HP Kayak XA Operating and maintenance manual

For HP Vectra PCs and
HP PC Workstations
Hardware Diagnostics
Error Reference Guide

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Error Reference Guide

Who Should Read This Manual
iv English
Who Should Read This Manual
This manual is primarily intended for HP Support and HP-dedicated
Support Agencies.
NOTE This manual is also available, for technical reference only, to advanced
users external to HP.
Overview of This Manual
This manual lists the error codes that can be produced by the
Advanced System Tests in the Vectra Hardware Diagnostics utility.
Each error code is listed with a description of the error and a proposal
for repairing the error.
This manual has two chapters:
❒Chapter 1 lists the error codes in ascending order. Each error code
has an explanation and a recommended action.
❒Chapter 2 gives background information on what to do if an error
occurs in an advanced test, as well as information about the
advanced tests and advanced tests error log.

English v
What is Hardware Diagnostics?
What is Hardware Diagnostics?
The Hardware Diagnostics utility helps you diagnose hardware-related
problems on HP Vectra PCs and HP PC Workstations. It is a series of
tools designed to help you to:
•Verify the correct functioning of a Vectra PC or Workstation PC
•Diagnose hardware-related problems
•Provide precise information about the error and about the PC’s
configuration.
The Hardware Diagnostics utility is not a repair tool.
Where to Get the Diagnostics Software
Always use the latest version of Vectra Hardware Diagnostics.
You can obtain the latest version of Vectra Hardware Diagnostics from
HP Electronic Information Services, which are available 24 hours per
day, 7 days per week.
One way to access the HP Electronic Information Services is to connect
to the HP World Wide Web Site, at http://www.hp.com/go/
vectrasupport or http://www.hp.com/go/kayaksupport.You
can download the latest version of the Vectra Hardware Diagnostics
utility from this site.
For more information about HP Electronic Information Services and
the HP World Wide Web Site, refer to the Vectra Hardware Diagnostics
User’s Guide. (To learn where to get the User’s Guide, refer to the
section “For More Information” on page vi.)

For More Information
vi English
For More Information
For more information about the Vectra Hardware Diagnostics utility,
refer to the Vectra Hardware Diagnostics User’s Guide.
The User’s Guide is available on the HP World Wide Web Site, at
http://www.hp.com in PDF (Adobe Acrobat) format.
For more information about error codes not covered in this book,
contact HP Support.

Contents
English vii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is Hardware Diagnostics?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . . v
For More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
1 The Error Codes
Error Code Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
0001h – 00AFh: System Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 3
0100h – 01A0h: Memory Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . 9
0201h – 02FFh: Hard Disk Error Codes. . . . . . . . . . . . . . . . . . . . . . 11
0301h – 03FFh: Flexible Disk Error Codes . . . . . . . . . . . . . . . . . . . 13
0400h – 04FFh: Keyboard Error Codes . . . . . . . . . . . . . . . . . . . . . . 16
0500h – 0550h: SCSI Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
0601h – 0607h: Serial Port Error Codes. . . . . . . . . . . . . . . . . . . . . . 19
0701h – 0705h: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . . 20
0810h: PC Speaker Error Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
0801h – 0812h: Sound Test Error Codes . . . . . . . . . . . . . . . . . . . . . 21

viii English
0900h – 090Fh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 22
0A00h – 0A06h: CD-ROM Error Codes . . . . . . . . . . . . . . . . . . . . . . 24
1000h – 100Dh: Multiple Processor Error Codes . . . . . . . . . . . . . 24
1100h – 1110h: APM Test Error Codes. . . . . . . . . . . . . . . . . . . . . . 26
1301H – 1503h: USB Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 Using the Advanced Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 30
What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . 32

1
The Error Codes
This chapter lists all the error codes which can be produced by the
Hardware Diagnostics advanced tests. A description of the error and a
recommended action are provided for each error code.

1 The Error Codes
Error Code Overview
2English
Error Code Overview
The error codes are categorized by component in ascending order:
0001h – 00AFh: System Error Codes
0100h – 01A0h: Memory Error Codes
0201h – 02FFh: Hard Disk Error Codes
0301h – 03FFh: Flexible Disk Error Codes
0400h – 04FFh: Keyboard Error Codes
0500h – 0550h: SCSI Error Codes
0601h – 0607h: Serial Port Error Codes
0701h – 0705h: Parallel Port Error Codes
0810h: PC Speaker Error Code
0801h – 0812h: Sound Test Error Codes
0900h – 090Fh: Video Error Codes
0A00h – 0A06h: CD-ROM Error Codes
1000h – 100Dh: Multiple Processor Error Codes
1100h – 1110h: APM Test Error Codes
1301H – 1503h: USB Error Codes
The full list of error codes and the parts to check are provided in the
pages that follow.