HP Enterprise ProLiant DL380 Gen10 Manual

HPE ProLiant DL380 Gen10 Server Maintenance and Service GuideHPE ProLiant DL380 Gen10 Server Maintenance and Service Guide
Part Number: 30-09167E05-407
Published: July 2022
Edition: 17

HPE ProLiant DL380 Gen10 Server Maintenance and Service GuideHPE ProLiant DL380 Gen10 Server Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 30-09167E05-407
Published: July 2022
Edition: 17
© Copyright 2017-2022 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Intel and Xeon are trademarks of Intel Corporation in the United States and other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Revision historyRevision history
Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes
30-09167E05-407 November 2021 16 Updating the power supply removal procedure
30-09167E05-407 July 2022 17 Supporting basic drive carriers for SAS/SATA drives, added spare
part numbers for tri-mode controllers
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Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 Air baffle spare parts
1.1.2 Access panel spare parts
1.1.3 Tertiary PCI riser cage spare part
1.1.4 Primary and secondary PCI riser cage spare part
1.1.5 Chassis ears spare parts
1.1.6 Fan cage spare part
1.1.7 2U bezel spare part
1.1.8 Rail kit spare parts
1.1.9 Miscellaneous blanks kits spare parts
1.1.9.1 Front miscellaneous blanks kit spare parts
1.1.9.2 Rear miscellaneous blanks kit spare parts
1.1.9.3 Rear 2 SFF/miscellaneous blanks and bracket kit spare parts
1.1.9.4 Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts
1.1.9.5 Optical drive blank spare part
1.2 System components
1.2.1 DIMM spare parts
1.2.2 HPE 16GB NVDIMM spare part
1.2.3 Persistent memory module spare parts
1.2.4 Processor spare parts
1.2.4.1 First Generation Intel Xeon Scalable Processors
1.2.4.1.1 31XX processor spare parts
1.2.4.1.2 41XX processor spare parts
1.2.4.1.3 51XX processor spare parts
1.2.4.1.4 61xx processor spare parts
1.2.4.1.5 81xx processor spare parts
1.2.4.2 Second Generation Intel Xeon Scalable Processors
1.2.4.2.1 32XX processor spare parts
1.2.4.2.2 42XX processor spare parts
1.2.4.2.3 52XX processor spare parts
1.2.4.2.4 62xx processor spare parts
1.2.4.2.5 82xx processor spare parts
1.2.5 Heatsink spare parts
1.2.6 Power supply spare parts
1.2.7 Controller spare parts
1.2.7.1 Smart Array controller spare parts
1.2.7.2 Host bus adapter spare parts
1.2.7.3 Converged network adapter spare parts
1.2.7.4 Ethernet adapter spare parts
1.2.7.5 Smart I/O (Pensando Distributed Services Platform) spare parts
1.2.8 PCI riser board spare parts

1.2.9 InfiniBand adapter spare parts
1.2.10 FlexibleLOM adapter spare parts
1.2.11 System board spare parts
1.2.12 System battery spare part
1.3 Server options
1.3.1 Drive spare parts
1.3.1.1 Hot-plug drive spare parts
1.3.1.2 Solid state NVMe drive spare parts
1.3.1.3 Solid state M.2 drive spare parts
1.3.1.4 Solid state SAS drive spare parts
1.3.1.5 Solid state SATA drive spare parts
1.3.2 Fan spare parts
1.3.3 Backplane board spare parts
1.3.4 Chassis Intrusion Detection Switch spare part
1.3.5 Rear serial port interface spare part
1.3.6 Accelerator and GPU options spare parts
1.3.7 12Gb SAS Expander Card spare part
1.3.8 Energy pack spare parts
1.3.8.1 HPE Smart Storage Hybrid Capacitor spare part
1.3.8.2 HPE Smart Storage Battery spare part
1.3.9 Power module spare parts
1.3.10 LFF front I/O board spare part
1.3.11 HPE Trusted Platform Module 2.0 spare part
1.3.12 Pensando Distributed Services Platform card spare parts
1.3.13 HPE NS204i-p NVMe OS Boot Device spare parts
1.3.14 Cable spare parts
2 Customer self repair
3 Removal and replacement procedures
3.1 Required tools
3.2 Safety considerations
3.2.1 Preventing electrostatic discharge
3.2.2 Symbols on equipment
3.2.3 Server warnings and cautions
3.3 Preparation procedures
3.3.1 Power down the server
3.3.2 Extend the server from the rack
3.3.3 Remove the server from the rack
3.3.4 Access the product rear panel
3.3.4.1 Release the cable management arm
3.3.5 Accessing the Systems Insight Display
3.3.6 Remove the access panel
3.3.7 Release the full-length expansion board retainer
3.4 Removing the bezel
3.5 Removing and replacing the rack rails

3.6 Removing and replacing the cable management arm
3.7 Removing and replacing a drive blank
3.8 Removing and replacing drives
3.8.1 Removing and replacing a hot-plug drive
3.8.2 Removing and replacing an NVMe drive
3.8.3 Removing and replacing an M.2 SSD
3.8.4 Removing a hot-plug SAS/SATA basic drive
3.9 Removing and replacing the hot-plug fan
3.10 Removing and replacing a power supply blank
3.11 Removing and replacing the AC power supply
3.12 Removing and replacing the HPE 800W Flex Slot Scalable Persistent Memory Power Supply
3.13 Removing the air baffle
3.14 Removing and replacing the Scalable Persistent Memory air baffle
3.15 Removing and replacing the primary or secondary PCIe riser cages
3.16 Removing and replacing the tertiary PCIe riser cage
3.17 Removing and replacing the PCIe riser blank
3.18 Removing and replacing the PCIe riser board
3.19 Removing and replacing an expansion slot blank
3.20 Removing and replacing an expansion board
3.21 Removing and replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.21.1 Decommissioning the Pensando DSP DSC-25 2p SFP28 card
3.21.2 Removing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.21.3 Replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module
3.22 Removing and replacing a 940QSFP56 x16 adapter and auxiliary card
3.23 Removing and replacing the HPE NS204i-p NVMe OS Boot Device option
3.23.1 Removing and replacing the boot device
3.23.2 Removing and replacing a boot device drive
3.23.2.1 Relocating the M.2 drive retaining latches
3.24 Removing and replacing the fan cage
3.25 Removing and replacing the FlexibleLOM
3.26 Removing and replacing the small form factor universal media bay
3.27 Removing and replacing the LFF power switch module
3.28 Removing and replacing the SFF optical drive
3.29 Removing and replacing the LFF optical drive
3.30 Removing and replacing the 8 SFF drive cage
3.31 Removing and replacing the 8 SFF drive backplane
3.32 Removing and replacing the 2 SFF front drive cage
3.33 Removing and replacing the 2 SFF rear drive bay and riser cage
3.34 Removing and replacing the 2 SFF drive cage
3.35 Removing and replacing the 2 SFF rear drive backplane
3.36 Removing and replacing a 4 LFF midplane cage
3.37 Removing and replacing a 3-bay LFF rear drive cage
3.38 Removing and replacing the LFF backplane assembly
3.39 Removing and replacing a front LFF drive backplane

3.40 Removing and replacing the 3 LFF rear drive backplane
3.41 Removing and replacing a rear serial port interface (primary/secondary)
3.42 Removing and replacing a rear serial port interface (tertiary riser)
3.43 Removing and replacing an SFF power switch module
3.44 Removing and replacing an LFF chassis ear with power/UID
3.45 Removing and replacing an SFF standard chassis ear
3.46 Removing and replacing a GPU enablement board
3.47 Removing and replacing a DIMM
3.47.1 DIMM-processor compatibility
3.48 Removing and replacing an NVDIMM
3.48.1 NVDIMM-processor compatibility
3.48.2 DIMM and NVDIMM population information
3.48.3 NVDIMM sanitization
3.48.4 NVDIMM relocation guidelines
3.48.5 Recovering restored data from an NVDIMM-N DRAM
3.48.6 Configuring the server for NVDIMMs
3.49 Removing and replacing a persistent memory module
3.49.1 Persistent memory module-processor compatibility
3.49.2 Configuring the server for Intel Optane persistent memory 100 series for HPE
3.49.3 Persistent memory module relocation guidelines
3.49.4 Persistent memory module sanitization
3.50 Removing and replacing an energy pack
3.51 Removing and replacing a type -a Smart Array Controller
3.52 Removing and replacing the system battery
3.53 Removing and replacing the system board
3.53.1 Re-entering the server serial number and product ID
3.53.2 Restoring logical NVDIMMs after system board replacement
3.54 HPE Trusted Platform Module 2.0 Gen10 Option
4 Troubleshooting
4.1 Troubleshooting resources
5 Diagnostic tools
5.1 Product QuickSpecs
5.2 UEFI System Utilities
5.2.1 Selecting the boot mode
5.2.2 Secure Boot
5.2.3 Launching the Embedded UEFI Shell
5.3 Intelligent Provisioning
5.3.1 Intelligent Provisioning operation
5.4 HPE Insight Remote Support
5.5 USB support
5.5.1 External USB functionality
5.6 HPE Smart Storage Administrator
5.7 HPE MR Storage Administrator
5.8 HPE InfoSight for servers

5.9 StorCLI
6 Component identification
6.1 Front panel components
6.2 Front panel LEDs and buttons
6.2.1 UID button functionality
6.2.2 Front panel LED power fault codes
6.2.3 Systems Insight Display LEDs
6.2.4 Systems Insight Display combined LED descriptions
6.3 Rear panel components
6.4 Rear panel LEDs
6.5 System board components
6.5.1 System maintenance switch descriptions
6.5.2 DIMM label identification
6.5.3 DIMM slot locations
6.5.4 NVDIMM identification
6.5.4.1 NVDIMM 2D Data Matrix barcode
6.5.5 NVDIMM LED identification
6.5.5.1 NVDIMM-N LED combinations
6.5.5.2 NVDIMM Function LED patterns
6.5.6 Intel Optane persistent memory 100 series for HPE label identification
6.6 Processor, heatsink, and socket components
6.7 Drives
6.7.1 SAS/SATA drive components and LEDs
6.7.2 Smart Carrier NVMe (SCN) drive LED definitions
6.7.3 HPE Basic Drive LED definitions
6.7.4 uFF drive components and LEDs
6.8 Fan bay numbering
6.9 Drive box identification
6.10 Drive bay numbering
6.10.1 Drive bay numbering: Smart Array controller
6.10.2 Drive bay numbering: SAS expander
6.10.3 Drive bay numbering: NVMe drives
6.10.4 uFF drive bay numbering
6.11 Riser components
6.12 HPE Flex Slot Power Supply with Integrated Battery Backup Unit components and LED
6.12.1 Checking the battery backup charge level
6.13 HPE 12G SAS Expander Card port numbering
6.14 HPE Smart Array P824i-p MR Gen10 Controller
6.15 HPE NS204i-p NVMe OS Boot Device components
6.16 HPE NS204i-p NVMe OS Boot Device LED definitions
6.17 HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs
6.18 DSC-25 2-port SFP28 card ports and LEDs
7 Cabling
7.1 HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines

7.2 Cabling diagrams
7.2.1 Cable routing: Front 2SFF drive option for SFF
7.2.2 Cable routing: Front 2SFF drive option for LFF
7.2.3 Cable routing: Front 2SFF drive options (3 position cable)
7.2.4 Cable routing: Front 8SFF drive options
7.2.5 Cable routing: Front 8SFF NVMe/SAS premium drive option
7.2.6 Cable routing: Front 8SFF NVMe drive options
7.2.7 Cable routing: Front 2SFF NVMe drive option for SFF
7.2.8 Cable routing: Front 2SFF NVMe drive option for LFF
7.2.9 Cable routing: Midplane 4LFF drive option
7.2.10 Cable routing: Rear 3LFF drive option
7.2.11 Cable routing: Rear 2SFF drive options
7.2.12 Cable routing: HPE 12G SAS Expander to a controller
7.2.13 Cable routing: Systems Insight Display
7.2.14 Pensando DSP DCS-25 2p SFP28 card cabling
8 Specifications
8.1 Environmental specifications
8.2 Mechanical specifications
8.3 Power supply specifications
8.3.1 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.2 HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.3 HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.3.4 HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.3.5 HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply
8.3.6 HPE 800W Flex Slot Scalable Persistent Memory Power Supply
8.3.7 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
9 Support and other resources
9.1 Accessing Hewlett Packard Enterprise Support
9.2 Accessing updates
9.3 Remote support
9.4 Warranty information
9.5 Regulatory information
9.6 Documentation feedback
10 Acronyms and abbreviations

Illustrated parts catalogIllustrated parts catalog
Illustrated parts catalog 9

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see
the Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .
ItemItem DescriptionDescription
1 Air baffle spare parts
2 Access panel spare parts
3 Tertiary PCI riser cage spare part
4 Primary and secondary PCI riser cage spare part
5 Chassis ears spare parts
6 Fan cage spare part
7 2U bezel spare part*
8 Rail kit spare parts*
9 Miscellaneous blanks kits spare parts *
Front miscellaneous blanks kit spare parts
Rear miscellaneous blanks kit spare parts
Rear 2 SFF/miscellaneous blanks and bracket kit spare parts
Fan blank, Smart Storage Battery latch, and PCIe retainer kit
spare parts
Optical drive blank spare part
* Not shown
For more information, see Removal and replacement procedures.
Mechanical components 10

Air baffle spare partsAir baffle spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
Air baffle 875054-001
Scalable Persistent Memory air intake baffle P00869-001
Air baffle spare parts 11

Access panel spare partsAccess panel spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
Access panel (SFF model) 875052-001
Access panel (LFF model) 875053-001
Access panel spare parts 12

Tertiary PCI riser cage spare partTertiary PCI riser cage spare part
Customer self repair: optionaloptional
DescriptionDescription Spare part numberSpare part number
Tertiary PCI riser cage 875057-001
Tertiary PCI riser cage spare part 13

Primary and secondary PCI riser cage spare partPrimary and secondary PCI riser cage spare part
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
Primary and secondary PCI riser cage 875056-001
Primary and secondary PCI riser cage spare part 14

Chassis ears spare partsChassis ears spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
SFF standard left and right chassis ears kit 875083-001
LFF power/UID left and right chassis ears kit 875084-001
Chassis ears spare parts 15

Fan cage spare partFan cage spare part
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
Fan cage 875055-001
Fan cage spare part 16

2U bezel spare part2U bezel spare part
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
2U bezel 875065-001
2U bezel spare part 17

Rail kit spare partsRail kit spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
SFF 2U easy install rail kit 744114-001
LFF 2U easy install rail kit 744115-001
2U cable management arm 744116-001
Rail kit spare parts 18

Miscellaneous blanks kits spare partsMiscellaneous blanks kits spare parts
Miscellaneous blanks kits spare parts 19

Front miscellaneous blanks kit spare partsFront miscellaneous blanks kit spare parts
Customer self repair: mandatorymandatory
DescriptionDescription Spare part numberSpare part number
Front miscellaneous blanks kit 875069-001
2 SFF Flex Bay hard drive blank —
Hard drive box, standard blank —
Hard drive box blank, NVMe —
LFF hard drive box blank —
Front miscellaneous blanks kit spare parts 20