HP Pavilion 13 Manual

HP Pavilion 13 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2014
First Edition:
First Edition: October 2014
Document Part Number: 781535-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Display ................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ..................................................................................................................................................................... 7
TouchPad ............................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the serial number, product number, and model number .................................................................... 12
Computer major components ............................................................................................................................. 13
Display assembly components ........................................................................................................................... 16
Miscellaneous parts ............................................................................................................................................. 17
Sequential part number listing ........................................................................................................................... 19
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ....................................................................................................... 24
Packaging and transporting guidelines ......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures ........................................................................................................... 27
Component replacement procedures ................................................................................................................. 27
Computer feet ................................................................................................................................... 27
Keyboard/top cover .......................................................................................................................... 28
TouchPad ........................................................................................................................................... 31
Power button board .......................................................................................................................... 32
Battery ............................................................................................................................................... 33
vii

Hard drive .......................................................................................................................................... 34
WLAN module .................................................................................................................................... 36
Audio/USB board ............................................................................................................................... 37
Fan ..................................................................................................................................................... 38
Speakers ............................................................................................................................................ 39
Display assembly .............................................................................................................................. 40
System board .................................................................................................................................... 48
Heat sink ............................................................................................................................................ 50
Memory module ................................................................................................................................ 52
Power connector cable ...................................................................................................................... 53
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 54
Starting Setup Utility (BIOS) ................................................................................................................................ 54
Updating the BIOS ................................................................................................................................................ 54
Determining the BIOS version ........................................................................................................... 54
Downloading a BIOS update .............................................................................................................. 55
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 56
7 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 57
Starting Setup Utility ........................................................................................................................................... 57
Using Setup Utility ............................................................................................................................................... 57
Changing the language of Setup Utility ............................................................................................ 57
Navigating and selecting in Setup Utility .......................................................................................... 57
Displaying system information ......................................................................................................... 58
Restoring factory default settings in Setup Utility .......................................................................... 58
Exiting Setup Utility ........................................................................................................................... 58
Updating the BIOS ................................................................................................................................................ 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 59
Using Advanced System Diagnostics .................................................................................................................. 60
8 Specifications ............................................................................................................................................. 61
9 Backing up, restoring, and recovering ........................................................................................................... 62
Creating recovery media and backups ................................................................................................................ 62
Creating HP Recovery media ............................................................................................................. 63
Restore and recovery .......................................................................................................................................... 64
Recovering using HP Recovery Manager .......................................................................................... 65
What you need to know .................................................................................................. 65
viii

Using the HP Recovery partition (select models only) .................................................. 66
Using HP Recovery media to recover ............................................................................. 66
Changing the computer boot order ................................................................................ 66
Removing the HP Recovery partition (select models only) .............................................................. 67
10 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................... 68
Performing a system recovery ............................................................................................................................ 68
Creating the restore DVDs ................................................................................................................ 68
Creating a restore image on a USB device ........................................................................................ 68
Performing recovery using the restore media ................................................................................. 69
Backing up your information ............................................................................................................................... 69
11 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ........................................................................................................................... 71
Requirements for specific countries and regions ............................................................................................... 72
12 Recycling .................................................................................................................................................. 74
Index ............................................................................................................................................................. 75
ix

x

1 Product description
Category Description
Product Name HP Pavilion 13 Notebook PC
Processor ●Intel® Core® i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3 MB L3 cache, dual
core 15 W
●Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15 W
●Intel Core i3-5010U (2.1 GHz), 1600 MHz/3 MB L3, dual core 15 W
Chipset Intel BDW Wildcat Point-LP
Graphics Internal Graphics: Intel HD Graphics 5500
Support for DX11, HD decode, and HDMI
Panel 13.3-in (1366×768),high-definition (HD), light-emitting diode (LED), low-voltage differential-
signalling (LVDS), co-layout with eDP1.2. TouchScreen with flush glass and MultiTouch enabled;
16:9 ultra-wide aspect ratio; typical brightness: 200 nits
Memory 2 SODIMM slots DDR3L-1600MHz
Support for DDR3L-1600MHz
Support for dual channel
Supports up to 8 GB maximum on-board system memory
●4096 MB (2048 MB x 2)
●4096 MB (4096 MB x 1)
●6144 MB (2048 MB x 1 + 4096 MB x 1)
●8192 MB (4096 MB x 2)
●8192 MB (8192 MB x 1)
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-in) thicknesses
Support for Accelerometer hard drive protection
Support for the following single hard drive configurations:
●1-TB, 5400-rpm, 7.2-mm
●750-GB, 5400-rpm, 7.2-mm
●500-GB, 5400-rpm, 7.0-mm
Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive
Support for M2 SATA-3 next generation form factor (NGFF) solid-state drives in the following
configurations:
●256-MB multi-level cell (MLC)
●256-MB triple-level cell (TLC)
●128-MB (MLC)
●128-MB (TLC)
Optical drive (external) 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive
1

Category Description
Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames per second
Audio and video (continued) Dual digital microphones with appropriate echo-cancellation and noise-suppression software
Beats audio
Two speakers
Sensors Accelerometer
eCompass
Gyroscope
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Built-in WLAN antenna(s) (in display assembly)
Support for the following WLAN modules:
●Broadcom BCM43142HM 802.11 bgn 1×1 Wi-Fi + Bluetooth® 4.0 HMC Combo Adapter
●Intel Dual Band Wireless-AC 3160 802.11ac 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Compatible with Miracast-certified devices
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD).
Ports ●AC adapter HP Smart plug (4.5mm barrel)
●Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-
detection
●High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at
60 Hz
●RJ45/Ethernet
●USB 3.0 (2)
●USB 2.0
Keyboard/pointing devices Full-size, textured, chiclet-style keyboard,
Touchpad requirements:
●Clickpad with image sensor
●Taps enabled as default
●Multi-touch gestures enabled
●Ability to turn on and off
●Support for Microsoft® Windows® 8.1 modern TouchPad gestures
●Support for PS/2, SMBus
●Default on for 2-finger scroll and pinch
Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)
Security Support for security cable lock
Support for Trust Platfom Module (TPM)
2 Chapter 1 Product description

Category Description
Operating system Microsoft Windows 8.1 Standard
Ubuntu Linux
FreeDOS 2.0
Serviceability End user replaceable parts: AC adapter
3

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: To set up a WLAN and connect to the Internet, you need a
broadband modem (either DSL or cable) (purchased separately)
high-speed Internet service purchased from an Internet service
provider, and a wireless router (purchased separately).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video. To use
the webcam, from the Start screen, type camera, and then select
Camera from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
4 Chapter 2 External component identification

Buttons and speakers
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.
(2) Speakers (2) Produce sound.
Buttons and speakers 5

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the bkey or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
6 Chapter 2 External component identification

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a powersaving
state. The computer shuts off power to the display and other
unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Lights 7

TouchPad
Item Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification

Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support Assistant
app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in
(microphone).
Left side 9

Right side
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a powersaving
state. The computer shuts off power to the display and other
unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
(4) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a
highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(7) AC adapter light ●On: The AC adapter is connected and the battery is charged.
●Off: The computer is using battery power.
(8) Power connector Connects an AC adapter.
10 Chapter 2 External component identification