................................................................................7
1.3 Configure HDD .......................................................................................................................9
1.4 Configure Signal Input...........................................................................................................9
1.5 Configure Enhanced IP Mode................................................................................................9
1.6 Connect PoC Camera ...........................................................................................................10
1.7 Add Network Camera..........................................................................................................11
1.7.1 Add Automatically Searched Online Network Camera...........................................12
1.7.2 Add Network Camera Manually ..............................................................................13
1.7.3 Add Network Camera via Customized Protocol......................................................15
1.8 Configure 5 MP Long Distance Transmission .....................................................................16
1.9 Connect to Platform ............................................................................................................16
1.9.1 Configure Hik-Connect .............................................................................................16
1.9.2 Configure ISUP..........................................................................................................17
Chapter 2 Camera Settings .......................................................................................................20
2.1 Configure Image Parameters ..............................................................................................20
2.2 Configure OSD .....................................................................................................................20
2.3 Configure Privacy Mask.......................................................................................................21
2.4 Import/Export IP Camera Configuration Files....................................................................22
2.5 IP Camera Time Sync ...........................................................................................................23
2.6 Save Camera VCA Data........................................................................................................23
2.7 Upgrade IP Cameras ............................................................................................................24

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Chapter 3 Live View.................................................................................................................. 25
3.1 Start Live View.....................................................................................................................25
3.1.1 Configure Live View Settings ...................................................................................25
3.1.2 Configure Auto-Switch of Cameras..........................................................................26
3.1.3 Configure Live View Layout......................................................................................27
3.1.4 Configure Channel-Zero Encoding ...........................................................................28
3.1.5 Use an Auxiliary Monitor .........................................................................................29
3.2 Digital Zoom.........................................................................................................................30
3.3 Live View Strategy ...............................................................................................................30
3.4 3D Positioning......................................................................................................................31
3.5 Facial Recognition................................................................................................................31
3.6 PTZ Control ..........................................................................................................................34
3.6.1 Configure PTZ Parameters .......................................................................................34
3.6.2 Set a Preset...............................................................................................................35
3.6.3 Call a Preset ..............................................................................................................36
3.6.4 Set a Patrol ...............................................................................................................36
3.6.5 Call a Patrol...............................................................................................................38
3.6.6 Set a Pattern.............................................................................................................39
3.6.7 Call a Pattern ............................................................................................................40
3.6.8 Set Linear Scan Limit ................................................................................................40
3.6.9 One-Touch Park ........................................................................................................41
3.6.10 Auxiliary Functions.................................................................................................41
Chapter 4 Recording and Playback............................................................................................43
4.1 Recording.............................................................................................................................43
4.1.1 Configure Recording Parameters.............................................................................43
4.1.2 Enable H.265 Stream Access ....................................................................................45
4.1.3 Manual Recording .................................................................................................... 45
4.1.4 Configure Recording Schedule.................................................................................45
4.1.5 Configure Continuous Recording.............................................................................47
4.1.6 Configure Motion Detection Triggered Recording..................................................47
4.1.7 Configure Event Triggered Recording......................................................................47

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4.1.8 Configure Alarm Triggered Recording .....................................................................48
4.1.9 Configure Picture Capture........................................................................................48
4.1.10 Configure Holiday Recording .................................................................................49
4.1.11 Configure Redundant Recording and Capture ......................................................49
4.1.12 Configure 1080p Lite Mode ...................................................................................51
4.2 Playback...............................................................................................................................51
4.2.1 Instant Playback .......................................................................................................51
4.2.2 Play Normal Video....................................................................................................51
4.2.3 Play Smart Searched Video......................................................................................52
4.2.4 Play Custom Searched Files .....................................................................................53
4.2.5 Play Tag Files ............................................................................................................53
4.2.6 Play by Sub-periods..................................................................................................55
4.2.7 Play Log Files.............................................................................................................55
4.2.8 Play External Files.....................................................................................................56
4.3 Playback Operations ...........................................................................................................57
4.3.1 Normal/Smart/Custom Video..................................................................................57
4.3.2 Set Play Strategy in Important/Custom Mode........................................................57
4.3.3 Edit Video Clips.........................................................................................................57
4.3.4 Switch between Main Stream and Sub-Stream ......................................................58
4.3.5 Thumbnails View......................................................................................................58
4.3.6 Fast View ..................................................................................................................58
4.3.7 Digital Zoom .............................................................................................................59
Chapter 5 Smart Analysis.......................................................................................................... 60
5.1 Engine Configuration...........................................................................................................60
5.2 Task Configuration ..............................................................................................................61
5.3 Configure Enhanced VCA Mode..........................................................................................62
5.4 Face Picture Comparison.....................................................................................................62
5.4.1 Facial Detection........................................................................................................62
5.4.2 Face Picture Library Management...........................................................................63
5.4.3 Configure Face Picture Comparison ........................................................................64
5.4.4 Face Picture Search ..................................................................................................66

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5.5 Perimeter Protection...........................................................................................................69
5.5.1 Intrusion Detection ..................................................................................................69
5.5.2 Line Crossing Detection............................................................................................71
5.5.3 Region Entrance Detection ......................................................................................72
5.5.4 Region Exiting Detection..........................................................................................73
5.6 Human Body Detection .......................................................................................................74
5.6.1 Human Body Detection............................................................................................74
5.6.2 Human Body Search .................................................................................................75
5.7 Motion Detection ................................................................................................................77
5.8 Vehicle Detection ................................................................................................................78
5.8.1 Configure Vehicle Detection ....................................................................................78
5.8.2 Vehicle Search ..........................................................................................................78
5.9 Target Detection.................................................................................................................. 79
5.10 View People Counting Statistics .......................................................................................80
5.11 Heat Map ...........................................................................................................................80
Chapter 6 Event........................................................................................................................82
6.1 Normal Event Alarm............................................................................................................82
6.1.1 Configure Video Loss Alarms ...................................................................................82
6.1.2 Configure Video Tampering Alarms.........................................................................82
6.1.3 Configure Sensor Alarms..........................................................................................82
6.1.4 Configure Exceptions Alarms ...................................................................................83
6.2 VCA Event Alarm .................................................................................................................84
6.2.1 Unattended Baggage Detection...............................................................................84
6.2.2 Object Removal Detection .......................................................................................85
6.2.3 Audio Exception Detection ......................................................................................86
6.2.4 Defocus Detection ....................................................................................................87
6.2.5 Sudden Scene Change Detection .............................................................................88
6.2.6 PIR Alarm ..................................................................................................................89
6.3 Configure Arming Schedule.................................................................................................90
6.4 Configure Linkage Actions...................................................................................................91
6.4.1 Configure Auto-Switch Full Screen Monitoring.......................................................91

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6.4.2 Configure Buzzer ......................................................................................................92
6.4.3 Notify Surveillance Center .......................................................................................92
6.4.4 Configure Email Linkage...........................................................................................93
6.4.5 Trigger Alarm Output ...............................................................................................93
6.4.6 Configure PTZ Linkage ..............................................................................................93
6.4.7 Configure Audio and Light Alarm Linkage ...............................................................94
Chapter 7 File Management .....................................................................................................95
7.1 Search Files ..........................................................................................................................95
7.2 Export Files ..........................................................................................................................95
7.3 Smart Search........................................................................................................................95
Chapter 8 POS Configuration ....................................................................................................96
8.1 Configure POS Connection ..................................................................................................96
8.2 Configure POS Text Overlay................................................................................................99
8.3 Configure POS Alarm.........................................................................................................100
Chapter 9 Storage .................................................................................................................. 102
9.1 Storage Device Management............................................................................................102
9.1.1 Manage Local HDD .................................................................................................102
9.1.2 Add a Network Disk................................................................................................104
9.1.3 Manage eSATA .......................................................................................................105
9.2 Disk Array...........................................................................................................................107
9.2.1 Create a Disk Array.................................................................................................107
9.2.2 Rebuild an Array.....................................................................................................110
Chapter 10 Network Settings.................................................................................................. 113
10.1 Configure DDNS ...............................................................................................................113
10.2 Configure PPPoE ..............................................................................................................113
10.3 Configure Port Mapping (NAT) .......................................................................................114
10.4 Configure Wi-Fi................................................................................................................115
10.5 Configure SNMP ..............................................................................................................117
10.6 Configure Email ...............................................................................................................119
10.7 Configure Port .................................................................................................................120
10.8 Configure ONVIF ..............................................................................................................122

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Chapter 11 User Management and Security ............................................................................ 123
11.1 Manage User Accounts ...................................................................................................123
11.1.1 Add a User ............................................................................................................123
11.1.2 Edit the Admin User .............................................................................................124
11.1.3 Edit an Operator/Guest User...............................................................................125
11.2 Manage User Permissions...............................................................................................126
11.2.1 Set User Permissions............................................................................................126
11.2.2 Set Live View Permission on Lock Screen............................................................128
11.3 Configure Password Security ..........................................................................................129
11.3.1 Export GUID File ...................................................................................................129
11.3.2 Configure Security Questions ..............................................................................130
11.3.3 Configure Reserved Email ....................................................................................131
11.4 Reset Password ...............................................................................................................132
11.4.1 Reset Password by GUID......................................................................................132
11.4.2 Reset Password by Security Questions ...............................................................133
11.4.3 Reset Password by Hik-Connect ..........................................................................133
11.4.4 Reset Password by Reserved Email .....................................................................134
Chapter 12 System Management............................................................................................ 135
12.1 Configure Device .............................................................................................................135
12.2 Configure Time ................................................................................................................135
12.2.1 Manual Time Synchronization .............................................................................136
12.2.2 NTP Synchronization ............................................................................................136
12.2.3 DST Synchronization.............................................................................................136
12.3 Network Detection..........................................................................................................137
12.3.1 Network Traffic Monitoring.................................................................................137
12.3.2 Test Network Delay and Packet Loss...................................................................137
12.3.3 Export Network Packet ........................................................................................138
12.3.4 Network Resource Statistics ................................................................................138
12.4 Storage Device Maintenance ..........................................................................................139
12.4.1 Bad Sector Detection............................................................................................139
12.4.2 S.M.A.R.T. Detection............................................................................................140

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12.4.3 HDD Health Detection..........................................................................................141
12.4.4 Configure Disk Clone ............................................................................................142
12.4.5 Repair Database ...................................................................................................143
12.5 Upgrade Device ...............................................................................................................143
12.5.1 Upgrade by Local Backup Device .........................................................................143
12.5.2 Upgrade by FTP ....................................................................................................144
12.5.3 Upgrade by Web Browser....................................................................................144
12.5.4 Upgrade by Hik-Connect ......................................................................................145
12.6 Import/Export Device Configuration Files......................................................................145
12.7 Log Management.............................................................................................................146
12.7.1 Log Storage ...........................................................................................................146
12.7.2 Search & Export Log Files.....................................................................................147
12.7.3 Upload Logs to the Server....................................................................................148
12.7.4 One-Way Authentication .....................................................................................149
12.7.5 Two-Way Authentication.....................................................................................149
12.8 Restore Default Settings .................................................................................................150
12.9 Security Management .....................................................................................................150
12.9.1 Configure ONVIF...................................................................................................151
12.9.2 IP/MAC Address Filter..........................................................................................151
12.9.3 RTSP Authentication ............................................................................................152
12.9.4 RTSP Digest Algorithm .........................................................................................153
12.9.5 ISAPI Service .........................................................................................................153
12.9.6 HTTP Authentication ............................................................................................153
12.9.7 HTTP/Web Digest Algorithm................................................................................153
12.9.8 Picture URL Digest Authentication ......................................................................154
12.9.9 Disable SADP Services ..........................................................................................154
Chapter 13 Appendix.............................................................................................................. 155
13.1 List of Applicable Power Adapter ...................................................................................155
13.2 Glossary ...........................................................................................................................156
13.3 Communication Matrix ...................................................................................................157
13.4 Device Command.............................................................................................................158

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13.5 Frequently Asked Questions ...........................................................................................158
13.5.1 Why is there a part of channels displaying “No Resource” or turning black
screen in multi-screen live view?............................................................................158
13.5.2 Why is the video recorder notifying risky password after a network camera is
added? .....................................................................................................................158
13.5.3 Why is the video recorder notifying the stream type is not supported?...........159
13.5.4 How to improve the playback image quality? ....................................................159
13.5.5 Why is analog channel having "NO VIDEO" overlaid on live view? ...................159
13.5.6 How to confirm the video recorder is using H.265 to record video? .................160
13.5.7 Why is the timeline at playback not constant?...................................................160
13.5.8 Why is the video recorder notifying the network is unreachable when a network
camera is being added?...........................................................................................160
13.5.9 Why is the IP address of network camera being changed automatically? ........161
13.5.10 Why is the video recorder notifying IP conflict?...............................................161
13.5.11 Why is image getting stuck when playing back by single or multi-channel
cameras?..................................................................................................................161
13.5.12 Why does my video recorder make a beeping sound after booting?..............161
13.5.13 Why is there no recorded video after the motion detection is set?................162
13.5.14 Why is the device not able to control PTZ camera via coaxitron? ...................162
13.5.15 Why does the PTZ seem unresponsive via RS-485?..........................................162
13.5.16 Why is the video sound quality not good?........................................................163