HP DL120 - ProLiant - G5 User manual

HP ProLiant DL120 G6 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 579574-004
April 2012
Edition: 4

© Copyright 2009, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard Company under license.

Contents 3
Contents
Component identification............................................................................................................... 6
Front panel components................................................................................................................................6
Front panel LEDs and buttons.........................................................................................................................6
SAS and SATA device numbers .....................................................................................................................7
Rear panel components ................................................................................................................................7
Rear panel LEDs and buttons .........................................................................................................................8
PCI expansion slot definitions ........................................................................................................................9
System board components ............................................................................................................................9
System maintenance switch ...............................................................................................................10
NMI functionality .............................................................................................................................10
System board LEDs.....................................................................................................................................11
Fan locations .............................................................................................................................................12
Battery pack LEDs.......................................................................................................................................12
FBWC module LEDs....................................................................................................................................14
Operations................................................................................................................................. 15
Power up the server....................................................................................................................................15
Power down the server ...............................................................................................................................15
Remove the server from the rack ..................................................................................................................15
Remove the access panel ............................................................................................................................16
Remove the air baffle..................................................................................................................................16
Remove the PCI riser board assembly...........................................................................................................16
Install the PCI riser board assembly..............................................................................................................17
Setup......................................................................................................................................... 19
Optional installation services.......................................................................................................................19
Rack planning resources .............................................................................................................................19
Optimum environment.................................................................................................................................19
Space and airflow requirements ........................................................................................................19
Temperature requirements .................................................................................................................20
Power requirements..........................................................................................................................21
Electrical grounding requirements ......................................................................................................21
Rack warnings ...........................................................................................................................................22
Installing hardware options .........................................................................................................................22
Powering up and configuring the server........................................................................................................22
Installing the operating system .....................................................................................................................22
Registering the server..................................................................................................................................22
Hardware options installation....................................................................................................... 23
Introduction ...............................................................................................................................................23
Memory options.........................................................................................................................................23
Memory subsystem architecture .........................................................................................................23
Single-, dual-, and quad-rank DIMMs .................................................................................................24
DIMM identification..........................................................................................................................24
General DIMM slot population guidelines...........................................................................................25
Installing DIMMs ..............................................................................................................................26
Hard drive options .....................................................................................................................................26

Contents 4
Hard drive guidelines .......................................................................................................................26
Removing a hard drive blank ............................................................................................................27
Removing a hard drive .....................................................................................................................27
Installing a hot-plug hard drive ..........................................................................................................28
Installing a non-hot-plug hard drive ....................................................................................................29
Optical drive option ...................................................................................................................................33
Expansion board option..............................................................................................................................34
PCI-X riser board option..............................................................................................................................36
Storage controller option.............................................................................................................................37
SAS hard drive LED cable option .................................................................................................................37
Battery-backed write cache battery pack option.............................................................................................38
Installing the FBWC module and capacitor pack ...........................................................................................40
HP Trusted Platform Module option ..............................................................................................................42
Installing the Trusted Platform Module board.......................................................................................42
Retaining the recovery key/password.................................................................................................44
Enabling the Trusted Platform Module.................................................................................................44
Cabling ..................................................................................................................................... 45
Cabling overview.......................................................................................................................................45
Server cabling ...........................................................................................................................................45
BBWC battery cabling to an optional controller.............................................................................................46
Power supply (500 W) cabling....................................................................................................................46
SATA cabling ............................................................................................................................................47
SATA cabling to the SGPIO connector and the 12C cable connector...............................................................47
SAS cabling to the SGPIO connector and the 12C cable connector.................................................................48
Internal USB cabling...................................................................................................................................48
Fan cabling ...............................................................................................................................................49
Software and configuration utilities ............................................................................................... 50
BIOS Setup Utility.......................................................................................................................................50
Auto-configuration process ..........................................................................................................................50
BIOS Serial Console...................................................................................................................................51
ROMPaq utility...........................................................................................................................................51
LO100i Remote Management......................................................................................................................51
HP Insight Diagnostics ................................................................................................................................51
HP ROM-Based Setup Utility ........................................................................................................................51
Re-entering the server serial number .............................................................................................................52
Keeping the system current..........................................................................................................................52
Drivers ............................................................................................................................................52
Firmware.........................................................................................................................................52
Subscriber's choice ..........................................................................................................................52
Troubleshooting.......................................................................................................................... 53
Common problem resolution........................................................................................................................53
Loose connections ............................................................................................................................53
Service notifications..........................................................................................................................53
Firmware updates ............................................................................................................................53
DIMM handling guidelines................................................................................................................54
SAS and SATA hard drive guidelines .................................................................................................54
Problem diagnosis......................................................................................................................................55
Important safety information ..............................................................................................................55
Preparing the server for diagnosis......................................................................................................57
Symptom information........................................................................................................................57
Diagnostic steps...............................................................................................................................57

Contents 5
Hardware problems ...................................................................................................................................66
Power problems ...............................................................................................................................67
General hardware problems .............................................................................................................68
Internal system problems ...................................................................................................................71
System open circuits and short circuits ................................................................................................77
External device problems ..................................................................................................................78
Software tools and solutions ........................................................................................................................83
Introduction to software problems ......................................................................................................83
Firmware maintenance .....................................................................................................................86
Contacting HP ...........................................................................................................................................88
Contacting HP technical support or an authorized reseller ....................................................................88
Server information you need..............................................................................................................88
Operating system information you need .............................................................................................89
Battery....................................................................................................................................... 91
Regulatory compliance notices ..................................................................................................... 92
Regulatory compliance identification numbers...............................................................................................92
Federal Communications Commission notice.................................................................................................92
FCC rating label ..............................................................................................................................92
FCC Notice, Class A Equipment ........................................................................................................92
FCC Notice, Class B Equipment.........................................................................................................92
Declaration of conformity for products marked with the FCC logo, United States only........................................93
Modifications.............................................................................................................................................93
Cables......................................................................................................................................................93
Canadian notice (Avis Canadien)................................................................................................................93
European Union regulatory notice................................................................................................................94
Disposal of waste equipment by users in private households in the European Union..........................................94
Japanese notice .........................................................................................................................................95
BSMI notice...............................................................................................................................................95
Korean notice ............................................................................................................................................95
Laser compliance .......................................................................................................................................96
Battery replacement notice ..........................................................................................................................96
Taiwan battery recycling notice ...................................................................................................................96
Power cord statement for Japan ...................................................................................................................97
Acoustics statement for Germany (Geräuschemission) ....................................................................................97
Electrostatic discharge................................................................................................................. 98
Preventing electrostatic discharge ................................................................................................................98
Grounding methods to prevent electrostatic discharge....................................................................................98
Technical support........................................................................................................................ 99
HP contact information................................................................................................................................99
Before you contact HP ................................................................................................................................99
Customer Self Repair ..................................................................................................................................99
Acronyms and abbreviations...................................................................................................... 107
Documentation feedback ........................................................................................................... 110
Index....................................................................................................................................... 111

Component identification 6
Component identification
Front panel components
Item Description
1 Optical drive
2 Serial label pull tab
3 USB ports (2)
4 Unit Identification (UID) button/LED
5 Power/standby button LED
6 Hard drive bays (4)
Front panel LEDs and buttons
Item Description Status
1 Optical drive LED On = Drive is in use.
Off = Drive is not active.

Component identification 7
Item Description Status
2 Internal health LED Green = System health is normal.
Amber = System health is degraded. To identify the component in a
degraded state, see "System board LEDs (on page 11)."
Red = System health is critical. To identify the component in a critical
state, see "System board LEDs (on page 11)."
Off = System health is normal (when in standby mode).
3 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear panel
LEDs and buttons (on page 8)."
4 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear panel
LEDs and buttons (on page 8)."
5 Drive activity LED Green = Drive activity is normal.
Off = No drive activity exists.
6 Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System is in standby, but power is still applied.
Off = Power cord is not attached or the power supply has failed.
7 UID button/LED Blue = Identification is activated.
Flashing blue = System is being managed remotely.
Off = Identification is deactivated.
SAS and SATA device numbers
Rear panel components

Component identification 8
Item Description
1 Power cord connector
2 Mouse connector
3 10/100/1000 NIC 1 connector/shared Lights-Out 100
management port
4 10/100/1000 NIC 2 connector
5 Serial connector
6 Slot 1 PCIe2 x16 (4, 2, 1)
7 Slot 2 PCIe2 x16 (16, 8, 4, 1)
8 UID button/LED
9 Dedicated Lights-Out 100 management port
10 Video connector
11 USB connectors (2)
12 USB connectors (2)
13 Keyboard connector
Rear panel LEDs and buttons
Item Description Status
1 UID button/LED Blue = Identification
Flashing blue = System is being managed
remotely.
Off = Off
2 NIC/Lights-Out 100
link Green or flashing green = 10M/100M link speed Amber = 1-GB link speed
Off = No connection
3 NIC/Lights-Out 100
activity Green = Linked to the network Flashing green = Linked and activity on the
network
Off = No network activity

Component identification 9
PCI expansion slot definitions
Slot Type Length Connector Interconnect
1 PCIe2 Full x16 x16
1 Optional PCI-X Full 133 MHz/3.3 V 64 bit
2 PCIe Half x16 x4
System board components
Item Description
1 DIMM slots (6)
2 24-pin ATX system board power connector
3
Processor fan 1 cable connector
4 Processor fan 2 cable connector
5 Processor fan 3 cable connector
6 Optical drive SATA cable connector
7 Hard drive 4 SATA cable connector
8 Hard drive 3 SATA cable connector
9 Hard drive backplane SGPIO connector
10 Hard drive 2 SATA cable connector
11 Hard drive 1 SATA cable connector
12 Reserved
13 System fan 4 cable connector
14 Hard drive backplane 12C cable connector
15 Front panel board cable connector
16 External SAS hard drive LED cable connector
17 Front USB port cable connector

Component identification 10
Item Description
18 Internal USB connector for tape device
19 BMC recovery jumper
20 BMC password reset jumper
21 Expansion slot 1 (for riser board)
22 Expansion slot 2 (for riser board)
23 System maintenance switch
24 Internal USB connector for STD USB
25 TPM connector
26 System battery
27 4-pin ATX processor power connector
28 Processor
System maintenance switch
Position Default Function
S1 Off Off = Normal
On = Clears the BIOS CMOS and rests
the administrator password.
S2 Off Off = Normal BIOS boot block
On = Recovery BIOS boot block
S3 Off Off = Disables the RAID key.
On = Enables the RAID key.
S4 Off Reserved
S5 Off Reserved
S6 Off Reserved
S7 Off Reserved
S8 Off Reserved
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and is not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of
the following:
•Short the NMI jumper pins
•Press the NMI switch

Component identification 11
•Use the Lights-Out 100 Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System board LEDs
Item LED description Status
1 Processor fan failure Amber = Processor fan error
Off = Normal
2 DIMM failure Amber = DIMM has failed or is missing.
Off = Normal
3 Overtemperature Amber = System has reached a cautionary or
critical temperature level.
Off = Normal
4 System fan failure Amber = System fan has failed or is missing.
Off = Normal
5 BMC Heartbeat Flashing = Normal
Off = BMC is not functioning.

Component identification 12
Fan locations
Battery pack LEDs
Item Color Description
1 Green System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
2 Green Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.

Component identification 13
Item Color Description
3 Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
Off Flashing (2 Hz) The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
(http://www.hp.com).
Off Double flash, then
pause The cache microcontroller is waiting for the host controller to communicate.
Off Flashing (1 Hz) The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
Off On The battery pack is fully charged, and posted write data is stored in the
cache.
Off Off The battery pack is fully charged, and no posted write data exists in
the cache.
Flashing (1 Hz) Flashing (1 Hz) An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
On — A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz) — An open circuit exists across th
e battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.

Component identification 14
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED 2 Amber LED Interpretation
Off On A backup is in progress.
Flashing (1 Hz) On A restore is in progress.
Flashing (1 Hz) Off The capacitor pack is charging.
On Off The capacitor pack has completed charging.
Flashing (2 Hz)
Alternating with
amber LED
Flashing (2 Hz)
Alternating with
green LED
One of the following conditions exists:
•
The charging process has timed out.
•
The capacitor pack is not connected.
On
On The flash code image failed to load.
Off Off The flash code is corrupt.

Operations 15
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3. Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT:
Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Remove the server from the rack
WARNING: The server is not attached to the rack mounting rails. To avoid potential damage to
the server and personal injury, always support the server with both hands when removing it from
the rack.
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server (on page 15).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the rack.
4. Remove the server from the rack. For more information, see the documentation that ships with the rack
mounting option.

Operations 16
5. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Open the latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Remove the air baffle
To remove the component:
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Remove the access panel (on page 16).
To replace the component, reverse the removal procedure.
Remove the PCI riser board assembly

Operations 17
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser board assembly.
1. Power down the server (on page 15).
2. Remove the server from the rack (on page 15).
3. Remove the access panel (on page 16).
4. Disconnect all internal cables connected to existing expansion boards.
5. Remove the PCI riser board assembly:
a. Remove the T-10 screw.
b. Remove the T-15 screws.
c. Remove the riser board assembly.
Install the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser board assembly.

Operations 18
1. Install the PCI riser board assembly.
2. Connect any internal cables for expansion boards.
3. Install the access panel.
4. Install the server into the rack.

Setup 19
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•Hardware support
o6-hour call-to-repair
o4-hour 24x7 same day
o4-hour same business day
•Software support
oMicrosoft®
oLinux
•Integrated hardware and software support
oCritical Service
oProactive 24
oSupport Plus
oSupport Plus 24
•Startup and implementation services for both hardware and software
For more information on Care Packs, see the HP website (http://www.hp.com/hps/carepack).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, see the rack resource kit documentation.
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Space and airflow requirements
Tower server

Setup 20
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for
proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
•Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
•Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).