HP Pavilion DV6-3020 Manual

HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide

© Copyright 2010 Hewlett-Packard
Development Company, L.P.
ATI Mobility Radeon is a registered
trademark of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-
Packard Company under license. Intel,
Celeron, Core, and Pentium are trademarks
of Intel Corporation in the U.S. and
other countries. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2010
Document Part Number: 597854-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice ENWW

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Top components ....................................................................................................................... 5
TouchPad ................................................................................................................. 5
TouchPad buttons ...................................................................................................... 6
Lights ....................................................................................................................... 7
Buttons and Fingerprint Reader (select models only) ....................................................... 8
Keys ........................................................................................................................ 9
Front components ................................................................................................................... 10
Right-side components ............................................................................................................ 10
Left-side components ............................................................................................................... 11
Bottom components ................................................................................................................ 12
Display components ............................................................................................................... 13
Wireless antennas .................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 15
Service tag ............................................................................................................................ 15
Computer major components ................................................................................................... 17
Display assembly components ................................................................................................. 22
Touchscreen display assembly spare parts .................................................................. 22
BrightView display assembly spare parts .................................................................... 24
Mass storage devices ............................................................................................................. 26
Plastics Kit ............................................................................................................................. 27
Miscellaneous parts ................................................................................................................ 28
Sequential part number listing .................................................................................................. 29
4 Removal and replacement procedures ............................................................................ 35
Preliminary replacement requirements ....................................................................................... 35
Tools required ......................................................................................................... 35
Service considerations ............................................................................................. 35
Plastic parts ............................................................................................. 35
Cables and connectors ............................................................................. 36
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Drive handling ......................................................................................... 36
Grounding guidelines .............................................................................................. 37
Electrostatic discharge damage .................................................................. 37
Packaging and transporting guidelines ........................................ 38
Workstation guidelines .............................................................. 38
Equipment guidelines ................................................................. 39
Component replacement procedures ........................................................................................ 40
Service tag ............................................................................................................. 40
Computer feet ......................................................................................................... 42
Battery ................................................................................................................... 43
Hard drive cover ..................................................................................................... 44
Hard drive ............................................................................................................. 45
WLAN module ........................................................................................................ 47
Memory module ...................................................................................................... 49
RTC battery ............................................................................................................ 51
Optical drive .......................................................................................................... 52
Keyboard ............................................................................................................... 53
Top cover ............................................................................................................... 55
Power button board ................................................................................................. 58
Touchscreen display assembly .................................................................................. 60
BrightView display assembly .................................................................................... 65
Webcam/microphone module .................................................................................. 70
Bluetooth module .................................................................................................... 71
Speaker assembly ................................................................................................... 73
USB board ............................................................................................................. 75
Power connector ..................................................................................................... 77
System board ......................................................................................................... 79
Fan/heat sink assembly ........................................................................................... 82
Processor ............................................................................................................... 85
5 Setup Utility (BIOS) ......................................................................................................... 87
Starting Setup Utility ............................................................................................................... 87
Using Setup Utility .................................................................................................................. 87
Changing the language of Setup Utility ...................................................................... 87
Navigating and selecting in Setup Utility .................................................................... 88
Displaying system information ................................................................................... 88
Restoring default settings in Setup Utility ..................................................................... 88
Exiting Setup Utility ................................................................................................. 89
Setup Utility menus ................................................................................................................. 89
Main menu ............................................................................................................. 89
Security menu ......................................................................................................... 90
System Configuration menu ...................................................................................... 90
Diagnostics menu .................................................................................................... 91
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6 Specifications ................................................................................................................. 92
Computer specifications .......................................................................................................... 92
39.6-cm (15.6-inch) display specifications ................................................................................ 93
Hard drive specifications ........................................................................................................ 94
LightScribe DVD±R/RW SuperMulti DL Drive specifications ......................................................... 95
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications ............................... 96
System DMA specifications ...................................................................................................... 97
UMA system interrupt specifications .......................................................................................... 98
Discrete system interrupt specifications ...................................................................................... 99
Switchable graphics system interrupt specifications .................................................................. 100
Switchable graphics system I/O address specifications ............................................................. 101
UMA system I/O address specifications .................................................................................. 103
Discrete system I/O address specifications .............................................................................. 105
System memory map specifications ......................................................................................... 107
7 Backup and Recovery ................................................................................................... 108
Recovering system information ............................................................................................... 108
Creating recovery discs ......................................................................................... 109
Backing up your information .................................................................................................. 110
When to back up .................................................................................................. 110
Backup suggestions ............................................................................................... 110
Using system restore points ..................................................................................... 110
When to create restore points .................................................................. 111
Create a system restore point ................................................................... 111
Restore to a previous date and time .......................................................... 111
Performing a recovery .......................................................................................................... 112
Recovering from the recovery discs .......................................................................... 112
Recovering from the dedicated recovery partition (select models only) ......................... 112
8 Connector pin assignments ........................................................................................... 114
Audio-in (microphone) .......................................................................................................... 114
Audio-out (headphone) ......................................................................................................... 114
External monitor ................................................................................................................... 115
HDMI ................................................................................................................................. 116
RJ-11 (modem) ..................................................................................................................... 117
Universal Serial Bus .............................................................................................................. 117
9 Power cord set requirements ........................................................................................ 118
Requirements for all countries or regions ................................................................................. 118
Requirements for specific countries or regions .......................................................................... 119
10 Recycling .................................................................................................................... 120
Battery ................................................................................................................................ 120
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Display ............................................................................................................................... 120
Index ............................................................................................................................... 124
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1 Product description
Category Description
Product Name HP Pavilion dv6 Entertainment PC
Processors Intel® Core™ 2 Quad Intel Core i7 Processors
Intel Core i7-820QM processor with 1.73 GHz, SC turbo up to 3.06 GHz, Quad 45 W
Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W
Intel Core i7-620M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W
Intel Core 2 Duo Intel Core i5 Processors
Intel Core i5-540M processor with 2.53 GHz, SC turbo up to 3.06 GHz, Dual 35 W
Intel Core i5-520M processor with 2.4 GHz, SC turbo up to 2.93 GHz, Dual 35 W
Intel Core i5-430M processor with 2.26 GHz, SC turbo up to 2.53 GHz, Dual 35 W
Intel Core i3 Processors
Intel Core i3-350M processor with 2.26 GHz, Dual 35 W
Intel Core i3-330M processor with 2.13 GHz, Dual 35 W
Chipset Intel HM55 Express Chipset
Graphics Intel HD graphics
Switchable discrete graphics
ATI Mobility Radeon™ HD 5650 Radeon with 1024 MB of dedicated video memory (64
Mx16 DDR3 800 MHz x 8 PCs)
ATI Mobility Radeon HD 5450 Radeon and 5470 Radeon with 512 MB of dedicated video
memory (64 Mx16 DDR3 800 MHz x 4 PCs)
Supports Blu-ray and/or HD-DVD playback with HD Decode, DX11 support
and HDMI support
Panels 39.6-cm (15.6-inch) SVA HD LED BrightView (1366x768) (5.5 mm max)
39.6-cm (15.6-inch) HD+ LED Touchscreen
Supports lighted logo on top bezel
Memory Two customer-accessible/upgradeable SODIMM slots
DDR3,1333 MHz
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Category Description
Supports dual channel
Supports up to 8 GB system memory in the following configurations:
1024-MB total system memory (1024 MB x 1)
2048-MB total system memory (1024 MB x 2, dual-channel)
2048-MB total system memory (2048 MB x 1)
3072-MB total system memory (1024 MB x 1 + 2048 MB x 1)
4096-MB total system memory (2048 MB x 2, dual-channel)
6144-MB total system memory (2048 MB x 1 + 4096 MB x 1)
8192-MB total system memory (4096 MB x 2, dual-channel)
Hard drives Supports all Serial ATA (SATA) 9.5-mm, 6.35-cm (2.5-inch) hard drives
Supports one hard drive
Supports solid state drives (SSD)
Supports Accelerometer Hard Drive Protection
Single hard drive configurations:
160-GB SSD
250 GB (7200 rpm, 9.5 mm)
320 GB (7200 rpm, 9.5 mm)
500 GB (7200 rpm, 9.5 mm)
640 GB (5400 rpm, 9.5 mm)
750 GB (5200 rpm, 12.5 mm)
1 TB (5200 rpm, 12.5 mm)
Optical drives 12.7-mm tray load
Serial ATA (SATA)
Fixed (removal of one screw required)
Supports the following optical drives:
LightScribe DVD±R/RW SuperMulti DL Drive
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive
Webcam Low-light VGA camera
Fixed (no tilt)
Activity LED
640 × 480 by 24 frames per second
Microphone 2 omnidirectional microphones, dual-array with appropriate software (supports beam
forming, echo cancellation, and noise suppression)
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Category Description
Audio HD Audio
Dolby advance audio
Integrated subwoofer
Supports Microsoft® Premium Requirements
Pavilion-branded Altec Lansing speakers
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless
module:
Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with all computer models
Intel Centrino Wireless-N 1000 802.11b/g/n 1x2
Broadcom 4313 802.11b/g/n 1x1 WLAN module
Broadcom 43224 802.11a/b/g/n 2x2 WLAN module
Broadcom 43224 802.11a/b/g/n 2x2 WLAN module
TV tuner DVB-T TV tuner module (select models only)
DVB-T TV tuner antenna (select models only)
Remote control (full-function with teletext) (select models only)
External media card 5–n-1 Digital Media Reader
Digital Media Slot supports Secure Digital (SD ) Memory Card, MultiMediaCard (MMC),
Secure Digital High Capacity (SDHC), Memory Stick (MS), Memory Stick Pro (MSP), xD-
Picture Card (XD)
Supports mini versions with adapter (adapter not included)
Internal card expansion One half-size mini-card slot for WLAN
Ports VGA, 15-pin supporting 1920 × 1200 resolution at 75 Hz
VGA, 15-pin supporting 1600 × 1200 resolution at 75 Hz
Hot Plug/Unplug and auto detect for correct output to wide-aspect versus standard aspect
video
High-Definition Multimedia Interface (HDMI) v1.3 supporting 1080p and 1920 x 1080 at
60 Hz and 1920 x 1200 at 60 Hz DVI Mode
eSATA port combo with fourth USB port
USB 2.0 (three ports)
RJ-45 Ethernet
Headphone/line out
Microphone input (audio-in)
AC Smart Pin adapter plug
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Category Description
Keyboard/pointing
devices
38.1-cm (15-inch) full-size keyboard
Dura-coat, island-style
Backlit dura-coat, island-style (select models only)
Mylar clickpad cover
Clickpad
Multitouch gestures enabled as default
Taps enabled as default
Power requirements 6-cell, 55-Wh, 2.55-Ah Li-ion battery
6-cell, 62-Wh, 2.8-Ah Li-ion battery
9-cell, 93-Wh, 2.8-Ah Li-ion battery
65-W AC adapter
90-W AC adapter
120-W AC adapter
65-W slim travel adapter (smart-pin)
Security Kensington security lock
Fingerprint reader with Digital Persona software support (select models only)
Operating system Preinstalled:
Windows® 7 Professional (32 and 64 bit)
Windows 7 Home Premium (32 and 64 bit)
Windows 7 Home Basic (32 and 64 bit)
FreeDOS
Serviceability AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
Mini Card components
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2 External component identification
Top components
TouchPad
Component Function
TouchPad Moves the pointer and selects or activates items on the screen.
To view or change the pointing device preferences:
1. Select Start >Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
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TouchPad buttons
Item Description Function
1TouchPad On/Off button Turns the TouchPad on and off. Press and hold the
button for two seconds to turn the TouchPad on
and off.
2 Left TouchPad button Functions like the left button on an external mouse.
3 Right TouchPad button Functions like the right button on an external
mouse.
To view or change pointing device preferences:
1. Select Start >Devices and Printers.
2. Right-click the device representing your computer.
3. Select Mouse settings.
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Lights
Item Description Function
1TouchPadlight Amber—TheTouchPad is disabled.
2 Caps Lock light On—The Caps Lock is on.
3Powerlight ●On—The computer is on.
●Flashing—The computer is in Sleep.
●Off—The computer is off or in Hibernation.
4 Volume Mute light Amber—The computer sound is off.
5 Wireless light ●White—An integrated wireless device, such as a
wireless local area network (WLAN) device and/or
a Bluetooth® device, is detected.
●Amber—No wireless devices are detected.
6 Fingerprint Reader light ●White—The fingerprint was read.
●Amber—The fingerprint was not read.
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Buttons and Fingerprint Reader (select models only)
Item Description Function
1 Power button Press the Power button to:
●Turn on the computer.
●Initiate Sleep.
●Exit Sleep.
●Exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
Power button for at least five seconds to shut down the
computer.
For more information about the power settings, select
Start >Control Panel >System and Security >
Power Options.
2 Fingerprint Reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
For information about changing the factory settings, see Help and Support.
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Keys
Item Description Function
1esc key Press the esc and fn keys at the same time to display
system information.
2 E-mail key Opens a new e-mail in the default e-mail client.
3 Media Application key Launches the MediaSmart application.
4 Web Browser key Launches the default web browser.
5 Print key Sends the currently-active document to the default printer.
6 Calculator key Launches the Calculator application.
7fn key Press the fn key at the same time as a function key or the
esc key to execute frequently used system functions.
8 Windows Logo key Displays the Windows Start menu.
9 Function keys Press a function key and the fn key at the same time to
execute frequently used system functions.
10 Windows Application key Displays a shortcut menu for items beneath the pointer.
11 QuickLock key Initiates QuickLock.
12 Backlight key Turns the backlit keyboard on or off.
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Front components
Description Function
Speakers Produce sound.
Right-side components
Item Description Function
1 USB ports (2) Connect optional USB devices.
2 Optical drive Reads optical discs and, on select models, writes to
optical discs.
3 Optical Drive light Flashing—Accessing the optical drive.
4 Hibernate light White—The computer is in Hibernate.
5 Hard Disk Drive light ●White—The hard disk drive is active.
●Amber—The hard disk drive is parked.
6 AC Adapter light ●On—The computer is connected to external power.
●Off—The computer is not connected to external
power.
7 Power connector Connects an AC adapter.
8 Security Cable slot Connects an optional security cable. The security cable is
designed to act as a deterrent, but might not prevent the
computer from being mishandled or stolen.
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Left-side components
Item Description Function
1 Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
2 External Monitor port Connects an external VGA monitor or projector.
3 RJ-45 (network) jack Connects a network cable.
4 HDMI port Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or
audio component.
5 eSATA/USB port (select models only) Connects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
NOTE: Depending on the computer model, the
computer might include only a USB port.
6 USB port Connects an optional USB device.
7 Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, monaural microphone.
8 Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
9 SD card reader Reads SD cards that are inserted into the reader.
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Bottom components
Item Description Function
1 Battery bay Holds the battery.
2 Vents (6) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
3 Battery Release latch Releases the battery from the battery bay.
4 Primary Hard Drive bay Holds the primary hard drive, the memory module slots,
and the WLAN module (select models only).
CAUTION: To prevent an unresponsive system, replace
the wireless module with a wireless module authorized for
use by the governmental agency that regulates wireless
devices in your country or region. If you replace the
module and then receive a warning message, remove the
module to restore computer functionality, and then contact
technical support through Help and Support.
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