HP PAVILLION ZD7000 Manual

Maintenance and Service
Guide
HP Pavilion Widescreen Notebook zd7000
Document Part Number: 333621-001
August 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
333621-001.book Page i Wednesday, September 17, 2003 12:24 PM

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© 2003 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation in the
U.S. and/or other countries. Intel and Pentium are trademarks of Intel
Corporation in the U.S. and/or other countries. SD Logo is a trademark.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion Widescreen Notebook zd7000
First Edition August 2003
Document Part Number: 333621-001
333621-001.book Page ii Wednesday, September 17, 2003 12:24 PM

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Using Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
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iv Maintenance and Service Guide
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–9
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–8
5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–10
5.7 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
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Contents
Maintenance and Service Guide v
5.10 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.11 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.12 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.13 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 SD Card Slot/Infrared Module . . . . . . . . . . . . . . . 5–34
5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
The HP Pavilion Widescreen Notebook zd7000 offers advanced
modularity, Intel Mobile Pentium DT processors with 64-bit
architecture, industry-leading NVIDIA graphics controllers, and
extensive multimedia support.
HP Pavilion Widescreen Notebook zd7000
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1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 and 1-2.
Table 1-1
HP Pavilion Widescreen Notebook zd7000
Model Naming Conventions
Key
V P 320 Y7 80 Y Gg 10 H XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
V = Pavilion
2 Processor type P = Intel Pentium 4 DT
3 Processor speed 320 = 3.20 GHz
306 = 3.06 GHz
280 = 2.80 GHz
266 = 2.66 GHz
4 Display type/
size/resolution
Y = wide SXGA+
(1680 × 1050)
W = wide XGA
(1280 × 800)
7 = 17.1 in
5 = 15.4 in
5 Hard drive size 80 = 80 GB 60 = 60 GB
6 Optical drive
designator
Y = DVD-RW W = DVD-ROM/
CD-RW combo
7 Integrated
communication/
wireless device
G = combination modem + GB NIC
g = 802.11g Bluetooth
N = none
8 RAM 10 = 1024 MB
76 = 768 MB
51 = 512 MB
9 Operating system H = Windows XP Home
10 SKU#
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Product Description
Maintenance and Service Guide 1–3
Table 1-2
HP Pavilion Widescreen Notebook zd7000
All HP Pavilion zd7000 models feature:
■TouchPad pointing device
■12-cell, lithium ion (Li-Ion) battery pack
■1-year warranty on parts and labor
V7999 P 320 Y7 80 Y Gg 10 H
United States DP446U ABA
V7001 P 320 Y7 80 Y Gg 76 H
France
Germany
Italy
DP353E ABF
DP763E ABD
DP353E UUZ
Spain
Switzerland
United Kingdom
DP353E ABE
DP353E ABZ
DP353E ABU
V7020 P 280 Y7 80 Y Gg 51 H
United States DR089U ABA
V7030 P 306 Y7 80 Y Gg 10 H
United States DM790A ABA
V7001 P 306 Y7 80 Y GN 51 H
United States DM793A ABA
V7020 P 280 Y7 80 Y Gg 51 H
United States DM794A ABA
V7005 P 280 Y7 60 Y Gg 51 H
United States DP448U ABA
V7040 P 280 Y7 60 W GN 51 H
France
Germany
Italy
DP761E ABF
DP762E ABD
DP761E ABZ
Spain
Switzerland
United Kingdom
DP761E ABE
DP761E UUZ
DP761E ABU
V7010 P 266 Y7 60 W Gg 51 H
United States DM788A ABA
V7998 P 266 W5 60 W Gg 51 H
United States DP447U ABA
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1–4 Maintenance and Service Guide
Product Description
1.2 Features
■The following processors, all with 512-KB L2 cache, are
available, varying by notebook model:
❏Intel Pentium 4 DT 3.2-GHz processor with
Hyper-Threading front-side bus (FSB)
❏Intel Pentium 4 DT 3.2-, 3.0-, and 2.8-GHz processors
with 800-MHz FSB
❏Intel Pentium 4 DT 3.06-, 2.8-, and 2.66-GHz processors
with 533-MHz FSB
■17.0- or 15.4-inch wide XGA (1490×900) TFT display with
over 16.7 million colors, varying by notebook model
■NVIDIA GeForce FX Go5000 with 128-MB video memory,
NVIDIA GeForce FX Go5000 with 64-MB video memory, or
NVIDIA GeForce 4 440 Go with 64-MB video memory,
varying by notebook model
■80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft Windows XP Home or XP Pro, varying by
notebook model
■Full-size Windows 98 keyboard with integrated numeric
keypad
■TouchPad pointing device with on/off button and dedicated
vertical scroll up/down pad
■Integrated Secure Digital (SD) flash media slot
■Integrated 10/100BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 connector
■Integrated wireless support for Mini PCI 802.11b/g and
Bluethumb LAN devices
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Product Description
Maintenance and Service Guide 1–5
■Support for one Type II PC Card slot with support for both
32-bit (CardBus) and 16-bit PC Cards
■External 135-watt AC adapter with power cord
■12-cell Li-Ion battery pack
■Harman/Kardon stereo speakers
■Support for the following optical drives:
❏24X Max DVD/CD-RW combination drive
❏8X Max DVD-RW drive
❏24X Max CD-ROM drive
■Connectors:
❏SD Card
❏Infrared
❏1 Type II PC Card slot
❏RJ-11 (modem)
❏RJ-45 (network interface card, [NIC])
❏4 Universal Serial Bus (USB) v. 2.0
❏S-Video
❏Parallel
❏External monitor
❏DC power
❏Docking
❏IEEE 1394 digital
❏Microphone
❏Stereo speaker/headphone
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1–6 Maintenance and Service Guide
Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.13, “RTC Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
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Product Description
Maintenance and Service Guide 1–7
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Battery calibration
■Lid switch Standby/resume
■Power/Standby button
■Advanced Configuration and Power Management (ACPM)
compliance
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1–8 Maintenance and Service Guide
Product Description
1.5 External Components
The external components on the front panel and right side of the
notebook are shown below and described in Table 1-3.
Front Panel and Right-Side Components
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Product Description
Maintenance and Service Guide 1–9
Table 1-3
Front and Right Side Components
Item Component Function
1 Display release latch Opens the notebook.
2 Stereo speakers (2) Produce stereo sound.
3 Integrated Drive
Electronics (IDE)
drive light
On: The internal hard drive or optical drive
is being accessed.
4 Battery light ■On: The notebook is receiving battery
power.
■Amber: A battery pack is charging.
■Green: A battery pack is fully charged.
■Flashing: A battery pack is
malfunctioning and might need to be
replaced.
5 AC power light On: The notebook is receiving AC power.
6 Power/Standby light On: Notebook is turned on.
Flashing: Notebook is in Standby.
7 Digital Media slot Supports SD, MMC, Memory Stick, and
SmartMedia.
8 Infrared port Provides wireless communication between
the notebook and an optional
IrDA-compliant device.
9 Optical drive Supports an optical disc.
10 PC Card eject button Ejects an optional PC Card from the
PC Card slot.
11 PC Card slot Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
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1–10 Maintenance and Service Guide
Product Description
The external components on the rear panel and left side are shown
below and described in Table 1-4.
Rear Panel and Left-Side Components
Table 1-4
Rear Panel and Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
notebook.
✎The purpose of security solutions is to act as a deterrent. These
solutions do not prevent the product from being mishandled or
stolen.
2 RJ-11 telephone jack Connects a modem cable.
3 RJ-45 network jack Connects an Ethernet network cable.
4 USB connectors (3) Connect optional 2.0-compliant USB
devices.
5 S-Video jack Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
333621-001.book Page 10 Wednesday, September 17, 2003 12:24 PM

Product Description
Maintenance and Service Guide 1–11
6 Parallel connector Connects an optional parallel device such
as a printer.
7 External monitor
connector
Connects an optional VGA external monitor
or projector.
8 Vents (3) Allow airflow to cool internal components.
ÄTo prevent overheating, use the notebook only on hard surfaces that
cannot obstruct the vents. Do not allow a soft surface, such as
bedding, clothing, or a thick rug, to block airflow.
9 Power connector Connects an AC adapter cable.
10 HP notebook
expansion base
connector
Connects to an optional expansion base.
11 USB connector Connects optional 2.0-compliant USB
devices.
12 1394 connector Connects an optional 1394 device such as
a camcorder or digital camera.
13 Microphone jack Connects an optional monaural or stereo
microphone.
14 Audio line-out jack Connects optional headphone or powered
stereo speakers. Also connects the audio
function of an audio/video device such as a
television or VCR.
Table 1-4
Rear Panel and Left-Side Components
(Continued)
Item Component Function
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1–12 Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below and
described in Table 1-5.
Keyboard Components
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Product Description
Maintenance and Service Guide 1–13
Table 1-5
Keyboard Components
Item Component Function
1fn key Executes frequently used system
functions when pressed in combination
with another key.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3f1 through f12 function
keys
Perform system and application tasks.
When combined with the fn key, the
function keys f1 and f3 through f12 perform
additional tasks as hotkeys.
4 Keypad keys (17) Standard numeric keypad.
5 Cursor control keys Move the cursor around the screen.
6 Applications key Displays a shortcut menu for items
beneath the pointer.
7 Microsoft logo key Displays the Windows Start menu.
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1–14 Maintenance and Service Guide
Product Description
The notebook top components are shown below and described in
Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1 Power button When the notebook is:
■Off, press to turn on the notebook.
■On, briefly press to initiate Hibernation.
■In Standby, briefly press to resume from
Standby.
■In Hibernation, briefly press to restore
from Hibernation.
Power/Standby light ■On: Notebook is turned on.
■Flashing: Notebook is in Standby.
2 Volume control
buttons (2)
Increase or decrease system volume.
333621-001.book Page 14 Wednesday, September 17, 2003 12:24 PM