HP Kayak XA Operating and maintenance manual

For HP Vectra PCs and
HP PC Workstations
Hardware Diagnostics
Error Reference Guide

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Hewlett-Packard France
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1997 Hewlett-Packard Company
Version 1.0 7/97

Error Reference Guide

Who Should Read This Manual
iv English
Who Should Read This Manual
This manual is primarily intended for HP Support and HP-dedicated
Support Agencies.
NOTE This manual is also available, for technical reference only, to advanced
users external to HP.
Overview of This Manual
This manual lists the error codes that can be produced by the
Advanced System Tests in the Vectra Hardware Diagnostics utility.
Each error code is listed with a description of the error and a proposal
for repairing the error.
This manual has two chapters:
❒Chapter 1 lists the error codes in ascending order. Each error code
has an explanation and a recommended action.
❒Chapter 2 gives background information on what to do if an error
occurs in an advanced test, as well as information about the
advanced tests and advanced tests error log.

English v
What is Hardware Diagnostics?
What is Hardware Diagnostics?
The Hardware Diagnostics utility helps you diagnose hardware-related
problems on HP Vectra PCs and HP PC Workstations. It is a series of
tools designed to help you to:
•Verify the correct functioning of a Vectra PC or Workstation PC
•Diagnose hardware-related problems
•Provide precise information about the error and about the PC’s
configuration.
The Hardware Diagnostics utility is not a repair tool.
Where to Get the Diagnostics Software
Always use the latest version of Vectra Hardware Diagnostics.
You can obtain the latest version of Vectra Hardware Diagnostics from
HP Electronic Information Services, which are available 24 hours per
day, 7 days per week.
One way to access the HP Electronic Information Services is to connect
to the HP World Wide Web Site, at http://www.hp.com/go/
vectrasupport or http://www.hp.com/go/kayaksupport.You
can download the latest version of the Vectra Hardware Diagnostics
utility from this site.
For more information about HP Electronic Information Services and
the HP World Wide Web Site, refer to the Vectra Hardware Diagnostics
User’s Guide. (To learn where to get the User’s Guide, refer to the
section “For More Information” on page vi.)

For More Information
vi English
For More Information
For more information about the Vectra Hardware Diagnostics utility,
refer to the Vectra Hardware Diagnostics User’s Guide.
The User’s Guide is available on the HP World Wide Web Site, at
http://www.hp.com in PDF (Adobe Acrobat) format.
For more information about error codes not covered in this book,
contact HP Support.

Contents
English vii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is Hardware Diagnostics?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . . v
For More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
1 The Error Codes
Error Code Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
0001h – 00AFh: System Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 3
0100h – 01A0h: Memory Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . 9
0201h – 02FFh: Hard Disk Error Codes. . . . . . . . . . . . . . . . . . . . . . 11
0301h – 03FFh: Flexible Disk Error Codes . . . . . . . . . . . . . . . . . . . 13
0400h – 04FFh: Keyboard Error Codes . . . . . . . . . . . . . . . . . . . . . . 16
0500h – 0550h: SCSI Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
0601h – 0607h: Serial Port Error Codes. . . . . . . . . . . . . . . . . . . . . . 19
0701h – 0705h: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . . 20
0810h: PC Speaker Error Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
0801h – 0812h: Sound Test Error Codes . . . . . . . . . . . . . . . . . . . . . 21

viii English
0900h – 090Fh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 22
0A00h – 0A06h: CD-ROM Error Codes . . . . . . . . . . . . . . . . . . . . . . 24
1000h – 100Dh: Multiple Processor Error Codes . . . . . . . . . . . . . 24
1100h – 1110h: APM Test Error Codes. . . . . . . . . . . . . . . . . . . . . . 26
1301H – 1503h: USB Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 Using the Advanced Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 30
What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . 32

1
The Error Codes
This chapter lists all the error codes which can be produced by the
Hardware Diagnostics advanced tests. A description of the error and a
recommended action are provided for each error code.

1 The Error Codes
Error Code Overview
2English
Error Code Overview
The error codes are categorized by component in ascending order:
0001h – 00AFh: System Error Codes
0100h – 01A0h: Memory Error Codes
0201h – 02FFh: Hard Disk Error Codes
0301h – 03FFh: Flexible Disk Error Codes
0400h – 04FFh: Keyboard Error Codes
0500h – 0550h: SCSI Error Codes
0601h – 0607h: Serial Port Error Codes
0701h – 0705h: Parallel Port Error Codes
0810h: PC Speaker Error Code
0801h – 0812h: Sound Test Error Codes
0900h – 090Fh: Video Error Codes
0A00h – 0A06h: CD-ROM Error Codes
1000h – 100Dh: Multiple Processor Error Codes
1100h – 1110h: APM Test Error Codes
1301H – 1503h: USB Error Codes
The full list of error codes and the parts to check are provided in the
pages that follow.

English 3
1 The Error Codes
0001h – 00AFh: System Error Codes
0001h – 00AFh: System Error Codes
Code Explanation Details/Parts to Check
0001h Cannot load the MSW (Machine Status
Word). Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0002h Cannot load the GDT (Global Descriptor
Table) Register. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0003h Cannot load the IDT (Interrupt Descriptor
Table) Register. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0004h ARPL instruction execution error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0005h LAR(LoadAccessRightsByte)instruction
execution error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0006h LSL (Load Segment Limit) instruction
execution error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0007h VERR (Verify a Segment for Reading)
instruction execution error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0008h VERW (Verify a Segment for Writing)
instruction execution error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.

1 The Error Codes
0001h – 00AFh: System Error Codes
4English
0009h Cannot enable the A20 line. Keyboard controller error.
Check connections to the keyboard controller.
If error persists, install new system board.
0010h 32-bit register read or write error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0011h PUSHA(D) or POPA(D) execution error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0012h Cannot access data through the FS or GS
registers. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0013h BSF or BSR execution error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0014h FLAG Register Set or Reset error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0015h Protected mode instruction execution
error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0016h 32-bit multiplication error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
001Eh The detected processor Speed is not the
same as specified. Processor clock error. Check that correct clock speed is selected by system
board switches.
Code Explanation Details/Parts to Check

English 5
1 The Error Codes
0001h – 00AFh: System Error Codes
0020h NDP (Numeric Data Processor) is not
ready. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0021h Cannot reset the NDP. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0022h –
0025h NDP control word read or write error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0026h Cannot reset the NDP control word. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0027h NDP Tag word read or write error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0028h NDP stack read or write error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0029h –
002Ah NDP operation status has failed. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
002Bh Integer load or store error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
002Ch NDP Tag word read or write error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
Code Explanation Details/Parts to Check

1 The Error Codes
0001h – 00AFh: System Error Codes
6English
002Dh NDP stack pop error. Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
002Eh –
002Fh NDP Tag word read or write error. Processor error. Check that the processor is correctly installed.
If the error persists, install new processor.
0030h Read/Write test on DMA controller 1
failed. Direct Memory Access (DMA) controller error. Install new system board.
0031h Read/Write test on DMA controller 2
failed. Direct Memory Access (DMA) controller error. Install new system board.
0032h Read/Write test on page registers failed. Direct Memory Access (DMA) controller error.
Install new system board.
0040h Read/Write test on PIC ports failed. Primary Interrupt Controller (PIC) error.
Install new system board.
0041h Stray or unrecognized interrupts
detected. Primary Interrupt Controller (PIC) error. Install new system board.
0050h The Timer Periodic Interrupt is not being
generated. Real Time Clock (RTC) error. Install new system board.
0051h The Timer is counting at a slower rate. Real Time Clock (RTC) error.
Install new system board.
0052h The Timer is counting at a faster rate. Real Time Clock (RTC) error.
Install new system board.
0060h The Real Time Clock Periodic Interrupt is
not being generated. Real Time Clock (RTC) error. Install new system board.
0061h The Real Time Clock is running at a
slower rate. Real Time Clock (RTC) error. Install new system board.
Code Explanation Details/Parts to Check

English 7
1 The Error Codes
0001h – 00AFh: System Error Codes
0062h TheRealTimeClockisrunningatafaster
rate. Real Time Clock (RTC) error. Install new system board.
0063h The date and time read from Real Time
ClockCMOS RAM aredifferentfrom that
of written.
CMOS RAM error.
Install new system board.
0070h The battery backup unit that powers
CMOS RAM has no power. Install new system board battery.
0071h Bad CMOS RAM checksum detected. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0072h Configuration mismatch in CMOS RAM. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0073h CMOS RAM memory size. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0074h CMOS RAM time is invalid. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0075h Time-base frequency divider set at
incorrect value. CMOS RAM error. Re-start system and check BIOS setup parameters.
Install new system board battery.
If error persists install new system board.
0076h Divider output frequency set to an
incorrect value. CMOS RAM error. Re-start system and check BIOS setup parameters.
Install new system board battery.
If error persists install new system board.
Code Explanation Details/Parts to Check

1 The Error Codes
0001h – 00AFh: System Error Codes
8English
0077h Periodic time update cycle not occurring. Real Time Clock (RTC) error.
Install new system board.
0078h CMOS RAM checksum error detected. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0079h CMOS RAM fails to hold data. CMOS RAM error.
Install new system board battery.
If error persists, install new system board.
0083h PCI System Bus scan test failed. BIOS or system board error.
Install new system BIOS.
If error persists, install new system board.
0084h Cannot access PCI devices through the
FIND_PCI_DEVICE call. Install new BIOS or system board.
0085h Reading configuration space registers on
boundary conditions failed. Install new BIOS or system board.
0086h ConsistencycheckingofPCIconfiguration
space failed. Install new BIOS or system board.
0087h GENERATE_SPECIAL_CYCLE check
failed. Install new system board.
0088h BIOS32 service directory integrity check
failed. BIOS error. Install new system BIOS.
0090h PnP function 00 failed. Install new system BIOS.
0091h PnP function 01 failed. Install new system BIOS.
0094h Number of system device nodes is not
the same as reported. Install new system BIOS. If error persists, install new system board.
0095h One or more nodes have larger than
reported size. Check all PnP devices.
Code Explanation Details/Parts to Check

English 9
1 The Error Codes
0001h – 00AFh: System Error Codes
0096h ISA bus detected twice. Install new system BIOS.
009Ah PnP function 40 failed. Install new system BIOS.
009Bh Invalid number of PnP cards. Check all PnP devices.
009Ch One or more unknown PnP cards. Install new system BIOS.
009Dh No PCI bus system device node. Install new system BIOS.
009Eh Too many PCI buses. Install new system BIOS.
009Fh Insufficient memory. Delete drivers before running DiagTools.
00A0h PnP function 41 failed. Install new system BIOS.
00A1h NVRam buffer size too big. Install new system BIOS.
If error persists, install new system board.
00A2h ESCD size is too small. Install new system BIOS.
If error persists, install new system board.
00A3h ESCD size is too big. Install new system BIOS.
If error persists, install new system board.
00A4h NVRam base address is invalid. Install new system BIOS.
00A5h PnP function 42 failed. Install new system BIOS.
00A6h PnP function 43 failed. Install new system BIOS.
00A7h NVRam test failed. Install new system BIOS.
If error persists, install new system board.
00B1h DMI structure checksum failed. Install new system BIOS.
00B2h DMI Header structure checksum failed. Install new system BIOS.
00C0h Non-Intel processor. Install Intel processor.
00C1h Non-Pentium processor. Install Pentium processor.
Code Explanation Details/Parts to Check

1 The Error Codes
0001h – 00AFh: System Error Codes
10 English
00C2h Non-MMX processor. Install MMX processor.
00C3h MMX Registers Read/Write failed. Install new processor.
00C4h Wraparound Arithmetic test failed. Install new processor.
00C5h Saturation Arithmetic test failed. Install new processor.
00C6h Pack with signed saturation failed. Install new processor.
00C7h Pack with unsigned saturation failed. Install new processor.
00C8h Unpack high packed data failed. Install new processor.
00C9h Unpack low packed data failed. Install new processor.
00CAh Exit MMX state instruction (EMMS)
failed. Install new processor.
00FFh Out of memory. Re-run the HP Hardware Diagnostics utility using
keyboard only.
Code Explanation Details/Parts to Check

English 11
1 The Error Codes
0100h – 01A0h: Memory Error Codes
0100h – 01A0h: Memory Error Codes
Code Explanation Details/Parts to Check
0100h ROM read error. HP Hardware
Diagnostics utility was not able to read
from a ROM location.
System board error.
Install new system board.
0101h ROM not write-protected. System board error.
Install new system board.
0102h BIOS cannot set the year to 2000 after
1999 midnight. BIOS error. Install new system BIOS.
0120h Parity error at absolute memory location
XXXXXXXXh. Memory error. Replace appropriate memory module.
0130h The pattern written at XXXXXXXXh was
qqqqh. The pattern read back from that
address was pppph.
Memory error.
Replace appropriate memory module.
0131h Parity failure at XXXXXXXXh during
pattern test. Memory error. Replace appropriate memory module.
0132h Faulty memory chip in SIMM XXXX. Install new SIMM XXXX.
0135h ECC Error Detected Memory error.
Replace appropriate memory module.
0136h ECC can not be corrected. Error in SIMM
socket. Install new SIMM XXXX.
0140h Failure at address XXXXXXXXh, bit
position bbh. Memory error. Replace appropriate memory module.
0150h Failure at XXXXXXXXh, bit position bbh. Memory error.
Replace appropriate memory module.

1 The Error Codes
0100h – 01A0h: Memory Error Codes
12 English
0160h Thereisanaddressshortbetweenbitxxh
and yyh. Processor or system board error. Check that the processor is correctly installed.
If error persists, install new processor.
0170h RAM Refresh is not working. System timer error.
Install new system board.
0171h –
0172h RAM Refresh is slower or faster than expected. System timer error. Install new system board.
0180h The pattern written at address
XXXXXXXXh was qqqqh. The pattern
read back from that address was pppph.
Memory error.
Replace appropriate memory module.
0181h No Active External Cache Memory. Cache memory error.
Enable external cache memory from BIOS setup.
0182h No extended memory available from
HIMEM.SYS Memory error. Replace appropriate memory module.
0183h No detected extended memory. Memory error.
Replace appropriate memory module.
0190h Test failed at address xxxxxxxxh. Memory error.
Replace appropriate memory module.
01A0h The pattern written at XXXXXXXXh was
qqqqh. The pattern read back from that
address was pppph.
Memory error.
Replace appropriate memory module.
Code Explanation Details/Parts to Check