HP BladeSystem bc2000 - Blade PC User manual

Service Reference Guide
HP BladeSystem bc2000/bc2500 Blade PC and HP
BladeSystem bc2200/bc2800 Blade PC

© Copyright 2008, 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
Fourth Edition (July 2009)
Document Part Number: 453486-004

Table of contents
1 Spare Parts
bc2000/bc2500 ..................................................................................................................................... 1
bc2200/bc2800 ..................................................................................................................................... 2
2 Removal and Replacement
Returning the HP BladeSystem Blade PC ........................................................................................... 3
Removal and Replacement .................................................................................................................. 3
Powering Down the BladeSystem PC ................................................................................. 3
Removing a Blade PC ......................................................................................................... 4
Replacing the Memory ......................................................................................................... 5
Installing a Diagnostic Adapter ............................................................................................ 6
Removing the Air Baffle from the bc2500 ............................................................................ 8
Removing the Hard Drive from the bc2200/bc2800 ............................................................. 8
Replacing the PC Battery .................................................................................................... 9
3 Connectors and Passwords
Connectors and Jumpers ................................................................................................................... 11
Passwords .......................................................................................................................................... 12
Remove a Setup Password ............................................................................................... 12
Establish a Setup Password .............................................................................................. 12
4 Diagnostics
Diagnostic Indicator Lights ................................................................................................................. 13
POST (Power On Self Test) Error Messages ..................................................................................... 15
Index ................................................................................................................................................................... 18
iii

iv

1SpareParts
The following sections provide spare part information for the bc2000/bc2500 and the bc2200/bc2800.
bc2000/bc2500
Item Description Spare Part
Number
1RTC battery (CR2032) N/A
2* Memory module, PC2-5300, 512 MB 445934-001
2* Memory module, PC2-5300, 1 GB 445935-001
2* Memory module, PC2-5300, 2 GB 445936-001
** BladeSystem bc2000 PC complete with hard drive (4) and RTC battery (1)
●For assembly number 445833-008 445938-001
●For assembly number 445933-010 501104-001
●For use in Korea only 445938-003
3BladeSystem bc2500 PC complete with hard drive and RTC battery
●For assembly number 447457-001 447694-001
●For assembly number 447457-010 501105-001
●For use in Korea only 447694-003
480-GB hard drive without mounting bracket 445937-001
Parts available after expiration of advance exchange warranty.
*Memory does not ship with the blade PC. **Not shown
bc2000/bc2500 1

bc2200/bc2800
Item Description Spare Part Number
1RTC battery (CR2032) N/A
2BladeSystem bc2200 PC complete with hard drive and RTC battery
●For use in the rest of the world 509615-001
●For use in Korea only 509616-001
●FreeDos version 509619-001
2BladeSystem bc2800 PC complete with hard drive and RTC battery
●For use in the rest of the world 509617-001
●For use in Korea only 509618-001
●FreeDos version 509620-001
3System board, bc2200/bc2800 510451-001
4160-GB hard drive without mounting bracket 578986-001
4 80-GB hard drive without mounting bracket 510357-001
2 Chapter 1 Spare Parts

2 Removal and Replacement
NOTE: The BladeSystem PC may be covered under an advance exchange warranty provision. Check
the warranty documentation that came with your BladeSystem PC for more information.
Returning the HP BladeSystem Blade PC
Before returning the HP BladeSystem Blade PC for repairs:
1. Reinstall the image on the hard drive before calling for a replacement unit. A faulty image can act
like a component failure.
2. Remove all memory installed on the BladeSystem PC. No memory will be shipped on the
replacement unit.
Removal and Replacement
Powering Down the BladeSystem PC
1. Ensure the blade PC is not active by verifying that the Health LED (2) is off.
Returning the HP BladeSystem Blade PC 3

Item LED Status Description
1Unit Identification Off
Blue
Blue blinking
Off
Identification of blade PC
Being remotely accessed
2 Health Off
Green
Amber
Red
Red blinking
Blade PC off
Blade PC on and good health
Blade PC degraded or power-up prohibited by the
Integrated Administrator.
Blade PC critical
Blade PC critical
3NIC A Off
Green
Green blinking
No connection
Linked to network
Linked and activity on the network
4NIC B Off
Green
Green blinking
No connection
Linked to network
Linked and activity on the network
5Drive activity Off
Green blinking
No drive activity
Drive activity
6Power Off
Amber
Green
No AC power to enclosure or blade PC
Enclosure on and health good
Blade PC power turned on
2. If the blade PC is active, notify the users and stop applications as necessary.
3. Shut down the operating system. This may shut off blade PC power.
4. If the blade PC still has power, power down the blade PC by either:
●Using the Integrated Administrator, or
●Pressing the power button (6) on the front of the blade PC.
To perform an emergency shut down of the blade PC, press and hold the blade PC power button for
four seconds.
CAUTION: Performing an emergency shutdown on a blade PC may result in the loss of any unsaved
data.
Removing a Blade PC
To remove a blade PC:
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Press the release latch (1).
4 Chapter 2 Removal and Replacement

3. Pull down the ejector lever (2).
4. Remove the blade PC from the enclosure.
To install a new blade PC, reverse the removal procedures.
Replacing the Memory
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Remove the blade PC from the enclosure (Removing a Blade PC on page 4).
3. Release the latches on each side of the DIMM slot (1). This allows the module to rotate upward.
4. Remove the DIMM from the slot (2).
NOTE: bc2800 shown
To replace the module:
1. Insert the DIMM at a 15 degree angle (1), making sure that the notch on the bottom of the DIMM
aligns with the notch in the socket.
Removal and Replacement 5

2. Press the DIMM down toward the board (2), ensuring that it is fully seated and the two latches snap
into place.
Installing a Diagnostic Adapter
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Insert the adapter into the diagnostic connector on the front of the blade PC (1).
6 Chapter 2 Removal and Replacement

3. Tighten the thumbscrews that secure the adapter in place (2).
Figure 2-1 Attaching the USB 1.1 diagnostic adapter
Figure 2-2 Attaching the USB 2.0 diagnostic adapter
To remove the diagnostic adapter, reverse the removal procedures.
Removal and Replacement 7

Removing the Air Baffle from the bc2500
The blade bc2500 PC ships with an air baffle installed, as shown in the following image. You must
remove this baffle (3 screws) to access the RTC battery.
Removing the Hard Drive from the bc2200/bc2800
To remove the hard drive from the bc2200/bc2800 blade PC, follow these steps:
1. Remove the three screws (1) that secure the hard drive cage to the blade PC.
2. Slide the hard drive cage to the right (2), and then lift it off the blade PC.
8 Chapter 2 Removal and Replacement

3. Remove the hard drive from the cage by removing the four screws (circled in the following image)
that secure the hard drive in the cage.
4. Remove the hard drive from the cage.
To replace the hard drive, reverse the removal procedures.
Replacing the PC Battery
When your blade PC no longer automatically displays the correct date and time, you may need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is usually about 5
to 10 years. Use an CR2032 replacement battery.
To install a new battery:
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Remove the blade PC from the enclosure (Removing a Blade PC on page 4).
3. If you are replacing the battery on a bc2800 Blade PC, remove the four screws securing the heatsink
assembly, then lift off the heatsink assembly.
4. Locate the battery holder on the blade PC.
Removal and Replacement 9

5. Remove the existing battery.
6. Install the new battery.
7. If you are replacing the battery on a bc2800 Blade PC, reinstall the heatsink assembly.
a. Spread thermal grease on the heatsink to provide good contact between the heatsink and the
processor.
b. Place the heatsink assembly in position and fasten the four screws to secure the assembly
to the blade. Tighten the CPU heatsink screws to 8 inch-lbs of tension.
8. Install the blade PC in the enclosure and power up the blade PC.
9. Run the Computer Setup (F10) Utility to reconfigure the blade PC with the new battery.
10 Chapter 2 Removal and Replacement

3 Connectors and Passwords
Connectors and Jumpers
bc2000/bc2500
bc2200/bc2800
Item Description
E14 Boot block enable jumper. Install to enable flashing the boot block.
E49 Password jumper.
P60 Right angle mobile SATA connector.
Connectors and Jumpers 11

SW50 CMOS reset button.
XBT1 RTC battery.
XMM1 or DIMM1 Memory module socket 1.
XMM2 or DIMM2 Memory module socket 2.
XU1 Processor socket.
Passwords
Remove a Setup Password
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Remove the blade PC (Removing a Blade PC on page 4).
3. Remove a jumper on the E49 header.
4. Power up the unit. The password is removed.
Establish a Setup Password
The blade PC ships from the factory with the jumper installed on the E49 header. If the jumper is installed,
you can establish a Setup Password by powering up the blade PC and using F10. If the jumper has
been removed, use the following steps:
1. Power down the blade PC (Powering Down the BladeSystem PC on page 3).
2. Remove the blade PC (Removing a Blade PC on page 4).
3. Install the jumper from the E49 header.
4. Power up and use F10 Setup to establish the Setup Password.
12 Chapter 3 Connectors and Passwords

4 Diagnostics
Diagnostic Indicator Lights
Health LED Activity Problem Corrective Action
Red Solid, Power LED
is off.
Blade BMC fault Replace blade PC.
Red Solid, Power LED
is on.
BIOS critical fault after video Look for the POST error message at F1 prompt.
Red 1 Blink Blade PC on-board Voltage Regulator
Module (VRM) Fault
Replace blade PC.
Red 2 Blinks Processor thermal protection is
activated
●Ensure enclosure fans functioning properly
and enclosure has adequate ventilation.
●Check heatsink.
●Replace system board if condition exists
after taking corrective actions.
Red 3 Blinks CPU (blade PC system board) failure Replace blade PC.
Red 4 Blinks The enclosure power connector for the
blade PC has failed or the enclosure
power supply has failed.
Move blade PC to different bay to see if blade PC
functions properly. If this corrects issue, there is
problem with enclosure backplane.
System board (hot swap circuitry) has
failed.
If the solution above did not resolve the problem,
replace the blade PC.
Red 5 Blinks SODIMM(s) may not be seated
correctly, SODIMM(s) may be bad, or
blade PC system board may be bad.
●Check if memory is present. If so, try re-
seating memory and rebooting.
●Replace memory
●Replace blade PC.
Red 6 Blinks The blade PC graphics subsystem has
failed.
Replace blade PC.
Red 7 Blinks Blade PC system board failure Replace blade PC.
Red 8 Blinks Enclosure communications fault ●Swap blade PC to a different bay in
enclosure and retest.
●Put blade PC into a different enclosure. If
blade PC works in a different enclosure,
troubleshoot original enclosure.
●Replace blade PC.
Diagnostic Indicator Lights 13

Red 9 Blinks NIC A or NIC B has failed Reboot enclosure, and then remove and reinsert
blade PC into enclosure.
Amber Solid Computer may have stopped at F1 Check POST error message or remote console
log in Integrated Administrator to see what POST
messages were in the log last.
Amber 1 Blink If the power LED is off or yellow, the
blade PC experienced a Tcaution
graceful shutdown due to a thermal trip
point being crossed.
●Ensure enclosure fans functioning properly
and enclosure has adequate ventilation.
●Check heatsink.
●Replace system board.
(bc2500 only) Processor throttling ●Ensure enclosure health LED is green and
health status is ok. If LED not green,
troubleshoot enclosure.
●If enclosure health LED is green, check
heatsink installation and operating ambient.
Make sure every enclosure slot is filled with
a blank or a blade PC.
Amber 2 Blinks Heatsink is loose ●Remove blade PC and check if heatsink is
loose or not present. Tighten CPU heatsink
screws to 8 inch-lbs of tension.
●Replace blade PC if messages persist.
Amber 3 Blinks Automated System Recovery ●Check event logs in operating system to
ensure no software lockup.
●Disable Automated System Recovery in F10
Setup.
●Follow standard operating system
debugging procedure.
●Reinstall system image.
Amber 4 Blinks BMC Flash Fault ●Reflash BMC.
●Replace blade PC.
Amber 5 Blinks BIOS Flash Fault ●Reflash BIOS.
●Replace blade PC.
Amber 6 Blinks Cold temperature fault The blade PC is operating at temperatures below
specification. Operate the blade PC within
environmental specifications.
OFF OFF Enclosure or blade PC system board
power failure
If enclosure Health is okay, move blade PC to
different bay. If:
●problem follows the move, replace blade
PC.
●problem is solved - enclosure backplane
problem.
14 Chapter 4 Diagnostics

POST (Power On Self Test) Error Messages
The Integrated Administrator (IA) has details containing new information it receives from the Blade
Management Controller (BMC). You can use the IA syslog to determine when a fault occurred.
Message Health LED Corrective Action
101-Option ROM Checksum Error Red ●Clear CMOS.
●Flash ROM if necessary.
●Replace blade PC.
102/103-System Board error Red ●Clear CMOS.
●Replace blade PC.
162-System Options Not Set Amber ●Set time and date in Computer Setup.
●Replace RTC battery.
163-Time & Date Not Set Amber ●Set time and date in Computer Setup.
●Replace RTC battery.
164-Memory Size Error Amber ●Ensure DIMMs properly installed.
●Verify proper DIMM type.
●Remove and replace modules one at a time to isolate
faulty module.
●Replace blade PC.
201-Memory Error Red ●Ensure DIMMs properly installed.
●Verify proper DIMM type.
●Remove and replace modules one at a time to isolate
faulty module.
●Replace blade PC.
301-Keyboard Error
303-Keyboard Controller Error
Amber ●Reconnect keyboard with blade PC turned off.
●Try different keyboard.
●Replace blade PC.
304-Keyboard or System Unit Error Amber ●Reconnect keyboard with blade PC turned off.
●Replace keyboard.
●Replace blade PC.
1780-Disk 0 Failure Amber ●Run Computer Setup DPS Self Test from Computer
Setup.
●Replace hard drive.
1792-No IDE fixed disk present Amber ●Check if hard drive is present. If so, run Computer
Setup DPS Self Test from Computer Setup.
●Replace hard drive.
POST (Power On Self Test) Error Messages 15

Invalid Electronic Serial Number Amber ●Run Computer Setup. If data is loaded/will not allow
changes, download SP5572.EXE (SNZERO.EXE)
from http://www.hp.com.
●Run Computer Setup, enter serial number under
Security, System ID, then save changes.
6901-System was gracefully shutdown due
to CPU overheating.
Amber ●Ensure that system fans functioning properly and
enclosure has adequate ventilation.
●Check processor heatsink.
●Replace blade PC.
6904-System experienced an unexpected
shutdown on previous boot.
Green This may be due to forced enclosure shutdown or improper
diagnostic adaptor insertion. If problem persists, replace
blade PC.
6906-Embedded Network Controller B
Hardware Failure Detected
Red ●Clear CMOS.
●Replace blade PC.
6907-Embedded Network Controller
Hardware Failure Detected
Red ●Clear CMOS.
●Replace blade PC.
6908-System Board Hardware Failure
Detected
Red Replace blade PC.
6909-System Board Graphics Subsystem
Failure Detected
Red ●Clear CMOS.
●Replace blade PC.
6911-System Board CPU Subsystem
Failure Detected
Red ●Clear CMOS.
●Replace blade PC.
6912-System Board Voltage Regulator
Failure Detected
Red ●Swap blade PC to a different bay in enclosure and
retest.
●Put blade PC into a different enclosure. If blade PC
works indifferent enclosure, troubleshoot original
enclosure.
●Replace blade PC.
6913-System Board Voltage Failure
Detected
Red ●Swap blade PC to a different bay in enclosure and
retest.
●Put blade PC into a different enclosure. If blade PC
works in a different enclosure, troubleshoot original
enclosure.
●Replace blade PC.
6914-Forced System Shutdown from an
over-temp fault condition on previous boot
Green ●Ensure system fans are functioning properly and
enclosure has adequate ventilation.
●Check heatsink.
●Replace blade PC.
6915-CPU not present on previous attempt
to boot.
Green A blade PC without a processor was inserted on previous
attempt to boot.
16 Chapter 4 Diagnostics