HIK VISION DS-9500 Series NVR User manual

DS-9500 Series NVR
USER MANUAL
Version 1.3.1

User Manual of DS-9500 Series NVR
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Hikvision® Network Digital Video Recorder User’s Manual
This manual, as well as the software described in it, is furnished under license and may be used or copied only in
accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject
to change without notice, and should not be construed as a commitment by Hikvision Digital Technology Co., Ltd.
(Hikvision). Hikvision assumes no responsibility or liability for any errors or inaccuracies that may appear in the book.
Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written
permission of Hikvision.
HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
REGARDING THE HIKVISION SOFTWARE. HIKVISION DOES NOT WARRANT, GUARANTEE, OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE HIKVISION
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR
OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE HIKVISION
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO
YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE
LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE HIKVISION SOFTWARE EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

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Regulatory Information
FCC Information
FCC compliance: This equipment has been tested and found to comply with the limits for a digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE" and comply
therefore with the applicable harmonized European standards listed under the Low Voltage Directive
2006/95/EC, the EMC Directive 2004/108/EC.
2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper recycling, return this product to your local
supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection
points. For more information see: www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted
municipal waste in the European Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may include lettering to indicate
cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see: www.recyclethis.info.
Description on Laser Specification
The optical disc drive such as DVD Super Multi (Double Layer) Drive 22X that is used in this computer is equipped
with laser. The classification label with the following sentence is affixed to the surface of the drive.
CLASS 1 LASER
PRODUCT TO IEC60825-1
LASER KLASSE 1
The drive with the above label is certified by the manufacturer that the drive complies with the requirement for laser
product on the date of manufacturing pursuant to article 21 of Code of Federal Regulations by the United States of
America, Department of Health & Human Services, Food and Drug Administration.
In other countries, the drive is certified to comply with the requirement pursuant to IEC 60825-1 and EN 60825-1 on
class 1 laser product.
This computer is equipped with the optical disc drive in the following list according to the model.
Safety Warnings and Cautions
Please pay attention to the following warnings and cautions:
Hazardous Voltage may be present: Special measures and precautions must be
taken when using this device. Some potentials (voltages) on the device may present a
hazard to the user. This device should only be used by the Employees from our company
with knowledge and training in working with these types of devices that contain live
circuits.

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Power Supply Hazardous Voltage: AC mains voltages are present within the power supply assembly. This
device must be connected to a UL approved, completely enclosed power supply, of the proper rated voltage and
current. No user serviceable parts inside the power supply.
System Grounding (Earthing): To avoid shock, ensure that all AC wiring is not exposed and that the earth
grounding is maintained. Ensure that any equipment to which this device will be attached is also connected to
properly wired grounded receptacles and are approved medical devices.
Power Connect and Disconnect: The AC power supply cord is the main disconnect
device to mains (AC power).The socket outlet shall be installed near the equipment and
shall be readily accessible.
Installation and Maintenance: Do not connect/disconnect any cables to or perform
installation/maintenance on this device during an electrical storm.
Power Cord Requirements: The connector that plugs into the wall outlet must be a grounding-type male
plug designed for use in your region. It must have certification marks showing certification by an agency in your
region. The connector that plugs into the AC receptacle on the power supply must be an IEC 320, sheet C13,
female connector. See the following website for more information http://kropla.com/electric2.htm.
Lithium Battery: This device contains a Lithium Battery. There is a risk of explosion
if the battery is replaced by an incorrect type. Dispose of used batteries according to the
vendor’s instructions and in accordance with local environmental regulations.
Perchlorate Material: Special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate. This notice is required by California Code

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of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This
device includes a battery which contains perchlorate material.
Taiwan battery recycling:
Please recycle batteries.
Thermal and Mechanical Injury: Some components such as heat sinks, power
regulators, and processors may be hot; care should be taken to avoid contact with these
components.
Electro Magnetic Interference: This equipment has not been tested for compliance
with emissions limits of FCC and similar international regulations. This device is not, and
may not be, offered for sale or lease, or sold, or leased until authorization from the United
States FCC or its equivalent in other countries has been obtained. Use of this equipment in a
residential location is prohibited. This equipment generates, uses and can radiate radio
frequency energy which may result in harmful interference to radio communications. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment on and off, the user is required to take measures to eliminate the interference or discontinue the use of
this equipment.
Lead Content:
Please recycle this device in a responsible manner. Refer to local environmental
regulations for proper recycling; do not dispose of device in unsorted municipal
waste.

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Preventive and Cautionary Tips
Before connecting and operating your DVR, please be advised of the following tips:
•Ensure unit is installed in a well-ventilated, dust-free environment.
•Unit is designed for indoor use only.
•Keep all liquids away from the DVR.
•Ensure environmental conditions meet factory specifications.
•Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it
may cause damage to the sensitive electronics within the unit.
•Use the DVR in conjunction with an UPS if possible.
•Power down the unit before connecting and disconnecting accessories and peripherals.
•A factory recommended HDD should be used for this device.
•Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or
equivalent type only. Dispose of used batteries according to the instructions provided by the battery
manufacturer.

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TABLE OF CONTENTS
C HA PT E R 1.....................................................................................................................................6
Introduction...........................................................................................................................................6
1.1 Front Panel Introduction ...........................................................................................................7
1.2 Rear Panel.................................................................................................................................9
1.3 Starting and Shutting Down Your NVR..................................................................................10
C HA PT E R 2...................................................................................................................................12
Network Parameters Configuration..................................................................................................12
2.1 Hyper Terminal Setup .............................................................................................................13
2.2 Network Configuration by Hyper Terminal............................................................................15
C H A P T E R 3............................................................................................................................16
ActiveX Control Installation..............................................................................................................16
C HA PT E R 4...................................................................................................................................18
User Login and Exit............................................................................................................................18
C HA PT E R 5...................................................................................................................................20
Preview.................................................................................................................................................20
5.1 Preview ...................................................................................................................................21
5.1.1 Multi-window Division................................................................................................21
5.1.2 Preview.........................................................................................................................22
5.1.3 Preview Control ...........................................................................................................22
5.1.4 Stop Preview ................................................................................................................23
5.2 Recording and Image Capturing .............................................................................................23
5.2.1 Recording.....................................................................................................................23
5.2.2 Image Capturing...........................................................................................................24
5.3 Video Parameters Settings.......................................................................................................24
C HA PT E R 6...................................................................................................................................25
PTZ Control.........................................................................................................................................25
C HA PT E R 7...................................................................................................................................27
Playback...............................................................................................................................................27
7.1 Playback Query.......................................................................................................................28
7.2 Play Recording File.................................................................................................................29
7.3 Capturing Image and Download .............................................................................................30
7.4 Remote Backup.......................................................................................................................30
C HA PT E R 8...................................................................................................................................32
Log Search...........................................................................................................................................32
C HA PT E R 9...................................................................................................................................34
Configuration ......................................................................................................................................34
9.1 Local Configuration................................................................................................................35
9.2 IP Camera Configuration ........................................................................................................35
9.2.1 QuickAdd of IP camera...............................................................................................36
9.2.2 SingleAdd of IP camera...............................................................................................37
9.3 Recording Settings..................................................................................................................39
9.3.1 Video Parameters .........................................................................................................40
9.3.2 Schedule Recording .....................................................................................................40
9.3.3 Motion Detection Recording........................................................................................42
9.3.4Alarm Recording..........................................................................................................44
9.3.5 Other Recording Modes...............................................................................................46
9.4 Alarm Settings.........................................................................................................................46
9.4.1 Motion DetectionAlarm ..............................................................................................46
9.4.2 Signal Level Alarm ......................................................................................................47
9.4.3 Video Loss....................................................................................................................48
9.4.4 Video Tampering..........................................................................................................49
9.4.5 Exceptions....................................................................................................................50
9.5 Network Configuration ...........................................................................................................51
9.5.1 Basic Configuration .....................................................................................................51

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9.5.2 PPPoE Settings.............................................................................................................51
9.5.3 DDNS Settings.............................................................................................................51
9.5.4 NTP Settings ................................................................................................................52
9.5.5 Net Disk Settings..........................................................................................................52
9.5.6 E-Mail Settings ............................................................................................................53
9.6 HDD Settings..........................................................................................................................53
9.7 Channel Configuration............................................................................................................54
9.7.1 Channel Display Settings.............................................................................................54
9.7.2 Video Mask ..................................................................................................................55
9.8 RAID Configuration ...............................................................................................................56
9.8.1Array Configuration.....................................................................................................56
9.8.2 Virtual HDD Configuration..........................................................................................63
9.9 Account Management .............................................................................................................66
9.10 Remote Upgrade ...................................................................................................................67
C HA PT E R 10.................................................................................................................................68
Appendix..............................................................................................................................................68
Glossary ........................................................................................................................................69
FAQ...............................................................................................................................................70
List of Compatible IP Cameras.....................................................................................................71
List of Hikvision IP Cameras Supported by DS-9500 NVR.................................................71
List of Third-party IP Cameras Supported by DS-9500 NVR ..............................................73

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C H A P T E R 1
Introduction

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1.1 Front Panel Introduction
DS-9508NI-S/R Front Panel:
No.
Name
Description
1
Status
LED
Indicators
Power
Turning red indicates power supply but without system running, turning blue
indicates power supply and system running.
Alarm
Alarm indicator turns red when a sensor alarm is detected.
TX/RX
TX/RX indictor blinks blue when network connection is functioning
properly.
HDD
HDD indicator blinks red when data is being read from or written to HDD.
Ready
Ready indicator turns blue when NVR is functioning properly.
Backup
Backup indicator blinks blue when data is being backup.
2
USB Ports
Universal Serial Bus (USB) ports for additional devices such as USB mouse
and USB Hard Disk Drive (HDD).
3
Power Button
Powers NVR on/off.
4
Backup Button
Backup video files.
5
Channel Status Indicators
Blue indicates recording, red indicates network connection, purple indicates
recording & network connection.

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DS-9516NI-S/R Front Panel:
No.
Name
Description
1
Status
LED
Indicators
Power
Turning red indicates power supply but without system running, turning blue
indicates power supply and system running.
Alarm
Alarm indicator turns red when a sensor alarm is detected.
TX/RX
TX/RX indictor blinks blue when network connection is functioning properly.
HDD
HDD indicator blinks red when data is being read from or written to HDD.
Ready
Ready indicator turns blue when NVR is functioning properly.
Backup
Backup indicator blinks blue when data is being backup.
2
Backup Button
Backup video files.
3
USB Ports
Universal Serial Bus (USB) ports for additional devices such as USB mouse
and USB Hard Disk Drive (HDD).
4
Power Button
Powers NVR on/off.
5
Channel Status
Indicators
Blue indicates recording, red indicates network connection, purple indicates
recording & network connection.

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1.2 Rear Panel
DS-9508NI-S/R:
No.
Item
Description
1
RESET
Press and hold it for 10 seconds to reset all parameters to factory defaults.
2
RS-232
Connect to RS-232 devices.
3
LAN
10/100/1000Mbps Self-adaptive UTP Ethernet interface.
4
eSATA (optional)
Backup/extended storage interface, connect to external SATA disk,
CD-RW, disk array, etc.
5
RS-485 Matching
Resistor Switch (SW)
Connection of 120-ohm terminator for RS-485 bus. ON=connected;
OFF=disconnected.
6
RS-485
Connect to RS-485 devices, e.g., P/T receiver, etc. Use the T+ and T－terminals
of RS-485 interface to connect to the R+ and R- terminals of the receiver.
ALARM IN
16 relay alarm inputs
ALARM OUT
4 relay alarm outputs
7
GND
Grounding
8
POWER
220VAC power supply
Note: Currently the RS-485 interface of DS-9500 NVR is reserved for future use.

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DS-9516NI-S/R:
No.
Item
Description
1
RESET
Press and hold it for 10 seconds to reset all parameters to factory defaults
2
RS-232
Connect to RS-232 devices
3
LAN
10/100/1000Mbps Self-adaptive UTP Ethernet interface.
4
eSATA (optional)
Backup/extended storage interface, connect to external SATA disk,
CD-RW, disk array, etc.
5
RS-485 Matching
Resistor Switch (SW)
Connection of 120-ohm terminator for RS-485 bus. ON=connected;
OFF=disconnected.
6
RS-485
Connect to RS-485 devices, e.g., P/T receiver, etc. Use the T+ and T－
terminals of RS-485 interface to connect to the R+ and R- terminals of the
receiver.
ALARM IN
16 relay alarm inputs
ALARM OUT
4 relay alarm outputs
7
GND
Grounding
8
POWER
220VAC power supply
Note: Currently the RS-485 interface of DS-9500 NVR is reserved for future use.
1.3 Starting and Shutting Down Your NVR
Power On
If the power LED indicator on the front panel is off, please plug the power supply into an electrical outlet, the LED
should turn red, indicating the unit is receiving power.
When the LED is red, please press the Power button on the front panel. The Power indicator will turn blue. The
unit will begin to start.
Note: DS-9500 series NVR do not have local output, when Ready indicator turns blue, that means the unit is
power on and ready to be configured.

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Power Off
Standard Shutdown
Press and hold the POWER button for 3 seconds; the device will enter power off process, when power indicator
turns red, turn off the power switch on the back panel.
Other Methods of Shutdown
Shutdown with Power Switch
Please try to avoid shutting down the unit by turn off the power switch on the back panel (especially during
recording).
Shutdown by Unplug Power Supply
Please try to avoid shutting down the unit by unplug power supply (especially during recording).
Note: It is highly recommended that an Uninterruptible Power Supply (UPS) be used in conjunction with the
unit.

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C H A P T E R 2
Network Parameters Configuration

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DS-9500 Series NVR is mainly used with IPC, DVS network video storage and playback. Network configurations
are needed before operating, including: IP address, subnet mask, gateway and port.
Note: The factory default username is admin, password is 12345.
The factory default IP address of DS-9500 series NVR is 192.168.0.1.
2.1 Hyper Terminal Setup
The common method is to connect NVR and PC with serial line, run Hyper Terminal and modify parameters with
serial command. Please connect the RS-232 port of NVR with the COM port of PC directly, power on the NVR
and PC and follow the steps:
Step 1: Enter Hyper Terminal.
Click “Start”-> “Programs”-> “Accessories”-> “Communications”-> “Hyper Terminal”in Windows system, and
the dialogue box below will appears as Figure 2.1.1.
Figure 2.1.1
Step 2: Name the connection and define the icon.
Input a name (e.g. HK), select an icon, and press “OK”to enter “Connect To”dialogue box.
Step 3: Select the communication port.
Select “COM1”in “Connect To”inter face (Please select the COM port according to the reality, in case PC has
more than 1 COM.) Press “OK”to enter “Properties”dialogue box.
Figure 2.1.2
Step 4: Serial port setup.

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Set port parameters in “COM1 Properties” dialogue box as follow: (Fig 2.1.3)
Figure 2.1.3
The parameters should be:
Bits per second: 115200
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
Press “Apply” and “OK” after the setup. Press “Enter” under Hyper Terminal interface. When “[root@dvrdvs/]#”
appears, the connection is established.
Figure 2.1.4
Step5: Disconnect and save connection.
According to the tips, disconnect and save “HK” for the next time. After saving, there will be a new “Hyper
Terminal” item established in the program group “Start”-> “Accessories”->“Communications”->“Hyper Terminal”.
“Connection” names of all Hyper Terminal are included. You can see an icon named as “HK” here.

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2.2 Network Configuration by Hyper Terminal
Enter Hyper Terminal
Click “Start”->“Programs”->“Accessories”->“Communications”->“Hyper Terminal”->“HK”, then the Hyper
Terminal interface will appear as figure below. Type “Enter”, and the prompt “[root@dvrdvs/]#” will appear which
means connection between RS232 interface of PC and RS232 interface of NVR is established successfully by
Hyper Terminal. The following operation commands are to accomplish the parameters setup in the prompt.
Figure 2.2.1
Commands
Utilities
helpm
Console help command is used to print common commands, show as Figure 2.2.1.
getIp
Show the current IP address of NVR. Command format: getIp “Enter”.
setIp
Setup NVR IP address. Command format: setIp IP: mask
e.g. setIp 192..168.1.11:255.255.255.0
getPort
Show the current port of NVR. Command format: getPort “Enter”.
setPort
Setup NVR port. Command format: setPort Port
e.g. setPort 9000
getGateway
Show current NVR gateway address. Command format: getGateway “Enter”.
setGateway
Setup NVR gateway. Command format: setGateway Gateway
e.g. setGateway 192.168.1.1

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C H A PT E R 3
ActiveX Control Installation

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DS-9500 series NVR can be accessed and configured by web server. Open IE browser, input the IP address of
DS-9500 and then click Enter. The system will remind you to install the ActiveX control. After the installation, you
can configure and manage the NVR remotely.
The ActiveX control has English and Chinese to selections. It can be used under 1024*768, 1152*864, 1280*1024
display resolutions.
Note: Please use IE 6.0 or IE 7.0 as browser, and upgrade OS to the latest version.