
12
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot) by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household” OR -
•checking the list of Factory
Service Centers provided
with this cleaner OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations
(U.S. only) OR -
•checking the Service section of
The Hoover Company on-line at
www.hoover.com
Do not send your cleaner to The
Hoover Company in North Canton for
service, this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton,
Ohio 44720, Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when
requesting information or ordering parts.
(The model number appears
on the bottom of the cleaner.)
To continue useing tools, re-attach hose
to cleaner. .If a blockage is not found
and a problem persists, contact your
Hoover Factory Service Center or
Authorized Warranty Service Dealer
(Depot).
Cleaning Effective-
ness Per Amp Rating
This is not an Amp rating. Amps do not
measure dirt removal, only the amount of
electricity used. Cleaning Effectiveness
Per Amp is determined by dividing this
model’s Cleaning Effectiveness*by
its Amps.
*Cleaning Effectiveness is the percent
value obtained from dividing:
(a) the geometric mean of the amount of
embedded carpet dirt removed in
testing under ASTM Test Method
F608-89, by
(b) the value 29 (the geometric mean of
the midpoints of the % dirt pickup
scales selected by Hoover as a
reference for its rating system).
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won’t run
Possible cause
Possible solution
• Not firmly plugged in
•Plug unit in firmly
• No voltage in wall plug
•Check fuse or breaker
• Blown fuse/tripped breaker
•Replace fuse/reset breaker
Problem: Cleaner won’t pick up
Possible cause
Possible solution
• Broken or worn belt
•Replace belt
• Agitator brush roll brushes worn
•Replace brush roll
• Filter bag full
•Change filter bag
• Incorrect carpet height setting
•Move carpet height control to type of
carpet being cleaned
Problem: Cleaning tools won’t pick up
Possible cause
Possible solution
• Hose clogged
•Clear blockage (see “Clearing
blockages section)
• Hose connector inserted incorrectly
•Re-insert hose connector properly (see
“Cleaning Tools” section)
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
•Move carpet height control to a
higher setting
Clearing blockages
To check for blockages, first turn clean-
er OFF and disconnect from electrical
outlet; then disconnect hose from
cleaner.
4-1
Open hose door (A) and carefullly
remove any visible blockage. If no
blockage is found, check hose and tools
and remove the blockage.
Full Two Year
Warranty
(Domestic Use)
Your HOOVER® TurboPOWER™ appli-
ance is warranted in normal household
use, in accordance with the Owner’s
Manual against original defects in mate-
rial and workmanship for a period of two
full years from date of purchase. This
warranty provides, at no cost to you, all
labor and parts to place this appliance
in correct operating condition during the
warranted period. This warranty applies
when the appliance is purchased in the
United States including its territories and
possessions, or in Canada or from a
U. S. Military Exchange. Appliances pur-
chased elsewhere are covered by a lim-
ited two year warranty which covers the
cost of parts only. This warranty does
not apply if the appliance is used in a
commercial or rental application.
Warranty service can only be obtained
by presenting the appliance to one of
the following authorized warranty ser-
vice outlets. Proof of purchase will be
required before service is rendered.
1. Hoover Factory Service Centers.
2. Hoover Authorized Warranty
Service Dealers (Depots).
For an automated referral of autho-
rized service outlets in the U.S.A.,
phone 1-800-944-9200 OR
visit The Hoover Company online at
www.hoover.com
This warranty does not cover pick up
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state.
If further assistance is needed, or if
there are questions concerning this war-
ranty or the availability of warranty ser-
vice outlets, write or phone the Con-
sumer Response Center, The Hoover
Company, 101 East Maple St., North
Canton, Ohio 44720. Phone 1-330-499-
9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
1-800-263-6376.
A