HP PAVILION G6 Manual

HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2011 Hewlett-Packard
Development Company, L.P.
ATI and ATI Mobility Radeon are trademarks
of Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Pentium, and Core are
trademarks of Intel corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: November 2011
First Edition: August 2011
Document Part Number: 665388-002
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice
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Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Top ........................................................................................................................................ 8
TouchPad ................................................................................................................. 8
Lights ....................................................................................................................... 9
Button .................................................................................................................... 10
Keys ...................................................................................................................... 11
Front ..................................................................................................................................... 11
Right side .............................................................................................................................. 12
Left side ................................................................................................................................ 13
Display ................................................................................................................................. 15
Bottom .................................................................................................................................. 16
3 Illustrated parts catalog .................................................................................................. 17
Serial number location ............................................................................................................ 17
Computer major components ................................................................................................... 18
Display assembly components ................................................................................................. 24
Mass storage devices ............................................................................................................. 26
Miscellaneous parts ................................................................................................................ 28
Sequential part number listing .................................................................................................. 29
4 Removal and replacement procedures ............................................................................ 34
Preliminary replacement requirements ....................................................................................... 34
Tools required ......................................................................................................... 34
Service considerations ............................................................................................. 34
Plastic parts ............................................................................................. 34
Cables and connectors ............................................................................. 35
Drive handling ......................................................................................... 35
Grounding guidelines .............................................................................................. 36
Electrostatic discharge damage .................................................................. 36
Packaging and transporting guidelines ........................................ 37
Workstation guidelines .............................................................. 37
Equipment guidelines ................................................................. 38
Component replacement procedures ........................................................................................ 39
Serial number ......................................................................................................... 39
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Computer feet ......................................................................................................... 40
Battery ................................................................................................................... 41
Service door ........................................................................................................... 42
Hard drive ............................................................................................................. 43
Optical drive .......................................................................................................... 45
WLAN module ........................................................................................................ 47
Memory module ...................................................................................................... 49
RTC battery ............................................................................................................ 50
Keyboard ............................................................................................................... 51
Top cover ............................................................................................................... 53
Power button board ................................................................................................. 57
Speaker assembly ................................................................................................... 58
TouchPad button board ............................................................................................ 59
USB board ............................................................................................................. 60
Security cable lock .................................................................................................. 61
Power connector ..................................................................................................... 62
Display assembly .................................................................................................... 63
System board ......................................................................................................... 69
Fan/heat sink assembly ........................................................................................... 73
Processor ............................................................................................................... 77
5 Specifications ................................................................................................................. 80
Computer specifications .......................................................................................................... 80
39.6-cm (15.6-in) display specifications .................................................................................... 81
Hard drive specifications ........................................................................................................ 82
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................. 83
Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications .......................... 84
6 Setup Utility (BIOS) ......................................................................................................... 85
Starting Setup Utility ............................................................................................................... 85
Using Setup Utility .................................................................................................................. 85
Changing the language of Setup Utility ...................................................................... 85
Navigating and selecting in Setup Utility .................................................................... 85
Displaying system information ................................................................................... 86
Restoring factory default settings in Setup Utility .......................................................... 86
Exiting Setup Utility ................................................................................................. 86
Updating the BIOS ................................................................................................................. 87
Determining the BIOS version ................................................................................... 87
Downloading a BIOS update .................................................................................... 87
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7 Backup and recovery ...................................................................................................... 89
Restore ................................................................................................................................. 89
Creating restore media ........................................................................................................... 89
Performing a system restore ..................................................................................................... 90
Restoring using the dedicated recovery partition (select models only) ............................. 91
Restoring using the restore media .............................................................................. 91
Changing the computer boot order ............................................................................ 92
Backing up and recovering your information ............................................................................. 92
Using Windows Backup and Restore ......................................................................... 93
Using Windows system restore points ........................................................................ 94
When to create restore points .................................................................... 94
Create a system restore point ..................................................................... 94
Restore to a previous date and time ............................................................ 94
8 Power cord set requirements .......................................................................................... 95
Requirements for all countries .................................................................................................. 95
Requirements for specific countries and regions ......................................................................... 96
9 Recycling ........................................................................................................................ 98
Index ................................................................................................................................. 99
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1 Product description
Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
HP Pavilion G6 Notebook PC √√ √ √ √
Processors Intel® Core™ i7-2640M processor (2.8
GHz, SC turbo up to 3.50 GHz, 4 MB L3
cache), Dual 35 W
√√
Intel Core i7-2620M processor (2.7 GHz,
SC turbo up to 3.40 GHz, 4 MB L3
cache), Dual 35 W
√√
Intel Core i5-2540M processor (2.6 GHz,
SC turbo up to 3.3 GHz, 3 MB L3 cache),
Dual 35 W
√√
Intel Core i5-2520M processor (2.5 GHz,
SC turbo up to 3.2 GHz, 3 MB L3 cache),
Dual 35 W
√√
Intel Core i5-2450M processor (2.5 GHz,
SC turbo up to 3.1 GHz, 3 MB L3 cache),
Dual 35 W
√√
Intel Core i5-2430M processor (2.4 GHz,
SC turbo up to 3.0 GHz, 3 MB L3 cache),
Dual 35 W
√√
Intel Core i5-2410M processor (2.3 GHz,
SC turbo up to 2.9 GHz, 3 MB L3 cache),
Dual 35 W
√√
Intel Core i3-2370M processor (2.4 GHz,
3 MB L3 cache), Dual 35 W
√√
Intel Core i3-2350M processor (2.3 GHz,
3 MB L3 cache), Dual 35 W
√√
Intel Core i3-2330M processor (2.2 GHz,
3 MB L3 cache) Dual 35 W
√√
Intel Core i3-2310M processor (2.1 GHz,
3 MB L3 cache) Dual 35 W
√√
Intel Pentium® B970 (2.3 GHz, 2 MB L3
cache), Dual 35 W
√√
Intel Pentium B960 (2.2 GHz, 2 MB L3
cache), Dual 35 W
√√
Intel Pentium B950 (2.1 GHz, 2 MB L3
cache), Dual 35 W
√√
1
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
Intel Core i5-480M processor (2.66 GHz,
SC turbo up to 2.93 GHz, 3 MB L3
cache), Dual 35 W
√√
Intel Core i3-390M processor (2.66 GHz,
3 MB L3 cache), Dual 35 W
√
Intel Core i3-380M processor (2.53 GHz,
3 MB L3 cache), Dual 35 W
√
Intel Pentium P6300 (2.26 GHz, 3 MB L3
cache), Dual 35 W
√√
Intel Pentium P6200 (2.13 GHz, 3 MB L3
cache), Dual 35 W
√√
AMD A8-3520M (2.5 GHz/1.6 GHz, 4
MB L2 cache), Quad 35 W
√
AMD A8-3500M (2.4 GHz/1.5 GHz, 4
MB L2 cache), Quad 35 W
√
AMD A6-3420M (2.4 GHz/1.5 GHz, 4
MB L2 cache), Quad 35W
√
AMD A6-3400M (2.3 GHz/1.4 GHz, 4
MB L2 cache), Quad 35W
√
AMD A4-3320M (2.6 GHz/2.0 GHz, 2
MB L2 cache), Dual 35 W
√
AMD A4-3305M (2.5 GHz/1.9 GHz, 2
MB L2 cache), Dual 35 W
√
AMD A4-3300M (2.5 GHz/1.9 GHz, 2
MB L2 cache), Dual 35 W
√
AMD E2-3000M (2.4 GHz/1.8 GHz, 1
MB L2 cache), Dual 35 W (G6 1C00
series)
√
AMD E2-3000M 2cHX (2.4 GHz/1.8
GHz, 1 MB L2 cache), Dual 35 W (G6
1D00 series)
√
AMD Phenom™ II N970 (2.2 GHz, 2 MB
L2 cache, 1333 MHz, 3.6 GT/s), Quad
35 W
√
AMD Phenom II P960 (1.8 GHz, 2 MB L2
cache, 1333 MHz, 3.6 GT/s), Quad 25
W
√
AMD Phenom II N870 (2.3 GHz, 1.5 MB
L2 cache, 1333 MHz, 3.6 GT/s), Triple
35 W
√
2 Chapter 1 Product description
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
AMD Phenom II P860 (2.0 GHz, 1.5 MB
L2 cache, 1333 MHz, 3.6 GT/s), Triple
25 W
√
AMD Phenom II N850 (2.2 GHz, 1.5 MB
L2 cache, 1333 MHz, 3.6GT/s), Triple 35
W
√
AMD Phenom II N660 (3.0 GHz, 2 MB L2
cache, 1333 MHz, 3.6 GT/s), Dual 35 W
√
AMD Phenom II P650 (2.6 GHz, 2 MB L2
cache, 1333 MHz, 3.6 GT/s), Dual 25 W
√
AMD Turion™ II P560 (2.5 GHz, 2 MB L2
cache, 1333 MHz, 3.6 GT/s), Dual 25 W
√
AMD Athlon™ II P360 (2.3 GHz, 1 MB L2
cache, 1333 MHz, 3.6 GT/s), Dual 25 W
√
AMD Athlon II P340 (2.2 GHz, 1 MB L2
cache, 1333 MHz, 3.2 GT/s), Dual 25 W
√
AMD V160™ (2.4 GHz, 512 KB L2
cache, 1333 MHz, 3.2 GT/s), SC 25 W
√
AMD V140™ (2.3 GHz, 512 KB L2
cache, 1333 MHz, 3.2 GT/s), SC 25 W
√
AMD E450 (1.65 GHz, 1 MB L2 cache,
1333 MHz), Dual 18 W
√
AMD E350 (1.6 GHz, 1 MB L2 cache,
1333 MHz), Dual 18 W
√
Chipset Intel HM 65 Express Chipset √√
Intel HM 55 Express Chipset √√
AMD A50M FCH √
AMD A60M FCH √
AMD RS880M + SB820M √
AMD RS880 MD + SB820M √
Graphics Intel HD Graphics 3000 √
Intel HD Graphics √√
ATI Radeon™ HD 7450M with 1 GB of
dedicated video memory (128Mx16
DDR3, 900 MHz x 4 PCs)
√√
ATI Radeon HD 6470M with 512 MB of
dedicated video memory (64Mx16 DDR3,
900 MHz x 4 PCs)
√√
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
ATI Radeon HD 6470M with 1 GB of
dedicated video memory (128Mx16
DDR3, 900 MHz x 4 PCs)
√√
AMD Radeon HD 6620G √
AMD Radeon HD 6520G √
AMD Radeon HD 6480G √
AMD Radeon HD 6380G √
AMD Radeon HD 6320G √
ATI Mobility Radeon HD 4250 Graphics √
Support for BD and/or HD DVD playback
with HD Decode, and DX10/DX11
√√ √ √ √
Support for Bus Alive Chip Off (BACO) √
Panel 39.6-cm (15.6-in) HD LED BrightView
(1366 x 768)
√√ √ √ √
16:9 wide aspect ratio √√ √ √ √
Memory 2 customer-accessible/upgradable
SODIMM slots:
●DDR3-1333 MHz Dual Channel
Support
√√ √ √ √
●DDR3-1333 MHz Dual Channel
Support (DDR3-1333 downgraded to
DDR3-1066)
√√
Supports up to 6 GB of system memory in
the following configurations:
●6144 MB (4096 MB × 1 + 2048 MB
x 1)
√√ √ √ √
●5120 MB (4096 MB × 1 + 1024 MB
x 1)
√√ √ √ √
●4096 MB (4096 MB × 1) √√ √ √ √
●4096 MB (2048 MB × 2) √√ √ √ √
●2048 MB (2048 MB × 1) √√ √ √ √
Hard drives Supports the following 9.5 mm, 6.35-
cm (2.5 in) SATA hard drives:
●750 GB, 5400 rpm √√ √ √ √
●640 GB, 5400 rpm √√ √ √ √
●500 GB, 7200 rpm; 5400 rpm √√ √ √ √
4 Chapter 1 Product description
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
Supports the following 9.5 mm, 6.35-
cm/7 mm, 6.35-cm (2.5 in) SATA hard
drives:
●320 GB, 7200 rpm; 5400 rpm √√ √ √ √
Optical drives 12.7 mm (0.50-in) fixed SATA tray load √√ √ √ √
DVD±RW and CD-RW SuperMulti Double-
Layer Combo Drive
√√ √ √ √
Blu-ray Disc ROM with DVD±R/RW
SuperMulti Double-Layer Drive
√√ √ √ √
Webcam VGA camera (640x480 by 24 frames per
second), fixed angle, with activity light and
single digital microphone
√√ √ √ √
Audio High-definition audio supports:
Microsoft® premium requirements with HP
Altec Lansing speakers
SRS Premium Sound technology
√√ √ √ √
Ethernet Integrated 10/100 network interface card
(NIC)
√√ √ √ √
Integrated wireless local area network
(WLAN) options by way of wireless
module and 2 wireless antennas built into
display assembly
√√ √ √ √
Supports the following WLAN formats:
Intel Centrino® Wireless-N 1000
(802.11b/g/n)
√√ √ √
Intel Centrino Wireless-N 1030 +
Bluetooth (802.11b/g/n)
√√ √ √
Atheros AR9285 802.11b/g/n 1x1 WiFi
Adapter
√√ √ √ √
Ralink 5390GN 802.11b/g/n 1x1 WiFi
Adapter
√√ √ √ √
Broadcom 4313 802.11b/g/n 1x1 WiFi
and 2070 Bluetooth 2.1+EDR Combo
adapter (BT3.0+HS ready)
√√ √ √ √
Ralink 5390BC8 802.11b/g/n 1x1 WiFi
and Bluetooth 3.0+HS Combo Adapter
√√ √ √ √
Realtek 8188GN 802.11b/g/n 1x1 WiFi
Adapter
√√ √ √ √
Atheros 9485GN 802.11b/g/n 1x1 WiFi
and 3012 Bluetooth 4.0 Combo Adapter
√√ √ √ √
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
External
media card
Digital Media Slot supporting SD, SDHC,
SDXC (UHS104 compliant), and MMC
√√ √ √ √
Internal card One half-size Mini Card slot for WLAN √√ √ √ √
Ports Audio-in (digital microphone) √√ √ √ √
Audio-out (stereo headphone) √√ √ √ √
High-Definition Multimedia Interface
(HDMI) version 1.4 supporting up to
1920x1200 @ 60 Hz
√√ √ √ √
Hot plug/unplug with auto-detect for
correct output to wide-aspect vs. standard
aspect video
√√ √ √ √
RJ-45 (Ethernet) √√ √ √ √
Three USB 2.0 ports √√ √ √ √
VGA (Dsub 15-pin) supporting the
following:
●2048 x 1536 external resolution @
75 Hz
●2048 x 1536 external resolution @
85 Hz
√√ √ √ √
AC Smart Pin adapter √√ √ √ √
Keyboard/
pointing
devices
39.62-cm (15.6-in), full-size keyboard √√ √ √ √
TouchPad with 2 buttons (multitouch
gestures, 2-finger scrolling, pinch zoom,
and taps enabled as default)
√√ √ √ √
Power
requirements
6-cell, 2.22 Ah, 47 Wh battery √√ √ √ √
6-cell, 2.55 Ah, 55 Wh battery √√ √ √ √
Batteries support fast charge √√ √ √ √
65 W AC Smart adapter with localized
cable plug support
√√√
90 W AC Smart adapter with localized
cable plug support
√√
Security Security Lock √√ √ √ √
Operating
system
Preinstalled:
Windows 7® Home Premium (64 bit) √√ √ √ √
6 Chapter 1 Product description
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Category Description Intel® 2nd
Generation
Intel® Previous
Generation
AMD
Discrete UMA Discrete UMA UMA
Serviceability End-user replaceable parts:
AC adapter √√ √ √ √
Battery (system) √√ √ √ √
Hard drive √√ √ √ √
Memory module √√ √ √ √
Optical drive √√ √ √ √
WLAN cards √√ √ √ √
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2 External component identification
Top
TouchPad
Component Description
(1) TouchPad light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the
TouchPad button to turn the TouchPad on and off.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(5) Right TouchPad button Functions like the right button on an external mouse.
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Lights
Component Description
(1) TouchPad light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in Sleep mode.
●Off: The computer is off or in Hibernation mode.
(4) Wireless light ●White: An integrated wireless device, such as a WLAN
device and/or a Bluetooth device, is on.
●Amber: All wireless devices are off.
Top 9
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Button
Component Description
Power button ●When the computer is off, press the power button to
turn on the computer.
●When the computer is on, press the power button
briefly to initiate Sleep mode.
●When the computer is in Sleep mode, press the power
button briefly to exit Sleep mode.
●When the computer is in Hibernation mode, press the
power button briefly to exit Hibernation mode.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel >System and Security >Power
Options, or refer to the HP Notebook Reference Guide.
10 Chapter 2 External component identification
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Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Action keys Execute frequently used system functions.
Front
Component Description
Speakers (2) Produce sound.
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Right side
Component Description
(1) Optical drive (select models only) Plays optical discs, such as CDs, DVDs, and Blu-ray discs.
(2) Optical drive light Green: The optical drive is being accessed.
(3) USB port Connects an optional USB device.
(4) AC adapter light ●Blinking white: The battery is low.
●Solid white: The computer is connected to external
power.
●Amber: The computer is charging the battery.
●Off: The computer is not connected to external power.
(5) Power connector Connects an AC adapter.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
12 Chapter 2 External component identification
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