HP J3278B - SureStore CD-ROM Server/Tower 7 NAS... User manual

User’s Guide
HP SureStore HD Server 4000

© Copyright 1999
Hewlett-Packard Company.
All rights reserved. Reproduction, adaptation or
translation without prior written permission is
prohibited, except as allowed under the copyright
laws.
Publication number
5967-9979
User’s Guide, First Edition,
August 1999
Applicable Products:
J3290A, J3291A, J3292A
Trademark Credits
Microsoft®, Windows®, and Windows NT®are
U.S. registered trademarks of Microsoft
Corporation. Netscape and Netscape Navigator
are U.S. trademarks of Netscape
Communications Corporation.
Warranty
This Document. The information contained in
this document is subject to change without
notice.
HEWLETT-PACKARD COMPANY MAKES NO
WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for errors
contained herein or for incidental or
consequential damages in connection with the
furnishing, performance or use of this material.
The Product. Your product warranty and
warranty service information is in appendix B in
this guide.
Hewlett-Packard Company
8000 Foothills Boulevard
Roseville, California
95747-6588
Product Support
HP's Electronic Support Center:
http://www.hp.com/support/hdserver
See also appendix A, “Getting Support”.
Safety Considerations
Prior to the installation and use of this product,
review all safety markings and instructions.
Do not proceed beyond a WARNING or CAUTION
notice until you have understood the hazard and
have taken appropriate precautions.
Grounding. This product provides a protective
earthing terminal. There must be an
uninterruptible safety earth ground from the
main power source to the product’s input wiring
terminals, power cords, or supplied power cord
set. Whenever it is likely that the protection has
been impaired, disconnect the power cords until
the ground has been restored.
If your LAN covers an area served by more than
one power distribution system, be sure their
safety grounds are securely interconnected.
LAN cables may occasionally be subject to
hazardous transient voltages (such as lightning
or disturbances in the electrical utilities power
grid). Handle exposed metal components of the
network with caution.
For more safety information, see the
“Safety Statements” section starting on page D-4.
Servicing. There are no user-serviceable parts
inside the user-replaceable modules comprising
the product. Any servicing, adjustment,
maintenance, or repair must be performed only
by service-trained personnel.
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http://www.hp.com/go/surestore_nas
Instruction Manual Symbol.
If the product is marked with
this symbol, refer to product
manuals to protect the product
from damage.
WARNING Denotes a hazard that can
cause injury.
CAUTION Denotes a hazard that can
damage equipment or data.
!

3
About This Guide
This User’s Guide aids in installation and use of the HP SureStore
HD Server 4000. How to use the chapters is described below.
You can read about network attached storage and the features of
this file server in chapter 1.
1. Product Overview is an introduction to the product.
The first time you install the server, you can use the large sheet
titled Quick Setup to aid in the initial installation of your server.
Using that sheet as your primary aid, you can follow its steps and
follow its references to this User’s Guide for optional hardware
additions and for customizing the configuration once the server is
started up.
Or you can use chapter 2 of this manual for installing the server.
2. Installation is a detailed guide to initial installation and
setup, including basic configuration, and to setting up and
maintaining the hardware. It contains references to other
chapters for options. For example, after completing chapter 2,
you may need to further customize your configuration using
chapter 4 (see below).
Once the server has been started up and you wish to change or
check the configuration, use chapters 3 and 4.
3. Configuration Using the Control Panel describes the
configuration and operational tasks done at the control panel in
front of the server.
4. Configuration Using a Browser: HD Server Admin
describes the configuration and management tasks that use
the embedded web tool HD Server Admin at any station on the
network.
After completing all the installation and configuration steps, the
server is ready to serve users on the network, just like any other file
server. For instructions to map a drive to the server for a client
station, use chapter 5.
5. Setting Up Client Access describes how a network client
can find and connect to the server.

4
When the server has been fully installed and you need instructions
on various methods to restart it, use chapter 6.
6. Shutting down and Restarting describes the procedures
for shutting down the server, restarting it, and power cycling,
along with the needs for those procedures. The operating states
of the server are described.
The previous chapters aid in setting up the server. The remaining
chapters aid in tasks that you may or may not need to perform.
When you need to add a hard disk module or an optional tape drive,
use chapter 7 or 8.
7. Adding Hard Disk Drives describes the selection,
installation, and setup of additional disk drive modules.
8. Adding a Tape Drive describes selection and installation of
an optional tape drive. You can add an internal tape drive or
attach an external tape drive.
Once a tape drive is installed or attached to the server, use
chapter 9 to aid in ongoing backup and restore tasks.
9. Backing Up and Restoring Files describes the tasks of
backing up your server and of restoring files to the server.
To update the firmware running on your server, use chapter 10.
10. Updating the Firmware describes checking the current
firmware version and checking for other versions available. It
describes downloading a new version and updating the server to
use new firmware.
If you encounter problems with your server, use chapter 11.
11. Resolving Problems with Your Server describes the
indicators and symptoms you could encounter, describes how to
isolate causes, and describes how to resolve the problem or
repair the faulty component.
The appendices provide supplemental reference information—
technical and regulatory specifications, and support and warranty
services.

5
Contents
1. Product Overview
What is Network Attached Storage? 1-1
HP SureStore HD Server 4000 1-1
Features 1-2
2. Installation
Installation Summary Checklist 2-2
Unpacking Components 2-3
Adding Modules 2-5
Rack Mounting 2-5
Preparation Checklist 2-6
Connecting and Starting Up 2-8
Startup Steps 2-8
Control Panel Setup 2-9
Verify Normal Operating State 2-12
Web Browser Network Setup 2-13
Maintain Hardware Operation 2-16
3. Configuration Using the Control Panel
Control Panel Reference 3-1
Accessing Control Panel Parameters 3-2
View Mode 3-2
Setup Mode 3-2
Supplying the Password for Access 3-3
Setup Parameters and Procedures 3-4
Setting Password, Auto-Restart, Link Speed 3-4
Exiting the Control Panel 3-5
Reference Table: Control Panel Parameters, Menus, and Settings 3-6

6
4. Configuration Using a Browser: HD Server Admin
Using a Web Browser on the Network 4-1
Setup with HD Server Admin 4-3
Initial Page 4-3
Operating Features of HD Server Admin 4-4
Server Name 4-5
Date and Time 4-5
Automatic Server Restart 4-5
Administrator Username and Password 4-5
Network Configuration 4-6
Set Up Disks 4-7
Set Up Shares 4-10
Set Up Users and Groups 4-11
SNMP 4-12
Event Logging 4-12
E-Mail 4-12
Set Up Backup Schedule 4-13
Back Up Changes 4-13
Restart the Server to Effect Changes 4-13
Monitoring Status with HD Server Admin 4-14
Check Status 4-14
Check File System 4-14
Check Events 4-14
Check Backup Schedule and Log 4-14
5. Setting Up Client Access
6. Shutting Down and Restarting
Starting Up the Server 6-1
Normal Operating State 6-4
Shutting Down, Restarting, Cycling Power 6-5
Shutdown Procedures 6-5
Restart Procedures 6-6
Power Cycle Procedure 6-6
Reset to “First Time”Defaults Procedure 6-7
Summary of Operating States 6-10

7
7. Adding Hard Disk Drives
Hard Disk Drive Modules Available 7-1
Install the Drive Module 7-2
Startup and Configuration 7-6
8. Adding a Tape Drive
Installing an Internal Tape Drive 8-2
Attaching an External Tape Drive 8-8
Using Network Backup with the HD Server 8-10
9. Backing Up and Restoring Files
Using an Installed or Attached Tape Drive 9-1
Capacity 9-2
Reliability 9-2
Maintaining Tape Drives 9-3
Specifying and Scheduling a Backup 9-4
Backup Now 9-6
Schedule Backups 9-7
Making a Disaster Recovery Backup Tape 9-7
Restoring Files 9-9
Start Restore 9-10
Recovering the File System 9-10
Tape Utilities 9-11
Select Tape Drive 9-11
Erase Tape 9-11
Create Tape Catalog 9-11
Test Tape 9-11
Unload/Eject Tape 9-11
Backup/Restore Log 9-11
10. Updating the Firmware
Checking Current Image 10-1
Checking for an Update 10-1
Downloading an Update 10-2
Updating the Server 10-2
Switching to the Backup Image 10-3

8
11. Resolving Problems with Your Server
Check Indicators 11-1
Normal Indications 11-1
Abnormal Indications 11-3
Check Status in HD Server Admin 11-5
Problem Lookup 11-7
Lights (LEDs) Not Normal 11-7
Alerts on Control Panel 11-7
Other Unexpected Messages on Control Panel 11-8
Failure/Warning Status in HD Server Admin 11-9
Writing/Reading Data Fails 11-9
Server Not Appearing in Network Neighborhood 11-10
Administrator Web Access Fails 11-10
Network Failures 11-11
Access Denied when Map Drive Attempted 11-11
Access Security Fails 11-11
Drive Fails to Spin Up 11-12
Excessive Drive Temperature 11-12
Lost Administrator Password 11-12
Lost or Damaged Files 11-13
Disaster: Lost or Damaged File System 11-13
Lost or Failed Server Configuration 11-14
Firmware Fails
to Run 11-15
Backup Device Not Appearing in HD Server Admin 11-16
Resolution and Repair Procedures 11-17
Shutdown 11-17
Restart 11-18
Power Cycle 11-18
Reset Defaults 11-19
Download New Firmware 11-19
Disaster Recovery 11-19
Replace Disk Drive Module 11-23
Open the Enclosure 11-25
Close the Enclosure and Start Up 11-27
Replace the Tape Drive 11-28
Replace the Server Module 11-31
To Repair Enclosure Components 11-35

9
A. Getting Support
HP Customer Care Centers Phone Numbers A-1
Electronic Support Services A-2
B. Warranty
Obtaining Warranty Service B-1
Your Hewlett-Packard Limited Warranty B-2
One Year On-Site Warranty B-2
For Specific Regions B-3
For Australia and New Zealand B-3
Póliza de Garantía (México) B-3
Certificado de Garantia (Argentina) B-5
C. Specifications
Physical Specifications C-1
Electrical and Environmental C-1
Power C-2
Environmental C-2
Electromagnetic C-2
Safety C-2
HP 9.1-GB SCSI-2 Disk Drive Module C-3
HP SureStore DAT40i DDS-4 Tape Drive C-3

10
D. Regulatory and Safety Information
Regulatory Statements D-1
FCC Statements D-1
Australia D-2
Canada D-2
Japan: VCCI Class B D-2
Taiwan: Class A D-2
European Union D-3
Safety Statements D-4
Chinese Safety Statement D-4
Lifting Precautions D-5
Mounting Precautions D-5
Index

Product Overview 1-1
1
Product Overview
What is Network Attached Storage?
Network-attached storage (NAS) is one of the latest innovations in
the computer information storage world. It provides a simpler, more
reliable, and more cost-effective way to add shared storage to your
network. NAS requires very little setup and is easy to maintain.
This is achieved by using a streamlined technology called a thin
server, which also allows the NAS devices to be completely
independent of the general-purpose file server.
HP SureStore HD Server 4000
HP J3290A
HP J3291A
HP J3292A
The HP SureStore HD Server 4000 family of products are NAS
devices that attach directly to your network and provide dedicated
personal and shared file storage for workgroups and departments.
The products contain SCSI hard disks in a preconfigured RAID 5
array network file-sharing compatibility, and an easy-to-use
embedded web administration interface. They also provide the
added convenience of local internal or external tape backup, along
with e-mail and SNMP notification of critical events.
Benefits
•Fast and easy to set up
•Easy to administer and manage
•Data redundancy and security
•No software to load
•No disruption to existing server operation

1-2 Product Overview
Possible Uses
•Personal directories
•Shared group directories
•File-based databases
•Departmental or workgroup file server
•Remote site file server
•Temporary storage
Features
Disks and File System
•Three to six SCSI hard disk drive modules
•Expandable RAID 5 file system, already generated
•Hot spare capability
Networking
•10Base-T (Ethernet) or 100Base-TX (Fast Ethernet)
•TCP/IP
Windows Networking
•SMB
•WINS support
•Supported clients: Microsoft®Windows®95, 98, and
Windows NT®4
•NT domain pass-through authentication
Administration and Management
•Embedded web administration interface and web-based
installation wizard
•Control panel LCD for basic configuration, with password
protection
•DHCP/BOOTP and manual configuration of network
parameters
•E-mail (SMTP) and SNMP alert notification

Product Overview 1-3
Backup
•Optional internal and external tape drive
•Scheduled backups
•Backup of shared directories over the network
System
•Redundant power supplies and power cords
•Internal tape drive option
•Pedestal or rack mount with optional rack-mount kit
•Automatic server restart
•Firmware stored in Flash memory with firmware upgrades over
the network
•Lockable enclosure and disk drives
•Other network management tools such as HP OpenView,
HP TopTools, and other managers, through SNMP sets and
gets.

1-4 Product Overview

Installation 2-1
2
Installation
The first time the HP SureStore HD Server 4000 is started, it
automatically prompts and waits for the IP address setting at the
control panel. Then when you access the embedded web interface
using a web browser, the server runs an installation wizard. This
chapter is a guide to the entire installation process. It details the
installation steps and directs you to additional chapters if needed
for your particular installation.
A Quick Setup guide for the first installation of this product is also
included along with this User’s Guide. It portrays the entire
installation process, from making the connections to setting up the
server. To add disk drive or tape drive modules and do further
customization for your particular network environment, you can
follow references in the Quick Setup guide to those optional tasks in
this User’s Guide.
If this is not the first time the server has been started (that is, it has
been started before and is not being reset to defaults), then use
chapter 6, “Shutting Down and Restarting”, instead of this chapter.

2-2 Installation
Installation Summary Checklist
❏Unpack components. (page 2-3)
❏Optional: Add any disk drive and tape drive modules. (page 2-5)
❏Optional: Rack mount. (page 2-5)
❏Use preparation checklist. (page 2-6)
❏Attach network cable and power cords. (page 2-8)
❏Switch on power. (page 2-8)
❏At control panel, check lights and display. (page 2-8)
❏Set the IP address, using either DHCP, BOOTP, or manual
entry at the control panel. (page 2-9)
❏Optional: Additional parameters available on the control panel:
❏Set a password for the control panel. (page 2-11)
❏Set the server to automatically restart if possible when
critical errors are encountered. (page 2-11)
❏Exit control panel setup and verify initialization. (page 2-11)
❏Optional: Use a web browser on a PC on the network to run the
embedded web installation wizard, to set up additional
features: (page 2-13)
❏Administrator password
❏Server name
❏Date and time
❏DNS
❏WINS
❏Optional: Use a web browser on PC or station on the network to
run the embedded HD Server Admin, for additional
configuration of the following: (chapter 4)
❏User-level security, users and groups and permissions.
Optionally pass through authentication to an NT domain
controller. (page 4-10, page 4-11)
❏Passwords for share-level security. (page 4-10)
❏Additional shares. (page 4-10)
❏Additional disk drives. (chapter 7)
❏Backup schedule. (chapter 9)
❏Other automated services. (page 4-12)
❏Restart the server if your changes require it. (page 4-13)
❏Set up access to the HD Server on client PCs and workstations.
(chapter 5)

Installation 2-3
Unpacking Components
Unpack and inspect all parts for damage. Contact your dealer if
anything is missing. Retain the packaging until the product is
installed.
•Server. A SCSI terminator is preinstalled on the rear panel
(HP part no. 5063-5324).
•User’s Guide, this manual (HP part no. 5967-9979)
•Quick Setup sheet (HP part no. 5967-9985)
•2 enclosure keys (HP replacement part no. 5182-4534)
•Two power cords, both with the part number listed below for
your country:
WARNING! ❏If your installation requires different power cords than these
supplied with the server, be sure to use power cords displaying
the mark of the safety agency that defines the regulations for
power cords in your country. The mark is your assurance that
the power cords can be used safely with the server.
Region or Country Part Number
USA, Canada, Brazil, Mexico 8120-6805
Argentina 8120-6871
Chile 8120-6979
Europe (except as listed below) 8120-6802
Switzerland 8120-6807
United Kingdom 8120-8709
South Africa, India 8120-6808
Australia, New Zealand 8120-6803
China 8120-8376

2-4 Installation
The HP SureStore HD Server 4000 Models
HP J3290A Contains three replaceable 9.1-gigabyte HP SCSI hard disk drive
modules, preconfigured as a RAID 5 volume, and three empty slots
for adding additional replaceable HP hard disk drive modules.
HP J3291A Contains three replaceable 9.1-gigabyte HP SCSI hard disk drive
modules, preconfigured as a RAID 5 volume, three empty slots
for adding additional replaceable HP hard disk drive modules,
and an HP DAT40 internal DDS-4 tape drive for local backups.
HP J3292A Contains six replaceable 9.1-gigabyte HP SCSI hard disk drive
modules, five preconfigured as a RAID 5 volume, one as a hot spare.
HP J3291A SureStore HD Server 4000
T
ape Drive
Hard disk modules
(3 in the upper cage)
Empty slots with
filler panel
(3 in the lower cage)