HP PROLIANT ML350 G6 User manual

HP ProLiant ML350 G6 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 513503-003
February 2011
Edition: 3

© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Rear panel components.............................................................................................................................. 9
Rear panel LEDs and buttons..................................................................................................................... 10
System board components........................................................................................................................ 11
System board LEDs ........................................................................................................................ 13
NMI functionality........................................................................................................................... 14
System maintenance switch............................................................................................................. 14
SAS/SATA device numbers ...................................................................................................................... 15
SAS and SATA hard drive LEDs................................................................................................................. 16
SAS and SATA hard drive LED combinations .............................................................................................. 17
Battery pack LEDs.................................................................................................................................... 18
FBWC module LEDs................................................................................................................................. 19
Fan locations and configurations ............................................................................................................... 20
Operations................................................................................................................................. 24
Power up the server ................................................................................................................................. 24
Power down the server............................................................................................................................. 24
Extend the server from the rack ................................................................................................................. 24
Remove the server from the rack................................................................................................................ 25
Access the server rear panel (rack model)................................................................................................... 25
Open or remove the tower bezel............................................................................................................... 25
Remove the access panel.......................................................................................................................... 26
Install the access panel............................................................................................................................. 27
Remove the media bay blank.................................................................................................................... 27
Remove the large redundant fan air baffle .................................................................................................. 27
Remove the DIMM baffle.......................................................................................................................... 28
Remove a fan blank................................................................................................................................. 29
Setup......................................................................................................................................... 30
Optional installation services .................................................................................................................... 30
Optimum environment.............................................................................................................................. 30
Space and airflow requirements ...................................................................................................... 30
Temperature requirements............................................................................................................... 31
Power requirements ....................................................................................................................... 32
Electrical grounding requirements .................................................................................................... 32
Rack planning resources........................................................................................................................... 32
Rack warnings ........................................................................................................................................ 33
Contents of the tower server shipping carton............................................................................................... 33
Contents of the rack server shipping carton................................................................................................. 33
Installing hardware options....................................................................................................................... 34
Setting up a tower server.......................................................................................................................... 34
Installing the server into the rack................................................................................................................ 35
Powering up and configuring the server ..................................................................................................... 36
Installing the operating system................................................................................................................... 36
Registering the server............................................................................................................................... 36

Contents 4
Hardware options installation....................................................................................................... 37
Introduction ............................................................................................................................................ 37
Processor option...................................................................................................................................... 37
Memory options...................................................................................................................................... 44
Memory subsystem architecture ....................................................................................................... 44
Single-, dual-, and quad-rank DIMMs ............................................................................................... 45
DIMM identification ....................................................................................................................... 45
Memory configurations................................................................................................................... 46
General DIMM slot population guidelines ......................................................................................... 48
Installing DIMMs ........................................................................................................................... 51
SAS or SATA hard drive option................................................................................................................. 52
Hard drive cage options .......................................................................................................................... 54
Installing a hard drive expansion cage power cable .......................................................................... 54
Eight-bay SFF drive cage option ...................................................................................................... 57
Two-bay LFF drive cage option ........................................................................................................ 59
Removable media device options .............................................................................................................. 62
Identifying guide screws ................................................................................................................. 62
Installing a half-height or full-height media device .............................................................................. 62
Installing the full-height media device shipping screw ......................................................................... 64
Redundant fan assembly option................................................................................................................. 65
Redundant hot-plug power supply option.................................................................................................... 66
Power supply configuration............................................................................................................. 67
Installing the redundant hot-plug power supply option ........................................................................ 67
Expansion board options.......................................................................................................................... 69
Removing the expansion slot cover .................................................................................................. 69
Installing an expansion board ......................................................................................................... 70
PCI-X expansion cage option .................................................................................................................... 71
Battery-backed write cache option ............................................................................................................. 78
FBWC module and capacitor pack option .................................................................................................. 80
150W PCIe video/graphics controller power cable option........................................................................... 82
HP Trusted Platform Module option ............................................................................................................ 84
Installing the Trusted Platform Module board ..................................................................................... 85
Retaining the recovery key/password .............................................................................................. 86
Enabling the Trusted Platform Module............................................................................................... 87
Tower-to-rack conversion option ................................................................................................................ 87
Configuration and utilities ............................................................................................................ 91
Configuration tools .................................................................................................................................. 91
SmartStart software........................................................................................................................ 91
HP ROM-Based Setup Utility............................................................................................................ 92
Array Configuration Utility.............................................................................................................. 94
Option ROM Configuration for Arrays ............................................................................................. 95
Re-entering the server serial number and product ID ........................................................................... 95
Management tools................................................................................................................................... 96
Automatic Server Recovery ............................................................................................................. 96
ROMPaq utility.............................................................................................................................. 96
Integrated Lights-Out 2 technology................................................................................................... 96
Erase Utility .................................................................................................................................. 97
Redundant ROM support ................................................................................................................ 97
USB support and functionality ......................................................................................................... 97
Internal SD support ........................................................................................................................ 98
Diagnostic tools ...................................................................................................................................... 98
HP Insight Diagnostics .................................................................................................................... 98

Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 98
Integrated Management Log ........................................................................................................... 99
Remote support and analysis tools ............................................................................................................. 99
HP Insight Remote Support software ................................................................................................. 99
Keeping the system current ..................................................................................................................... 100
Drivers ....................................................................................................................................... 100
ProLiant Support Packs ................................................................................................................. 100
Operating System Version Support ................................................................................................ 100
Change control and proactive notification ...................................................................................... 100
Care Pack .................................................................................................................................. 101
Troubleshooting ........................................................................................................................ 102
Troubleshooting resources ...................................................................................................................... 102
Pre-diagnostic steps ............................................................................................................................... 102
Important safety information.......................................................................................................... 102
Symptom information ................................................................................................................... 104
Prepare the server for diagnosis .................................................................................................... 104
Loose connections ................................................................................................................................. 106
Service notifications............................................................................................................................... 107
Server health LEDs................................................................................................................................. 107
Troubleshooting flowcharts ..................................................................................................................... 107
Start diagnosis flowchart .............................................................................................................. 107
General diagnosis flowchart ......................................................................................................... 108
Server power-on problems flowchart .............................................................................................. 110
POST problems flowchart ............................................................................................................. 113
OS boot problems flowchart ......................................................................................................... 115
Server fault indications flowchart ................................................................................................... 116
POST error messages and beep codes ..................................................................................................... 118
Battery replacement .................................................................................................................. 120
Regulatory compliance notices ................................................................................................... 121
Regulatory compliance identification numbers ........................................................................................... 121
Federal Communications Commission notice............................................................................................. 121
FCC rating label.......................................................................................................................... 121
Class A equipment....................................................................................................................... 121
Class B equipment ....................................................................................................................... 121
Declaration of conformity for products marked with the FCC logo, United States only..................................... 122
Modifications........................................................................................................................................ 122
Cables................................................................................................................................................. 122
Canadian notice (Avis Canadien)............................................................................................................ 122
European Union regulatory notice ........................................................................................................... 123
Disposal of waste equipment by users in private households in the European Union....................................... 123
Japanese notice .................................................................................................................................... 124
BSMI notice .......................................................................................................................................... 124
Korean notice ....................................................................................................................................... 124
Chinese notice ...................................................................................................................................... 125
Laser compliance .................................................................................................................................. 125
Battery replacement notice...................................................................................................................... 125
Taiwan battery recycling notice............................................................................................................... 126
Power cord statement for Japan............................................................................................................... 126
Acoustics statement for Germany (Geräuschemission) ................................................................................ 126
Electrostatic discharge............................................................................................................... 127
Preventing electrostatic discharge ............................................................................................................ 127

Contents 6
Grounding methods to prevent electrostatic discharge................................................................................ 127
Server specifications ................................................................................................................. 128
Environmental specifications ................................................................................................................... 128
Mechanical specifications ...................................................................................................................... 128
Power supply specifications .................................................................................................................... 128
Technical support...................................................................................................................... 131
Before you contact HP............................................................................................................................ 131
HP contact information........................................................................................................................... 131
Customer Self Repair ............................................................................................................................. 131
Acronyms and abbreviations...................................................................................................... 139
Index....................................................................................................................................... 142

Component identification 7
Component identification
Front panel components
Item Description
1 Power On/Standby button
2
UID button
3 USB connectors (2)
4 Hot-plug hard drive bays (8-bay SFF drive cage model)
5 Removable media bays
6 Optical drive

Component identification 8
Front panel LEDs and buttons
Item Description Status
1 System power LED Green = Power on
Flashing green = Waiting for power due to group power capping
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
2 Health LED Green = Normal
Amber = System degraded. To identify the component in a degraded
state, see the system board LEDs (on page 13).
Red = System critical. To identify the component in a critical state, see
the system board LEDs (on page 13).
Off = Normal (when in standby mode)
3 Power cap LED Green = Power cap configured
Flashing amber = Power cap exceeded
Off = Server in standby or power cap disabled
4
NIC 1 activity LED
Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view status on the rear panel
RJ45 LEDs ("Rear panel LEDs and buttons" on page 10).
5 NIC 2 activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view status on the rear panel
RJ45 LEDs ("Rear panel LEDs and buttons" on page 10).
6 UID LED Blue = Activated
Flashing = System managed remotely
Off = Deactivated

Component identification 9
Rear panel components
Item Description
1 Power supply bay 2
2 Keyboard connector
3 Power supply bay 1 (populated)
4 Video connector
5 USB connectors (2)
6 RJ-45 Ethernet connectors (2)
7 Slot 1 PCIe2 x8 (4, 2, 1)¹
8 Slot 2 PCIe2 x8 (4, 2, 1)²
9 Slot 3 PCIe2 x8 (8, 4, 2, 1)³
10 Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W4
11 Slot 5 PCIe2 x8 (4, 2, 1)
12 Slot 6 PCIe2 x8 (4, 2, 1)
13 RJ-45 Ethernet connector (dedicated iLO 2 management)
14 Serial connector
15 Mouse connector
¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.
²HP recommends the SAS expander is installed in slot 2.
³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.

Component identification 10
4To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82).
Rear panel LEDs and buttons
Item Description Status
1 Power supply 2 LED Green = Power supply is on and functioning.
Off = AC power is not available or AC power supply has failed.
2 UID LED Blue = Activated
Flashing blue = System managed remotely
Off = Deactivated
3 Power supply 1 LED Green = Power supply is on and functioning.
Off = AC power is not available or AC power supply has failed.
4 iLO 2 link LED Green = Linked to network
Off = Not linked to network
5 iLO 2 activity LED Green or flashing = Network activity
Off = No network activity
6 NIC 2 link LED Green = Linked to network
Off = Not linked to network
7 NIC 2 activity LED Green or flashing = Network activity
Off = No network activity

Component identification 11
Item Description Status
8 NIC 1 link LED Green = Linked to network
Off = Not linked to network
9 NIC 1 activity LED Green or flashing = Network activity
Off = No network activity
System board components
Item Description
1 Processor 1 DIMM slots
2 Power supply backplane connector
3 Processor socket 2
4 System fan 4 connector
5
System power connectors
6 Processor 2 DIMM slots
7 System fan 3 connector
8 SD card slot (non-hot-plug)
9 System maintenance switch
10 Front panel LED board connector
11 SAS connector B
12 SAS connector A
13 HP Smart Array P410i memory connector

Component identification 12
Item Description
14 TPM connector
15 SATA connectors (6)
16 Slot 1 PCIe2 x8 (4, 2, 1)¹
17 Slot 2 PCIe2 x8 (4, 2, 1)²
18 10Gb sideband connector (MII 24-pin)
19 Slot 3 PCIe2 x8 (8, 4, 2, 1)³
20 Slot 4 PCIe2 x16 (8, 4, 2, 1) 75W +EXT 75W4
21
Slot 5 PCIe2 x8 (4, 2, 1)
22 Slot 6 PCIe2 x8 (4, 2, 1)
23 Internal USB connector
24 Internal USB tape connector
25 System battery
26 System fan 2 connector
27 Processor socket 1
28 System fan 1 connector
¹The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1.
²HP recommends the SAS expander is installed in slot 2.
³The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3.
4To support options beyond 75W, install the 150W PCIe video/graphics controller power cable option (on page 82).

Component identification 13
System board LEDs
Item Description Status
1 Power supply 1 Amber = No AC power or failed power supply
Off = Power supply is on and functioning.
2 Power supply 2 Amber = No AC power or failed power supply
Off = Power supply is on and functioning.
3 Processor 2 Amber = Processor 2 failed.
Off = Processor 2 is functioning.
4
System fan 4
Amber = Fan is missing or has failed.
Off = Fan is functioning.
5 AMP status Green = AMP mode is enabled.
Amber = Failover has occurred, or the
configuration is not valid.
Off = AMP mode is disabled.
6 Processor 2 DIMMs Amber = An error has occurred.
Off = Normal operation
7 System fan 3 Amber = Fan is missing or has failed.
Off = Fan is functioning.
8 Overtemperature Amber = System temperature threshold exceeded
Off = Normal operation
9 System fan 2 Amber = Fan is missing or has failed.
Off = Fan is functioning.
10 Processor 1 Amber = Processor 1 failed.
Off = Processor 1 is functioning.

Component identification 14
Item Description Status
11 System fan 1 Amber = Fan is missing or has failed.
Off = Fan is functioning.
12 Processor 1 DIMMs Amber = An error has occurred.
Off = Normal operation
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of
the following:
•Short the NMI jumper pins
•Press the NMI switch
•Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = Clear NVRAM
S7 — Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.

Component identification 15
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
SAS/SATA device numbers
•SFF configuration with an optional SAS expander
•SFF configuration with a second SAS controller

Component identification 16
•LFF configuration
SAS and SATA hard drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)

Component identification 17
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly
Off
The drive is active, and it is operating normally.
Off Steadily amber A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.

Component identification 18
Battery pack LEDs
Item ID Color Description
1 Green System Power LED. This LED glows steadily when the system
is powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
2 Green Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3 Amber Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
— One blink every
two seconds
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
(http://www.hp.com).
— Double blink, then
pause
The cache microcontroller is waiting for the host controller to
communicate.

Component identification 19
LED3 pattern LED4 pattern Interpretation
— One blink per
second
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and two hours, depending on the initial capacity
of the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored in the
cache.
— Off The battery pack is fully charged, and there is no posted write data in
the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
One blink per
second
— There is an open circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more than
three years.
FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
Green LED Amber LED Interpretation
Off On A backup is in progress.
Flashing (1 Hz) On A restore is in progress.
Flashing (1 Hz) Off The capacitor pack is charging.
On
Off
The capacitor pack has completed charging.

Component identification 20
Green LED Amber LED Interpretation
Flashing (2 Hz)
Alternating with
amber LED
Flashing (2 Hz)
Alternating with
green LED
One of the following conditions exists:
•
The charging process has timed out.
•
The capacitor pack is not connected.
On On The flash code image failed to load.
Off Off The flash code is corrupt.
Fan locations and configurations
CAUTION: To maintain proper cooling, all fan bays must be populated with a fan or a fan blank.
•Fan locations
Item Description
1 Rear fan 1
2 Rear fan 2
3 Front fan 3
4
Front fan 4