HP HPE Synergy 12000 Frame Operating and safety instructions

HPE Synergy 12000 Frame Setup and Installation GuideHPE Synergy 12000 Frame Setup and Installation Guide
Part Number: 30-5842950C-008
Published: April 2022
Edition: 8

HPE Synergy 12000 Frame Setup and Installation GuideHPE Synergy 12000 Frame Setup and Installation Guide
AbstractAbstract
This document describes identification, installation, and setup for the HPE Synergy System. This guide is for an experienced service
technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of the HPE Synergy components and overall solution.
Part Number: 30-5842950C-008
Published: April 2022
Edition: 8
© Copyright 2016-2022 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
® ®

Table of contentsTable of contents
1 Planning the installation
1.1 Safety and regulatory compliance
1.2 Site requirements
1.3 Warning, caution, and important messages
1.4 Determine power and cooling configurations
1.4.1 Power supply calculations
1.4.2 Power requirements
1.5 Space and airflow requirements
1.6 Temperature requirements
1.7 Grounding requirements
1.8 Supported racks and rack options
1.8.1 Rack-free environment requirements
1.9 HPE Synergy configuration
1.10 Pallet contents
2 Component and LED identification
2.1 Information pull tabs
2.2 Frame front components and device bays
2.2.1 Device bay numbering
2.2.1.1 Device bay partitions
2.2.2 Front panel components
2.2.3 Appliance module LEDs and components
2.2.3.1 Appliance bay numbering
2.2.4 Compute module LEDs and buttons
2.2.4.1 System power LED definitions
2.2.4.2 NVDIMM LED identification
2.2.4.2.1 NVDIMM-N LED combinations
2.2.4.2.2 NVDIMM Function LED patterns
2.2.5 Storage module LEDs
2.3 Frame rear components
2.3.1 Rear component bay numbering
2.3.2 HPE Synergy 4-Port Frame Link Module components and LEDs
2.3.3 HPE Synergy Frame Link Module components and LEDs
2.3.4 Power supply LED
2.3.5 Fan LED
2.3.6 HPE Synergy 10Gb Interconnect Link Module LEDs and buttons
2.3.7 HPE Synergy 10Gb Interconnect Module interconnect link port
2.3.8 HPE Synergy 20Gb Interconnect Link Module LEDs and buttons
2.3.9 HPE Synergy 20Gb Interconnect Link Module interconnect link ports
2.3.10 HPE Synergy 50Gb Interconnect Link Module LEDs and buttons
2.3.11 HPE Synergy 50Gb Interconnect Link Module interconnect link ports
2.3.12 HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons
2.3.13 HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy components

2.3.14 HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy LEDs and buttons
2.3.15 HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy components
2.3.16 HPE Synergy 40Gb F8 Switch Module LEDs and buttons
2.3.17 HPE Synergy 40Gb F8 Switch Module components
2.3.18 Mellanox SH2200 Switch Module for HPE Synergy LEDs and components
3 Installation
3.1 Installing the Synergy system components
3.2 Removing components from the frame
3.3 Installing the frame in a rack-free environment
3.4 Installing the frame in a rack
3.4.1 Measuring with the rack template
3.4.2 Installing the rack rails for a square-hole rack
3.4.3 Installing the rack rails for a round-hole rack
3.4.4 Installing the frame into the rack
3.5 Component installation
3.5.1 Installing an appliance module
3.5.2 Configuring the device bays
3.5.2.1 Creating a full-height module bay blank
3.5.2.2 Removing a device bay shelf
3.5.2.3 Installing a device bay shelf
3.5.2.4 Removing the half shelf
3.5.2.4.1 Replacing the half shelf
3.5.2.5 Installing the half shelf
3.5.3 Installing compute modules
3.5.3.1 Installing a full-height compute module
3.5.3.2 Installing a half-height compute module
3.5.4 Installing a frame link module
3.5.5 Installing the storage module
3.5.6 Installing drives in the storage module
3.5.7 Installing fans
3.5.8 Installing interconnect modules
3.5.8.1 Interconnect module configurations
3.5.8.1.1 Interconnect module installation guidelines
3.5.8.1.2 Master interconnect module with interconnect link module configurations
3.5.8.2 Mezzanine to frame signal routing
3.5.8.3 Interconnect port mapping
3.5.8.4 Half-height compute module mezzanine connector definitions
3.5.8.5 Full-height compute module mezzanine connector definitions
3.5.9 Installing power supplies
3.5.9.1 Power supply configurations
3.5.10 Installing a DC power supply
3.5.10.1 Warnings and cautions
3.5.10.2 Installing the DC power grounding kit (no bracket)
3.5.10.3 Installing the DC power grounding kit (with bracket)

3.6 Cabling the frame
4 HPE Synergy Cabling
5 Configuring HPE Synergy
5.1 Configuration overview
5.1.1 HPE Synergy Console connections
5.1.1.1 Connecting to the HPE Synergy Console using a laptop computer
5.1.1.2 Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse
5.1.1.3 HPE Synergy Console Frame Health & Inventory screen
5.1.2 Run hardware setup
5.1.3 Remotely connect to HPE OneView
5.1.4 Configure Network Time Protocol
5.1.5 Add IP and subnet address ranges
5.1.6 Configure the hardware in HPE OneView
5.1.6.1 Create a network
5.1.6.2 Create a logical interconnect group
5.1.6.3 Define an enclosure group
5.1.6.4 Create a logical enclosure
5.1.6.5 Create a server profile
5.1.7 Update the firmware
5.1.7.1 Update the HPE Synergy appliance firmware
5.1.7.1.1 Single frame configurations with redundant Composers and only a single frame link module
5.1.7.2 Add a firmware bundle to the appliance firmware repository
5.1.8 Configure HPE Synergy Image Streamer
5.1.8.1 Configuring HPE Synergy Image Streamer
5.1.8.2 Configuring HPE OneView to deploy OS build artifacts to compute modules
5.1.9 Configure additional settings
6 Troubleshooting
6.1 Symbols on equipment
6.2 Error screens when connecting to the HPE Synergy Console
6.2.1 HPE Synergy Console not responding
6.2.2 Frame not claimed by an HPE Synergy Console
6.2.3 The HPE Synergy Console cannot connect to HPE OneView
6.2.4 HPE Synergy Console icons
6.3 Issues during installation
6.4 HPE Synergy Console
6.4.1 Accessing the HPE OneView Maintenance Console from the frame link module
6.4.2 Connecting to the HPE OneView maintenance console using SSH
6.4.3 Creating a support dump file
6.5 Resetting to factory settings
6.5.1 Resetting the appliance module to the original factory settings
6.5.2 Frame link module factory reset
6.5.3 Performing a frame link module factory reset
7 HPE Synergy documentation resources
7.1 HPE Synergy firmware update resources

8 HPE Synergy documentation map
9 Specifications
9.1 HPE Synergy QuickSpecs
10 Electrostatic discharge
11 Support and other resources
11.1 Accessing Hewlett Packard Enterprise Support
11.2 Accessing updates
11.3 Remote support
11.4 Customer self repair
11.5 Warranty information
11.6 Regulatory information
11.7 Documentation feedback
12 Acronyms and abbreviations

Planning the installationPlanning the installation
Planning the installation 7

Safety and regulatory complianceSafety and regulatory compliance
For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products, available at the Hewlett Packard Enterprise website ( https://www.hpe.com/support/Safety-Compliance-https://www.hpe.com/support/Safety-Compliance-
EnterpriseProductsEnterpriseProducts).
Safety and regulatory compliance 8

Site requirementsSite requirements
Select an installation site that meets the detailed installation site requirements described in the site planning guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/synergy-docshttp://www.hpe.com/info/synergy-docs).
Site requirements 9

Warning, caution, and important messagesWarning, caution, and important messages
WARNING:WARNING:
To reduce the risk of personal injury or damage to equipment, heed all warnings and cautions
throughout the installation instructions.
WARNING:WARNING:
To reduce the risk of personal injury or damage to the equipment, be sure that:
The leveling feet are extended to the floor.
The full weight of the rack rests on the leveling feet.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING:WARNING:
The frame is very heavy. To reduce the risk of personal injury or damage to the equipment:
Observe local occupational health and safety requirements and guidelines for manual
material handling.
Remove all installed components from the frame before installing or moving the frame.
Use caution and get help to lift and stabilize the frame during installation or removal,
especially when the frame is not fastened to the rack.
WARNING:WARNING:
When lifting the frame with the optional removable handles, always use at least four people to
lift the frame into the rack. If the frame is being loaded into the rack above chest level, a fifth
person must assist with aligning the frame with the rails while the other four people support the
weight of the frame. If you are using a mechanical lift to install the frame, two people are
required to install the frame into the rack.
WARNING:WARNING:
Install the frame starting from the bottom of the rack and work your way up the rack.
These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of
power.
NOTE:NOTE:
To reduce the risk of injury from electric shock, remove all power cords to completely disconnect
power from the system.
Each frame has two or more power supply cords. A single rack or cabinet may contain more than
one frame. Power may be supplied in a redundant fashion. Removing any single source of power
does not necessarily remove power from any portion of the system. When performing any service
other than hot-plug module replacement, you must completely disconnect all power to that
portion of the system.
When performing service procedures on frames, shut off the circuit breakers to both A and B AC
power feeds and then disconnect all power cords from the outlets before servicing.
Warning, caution, and important messages 10

WARNING:WARNING:
To reduce the risk of electric shock or damage to the equipment, enter a frame or perform
service on system components only as instructed in the user documentation.
WARNING:WARNING:
A risk of electric shock from high leakage current exists. Before connecting the AC supply to the
power enclosure, be sure that the electrical outlets are properly grounded (earthed).
CAUTION:CAUTION:
Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning
any installation procedure. Improper grounding can result in ESD damage to electronic components. For more
information, see Electrostatic discharge.
CAUTION: CAUTION: Protect the storage module from power fluctuations and temporary interruptions with a regulating UPS. This
device protects the hardware from damage caused by power surges and voltage spikes and keeps the storage module in
operation during a power failure.
Warning, caution, and important messages 11

Determine power and cooling configurationsDetermine power and cooling configurations
Validate power and cooling requirements based on location and installed components.
For more information, see the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/synergy-docshttp://www.hpe.com/info/synergy-docs).
Determine power and cooling configurations 12

Power supply calculationsPower supply calculations
For hot-plug power supply specifications, see the HPE Synergy QuickSpecs on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/synergy-docshttp://www.hpe.com/info/synergy-docs). There is also the Synergy Planning Tool for download. The Synergy Planning Tool helps plan
and organize all Synergy options to build a single frame, multiple frame, or racks for a complete solution ready to order from HPE using a
simple BOM from the tool. The Synergy Planning Tool can be found on the Hewlett Packard Enterprise Sales Portal website in the Tools
section.
Power supply calculations 13

Power requirementsPower requirements
Installation of this equipment must comply with local and regional electrical regulations governing the installation of IT equipment by
licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code)
and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options,
refer to the product rating label or the user documentation supplied with that option.
WARNING:WARNING:
To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC
supply branch circuit that provides power to the rack. Consult the electrical authority having
jurisdiction over wiring and installation requirements of your facility.
CAUTION:CAUTION:
Protect the storage module from power fluctuations and temporary interruptions with a regulating UPS. This device
protects the hardware from damage caused by power surges and voltage spikes and keeps the storage module in
operation during a power failure.
Power requirements 14

Space and airflow requirementsSpace and airflow requirements
CAUTION: CAUTION: In high-density configurations, the HPE 11000 G2 Series Rack Airflow Optimization Kit (BW930A) must be
installed to prevent airflow from the rear of the rack to the front the rack through gaps in the rack frame.
To enable servicing and ensure adequate airflow, observe the following spatial requirements when deciding where to install a Hewlett
Packard Enterprise-branded, Compaq-branded, Telco, or third-party rack:
Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30.0 in) in back of the rack.
Leave a minimum clearance of 121.9 cm (48.0 in) from the back of the rack to the rear of another rack or row of racks.
Compute modules draw cool air in through the front and expel warm air through the rear of the frame. Therefore, the front of the frame
must be adequately ventilated to enable ambient room air to enter the frame, and the rear of the frame must be adequately ventilated to
enable the warm air to escape from the frame.
Hewlett Packard Enterprise Advanced Series Racks, Hewlett Packard Enterprise Series Racks, and Hewlett Packard Enterprise Standard
Series Racks provide proper compute module cooling through flow-through perforations in the front and rear doors that provide 65
percent open area for ventilation.
If the front of the rack is not filled with components, the remaining gaps between the components can cause changes in the airflow, which
can adversely affect cooling within the rack. Cover these gaps with blanking panels.
IMPORTANT: IMPORTANT: Do not block the ventilation openings.
CAUTION: CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow.
Using a rack without blanking panels results in improper cooling that can lead to thermal damage.
Space and airflow requirements 15

Temperature requirementsTemperature requirements
To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated, climate-controlled
environment.
The operating temperature inside the rack is always higher than the room temperature and is dependent on the configuration of
equipment in the rack. Check the TMRA for each piece of equipment before installation.
CAUTION:CAUTION:
To reduce the risk of damage to the equipment when installing third-party options:
Do not permit optional equipment to impede airflow around the frame or to increase the internal rack temperature
beyond the maximum allowable limits.
Do not exceed the manufacturer’s TMRA.
Temperature requirements 16

Grounding requirementsGrounding requirements
This equipment must be grounded properly for proper operation and safety. In the United States, you must install the equipment in
accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes.
In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.
In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution
devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with this equipment, Hewlett Packard Enterprise recommends the use of a PDU
that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips
to supply power to this equipment is not recommended.
Grounding requirements 17

Supported racks and rack optionsSupported racks and rack options
The frame and support rails are engineered for mounting into a 19 in (48.26 cm) wide front panel, 4-post cabinets, and racks that have
been designed according to the EIA-310-D standard.
Hewlett Packard Enterprise rails are not compatible with tapped holes. There are two types of supported rail sets for the frame:
A set for square-hole front and rear mounting flanges
A set for round-hole flanges
The rails are compatible with a nominal rack-mounting depth of 29 1/8 in (73.98 cm), with an adjustability range of plus ½ in (1.27 cm)
to minus 1 ½ in (3.81 cm). The rails will work in both a 42.32 in (1075 mm) and a 47.24 in (1200 mm) deep rack.
A 42U/47U rack supports up to four frames.
While the square-hole rail set is the standard option, either rail set supports a fully loaded frame weighing 550 lb (249.48 kg). Four of
these frames together approach the 2,250 lb (1247.38 kg) internal IT equipment limit of both the HPE 42U x 600 mm x 1075 mm and
the 42U 600 mm x 1200 mm 11000G2 Series QS racks.
NOTE: NOTE: The HPE Synergy 12000 Frame is deeper than the c7000 enclosure by approximately 3.5 in (8.89 cm). 42.32 in
(1075 mm) racks with side-facing PDUs might interfere with the frame. Hewlett Packard Enterprise recommends using
47.24 in (1200 mm) racks.
Cables, PDUs, and other cable management hardware could increase the weight sufficiently to require the use of the HPE 42U x 600 mm
x 1200 mm Intelligent Series QS rack, which supports 2,750 lb (1247.38 kg) internal IT equipment.
Supported racks and rack options 18

Rack-free environment requirementsRack-free environment requirements
The HPE Synergy 12000 Frame (referred to as the frame) can be used in a rack-free environment. The following conditions must be met
when performing a rack-free installation:
A fully-populated frame can weigh up to 249.50 kg (550.00 lb). The object supporting the frame must be able to withstand this
weight.
Always place the frame on a sturdy, flat surface.
WARNING: WARNING: To reduce the risk of personal injury or damage to the equipment in a rack-free
environment:
Never stack the frame on top of another frame.
Never place equipment on top of the frame.
Never place the frame on a surface that cannot support up to 249.50 kg (550.00 lb).
Rack-free environment requirements 19

HPE Synergy configurationHPE Synergy configuration
An initial setup for HPE Synergy requires software release planning and planning the location for each component. To ensure a proper
configuration, review the information in the following documents on the Hewlett Packard Enterprise website (
http://www.hpe.com/info/synergy-docshttp://www.hpe.com/info/synergy-docs):
HPE Synergy Configuration and Compatibility Guide —This document helps to understand more about each component and the
configuration requirements for installing each component. It provides the following:
An overview of HPE Synergy management and fabric architecture
Detailed hardware component identification
Hardware configuration guidelines
Interconnect, power, and HPE Synergy Console cabling information
HPE Synergy Cabling Guide—This document provides detailed information and diagrams on how to cable HPE Synergy.
HPE Synergy Migration Guide—This document takes you through the steps to migrate to the latest offerings of appliances and
Frame Link Modules.
HPE Synergy configuration 20