HP ZBook Studio G 315-ap000 - 15ap099 Manual

HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Xeon are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and Quadro are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Red Hat Enterprise Linux is
a registered trademark of Red Hat, Inc. in the
United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
First Edition: December 2015
Document Part number: 839280-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader .......................................................................................... 8
Left ......................................................................................................................................................................... 9
Right ..................................................................................................................................................................... 10
Front ..................................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Bracket Kit ............................................................................................................................................................ 19
Plastics Kit ........................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Service door ....................................................................................................................................... 28
Bottom cover ..................................................................................................................................... 29
vii

Battery ............................................................................................................................................... 30
Solid-state drive (M.2) ....................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
RTC battery ........................................................................................................................................ 38
6 Removal and replacement procedures for authorized service provider parts .................................................... 39
Component replacement procedures .................................................................................................................. 39
Thermal module ................................................................................................................................ 39
Fingerprint reader board ................................................................................................................... 42
LED board .......................................................................................................................................... 43
TouchPad ........................................................................................................................................... 44
Display cable ..................................................................................................................................... 45
System board .................................................................................................................................... 46
I/O support bracket ........................................................................................................................... 49
Speakers ............................................................................................................................................ 50
Keyboard ........................................................................................................................................... 51
Display assembly ............................................................................................................................... 53
Top cover ........................................................................................................................................... 60
7 Troubleshooting guide ................................................................................................................................. 61
Resources ............................................................................................................................................................. 62
General troubleshooting steps ............................................................................................................................ 62
Identify the issue ............................................................................................................................... 63
1. Understand the issue .................................................................................................. 63
Boot up sequence ......................................................................................... 63
Failure classication ..................................................................................... 63
2. Examine the environment .......................................................................................... 65
3. Perform a visual inspection of hardware ................................................................... 66
4. Update BIOS and drivers ............................................................................................. 66
Manually updating BIOS and drivers ............................................................ 66
Remotely deploying BIOS and drivers .......................................................... 66
Analyze the issue ............................................................................................................................... 66
5. Remove or uninstall recently added hardware, software .......................................... 66
6. HP Hardware Diagnostics and Tools ........................................................................... 67
HP PC Hardware Diagnostics (UEFI) ............................................................. 67
HP Support Assistant (HPSA) ....................................................................... 69
HP BIOS Conguration Utility (BCU) ............................................................. 70
HP Image Diagnostic Tool ............................................................................. 70
HP Thermal Monitor ..................................................................................... 70
viii

Non HP diagnostics tools ............................................................................. 70
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 71
Status lights .................................................................................................. 71
Blinking light codes ...................................................................................... 72
POST error messages ................................................................................... 72
Power Good (Troubleshooting) lights .......................................................... 73
Resolve the issue ............................................................................................................................... 74
8. Hard reset .................................................................................................................... 74
9. Soft reset (Default Settings) ....................................................................................... 75
10. Reseat cables and connections ................................................................................ 75
11. Test with minimum conguration ............................................................................ 76
Essential hardware conguration ................................................................ 76
Safe mode ..................................................................................................... 77
12. Test with veried working conguration (hardware and/or operating system) ..... 77
13. Replace the system board ........................................................................................ 77
Verify solution ................................................................................................................................... 78
Helpful Hints ........................................................................................................................................................ 78
At startup ........................................................................................................................................... 78
During operation ............................................................................................................................... 79
Consulting with HP Service ............................................................................................................... 79
Common issues and possible solutions .............................................................................................................. 80
Power-on issues ................................................................................................................................ 80
No Power ......................................................................................................................... 80
Intermittent power-on, shutdown, reboot ..................................................................... 82
AC adapter issue .............................................................................................................. 83
Battery not recognized, not charging ............................................................................. 83
Battery discharges too fast ............................................................................................ 85
Burnt smell ...................................................................................................................... 86
POST .................................................................................................................................................. 86
No video (with power) ..................................................................................................... 86
Blinking lights ................................................................................................................. 87
Diagnostics error messages ........................................................................................... 88
BIOS password ................................................................................................................ 89
Performance (OS) .............................................................................................................................. 89
Intermittent shutdown ................................................................................................... 90
Blue screen ...................................................................................................................... 91
Freeze at Windows Logo (hang/lockup) ......................................................................... 93
Electromagnetic Interference (EMI) ................................................................................ 94
No wake up ...................................................................................................................... 95
Unresponsive .................................................................................................................. 96
ix

Slow performance ........................................................................................................... 96
HP Smart Adapter warning message .............................................................................. 97
Incorrect time and date ................................................................................................... 97
Display ............................................................................................................................................... 98
Display anomalies ........................................................................................................... 98
Symptom ...................................................................................................... 98
Quick check ................................................................................................... 99
HP PC Hardware Diagnostics (UEFI) for video test ....................................... 99
Display assembly diagram ......................................................................... 100
Dead pixel ..................................................................................................................... 100
No video (internal) ........................................................................................................ 100
No video (external) ....................................................................................................... 101
DisplayPort/VGA ........................................................................................................... 101
HDMI .............................................................................................................................. 101
No or bad external video via docking ........................................................................... 102
Incorrect or missing color/distorted image .................................................................. 102
Touch screen ................................................................................................................. 103
I/O devices ....................................................................................................................................... 104
Keyboard ....................................................................................................................... 104
Keyboard point stick ..................................................................................................... 105
Keyboard backlight ....................................................................................................... 105
TouchPad ....................................................................................................................... 106
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 106
Network connectivity wireless (WLAN) ........................................................................ 107
WWAN ............................................................................................................................ 108
USB ................................................................................................................................ 109
Smart card reader ......................................................................................................... 110
Speaker, headphone - audio issues .............................................................................. 111
Thunderbolt (TB) ........................................................................................................... 112
Storage ............................................................................................................................................ 113
Hard drive/solid-state drive not recognized ................................................................ 114
No boot to operating system (no read/write error) ..................................................... 114
Read-write error ........................................................................................................... 115
Slow performance ......................................................................................................... 115
Blue screen (BSOD) error .............................................................................................. 115
Noisy hard drive ............................................................................................................ 116
Mechanical ....................................................................................................................................... 117
Fan error message - 90B .............................................................................................. 117
Noise (sound) ................................................................................................................ 118
Fan runs constantly ...................................................................................................... 119
Thermal shutdown (hot) ............................................................................................... 120
x

Stuck power button ...................................................................................................... 120
Additional information ...................................................................................................................................... 121
Acronyms ......................................................................................................................................... 121
Blinking lights and boot error codes ............................................................................................... 122
Processor not executing code ...................................................................................... 122
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 122
Memory module error ................................................................................................... 122
Graphics Controller Error (No Controller) ..................................................................... 123
Failure - System Board Error ........................................................................................ 123
Intel Trusted Execution Technology (TXT) Error .......................................................... 123
Sure Start unable to nd valid BIOS Boot Block image ................................................ 123
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 124
POST Error Messages and User Actions .......................................................................................... 124
Routine Maintenance for Performance Improvement .................................................................... 126
Common Blue Screen Error Messages ............................................................................................ 126
Error message list ......................................................................................................... 126
Bug check symbolic names ........................................................................................... 126
Microsoft general troubleshooting of Windows bug check codes ............................... 127
Use Windows Debugging Tool ......................................................................................................... 127
Windows Software Development Kit (SDK) .................................................................. 128
Display Issue: Pixel Anomalies ........................................................................................................ 132
Cable management ......................................................................................................................... 133
Connector types .............................................................................................................................. 134
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 136
Using Computer Setup ....................................................................................................................................... 136
Starting Computer Setup ................................................................................................................ 136
Navigating and selecting in Computer Setup ................................................................................. 136
Restoring factory settings in Computer Setup ............................................................................... 137
Updating the BIOS ........................................................................................................................... 138
Determining the BIOS version ...................................................................................... 138
Downloading a BIOS update ......................................................................................... 138
Changing the boot order using the f9 prompt ................................................................................ 139
TPM BIOS settings (select products only) ......................................................................................................... 139
Using HP Sure Start (select products only) ....................................................................................................... 140
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 141
Using Computer Setup ....................................................................................................................................... 141
Starting Computer Setup ................................................................................................................ 141
Navigating and selecting in Computer Setup ................................................................................. 141
Restoring factory settings in Computer Setup ............................................................................... 142
xi

Updating the BIOS ........................................................................................................................... 143
Determining the BIOS version ...................................................................................... 143
Downloading a BIOS update ......................................................................................... 143
Changing the boot order using the f9 prompt ................................................................................ 144
TPM BIOS settings (select products only) ......................................................................................................... 144
Using HP Sure Start (select products only) ....................................................................................................... 145
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 146
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 146
11 Backup and recovery in Windows 7 ............................................................................................................ 148
Creating recovery media and backups .............................................................................................................. 148
Guidelines ........................................................................................................................................ 148
Creating recovery media with HP Recovery Disc Creator ............................................................... 148
Creating recovery media ............................................................................................... 149
Backing up your information .......................................................................................................... 149
Performing a system recovery .......................................................................................................................... 150
Using the Windows recovery tools .................................................................................................. 150
Using f11 recovery tools (select models only) ............................................................................... 151
Using Windows 7 operating system media ..................................................................................... 151
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 153
Creating recovery media and backups .............................................................................................................. 153
Creating HP Recovery media (select products only) ....................................................................... 153
Using Windows tools ......................................................................................................................................... 154
Restore and recovery ......................................................................................................................................... 155
Recovering using HP Recovery Manager ........................................................................................ 155
What you need to know before you get started ........................................................... 155
Using the HP Recovery partition (select products only) .............................................. 156
Using HP Recovery media to recover ............................................................................ 156
Changing the computer boot order .............................................................................. 157
Removing the HP Recovery partition (select products only) ....................................... 157
13 Specications .......................................................................................................................................... 158
Computer specications .................................................................................................................................... 158
14 Statement of memory volatility ................................................................................................................ 159
Nonvolatile memory usage ............................................................................................................................... 163
Questions and answers ..................................................................................................................................... 165
Using HP Sure Start (select models only) .......................................................................................................... 166
xii

15 Recycling ................................................................................................................................................ 167
Index ........................................................................................................................................................... 168
xiii

xiv

1 Product description
Category Description
Product Name HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Processors 6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA:
●Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
●Intel Core i7-6700HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
6th Generation Intel Xeon® Processor, Sky Lake, quad-core, BGA:
●Xeon E3-1505M, 2.80-GHz (up to 3.70-GHz) processor (2133-MHz front-side bus (FSB),
8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM236 chipset
Graphics Intel UMA Graphics - with shared video memory
Switchable graphics
Core processors: Intel HD graphics 530
Xeon processors: Intel HD graphics P530
●NVIDIA® Quadro® M1000M NVIDIA N16P-Q1 with 2-GB GDDR5 graphics subsystem
memory (128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for NVIDIA Mosaic Technology
Panel 15.6-in, light-emitting diode (LED) backlight
●Full-high denition (FHD), AntiGlare (AG), UWVA (1920×1080 resolution, 300 nits), with
or without camera or touch screen with camera
●Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits), with
or without camera
●Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits),
Dream Color, with or without camera
All panels are 16:9 aspect ratio
Memory Two customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz PC4-17000 dual channel memory
Support for 32-GB of system RAM in the following congurations:
DDR4-2133: (for models with Core processors)
●32-GB total system memory (16-GB×2)
●16-GB total system memory (16-GB×1 or 8-GB×2)
1

Category Description
●8-GB total system memory (8192-GB×1, 4096-GB×2)
ECC DDR4-2133: (for models with Xeon processors)
●32-GB total system memory (16-GB×2)
●16-GB total system memory (16-GB×1 or 8-GB×2)
●8-GB total system memory (8192-GB)
Primary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2)
128-GB SATA-3, TLC
PCIe:
1 TB (NVMe)
512 GB (NVMe)
256 GB (NVMe)
Secondary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2)
128-GB SATA-3, TLC
PCIe:
1 TB (NVMe)
512 GB (NVMe)
256 GB (NVMe)
Audio and video Stereo speakers
Dual array microphone
Intel SST Audio
Conexant Smart Amplier & Ambient Noise Suppression with DTS Studio Sound
Integrated HD 720p webcam
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo
2 Chapter 1 Product description

Category Description
WPAN
Bluetooth® 4.1 only supported via combo card
External media cards Integrated SD UHS-II ash media slot
Supports next generation SD, SDHC, SDXC
Ports ●Multi-Pin AC Port
●Combination mic-in/stereo headphone jack
●RJ-45 (Ethernet)
●USB Type-C Thunderbolt
●USB 3.0 (2)
●USB 3.0 charging (1)
●HDMI
Docking Docking support for HP Advanced Docking Station
Keyboard/pointing devices Keyboard
Backlit
DuraKeys
TouchPad
●On/o button
●Glass with chemical etched surface
●Taps enabled by default
●Gestures enabled by default:
◦2-nger scrolling
◦2-nger zoom (pinch)
●Image sensor TouchPad
Power requirements AC adapter
●150-W, HP Smart Adapter, slim
Battery
●4-cell, 64-WHr, 4.21-AHr, Li-ion battery
Power cord (localized)
3-wire plug, 1.8 m (with ground pin)
Security Support security lock
Trusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered down)
Fingerprint reader
BIOS Preboot power on - BIOS option (Password, Fingerprint)
Drive Encryption preboot option (ngerprint, password, smart card)
Operating system Preinstalled:
●Windows 10 Home 64
3

Category Description
●Windows 10 Home Single Language 64
●Windows 10 Pro 64
●Windows 10 Pro 64 Downgrade Windows 7
●Windows 7 Professional
●FreeDOS 2.0
Restore media-DRDVD:
●DRDVD Windows 10 (available with any Windows 10 operating system and required with
any Windows 10 Downgrade operating system)
●DRDVD Windows 7 Service Pack 1 (available with any Windows 7 or Windows 10
Downgrade operating system)
Restore media-OSDVD:
●Windows 10 (only available and required with Windows 10 Downgrade operating
system; not available in People’s Republic of China or Asia )
●Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
Downgrade operating system; not available in the People’s Republic of China or Asia)
Certied:
●Microsoft WHQL
Supported:
●Red Hat® Enterprise Linux (RHEL) 6.x 64bit
●Red Hat® Enterprise Linux (RHEL) 7.x 64bit
Web-only support:
●Windows 10 Enterprise
●Windows 7 Enterprise 64-bit, Service Pack 1
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Memory modules
●Solid-state drive
●WLAN module
4 Chapter 1 Product description

2 External component identication
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) (select products only) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲Type camera in the taskbar search box, and then select
Camera.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Display 5

Component Description
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Top
TouchPad
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
6 Chapter 2 External component identication