HIK VISION HWN-2100H Series User manual

Network Video Recorder
User Manual

Network Video Recorder User Manual
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User Manual
COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries
(hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be
“the Manual”) cannot be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of Hikvision. Unless
otherwise stipulated, Hikvision does not make any warranties, guarantees or
representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to Network Video Recorder (NVR).
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version in the company website (https://www.hi-watch.eu/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the properties of Hikvision
in various jurisdictions. Other trademarks and logos mentioned below are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS
IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS,
OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG
OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR
LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL
BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES
FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING
FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT
IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN
YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT
YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN
THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE
LAW, THE LATER PREVAILS.
User Manual Quick Start Guide

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
FCC compliance: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the
interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the LVD Directive
2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collection points. For more
information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See the
product documentation for specific battery information. The battery is
marked with this symbol, which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a
designated collection point. For more information see: www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Safety Instructions
Proper configuration of all passwords and other security settings is the
responsibility of the installer and/or end-user.
In the use of the product, you must be in strict compliance with the electrical
safety regulations of the nation and region. Please refer to technical
specifications for detailed information.
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the
Limited Power Source with 100~240 VAC, 48VDC or 12 VDC according to the
IEC60950-1 standard. Please refer to technical specifications for detailed
information.
Do not connect several devices to one power adapter as adapter overload may
cause over-heating or a fire hazard.
Please make sure that the plug is firmly connected to the power socket.
If smoke, odor or noise rise from the device, turn off the power at once and
unplug the power cable, and then please contact the service center.
Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
Ensure unit is installed in a well-ventilated, dust-free environment.
Unit is designed for indoor use only.
Keep all liquids away from the device.
Ensure environmental conditions meet factory specifications.
Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit
as a result of dropping it may cause damage to the sensitive electronics within
the unit.
Use the device in conjunction with an UPS if possible.
Power down the unit before connecting and disconnecting accessories and
peripherals.
A factory recommended HDD should be used for this device.
Improper use or replacement of the battery may result in hazard of explosion.
Replace with the same or equivalent type only. Dispose of used batteries
according to the instructions provided by the manufacturer.

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Applicable Models
This manual is applicable to the models listed in the following table.
Series
Model
HWN-2100H
HWN-2104H
HWN-2108H
HWN2100H-P
HWN-2104H-4P
HWN-2108H-8P
HWN-2100MH
HWN-2104MH
HWN-2108MH
HWN-2100MH-P
HWN-2104MH-4P
HWN-2108MH-8P
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Provides additional information to emphasize or supplement
important points of the main text.
Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not avoided,
will result in death or serious injury.

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Product Key Features
General
Connectable to network cameras, network dome and encoders.
Connectable to the third-party network cameras via HIK, ONVIF, private RTSP
protocols.
Connectable to the smart IP cameras.
PAL/NTSC adaptive video inputs.
Supports H.265+/H.265/ H.264+/H.264 video streams.
Each channel supports dual-stream.
Up to 8 network cameras can be connected.
Independent configuration for each channel, including resolution, frame rate,
bit rate, image quality, etc.
The quality of the input and output record is configurable.
Local Monitoring
HDMITM/VGA outputs at up to 1920×1080 resolution.
Multiple screen display in live view is supported, and the display sequence of
channels is adjustable.
Live view screen can be switched in group, and manual switch and automatic
cycle live view are also provided, and the interval of automatic cycle can be
adjusted.
Configurable main stream and sub-stream for the live view.
Quick setting menu is provided for live view.
Motion detection, video tampering, VCA (Video Content Analysis) alarm, video
exception alert and video loss alert functions.
Privacy mask.
Multiple PTZ protocols supported; PTZ preset, patrol and pattern.
Zooming in by clicking the mouse and PTZ tracing by dragging mouse.
HDD Management
1 SATA hard disk can be connected, with a maximum of 6TB storage capacity.
Supports S.M.A.R.T. and bad sector detection.
HDD quota management; different capacity can be assigned to different
channel.
Recording and Playback
Holiday recording schedule configuration.

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Continuous and event video recording parameters.
Multiple recording types: manual, continuous, alarm, motion, motion | alarm,
motion & alarm.
8 recording time periods with separated recording types each day.
Pre-record and post-record for alarm, motion detection for recording, and pre-
record time for schedule and manual recording.
Searching record files by events (alarm input/motion detection/VCA).
Playback by sub-periods.
Tag adding for record files, searching and playing back by tags.
Locking and unlocking record files.
Local redundant recording.
Provides new playback interface with easy and flexible operation.
Searching and playing back record files by camera No., recording type, start
time, end time, etc.
Smart search for the selected area in the video.
Zooming in when playback.
Reverse playback of multi-channel.
Supports pause, play reverse, speed up, speed down, skip forward, and skip
backward when playback, and locating by dragging the mouse.
Supports thumbnails view and fast view during playback.
Supports playback by transcoded stream.
Up to 4/8-ch synchronous playback.
Backup
Export video data by USB or SATA device.
Export video clips when playback.
Management and maintenance of backup devices.
Alarm and Exception
Configurable arming time of alarm input/output.
Alarm for video loss, motion detection, VCA, video tampering, HDD full, HDD
error, network disconnected, IP confliction, illegal login, abnormal record, and
PoE power overload (for the models supports PoE interfaces only), etc.
Alarm triggers full screen monitoring, audio alarm, notifying surveillance
center, sending email and alarm output.
Automatic restore when system is abnormal.

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Supports line crossing detection and intrusion detection.
VCA alarm message push via iVMS-4500 mobile client software.
Other Local Functions
Three-level user management; admin user is allowed to create many operating
accounts and define their operating permission, which includes the limit to
access any channel.
Admin password resetting by exporting/importing the GUID file.
Operation, alarm, exceptions and log recording and searching.
Manually triggering and clearing alarms.
Import and export of device configuration information.
Network Functions
10 /100/1000 Mbps self-adaptive Ethernet interface.
4 independent PoE network interfaces are provided for /4P series;
8 independent PoE network interfaces are provided for /8P series.
IPv6 is supported.
TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, and SMTP are supported.
TCP, UDP and RTP for unicast.
Auto/Manual port mapping by UPnPTM.
Supports access by Hik-Connect.
Remote reverse playback via RTSP.
Supports accessing by the platform via ONVIF.
Remote search, playback, download, locking and unlocking of the record files,
and the breakpoint resume is supported for downloading files.
Remote viewing of the device status, system logs and alarm status.
Remote keyboard operation.
Remote locking and unlocking of control panel and mouse.
Remote HDD formatting and program upgrading.
Remote system restart and shutdown.
Alarm and exception information can be sent to the remote host
Remotely start/stop recording.
Remotely start/stop alarm output.
Remote PTZ control (depending on models).

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Remote JPEG capture.
Two-way audio and voice broadcasting.
Embedded WEB server.
Upgrade by FTP server.
Development Scalability:
SDK for Windows and Linux system.
Source code of application software for demo.
Development support and training for application system.

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TABLE OF CONTENTS
Chapter 1 Introduction.............................................................................................13
Front Panel .................................................................................................13
USB Mouse Operation................................................................................13
Rear Panel ..................................................................................................14
Chapter 2 Getting Started.............................................................................................17
Device Startup and Activation.................................................................... 17
Starting Up and Shutting Down the NVR ..........................................17
Activating Your Device ......................................................................18
Using the Unlock Pattern for Login ................................................... 20
Login and Logout............................................................................... 23
Resetting Your Password...................................................................24
Using the Wizard for Basic Configuration .................................................. 25
Adding and Connecting the IP Cameras.....................................................28
Activating the IP Camera...................................................................28
Adding the Online IP Cameras ..........................................................29
Editing the Connected IP Cameras and Configuring Customized
Protocols ....................................................................................................32
Editing IP Cameras Connected to the PoE Interfaces .......................35
Chapter 3 Live View .................................................................................................38
Live View Status Icons ................................................................................38
Operations in Live View Mode...................................................................38
Right-Click Menu ...............................................................................38
Quick Setting Toolbar in Live View Mode .........................................39
Adjusting Live View Settings ......................................................................41
Channel-zero Encoding ..............................................................................43
Chapter 4 PTZ Controls ...........................................................................................45
Configuring PTZ Settings ............................................................................ 45
Setting PTZ Presets, Patrols & Patterns......................................................47
Customizing Presets..........................................................................47
Calling Presets ................................................................................... 47
Customizing Patrols...........................................................................48
Calling Patrols....................................................................................49
Customizing Patterns ........................................................................50
Calling Patterns .................................................................................50