Hitachi HF-BT1000 User manual

BT-63-0004-01

BT-63-0004-01

First Edition, November 2013, BT-63-0004 (out of print)
Second Edition, April 2015, BT-63-0004-01
All Rights Reserved, Copyright © 2013, 2015,Hitachi Industry & Control Solutions, Ltd.
The contents of this publication may be revised without prior notice.
No part of this publication may be reproduced in any form or by any means without permission in
writing from the publisher.
Printed in Japan.
TP<IC> (FL-MW2007)

S-1
SAFETY INSTRUCTIONS
Carefully read and fully understand the safety precautions below before operating
the equipment.
zOperate the equipment by following the instructions and procedures described
in this manual.
zPay attention especially to safety precautions displayed on the equipment or in
this manual. Make sure you follow them. Otherwise, personal injury and
property damage including damage to the equipment may result.
zA safety precaution is indicated by a heading as shown below. A heading is
either a safety alert symbol; a word such as “DANGER”, “WARNING”,
“CAUTION”, or “NOTICE”; or a combination of both.
This is a safety alert symbol. This symbol is used to signify
potential hazards that may result in personal injury or death.
Make sure you follow the safety message that follows this
symbol in order to avoid possible injury or death.
DANGER: This symbol is used to indicate imminent hazards that
will highly likely result in serious personal injury or
death.
WARNING: This symbol is used to indicate potential hazards that
may result in serious personal injury or death.
CAUTION: This symbol is used to indicate potential hazards that
may result in minor or moderate personal injury.
NOTICE:This symbol is used to indicate hazards that may result in
equipment or property damage but not personal injury.
The heading “NOTE” is used to indicate a cautionary note about handling and
operation of the equipment.
zDo not attempt to perform any operation that is not described in this manual. If
there is any problem with the equipment, call your maintenance personnel.
zRead this manual carefully and fully understand the directions and precautions
written in this manual before operating the equipment.
zKeep this manual nearby so that you can reference the manual anytime you
need it.
zEvery effort has been made to specify the best precautions on the equipment
and in the manual. Nevertheless, unexpected incidents may occur. When you
use the equipment, you are asked not only to follow the instructions but also to
use your own judgement on safety.

S-2
SAFETY INSTRUCTIONS (Continued)
1. COMMON SAFETY PRECAUTIONS
Carefully read and fully understand the following safety precautions.
1.1 WARNING
zThis equipment is not designed and manufactured to be used for a life-critical
system that requires extreme safety. If there is a possibility that the
equipment may be used for this purpose, contact one of our sales
representatives.
zIn case of smoke, a burning smell, or the like, turn off the power to the
equipment, disconnect the power cable from the outlet, and contact your
sales supplier or maintenance personnel. Using the faulty equipment without
repair may result in a fire or an electric shock.
zThis equipment has built-in magnetic disk drives. Do not hit the equipment
or give a shock or vibration to the equipment because that may cause the
equipment to fail. Should you drop the equipment or damage its chassis,
disconnect the power cable from the outlet and contact your maintenance
personnel. Using the faulty equipment without repair may result in a fire or
an electric shock. Do not give a shock to the equipment when unpacking or
carrying the equipment.
zDo not modify this equipment because that may result in a fire or an electric
shock. In no event will Hitachi be responsible for any consequences that
results from the modification or alteration of the equipment.

S-3
SAFETY INSTRUCTIONS (Continued)
1.2 CAUTION
zIf the equipment drops or is tipped over, personal injury may result. Pay full
attention when transporting the equipment.
zMake sure you do not catch or hit your fingers to cause personal injury when
unpacking or carrying the equipment.

S-4
SAFETY INSTRUCTIONS (Continued)
1.3 NOTICE
zThis equipment alone cannot guarantee the system safety. In order to ensure
sufficient safety of your system even when this equipment should fail,
malfunction, or have program bugs, you must add systemic protections such
as building external protective/safety circuits to facilitate safety measures to
prevent personal injury and serious accidents.
zUse the basic software that we specify. Operation is not guaranteed if any
other basic software is used.
zDo not use the equipment in the environment full of dust or with corrosive
gas because that may cause the equipment to fail.
zMake sure sufficient space is provided for an air intake and exhaust around
the equipment. Otherwise, the temperature inside the equipment may rise and
that may cause a failure or short life span of the equipment. In addition, you
need to ensure sufficient clearance for maintenance work.
zPerforming emergency shutdown (that is, unplugging the power cable from
the outlet or shutting off the circuit breaker without proper shutdown of the
OS) may cause the OS or applications not to work properly or may cause the
saved data to be corrupted. Never perform emergency shutdown unless you
must stop the system immediately due to some kind of error.
zKeep in mind that if the power supply is cut, the system may not be able to
recover automatically.

S-5
SAFETY INSTRUCTIONS (Continued)
2. SAFETY WARNINGS IN THIS MANUAL
2.1 Safety Warning Indicated as “NOTICE”
zWhen a failure of a drive is anticipated, back up the data immediately and
replace the drive. For information about how to replace a drive, see
“HF-BT1000 INSTRUCTION MANUAL (manual number BT-62-0002)”.
(See page 2-2.)
zWhen an OS hung-up occurs, the processes on the OS may not run as
scheduled, and the processing of the equipment may be delayed. As a result,
the facility that uses this equipment may be affected. You must resolve the
root cause of the OS hung-up as soon as possible. (See page 2-4.)
zIf this equipment continues to operate while fan failure is detected, internal
parts such as a processor are not cooled down sufficiently, and that may
cause thermal runaway of the system due to malfunction of the equipment or
result in damage to the parts. (See page 3-3.)
zIf you select “Retriggered by application program” under Watchdog
timer setting and “Not reset” for Action at timeout in the RAS Setup
window, set the status display digital LEDs to the application status display
mode so that the status code is not displayed there. Otherwise, the timeout
code may be overwritten by the status code and may not be able to be
checked. (See page 3-6.) (See page 4-17.)
zWhen the Hardware status window shows an error in hardware, resolve the
error immediately. (See page 4-3.)
zWhen failure of a drive is anticipated by SMART, the drive may experience
hardware failure in near future. We recommend you to back up the data and
replace the drive. (See page 4-9.)

S-6
SAFETY INSTRUCTIONS (Continued)
zIf this equipment continues to operate with fan failure detected, internal parts
such as a processor are not cooled down sufficiently, and that may cause
thermal runaway of the system due to malfunction of the equipment or result
in damage to the parts. If possible, enable the automatic shutdown feature.
zIf the automatic shutdown feature is not used, have a user application detect a
fan failure using a RAS event and shut down the equipment. (See page 5-2.)
zLog function exits (asynchronously) without waiting for the data to be
actually written to a log file. That means this function does not return an
error even when writing to a log file fails for some reason. We recommend
important information be recorded in the OS event log. (See page 6-6.)
zCPU load increases while memory dump files are being collected. While
CPU load is high, operation of user applications can be disturbed. Make sure
that you do not collect memory dump files using the log information
collection window while the applications for business use are running on this
equipment. (See page 7-1.)
zWhile the equipment is running in simulation mode, monitoring of the actual
hardware status is disabled. Errors including fan failure and abnormal
temperature cannot be detected. You must never use this equipment in
simulation mode for business use. Use the simulation function only for
testing a user application and checking the notification interface of the RAS
software. (See page 8-2.)

i
PREFACE
This manual describes how to use the Reliability, Availability, Serviceability (RAS) feature of the
HITACHI INDUSTRIAL COMPUTER HF-BT1000 (hereinafter referred to as “this equipment”).
This manual is targeted for the RAS software version “01.01.****”. (* can be any numerical
character.) (For information about how to check the RAS software version, see “APPENDIX B
CHECKING THE RAS SOFTWARE VERSION”.)
<Organization of this manual>
This manual is organized as follows.
CHAPTER 1 CAPABILITIES OF THE RAS FEATURE
CHAPTER 2 ITEMS MONITORED BY THE RAS FEATURE
CHAPTER 3 SETTING UP THE RAS FEATURE
CHAPTER 4 CHECKING THE HARDWARE STATUS
CHAPTER 5 CONTROLLING THE HARDWARE
CHAPTER 6 LIBRARY FUNCTIONS
CHAPTER 7 FEATURES RELATED TO MAINTENANCE AND FAILURE ANALYSIS
CHAPTER 8 SIMULATING THE HARDWARE STATUS
APPENDIX A RUNNING COMMAND PROMPT AS AN ADMINISTRATOR
APPENDIX B CHECKING THE RAS SOFTWARE VERSION
<Precautions when you use the RAS feature>
zPrecautions about an event log entry at the startup of the SNMP service
When you enable the SNMP service, a standard feature of Windows®, in order to use remote
notification, an error log entry with event ID 1500 may be recorded at the startup of the SNMP
service. This event log entry is recorded when SNMP trap notification has not been set up. Set
up the trap notification according to “4.5.3 Enabling the remote notification”.
<Note for storage capacity calculations>
zMemory capacities and requirements, file sizes and storage requirements, etc. must be
calculated according to the formula 2n. The following examples show the results of such
calculations by 2n(to the right of the equals signs).
1 KB (kilobyte) = 1,024 bytes
1 MB (megabyte) = 1,048,576 bytes
1 GB (gigabyte) = 1,073,741,824 bytes
1 TB (terabyte) = 1,099,511,627,776 bytes
zAs for disk capacities, they must be calculated using the formula 10n. Listed below are the
results of calculating the above example capacities using 10nin place of 2n.
1 KB (kilobyte) = 1,000 bytes
1 MB (megabyte) = 1,0002bytes
1 GB (gigabyte) = 1,0003bytes
1 TB (terabyte) = 1,0004bytes
<Trademarks>
• Microsoft®, Windows®, Visual C++®, and Visual Basic® are trademarks or registered
trademarks of U.S. Microsoft Corporation in the United States and other countries.
• All other product names (software and hardware) not from Hitachi described in this manual are
registered trademarks, trademarks, or products of their respective owners.