HME Clear-Com Eclipse 12.1 HX-Median User manual

User Guide
Eclipse®12.1 HX-Median
User Guide
Part Number: PUB-00046 Rev A
Date: January 21, 2021

Eclipse HX-Median | User Guide
1 Reference
Legal disclaimers
Copyright © 2021 HME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered
trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation / reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Clear-Com, an HME
Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE; Montreal,
Canada; and Beijing, China. Specific addresses and contact information can be found on Clear-
Com’s corporate website: www.clearcom.com
Clear-Com Contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: [phone]
Email: [e-mail]
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: [phone]
Email: [e-mail]
China Office
Beijing Representative Office
Beijing, P.R. China
Tel: [phone]
Page 2

Eclipse HX-Median | User Guide
Table of Contents
1 Reference 2
2 Important Safety Instructions 7
3 Introduction 9
3.1 Further Information 9
4 Overview 10
4.1 Eclipse HX Matrix Frames 10
4.2 Eclipse HX-Median 11
4.3 Interface Cards 16
4.4 Interface Modules 20
4.5 EHX Configuration Software 21
4.6 User Panels 22
5 Installing the Eclipse HX-Median 23
5.1 Cabling Recommendations 23
5.2 Before you Begin the Installation 23
5.3 Installing the Eclipse HX-Median 26
5.4 Installing CPU Cards 28
5.5 Installing Interface Cards 31
5.6 Wiring Audio Devices to the Matrix Frame 35
5.7 Wiring Panels to the Matrix Frame 36
5.8 Wiring CPU Card Interfaces 38
5.9 E1/T1 Matrix to Matrix Straight Cable Connections 49
5.10 E1 to FreeSpeak II Antenna Straight Cable Connection 50
6 Using the Eclipse HX-Median 51
6.1 Creating and Storing System Configurations 51
6.2 Setting the Default IP Address 51
6.3 Using the CPU Card Ethernet ports 52
6.4 CPU Card Fail-Safes 53
6.5 CPU Card Lights and Controls 53
6.6 MVX-A16 Analog Card Front-Panel Lights and Controls 59
6.7 Diagnosing Power Supply Problems 61
6.8 Connecting the Matrix Frame 65
7 E-MADI64 Card 68
7.1 E-MADI64 Front Panel Lights and Controls 69
7.2 E-MADI64 Rear Panel Connectors 72
Page 3

Eclipse HX-Median | User Guide
7.3 MADI Channels 73
7.4 Setting Up the E-MADI64 Card 74
7.5 V-Series Panels on E-MADI (Multi-Channel Audio Digital Interface) 76
7.6 Configuring Binaural Audio with E-MADI Cards 78
7.7 Configuring Binaural Panel Audio in Software 79
7.8 Set the EHX Audio Mixer Screen Option for Binaural Audio Routing 80
7.9 Upgrading the E-MADI64 Card 81
8 E-FIB Fiber Card 82
8.1 E-FIB Front Panel Lights and Controls 83
8.2 E-FIB Rear Panel Lights and Connectors 86
8.3 Configuring a Fiber Optic Connection 88
8.4 Simplex Fiber Cabling 89
9 E-QUE E1/T1 Card 94
9.1 E-QUE Front Panel Lights and Controls 95
9.2 E-QUE Rear Panel Connectors 97
9.3 E-QUE Interface Card Applications 98
9.4 E1 Trunk and Direct Modes 103
9.5 T1 Trunking 107
9.6 Trunking Failover 109
10 IVC-32 Card for IP-Based Connections 110
10.1 IVC-32 Front Panel Lights and Controls 111
10.2 IVC-32 Rear Panel Connectors 113
10.3 IVC-32 Interface Applications 114
11 LMC-64 Metering Card 116
11.1 LMC-64 Front Panel Lights and Controls 117
11.2 LMC-64 Rear Panel Connectors 119
11.3 LMC-64 Interface Applications 120
12 E-DANTE64-HX Card 121
12.1 Example Applications 122
12.2 Using the E-DANTE64-HX Card 123
12.3 E-DANTE64-HX Front Panel Lights and Controls 125
12.4 E-DANTE64-HX Rear Panel Lights and Controls 128
12.5 Network Configuration 129
12.6 Installing a Replacement or Backup Card 130
12.7 Upgrading your E-DANTE64-HX Card 130
Page 4

Eclipse HX-Median | User Guide
12.8 Troubleshooting: Sample Rate 133
12.9 Troubleshooting: I Need to Find the E-DANTE64-HX Card’s IP Address 133
13 E-IPA-HX High Capacity IP to Matrix Card 137
13.1 Licenses 138
13.2 Card Capacity 139
13.3 E-IPA-HX Rear Connectors 141
13.4 E-IPA-HX Front Lens Indicators 143
13.5 Adding an E-IPA-HX Card (Automatic Discovery) 144
13.6 Adding an E-IPA-HX Card (Manual) 145
13.7 Network Setup for the E-IPA-HX Card 148
13.8 Port Security Settings 153
13.9 Configure the E-IPA card in E1 mode 154
13.10 Upgrade the E-IPA-HX Card 155
14 Maintaining the Eclipse HX-Median 158
14.1 Routine Maintenance Recommendations 158
14.2 Fail-Safe Modes 159
14.3 Troubleshooting 160
14.4 System Block Diagram 164
15 Compliance 165
16 Specifications 168
16.1 Matrix Frame Capabilities 168
16.2 Mechanical 168
16.3 Environmental 168
16.4 Matrix Frame Performance 169
16.5 E-MADI64 Interface Front Card 169
16.6 E-MADI64 Interface Rear Card 170
16.7 E-MADI64 Fiber Cable 170
16.8 E-MADI64 Fiber Transceiver 170
16.9 E-MADI64 Clock Sources 171
16.10 Fiber Interface Front Card 172
16.11 Fiber Interface Rear Card 173
16.12 Fiber Cable 173
16.13 Fiber Transceiver 173
16.14 E-QUE Interface Front Card 174
16.15 E-QUE Interface Rear Card 174
16.16 IVC-32 Interface Front Card 174
Page 5

Eclipse HX-Median | User Guide
16.17 IVC-32 Interface Rear Card 175
16.18 LMC-64 interface front card 175
16.19 LMC-64 Interface Rear Card 175
16.20 E-DANTE64-HX Interface Front Card 176
16.21 E-DANTE64-HX Interface Rear Card 176
16.22 E-DANTE64-HX LAN Connectors 176
16.23 E-DANTE64-HX SFP Modules 177
16.24 E-DANTE64-HX Sample Rates and Available Channels 177
16.25 E-IPA-HX Card 177
16.26 Analog Port Card (MVX-A16) (Cards Mark 1. & Mark 2.) 178
16.27 Data Interface: 16 Bi-directional 178
16.28 Backplane Connector: FCI/BERG Metral 179
16.29 System Programming 179
16.30 Minimum PC Requirements (for EHX Software) 179
16.31 Recommended PC Requirements (for EHX software) 180
16.32 Power supply Unit 181
17 Limited Warranty 183
17.1 Warranty Period 183
17.2 Technical Support 183
17.3 Warranty Repairs and Returns 184
17.4 Non-Warranty Repairs and Returns 185
17.5 Extended Warranty 185
17.6 Service Contract 186
17.7 Liability 186
Page 6

Eclipse HX-Median | User Guide
2 Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades, with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold
with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain
or moisture, does not operate normally, or has been dropped.
15. WARNING: To reduce the risk of fire or electric shock, do not expose this product to rain or
moisture.
Please familiarize yourself with the safety symbols in the image below. When you see
these symbols on this product, they warn you of the potential danger of electric shock
Page 7

Eclipse HX-Median | User Guide
if the main station is used improperly. They also refer you to important operating and
maintenance instructions in the manual.
EMC AND SAFETY
This Product's power supply meets all relevant CE, FCC, UL, and CSA specifications
set out below:
EN55103-1 Electromagnetic compatibility. Product family standard for audio, video,
audio-visual, and entertainment lighting control apparatus for professional use. Part 1:
Emissions.
EN55103-2 Electromagnetic compatibility. Product family standard for audio, video,
audio-visual, and entertainment lighting control apparatus for professional use. Part 2:
Immunity.
UL 60065-7, CAN/CSA-C22.2 No.60065-3, IEC 60065-7 Safety requirements.
And thereby compliance with the requirement of Electromagnetic Compatibility
Directive 2004/108/EC and Low Voltage Directive 2006/95/EC
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Page 8

Eclipse HX-Median | User Guide
3 Introduction
The Eclipse HX system is a digital point-to-point intercom platform, designed to seamlessly
integrate your entire your entire intercom infrastructure (digital, wireless, IP-based and analog
intercom systems). The system comprises matrices, interface cards and modules, user panels and
interface frames.
At the heart of the system is the central matrix, comprising a matrix frame and the highly intuitive
EHX configuration software, run from an external PC. This user guide describes how to use the
Eclipse HX-Median, a 6RU matrix with 2 CPU and 7 interface card slots and 8 built-in interface
module slots.
This guide:
lProvides an overview of the Eclipse HX-Median, including the interface modules and
cards that you can fit to the matrix.
lDescribes how to install, use and maintain an Eclipse HX-Median.
lDescribes how to use E-FIB fiber interface cards to link matrices together.
lDescribes how to use the E-MADI64, E-QUE, IVC-32 and LMC-64 interface cards.
lProvides detailed specifications.
3.1 Further Information
For more detailed information about installing an Eclipse HX system, see the Eclipse HX Matrix
Installation Guide.
For more information about EHX configuration software, see your EHX documentation, including
EHX Help (integrated with your software).
For more information about any of the Eclipse HX system components referenced in this guide
(including matrices, interface cards, interface modules and EHX configuration software), see the
specific manual / documentation for that device or software.
Eclipse HX documentation is available from:
lYour product DVD-ROM.
lThe Clear-Com website (http://www.clearcom.com/product/digital-matrix).
For sales information, see your Clear-Com sales representative. For contact information, see the
Technical Support section.
Page 9

Eclipse HX-Median | User Guide
4 Overview
This section provides an overview of the Eclipse HX-Median matrix frame, including the interface
cards and interface modules that can be fitted to the frame.
4.1 Eclipse HX Matrix Frames
There are four types of Eclipse HX matrix frame available from Clear-Com:
Matrix Description
Eclipse HX-Median The Eclipse HX-Median has slots for
2 CPU cards, 7 interface cards, and
8 interface modules in a six rack unit
(6RU) frame.
For more information, see this guide.
Eclipse HX-Omega The largest matrix frame in the
Eclipse HX range.
The Eclipse HX-Omega has slots
for2 CPU cards and 15 interface
cards in a six rack unit (6RU) frame.
For more information, see the
Eclipse HX-Omega User Guide.
Eclipse HX-Delta The Eclipse HX-Delta has slots for 2
CPU cards, 4 interface cards and 3
interface modules in a three rack unit
(3RU) frame.
For more information, see the
Eclipse HX-Delta User Guide.
Eclipse HX-PiCo
The Eclipse HX-PiCo provides up to
32 panel and 4 additional four-wire
ports in a one rack unit (1RU).
For more information, see the
Page 10