HP EliteBook 820 G1 Manual

HP EliteBook 820 G1 Notebook PC and
HP EliteBook 725 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: May 2014
Second Edition: March 2014
First Edition: September 2013
Document Part Number: 723686-003
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
ENWW iii

iv Safety warning notice ENWW

Table of contents
1 Product description ........................................................................................................... 1
Product Name ......................................................................................................................... 1
Chipset ................................................................................................................................... 1
Processor ................................................................................................................................ 2
Panel ...................................................................................................................................... 3
Graphics ................................................................................................................................. 3
Memory .................................................................................................................................. 4
Flash cache ............................................................................................................................. 4
MiniCard solid-state drive ......................................................................................................... 4
Primary storage ....................................................................................................................... 5
Audio and video ...................................................................................................................... 6
Ethernet .................................................................................................................................. 7
Wireless networking ................................................................................................................. 7
External expansion ................................................................................................................... 8
Ports ....................................................................................................................................... 9
Docking .................................................................................................................................. 9
Keyboard/pointing devices ....................................................................................................... 9
Power requirements ................................................................................................................ 10
Security ................................................................................................................................ 10
Operating system ................................................................................................................... 11
Serviceability ......................................................................................................................... 15
2 External component identification ................................................................................... 17
Display ................................................................................................................................. 17
Buttons and fingerprint reader (select models only) ..................................................................... 19
Keys ..................................................................................................................................... 20
Lights .................................................................................................................................... 21
TouchPad .............................................................................................................................. 22
Front ..................................................................................................................................... 23
Left side ................................................................................................................................ 24
Right side .............................................................................................................................. 25
ENWW v

Bottom .................................................................................................................................. 26
3 Illustrated parts catalog .................................................................................................. 27
Locating the serial number, product number, and model number .................................................. 27
Computer major components ................................................................................................... 29
Display assembly components ................................................................................................. 41
Plastics Kit ............................................................................................................................. 43
Mass storage devices ............................................................................................................. 44
Miscellaneous parts ................................................................................................................ 45
Sequential part number listing .................................................................................................. 48
4 Removal and replacement preliminary requirements ...................................................... 65
Tools required ....................................................................................................................... 65
Service considerations ............................................................................................................ 65
Plastic parts ............................................................................................................ 65
Cables and connectors ............................................................................................ 66
Drive handling ........................................................................................................ 66
Grounding guidelines ............................................................................................................. 67
Electrostatic discharge damage ................................................................................. 67
Packaging and transporting guidelines ....................................................... 68
Workstation guidelines .............................................................. 68
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 71
Component replacement procedures ........................................................................................ 71
Service cover .......................................................................................................... 71
Battery ................................................................................................................... 73
Hard drive ............................................................................................................. 75
WWAN module ..................................................................................................... 78
Solid-state drive ...................................................................................................... 80
WLAN module ........................................................................................................ 82
Memory module ...................................................................................................... 84
Keyboard ............................................................................................................... 85
6 Removal and replacement procedures for Authorized Service Provider parts .................. 93
Component replacement procedures ........................................................................................ 93
RTC battery ............................................................................................................ 93
Top cover ............................................................................................................... 94
Display assembly .................................................................................................... 98
TouchPad ............................................................................................................. 107
Card reader board ................................................................................................108
vi ENWW

Heat sink ............................................................................................................. 111
Fan ..................................................................................................................... 113
System board ....................................................................................................... 115
Fingerprint reader board ........................................................................................ 121
Speaker assembly ................................................................................................. 122
Power button board ............................................................................................... 124
7 Computer Setup (BIOS) ................................................................................................. 127
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 127
Using Computer Setup ........................................................................................... 127
Starting Computer Setup ......................................................................... 127
Navigating and selecting in Computer Setup ............................................. 128
Restoring factory settings in Computer Setup .............................................. 129
Updating the BIOS ................................................................................. 129
Determining a BIOS version ...................................................... 129
Downloading a BIOS update for Windows 8 .............................. 130
Using MultiBoot .................................................................................................... 131
About the boot device order .................................................................... 131
Choosing MultiBoot preferences ............................................................... 131
Setting a new boot order in Computer Setup .............................. 131
Dynamically choosing a boot device using the f9 prompt ............. 132
Setting a MultiBoot Express prompt ............................................ 132
Entering MultiBoot Express preferences ...................................... 133
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 133
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 134
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 135
Using Computer Setup ........................................................................................... 135
Starting Computer Setup ......................................................................... 135
Navigating and selecting in Computer Setup ............................................. 135
Restoring factory settings in Computer Setup .............................................. 136
Updating the BIOS ................................................................................. 137
Determining a BIOS version ...................................................... 137
Downloading a BIOS update for Windows 7 .............................. 138
Using MultiBoot .................................................................................................... 139
About the boot device order .................................................................... 139
Choosing MultiBoot preferences ............................................................... 139
Setting a new boot order in Computer Setup .............................. 139
Dynamically choosing a boot device using the f9 prompt ............. 140
Setting a MultiBoot Express prompt ............................................ 140
Entering MultiBoot Express preferences ...................................... 141
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 141
ENWW vii

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 142
Linux – Computer Setup (BIOS) and Advanced System Diagnostics ............................................. 143
Starting Computer Setup ........................................................................................ 143
Using Computer Setup ........................................................................................... 143
Navigating and selecting in Computer Setup ............................................. 143
Restoring factory settings in Computer Setup .............................................. 144
Updating the BIOS ................................................................................................ 145
Determining the BIOS version .................................................................. 145
Downloading a BIOS update ................................................................... 145
Using Advanced System Diagnostics ....................................................................... 146
8 Specifications ................................................................................................................ 147
9 Backup and recovery .................................................................................................... 149
Windows 8 ......................................................................................................................... 149
Backing up your information ................................................................................... 149
Performing a system recovery ................................................................................. 150
Using the Windows recovery tools ........................................................... 151
Using f11 recovery tools ......................................................................... 152
Using Windows 8 operating system media (purchased separately) ............... 152
Using Windows Refresh for quick and easy recovery .................................. 153
Remove everything and reinstall Windows ................................................ 153
Using HP Software Setup ........................................................................ 154
Windows 7 ......................................................................................................................... 155
Creating recovery media with HP Recovery Disc Creator ............................................ 156
Creating recovery media ......................................................................... 156
Backing up your information ................................................................................... 156
Performing a system recovery ................................................................................. 157
Using the Windows recovery tools ........................................................... 158
Using f11 recovery tools ......................................................................... 159
Using a Windows 7 operating system DVD (purchased separately) .............. 160
Linux .................................................................................................................................. 161
Creating backups .................................................................................................. 161
Backing up your information ................................................................................... 161
Performing a system recovery ................................................................................. 162
Remove everything and reinstall SLED ...................................................................... 163
10 Statement of Volatility ................................................................................................ 165
Non-volatile memory usage ................................................................................................... 167
Questions and answers ......................................................................................................... 171
viii ENWW

Using HP Sure Start (select models only) .................................................................................. 172
11 Power cord set requirements ...................................................................................... 173
Requirements for all countries ................................................................................................ 173
Requirements for specific countries and regions ....................................................................... 173
12 Recycling .................................................................................................................... 175
Index ............................................................................................................................... 177
ENWW ix

xENWW

1 Product description
Product Name
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
HP EliteBook 725 G2 Notebook PC ×
HP EliteBook 820 G1 Notebook PC ×
Chipset
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
AMD® A76M fusion controller hub (FCH) ×
Intel® processor controller hub (PCH), soldered on circuit
(SoC)
×
ENWW Product Name 1

Processor
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
●AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30-
GHz) quad core processor (4.00-MB L2 cache, 19 W)
●AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-
GHz) quad core processor (4.00-MB L2 cache, 19 W)
●AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-
GHz) dual core processor (1.00-MB L2 cache, 17 W)
×
●Intel Core® i7-4600U 2.10-GHz (SC turbo up to 3.30-
GHz) processor (4.00-MB L3 cache, 15 W)
●Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-
GHz) processor (4.00-MB L3 cache, 15 W)
●Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-
GHz) processor (4.00-MB L3 cache, 15 W)
●Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-
GHz) processor (3.00-MB L3 cache, 15 W
●Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-
GHz) processor (3.00-MB L3 cache, 15 W)
●Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-
GHz) processor (3.00-MB L3 cache, 15 W)
●Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-
GHz) processor (3.00-MB L3 cache, 15 W)
●Intel Core i3-4030U 1.90-GHz processor (3.00-MB
L3 cache, 15 W)
●Intel Core i3-4010U 1.70-GHz processor (3.00-MB
L3 cache, 15 W)
×
2 Chapter 1 Product description ENWW

Panel
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
●12.5-in, Premium AntiGlare (AG), full high-definition
(FHD), light-emitting diode (LED), 1920×1080, UWVA,
typical brightness: 300 nits, ultraslim (1.2-mm), 50% CG,
eDP display panel with and without webcam
●12.5-in, AG, HD, LED, 1366×768, SVA, typical
brightness: 200 nits, ultraslim (1.2-mm), 45% CG, eDP
display panel with and without webcam
×
●12.5-in, Premium AntiGlare (AG), high-definition HD,
light-emitting diode (LED), 1366×768, UWVA, typical
brightness: 300 nits, ultraslim (1.2-mm), 50% CG, eDP
display panel with and without webcam
●12.5-in, AG, HD, LED, 1366×768, SVA, typical
brightness: 200 nits, ultraslim (1.2-mm), 45% CG, eDP
display panel with and without webcam
×
Graphics
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
AMD Graphics: Radeon® R6 Graphics on computer models
equipped with an A10 Pro-7350B processor; Radeon R5
Graphics on computer models equipped with an
A8 Pro-7150B processor; Radeon R4 Graphics on computer
models equipped with an A6 Pro-7050B processor
Universal memory architecture (UMA) graphics
Support for dual-display ports through the HP 2013 UltraSlim
Docking Station
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station
×
Intel Graphics: Intel HD Graphics 4400
UMA graphics
Support for up to 3 displays through the HP 2013 UltraSlim
Docking Station
×
ENWW Panel 3

Memory
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual
channel memory
Support for 16384-MB of system memory in the
following configurations:
●16384-MB total system memory (8192 MB × 2; not
available with Windows 7 32-bit operating system,
available with Windows 7 downgrade)
●12288-MB total system memory (8192 MB + 4096 MB)
●8192-MB total system memory (4096 MB × 2 or 8192
MB × 1; not available with Windows 7 32-bit
operating system, available with Windows 7 downgrade)
●6144-MB total system memory (4096 MB + 2048 MB)
●4096-MB total system memory (4096 MB × 1 or
2048 MB × 2)
●2048-MB total system memory (2048 MB × 1)
××
Flash cache
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for 32-GB solid-state drive (2242/DS M.2 form factor)
Intel SRT (Smart Response Technology)
Not supported with solid-state drive or self-encrypted drive
(SED) hard drive
×
MiniCard solid-state drive
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
120-GB solid-state drive (2242/DS M.2 form factor)
Not supported if 32-GB flash cache is selected
Set as primary storage if selected
×
4 Chapter 1 Product description ENWW

Primary storage
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in)
and 9.5-mm (.37-in) thickness
Support for Serial ATA Support for 3D DriveGuard
hard drive protection
Support toolless removal
××
Support for the following hard drive:
●1-TB, 5400-rpm, SATA, 7.0-mm hard drive
×
Support for the following hard drives:
●500-GB, 5400-rpm, SATA, 7.0-mm hard drive
●500-GB, 5400-rpm, SATA, locked, 7.0-mm hard drive
×
Support for the following hard drives:
●500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SED, 7.0-mm hard drive
●500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive
●320-GB, 7200-rpm, SATA, 7.0-mm hard drive
××
ENWW Primary storage 5

Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for the following 6.35-cm (2.5-in) solid-state drives:
●256-GB, SATA-3, SED, Opal 2, solid-state drive
●256-GB, SATA-3, SED, Opal 1, solid-state drive
●240-GB, SATA-3, solid-state drive
●180-GB, SATA-3, SED, Opal 1, solid-state drive
●180-GB, SATA-3, solid-state drive
●128-GB, SATA-3, solid-state drive
×
Support for the following 6.35-cm (2.5-in) solid-state drives:
●512-GB, SATA-3, solid-state drive
●256-GB, SATA-3, SED, Opal 2, solid-state drive
●256-GB, SATA-3, Opal 2, locked, solid-state drive
●256-GB, SATA-3, SED solid-state drive
●240-GB, SATA-3, solid-state drive
●180-GB, SATA-3, SED, Opal 1, solid-state drive
●180-GB, SATA-3, solid-state drive
●128-GB, SATA-3, locked, Opal 2, solid-state drive
●128-GB, SATA-3, locked, solid-state drive
●128-GB, SATA-3, solid-state drive
●120-GB, mSATA-3, SED solid-state drive
●32-GB, SATA-3, solid-state drive
×
Audio and video
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Webcam, 720p
Dual array microphones
Stereo speakers
HD audio with DTS Studio sound
××
6 Chapter 1 Product description ENWW

Ethernet
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Realtek RTL8111EP 10/100/1000 Ethernet with
DASH support
S3/S4/S5 wake on LAN
×
Intel I218LM 10/100/1000 Ethernet with iAMT
Intel I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
×
Wireless networking
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Integrated wireless local area network (WLAN) options by way
of wireless module
Two WLAN antennas built into display assembly
××
Support for the following WLAN formats:
●Atheros AR9485 802.11 b/g/n WiFi Adapter
●Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi
Adapter, Broadcom Bluetooth 4.0 Adapter
●Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth
4.0 Combo Adapter
×
Support for the following WLAN formats:
●Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-
Fi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi
+ Bluetooth 4.0 WLAN module
●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n
2×2 WiFi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n
2×2 WiFi + Bluetooth 4.0 Combo Adapter
●Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n
2×2 WiFi Adapter
×
Integrated wireless wide area network (WWAN) options by
way of wireless module (select models only)
Two WWAN antennas built into display assembly
(select models only)
××
ENWW Ethernet 7

Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HPSA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile
Broadband Module
×
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4226 LTE/HSPA+4G Module
●HP lt4225 LTE/EV-DO 4G Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile
Broadband Module
×
External expansion
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
SD media reader slot
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)
××
8 Chapter 1 Product description ENWW

Ports
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
●AC adapter, HP Smart (4.5-mm barrel)
●Audio-in (mono microphone)/audio-out (stereo
headphone) combo jack
●DisplayPort 1.2
●Docking
●RJ45 (Ethernet)
●USB 3.0 charging (1)
●USB 3.0 (2)
●VGA (Dsub 15 pin) supporting: 1920×1200 external
resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs.
standard aspect video
××
Docking
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
HP 2013 UltraSlim Docking Station × ×
Keyboard/pointing devices
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Dual point, spill-resistant (with drain) keyboard with DuraKeys,
function keys and optional backlightFunction Keys:
Touchpad Requirements: Glass with chemical etched
surface, on/off button, support for 2-way scroll, Taps enabled
as default, Gestures enabled by default (2-finger scrolling, 2-
finger zoom (pinch)
××
ENWW Ports 9

Power requirements
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery
and 3-cell, 26-WHr, 2.50-AHr, Li-ion battery
Support for the following AC adapters:
●65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm)
●65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm)
●45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-
mm)
××
Security
Description HP EliteBook 725 G2
Notebook PC
HP EliteBook 820 G1
Notebook PC
Support for the following:
●Fingerprint reader
●Full-volume encryption
●Integrated Smart Card reader (active)
●Preboot authentication (password, Smart Card)
●Support Security Lock
●Trusted Platform Module (TPM) 1.2 (Infineon;
soldered down)
●Trusted Platform Module (TPM) 1.2 (Infineon;
soldered down)
××
10 Chapter 1 Product description ENWW