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Warranty Period: Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties
that the Products purchased (the “Product”) will be free from defects in materials
and workmanship at the date of purchase by the Purchaser.
Limited Warranty: Horizon reserves the right to change or modify this war-
ranty without notice and disclaims all other warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not
transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty covers only those
Products purchased from an authorized Horizon dealer. Third party transactions
are not covered by this warranty. Proof of purchase is required for all warranty
claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS
OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET
THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon
will, at its option, (i) repair or (ii) replace, any Product determined by Horizon to be
defective. In the event of a defect, these are the Purchaser’s exclusive remedies.
Horizon reserves the right to inspect any and all equipment involved in a warranty
claim. Repair or replacement decisions are at the sole discretion of Horizon.
This warranty does not cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, commercial use, or modification of or to
any part of the Product. This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair by anyone other than
Horizon. Return of any Product by Purchaser must be approved in writing by
Horizon before shipment.
Damage Limits: HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMER-
CIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM
IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further,
in no event shall the liability of Horizon exceed the individual price of the Product
on which liability is asserted. As Horizon has no control over use, setup, final as-
sembly, modification or misuse, no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or assembly, the user accepts
all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated
with the use of this Product, you are advised to return this Product immediately in
new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law
principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs: Your local hobby store and/or place of pur-
chase cannot provide warranty support or repair. Once assembly, setup or use of
the Product has been started, you must contact Horizon directly. This will enable
Horizon to better answer your questions and service you in the event that you
may need any assistance. For questions or assistance, please direct your email to
productsupport@horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on our website at
www.horizonhobby.com.
Inspection or Repairs: If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process found on our website
or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without ad-
ditional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Repair Request is available at www.hori-
zonhobby.com under the Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for repair. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a bat-
tery, please contact the
appropriate Horizon Product Support office.
Warranty Inspection and Repairs: To receive warranty service, you must
include your original sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at the sole discre-
tion of Horizon.
Non-Warranty Repairs: Should your repair not be covered by warranty the
repair will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to payment of
the repair without notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty repair estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as Visa, Mas-
terCard, American Express, and Discover cards. By submitting any item to Horizon
for inspection or repair, you are agreeing to Horizon’s Terms and Conditions found
on our website under the Repairs tab.
Warranty and Repair Policy
Warranty and Service Contact Information
Country of Purchase Horizon Hobby Address Phone Number / Email Address
United States of
America
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizonhobby.com
United Kingdom Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales@horizonhobby.co.uk
Germany Horizon Technischer Service Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
service@horizonhobby.de
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
infofrance@horizonhobby.com