HP Chromebook x360 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome, ChromeOS, Chromebook, Google, and
Google Drive are trademarks of Google LLC.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
MediaTek™ is a trademark of MediaTek Inc.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SDHC, SDXC, and microSD are
trademarks or registered trademarks of SD-3C
LLC. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Wi-Fi is a registered
trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: September 2022
Document Part Number: N25185-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Components...........................................................................................................................................................................4
Right...................................................................................................................................................................................4
Left.....................................................................................................................................................................................5
Display ...............................................................................................................................................................................6
Keyboard area.................................................................................................................................................................... 7
Touchpad ...................................................................................................................................................................8
Special keys ...............................................................................................................................................................8
Bottom ...............................................................................................................................................................................9
Labels...............................................................................................................................................................................10
3Illustrated parts catalog ......................................................................................................................................................12
Computer major components..........................................................................................................................................12
Display assembly subcomponents..................................................................................................................................13
Miscellaneous parts.........................................................................................................................................................15
4Removal andreplacement procedures preliminary requirements.....................................................................................16
Tools required..................................................................................................................................................................16
Service considerations.....................................................................................................................................................16
Plastic parts .............................................................................................................................................................16
Cables and connectors.............................................................................................................................................16
Drive handling..........................................................................................................................................................16
Electrostatic discharge information................................................................................................................................17
Generating static electricity ....................................................................................................................................17
Preventing electrostatic damage to equipment.....................................................................................................18
Personal grounding methods and equipment ........................................................................................................18
Grounding the work area.........................................................................................................................................19
Recommended materials and equipment...............................................................................................................19
Cleaning your computer ..................................................................................................................................................20
Enabling HP Easy Clean (select products only) .......................................................................................................20
Removing dirt and debris from your computer.......................................................................................................20
Cleaning your computer with a disinfectant ...........................................................................................................21
Caring for wood veneer (select products only) .......................................................................................................22
Packaging and transporting guidelines ..........................................................................................................................22
Accessing support information .......................................................................................................................................22
5Removal and replacement procedures for authorized service provider parts...................................................................25
Component replacement procedures..............................................................................................................................25
Preparation for disassembly ...................................................................................................................................25
iv

Display panel (without removing the display) ........................................................................................................25
Bottom cover ...........................................................................................................................................................27
Battery .....................................................................................................................................................................28
WLAN module ..........................................................................................................................................................30
Solid-state drive ......................................................................................................................................................31
Touchpad .................................................................................................................................................................33
Speakers ..................................................................................................................................................................34
I/O board ..................................................................................................................................................................35
Heat sink ..................................................................................................................................................................36
System board...........................................................................................................................................................37
Display assembly.....................................................................................................................................................40
Top cover with keyboard..........................................................................................................................................44
6Backing up, resetting, and recovering .................................................................................................................................46
Backing up .......................................................................................................................................................................46
Resetting..........................................................................................................................................................................46
Recovering .......................................................................................................................................................................46
Option 1: Recovering using an internet connection................................................................................................47
Option 2: Installing the Chromebook Recovery Utility............................................................................................47
Creating recovery media..........................................................................................................................................47
Recovering the Chrome operating system with recovery media............................................................................48
Setting up your computer after a reset or recovery .......................................................................................................48
Erasing and reformatting the recovery media................................................................................................................48
7Specications.......................................................................................................................................................................50
Computer specications ..................................................................................................................................................50
33.8 cm (13.3 in) display specications ..........................................................................................................................50
Solid-state drive specications.......................................................................................................................................51
8Power cord set requirements ..............................................................................................................................................52
Requirements for all countries........................................................................................................................................52
Requirements for specic countries and regions ...........................................................................................................52
9Recycling ..............................................................................................................................................................................54
Index ........................................................................................................................................................................................55
v

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebook™ x360 13.3 inch
Model numbers: 13b-ca0xxx
CTO model number: 13b-ca000
Processors MediaTek™ processors
MediaTek 1380 (3.0 GHz base frequency, 2 MB cache, 4 cores)
MediaTek 1200 (2.6 GHz base frequency, 2 MB cache, 4 cores)
Chipset MediaTek PMIC MT6315
MediaTek PMIC MT6319
MediaTek PMIC MT6360
MediaTek PMIC MT6680
MediaTek PMIC MT6691
MediaTek PMIC MT6365
Graphics Internal graphics
MediaTek Integrated Graphics
Display 13.3 in (33.8 cm), white light-emitting diode (WLED), antiglare, touch screen, narrow bezel
Full high denition (FHD) (1920 × 1080), ultra wide viewing angle (UWVA), 45% NTSC, embedded DisplayPort
(eDP) 1.2 without panel self-refresh (PSR), 250 nits
Memory Integrated, not customer accessible or upgradeable supporting up to 8 GB of RAM
LPDDR4X-4266 dual-channel support
Supports the following congurations:
●8 GB
●4 GB
Primary storage PCIe, Non-Volatile Memory express (NVMe), M.2 solid-state drives
256 GB, M2, 2230
128 GB, M2, 2230
Embedded MultiMedia Controller (eMMC) 5.0
64 GB
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Audio andvideo B&O HD Audio
Dual speakers
HP Audio Boost 2.0
HP Wide Vision HD Camera with shutter door - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR/TNR, 88° wide
eld-of-view (WFOV)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression
Wireless Wireless Local Area Network (WLAN)
MediaTek MT7921 Wi-Fi® 6 Bluetooth® 5.3 WLAN
Media card reader Micro Secure Digital Media Reader
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB Type-C® (2), supports:
- power delivery
- data transfer
- USB-C® adapter
- DisplayPort™ 1.4 output, 4K output (4096 × 2160 @ 60 Hz with adapter)
USB 3.2 Gen 1 Type-A
Keyboard/pointing
devices
Keyboard (full size, textured, standard notebook keyboard)
Backlit
Not backlit
Clickpad with image sensor
Multitouch gestures enabled
Taps enabled by default
Sensors Accelerometer
Gyroscope
Power requirements Battery
2 cell, 47 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapters (USB Type-C, non power factor correction, (nPFC), straight, 1.8 m [6 ft])
45 W
Power cord
C5, conventional, sticker, 1 m (3.3 ft)
C5, sticker, with Japanese plug adapter, 1 m (3.3 ft)
Security H1 Secure Microcontroller
Privacy camera shutter door
2 Chapter 1Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Operating system Google Chrome™ 64
Serviceability End user replaceable parts
AC adapter
Product description 3

Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
●Press in on the card, and then remove it from the
memory card reader.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
4 Chapter 2Components

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(3) USB Type-C® power connector and
SuperSpeed 5 Gbps port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed 5 Gbps port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even when
the computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Left 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(2) USB Type-C power connector and SuperSpeed
5 Gbps port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(4) Power button ●When the computer is o, press the button briey to
turn on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
for at least 10 seconds to turn o the computer.
(5) Volume button Controls speaker volume on the computer.
Display
Use the illustration and table to identify the components on the display.
6 Chapter 2Components

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
(4) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera light On (white): The camera is in use.
On (amber): The camera is turned o by the switch.
O: The camera is turned o by the software.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Keyboard area
Keyboards can vary by language.
Keyboard area 7

Touchpad
The touchpad settings and components are described here.
Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
Special keys
Use the illustration and table to locate the special keys.
NOTE: Your computer may appear slightly dierent from the illustration below.
8 Chapter 2Components

Table 2-5 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Search key Opens a search box.
(3) Action keys Execute frequently used system functions.
(4) Lock key Locks the keys to prevent accidental key presses.
Bottom
Use the illustration and table to identify the bottom components.
Bottom 9

Table 2-6 Bottom component and description
Components Description
Speakers Produce sound.
Labels
The labels aixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-7 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-8 Service label components
Component
(1) HP product name
10 Chapter 2Components

Table 2-8 Service label components (continued)
Component
(2) Product ID
(3) Serial number
(4) Warranty period
Table 2-9 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions where the devices have been approved for use.
Labels 11

Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level. For more
information, see Display assembly subcomponents on page 13.
not available as a
spare part
12 Chapter 3Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(2) Top cover with keyboard
For a detailed list of country codes, see Top cover with keyboard on page 44.
Backlit N24445-xxx
Not backlit N24446-xxx
(3) Touchpad
NOTE: The touchpad cable is available using spare part number N24421-001.
N24436-001
(4) Speakers (left and right) N24431-001
(5) Battery (2 cell, 47 Whr) L75783-007
(6) Bottom cover N24419-001
(7) Heat sink N24425-001
(8) System board (includes processor)
NOTE: The system board thermal pad is available using spare part number N24435-001.
MediaTek 1380 processor and 8 GB of system memory N24443-001
MediaTek 1380 processor and 4 GB of system memory N24442-001
MediaTek 1200 processor and 8 GB of system memory N24441-001
MediaTek 1200 processor and 4 GB of system memory N24439-001
MediaTek 1200 processor, 4 GB of system memory, 64 GB of eMMC storage N24440-001
(9) I/O board
NOTE: The I/O board cable is available using spare part number N24422-001.
N24428-001
(10) WLAN module (MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN) N24438-001
(11) Solid-state drive (2230, PCIe)
NOTE: The solid-state drive thermal pad is available in the Bracket Kit as spare part number
N24434-001.
256 GB N24433-001
128 GB N24432-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Display assembly subcomponents 13

Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display panel (includes panel adhesive)
NOTE: The panel tape kit is available as spare part number N24896-001.
N24444-001
(2) Camera module N24437-001
(3) Hinges (includes left and right display hinges) N24426-001
(4) Hinge cover N24424-001
*Hinge cover rubber inserts N24429-001
(5) Display panel cable N24420-001
(6) Camera cable N24423-001
(7) Wireless antenna cables not available as a
spare part
(8) Display back cover (includes wireless antennas) N24418-001
*not illustrated
14 Chapter 3Illustrated parts catalog

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter (USB Type-C AC adapter (nPFC, 3 pin, 1.8 m [6 ft])
45 W L43407-001
Screw Kit N24430-001
Screw Mylar N24427-001
Display Panel Tape Kit (includes top, button, left and right tape) N24896-001
Adapters
USB-C-to-RJ-45 M95985-001
Power adapter (duckhead)
Japan L33157-001
Power adapter (C5, AC, conventional, 1.0 m [3.3 ft])
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Japan L19365-001
North America L19367-001
South Africa L19369-001
Switzerland L19370-001
United Kingdom L19373-001
Miscellaneous parts 15