HP E24q G4 Manual

Maintenance and Service Guide
E24q G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

© Copyright 2021 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other
countries. USB Type-C and USB-C are
registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned
by the Video Electronics Standards
Association (VESA) in the United States
and other countries.
The information contained herein is
subject to change without notice. The
only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or
omissions contained herein.
First Edition: October 2021
Document Part Number:
L97379-E24q G4-MSG-V1
Assembly part number: L97379-001
Product notice
Only trained service personnel familiar with
this product should service it. Before
performing any maintenance or service, be
sure to read “Important Safety Information”.

iii
Table of Contents
1Getting started .............................................................................................................................................................................1
Important safety information.............................................................................................................................................1
Important service information and precautions...........................................................................................................2
RoHS (2002/95/EC) requirements..................................................................................................................................2
General descriptions...........................................................................................................................................................3
Firmware updates................................................................................................................................................................3
Before returning the repaired product to the customer............................................................................................3
2Monitor features ..........................................................................................................................................................................4
Features..................................................................................................................................................................................4
Front components................................................................................................................................................................5
Rear components ................................................................................................................................................................6
Locating the serial number and product number .......................................................................................................7
3Illustrated parts catalog ............................................................................................................................................................9
How to order parts............................................................................................................................................................ 10
4Removal and replacement procedures............................................................................................................................. 11
Preparation for disassembly.......................................................................................................................................... 11
Rear Cover.......................................................................................................................................................................... 12
Power board ....................................................................................................................................................................... 14
Connector repair ............................................................................................................................................................... 18
VGA connector J401........................................................................................................................................... 19
HDMI connector J601......................................................................................................................................... 20
DP connector J501 .............................................................................................................................................. 21
USB B 3.0 Connector repair- JA1................................................................................................................... 22
DUAL USB A 3.0 Connector repair- JB1...................................................................................................... 23
Stick Gasket on the Shielding for HDMI ....................................................................................................... 24
Function test....................................................................................................................................................................... 25
Support and troubleshooting......................................................................................................................................... 26
Index ..................................................................................................................................................................................... 27

1
1Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to
service personnel. The cautions and notes are not exhaustive. Proper service methods are important to
the safe, reliable operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of
performing service operations. Service engineers should have prior repair knowledge and experience as
well as appropriate training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety
requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product
unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it
is disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD).
Follow ESD safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the
procedures and precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service
or maintenance for it. Before performing any service or maintenance, personnel must read the important
safety information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor
to prevent component damage.

2
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users
should not perform these procedures.
●Please note during servicing that the primary side is the high voltage area.
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM
and location.
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the
near pin.
●Do not get the board wet. Water and moisture can cause a short circuit that causes
malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and
comply with the applicable regulations for repairers of electrical equipment in the Member States
where the repairer operates. Reference to an official registration system as professional repairer,
where such a system exists in the Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs,
regardless of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by the EU (European Union) for the global electronics industry sold in the EU and
other countries. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirement. Products launched in the market before June 2006 are not required to be
compliant with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be
non-ROHS complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS
complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before
replacement.

3
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service
Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor
does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to
operate without the potential of electrical shock. Do not use a line isolation transformer during this
check.
Measurements that are not within specified limits present a possible shock hazard. You must check and
repair the product before returning it to the customer.

4
2Monitor features
This chapter provides an overview of the monitor’s features.
Features
Depending on the model, your monitor might include the following features:
●60.5 cm (23.8 in) diagonal viewable screen area with 2560 × 1440 resolution
●In-plane switching (IPS) panel
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
●Tilt, swivel, and height adjustment capabilities
●Pivot capability to rotate the monitor head from landscape to portrait orientation
●Removable stand for flexible monitor head mounting solutions
●HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and
then remove it with the convenient sliding tab release
●DisplayPort? video input (cable included)
●High-Definition Multimedia Interface? (HDMI) video input (cable included)
●VGA video input (cable included in select regions)
●USB hub with one USB Type-B port (cable included) that connects to the computer (upstream)
and four USB ports that connect to USB devices (downstream)
●Four on-screen display (OSD) buttons, three that you can reconfigure to quickly allow selection of
the most commonly used operations
●Plug and Play capability if supported by your operating system
●VESA? mounting bracket for attaching the monitor head to a wall-mount device or swing arm
●Security cable slot on the rear of the monitor for an optional security cable
●Cable management feature for placement of cables and cords
●On-screen adjustments in several languages for easy setup and screen optimization
●Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your
documentation kit. To access the latest user guides or manuals for your product, go to
http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.

5
Front components
To identify the components on the front of the monitor, use this illustration and table.
Table 1-1: Front components and their descriptions
Component
Description
(1)
Menu button
Press to open the OSD menu, select a menu item
from the OSD, or close the OSD menu.
(2)
OSD buttons
(assignable)
When the OSD menu is open, press the buttons to
navigate through the menu. The function light icons
indicate the default button functions.
(3)
Power button
Turns the monitor on or off.
(4)
Power light
White: The monitor is on.
Amber: The monitor is in a reduced power state
because of inactivity.
Blinking amber: The monitor is in a reduced power
state because of an Energy Saver setting.

6
Rear components
To identify the components on the rear of the monitor, use this illustration and table.
Table 1-2: Rear components and their descriptions
Component
Function
(1) Security cable slot Connects an optional security cable.
(2) Power connector Connects the power cord.
(3) VESA release button Releases the stand from the monitor.
(4) DisplayPort connector Connects the DisplayPort cable to a source
device such as a computer or game console.
(5) HDMI port Connects the HDMI cable to a source device
such as a computer or game console.
(6) VGA port Connects the VGA cable to the source device.
(7) USB Type-B port (upstream)
Connects the USB Type-B cable to a source
device such as a computer or game console.
NOTE: A USB Type-B cable or a USB Type-C
cable must be connected from the source
device to the monitor to enable USB Type-A
ports on the monitor.
(8) USB ports (2) (downstream) Connect a USB cable to a peripheral device,
such as a keyboard, mouse, or USB hard
drive.
(9) USB ports (2) (downstream) Connect a USB cable to a peripheral device,
such as a keyboard, mouse, or USB hard
drive, and charge peripheral devices.

7
Locating the serial number and product number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and
product number are located on a Safety label. You may need these numbers when contacting HP about
the monitor model.
For worldwide models (except India):
Spec label
Barcode label