HP StorageWorks 1510i - Modular Smart Array User manual

HP StorageWorks
1510i Modular Smart Array maintenance and
service guide
Part number: 383072–002
Second edition: May 2008

Legal and notice information
© Copyright 2005, 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or
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This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information is provided
“as is” without warranty of any kind and is subject to change without notice. The only warranties for HP products and services are
set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors of omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Contents
Aboutthisguide .......................... 7
Intendedaudience...................................... 7
Prerequisites ........................................ 7
Relateddocumentation.................................... 7
Documentconventionsandsymbols .............................. 8
Rackstability ........................................ 9
HPtechnicalsupport..................................... 9
Customerselfrepair ..................................... 9
Subscriptionservice ..................................... 9
HPwebsites......................................... 9
Documentationfeedback .................................. 10
1 Illustrated parts list ......................... 11
2Specifications........................... 13
Chassis specifications ................................... 14
2-Port Ethernet iSCSI module specifications .......................... 14
Fan module specifications.................................. 15
SCSI I/O module specifications ............................... 15
Power supply module specifications.............................. 15
3SystemcomponentsandLEDs.................... 17
Frontview ........................................ 17
Rearview......................................... 18
ChassisandcomponentLEDs ................................ 19
ChassisLEDs ..................................... 19
ControllerLEDs .................................... 20
HarddriveLEDs.................................... 21
SCSIharddriveLEDs................................ 21
SATAharddriveLEDs ............................... 23
SlotdiagramLEDs................................... 24
2-PortEthernetiSCSImoduleLEDs ............................ 25
FanmoduleLEDs ................................... 26
SCSII/OmoduleLEDs................................. 27
PowersupplymoduleLEDs ............................... 28
4Availablediagnostictools .................... 29
StorageManagementUtility(SMU)overview.......................... 29
MSACommandLineInterface(MSA-CLI)overview ....................... 29
HPSystemsInsightManager(HP-SIM)overview ........................ 29
PacketInterNetGroper(PING)overview............................ 30
MSAarraycontrollerLCDpanel............................... 30
5Customerreplaceablecomponents.................. 31
Proceduraloverview .................................... 31
Customerselfrepair .................................... 32
Parts-onlywarrantyservice ............................... 32
Procuringthesparecomponent ............................. 32
1510i Modular Smart Array maintenance and service guide 3

Returningthedefectivecomponent............................ 32
Recommendedtools .................................... 33
Warningsandprecautions ................................. 33
Electrostaticdischargeinformation............................ 33
Groundingmethods .................................. 33
Equipmentsymbols................................... 34
Weightwarning.................................... 35
Rackwarningsandprecautions ............................. 35
Devicewarningsandprecautions ............................ 36
Determiningwhetheracomponentishot-pluggable....................... 37
PoweringoffandpoweringontheMSA............................ 38
PoweringofftheMSA ................................. 38
PoweringontheMSA ................................. 39
Removingorinstallinga2-PortEthernetiSCSIblank....................... 40
Beforeyoubegin ................................... 40
Removinga2-PortEthernetiSCSIblank.......................... 40
Installinga2-PortEthernetiSCSIblank .......................... 40
Removingorinstallingaharddriveblank........................... 41
Beforeyoubegin ................................... 41
Removingaharddriveblank .............................. 41
Installingaharddriveblank............................... 41
Replacingaharddrive................................... 42
Beforeyoubegin ................................... 42
Bestpractices................................... 42
Verifyingcomponentfailure............................... 43
Removingtheharddrive ................................ 43
Installingtheharddrive................................. 44
Verifyingproperoperation ............................... 45
Replacingthecontroller,controllercache,orcontrollerbattery .................. 46
Beforeyoubegin ................................... 46
Verifyingcomponentfailure............................... 47
Removingthecontroller................................. 47
Removingthecontrollercachemodule .......................... 47
Removingthecontrollercachebatterypack ........................ 48
Installingthecontrollercachebatterypack ........................ 50
Installingthecontrollercachemodule........................... 51
Installingthecontroller ................................. 52
Verifyingproperoperation ............................... 52
Replacinga2-PortEthernetiSCSImodule ........................... 53
Beforeyoubegin ................................... 53
Verifyingcomponentfailure............................... 53
Removingthe2-PortEthernetiSCSII/Omodule ...................... 53
Installingthe2-PortEthernetiSCSII/Omodule....................... 54
Verifyingproperoperation ............................... 54
Replacingafanmodule .................................. 55
Beforeyoubegin ................................... 55
Verifyingcomponentfailure............................... 55
Removingthefanmodule................................ 55
Installingthefanmodule ................................ 55
Verifyingproperoperation ............................... 56
ReplacingaSCSII/Omodule................................ 57
Beforeyoubegin ................................... 57
Verifyingcomponentfailure............................... 57
RemovingtheSCSII/Omodule ............................. 57
InstallingtheSCSII/Omodule.............................. 58
Verifyingproperoperation ............................... 58
Replacingapowersupplymodule.............................. 59
Beforeyoubegin ................................... 59
Verifyingcomponentfailure............................... 59
Removingthepowersupplymodule ........................... 59
4

Installingthepowersupplymodule............................ 60
Verifyingproperoperation ............................... 60
ReplacingtheMSA1510ichassis............................... 61
Beforeyoubegin ................................... 61
Verifyingcomponentfailure............................... 61
Removingthechassiscomponents ............................ 62
Prepareforthereplacement............................. 62
Removethe2-PortEthernetiSCSII/Omodules..................... 62
Removethefanmodules .............................. 62
RemovetheSCSII/Omodules............................ 63
Removethepowersupplymodules.......................... 63
Removethecontrollers ............................... 63
RemovetheMSAfromtherack ........................... 64
Installingthereplacementchassis ............................ 64
Recordtheserialnumbersofthetwochassis...................... 64
InstalltheMSAintherack ............................. 64
Installthecontrollers................................ 65
Installthepowersupplymodules........................... 65
InstalltheSCSII/Omodules............................. 66
Installthefanmodules ............................... 66
Installthe2-PortEthernetiSCSII/Omodules...................... 67
Completingthereplacement............................... 67
Verifyingproperoperation ............................... 68
ARegulatorycomplianceandsafety................. 69
FederalCommunicationsCommissionnotice.......................... 69
ClassAequipment................................... 69
ClassBequipment................................... 69
Declaration of conformity for products marked with the FCC logo, United States only . . . . . . . 69
Modifications..................................... 70
Cables........................................ 70
Lasercompliance ..................................... 70
Internationalnoticesandstatements ............................. 71
Canadiannotice(AvisCanadien) ............................ 71
ClassAequipment................................. 71
ClassBequipment................................. 71
EuropeanUnionnotice................................. 71
BSMInotice...................................... 71
Japanesenotice.................................... 72
Koreannotice(A&B).................................. 72
Safety .......................................... 73
BatteryReplacementnotice ............................... 73
TaiwanBatteryRecyclingNotice........................... 73
Powercords...................................... 73
JapanesePowerCordnotice............................... 73
Electrostaticdischarge ................................. 74
Preventingelectrostaticdischarge........................... 74
Groundingmethods ................................ 74
WasteElectricalandElectronicEquipmentdirective....................... 74
Czechoslovakiannotice................................. 74
Danishnotice..................................... 75
Dutchnotice ..................................... 75
Englishnotice..................................... 75
Estoniannotice .................................... 75
Finnishnotice..................................... 76
Frenchnotice ..................................... 76
Germannotice .................................... 76
Greeknotice ..................................... 76
Hungariannotice ................................... 77
Italiannotice ..................................... 77
1510i Modular Smart Array maintenance and service guide 5

Latviannotice..................................... 77
Lithuaniannotice ................................... 78
Polishnotice ..................................... 78
Portuguesenotice ................................... 78
Slovakiannotice.................................... 78
Sloveniannotice.................................... 79
Spanishnotice .................................... 79
Swedishnotice .................................... 79
Index ............................... 81
6

About this guide
This guide provides information about:
•Maintaining the MSA1510i
•Servicing the MSA1510i
•Troubleshooting the MSA1510i
WARNING!
To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the
level of repairs specified in these procedures. Troubleshooting and repair procedures included in this
document are detailed to allow only subassembly/module-level repair. Because of the complexity of the
individual boards and subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.
NOTE:
Any indications of component replacement or printed wiring board modifications may void any warranty.
Intended audience
This guide is intended for use by system administrators and technicians who are experienced with the
following:
•SAN management
•Network administration
•Network installation
Prerequisites
Before servicing the MSA, make sure that you consider the following:
•Knowledge of operating system
•Knowledge of related hardware/software
•Previous version of the product and/or firmware version
Related documentation
ThefollowingdocumentsdescribetheMSA1510i:
•HP StorageWorks 1510i Modular Smart Array installation and configuration roadmap poster
•HP StorageWorks 1510i Modular Smart Array iSCSI concepts and deployment guide
•HP StorageWorks 1510i Modular Smart Array installation and user guide
•HP StorageWorks 1510i Modular Smart Array maintenance and service guide
•HP StorageWorks 1510i Modular Smart Array Command Line Interface user guide
•HP StorageWorks Storage Management Utility user guide
These documents are on the MSA1510i Support CD, available on the MSA1510i support page:
http://www.hp.com/go/support.
1510i Modular Smart Array maintenance and service guide 7

In addition to MSA1510i-specific documents, the following guide, available on the SAN Infrastructure
website: http://www.hp.com/go/san, includes detailed, helpful information about Fibre Channel and
iSCSI networks:
•HP SAN Design reference guide
The following iSCSI-related technical information is available on the Internet Engineering Task Force
website: http://www.ietf.org/rfc.
•RFC number 3720: Internet Small Computer Systems Interface (iSCSI)
•RFC number 3721: iSCSI Naming and Discovery
•RFC number 4171: Internet Storage Name Service (iSNS)
•RFC number 2608: Service Location Protocol (SLP)
•RFC number 3927: IPv4 Link-Local Addresses (Zeroconf)
The following VLAN document is available on the Institute of Electrical and Electronics Engineers website:
http://www.ieee802.org/1/pages/802.1Q.html.
•802.1q for Virtual LANs:
Document conventions and symbols
Convention Element
Blue text: Related documentation Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com website addresses
Bold text
•Keys that are pressed
•Text typed into a GUI element, such as a box
•GUI elements that are clicked or selected, such as
menu and list items, buttons, tabs, and check boxes
Italic text Text emphasis
Monospace text
•File and directory names
•System output
•Code
•Commands, their arguments, and argument values
Monospace, italic text •Code variables
•Command variables
Monospace, bold text Emphasized monospace text
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
8About this guide

TIP:
Provides helpful hints and shortcuts.
Rack stability
WARNING!
To reduce the risk of personal injury or damage to equipment:
•Extend leveling jacks to the floor.
•Ensure that the full weight of the rack rests on the leveling jacks.
•Install stabilizing feet on the rack.
•In multiple-rack installations, secure racks together.
•Extend only one rack component at a time. Racks can become unstable if more than one component
is extended.
HP technical support
For worldwide technical support information, see the HP support website: http://www.hp.com/support.
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Customer self repair
HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR part
needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some
parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be
accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the CSR
website: http://www.hp.com/go/selfrepair
Subscription service
HP recommends that you register your product at the Subscriber’s Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
HP websites
For additional information, see the following HP websites:
•h
ttp://www.hp.com
1510i Modular Smart Array maintenance and service guide 9

•http://www.hp.com/go/storage
•http://www.hp.com/go/servers
•http://www.hp.com/service_locator
•http://www.hp.com/support
•http://www.hp.com/support/manuals
•http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
StoragedocsFeedbac[email protected]. All submissions become the property of HP.
10 About this guide

1 Illustrated parts list
This section provides an illustrated parts breakdown and spare parts list for the HP StorageWorks 1510i
Modular Smart Array (MSA1510i).
Item Description Service replacement
module part number Additional/optional
module part number Customer Self Repair
Standard shipping configuration items:
1Power supply modules 349800–001 /
406442–001 n/a Mandatory
2SCSI I/O module 70–41213–S1 /
70–41213–T1 AA988A Optional
3Fan modules 349798–001 n/a Mandatory
42–Port Ethernet iSCSI
module 417788 – 001 AD538–04001 Optional
5Chassis with
backplane 70–41211–S1 /
70/41211 – T 1 n/a Optional
6MSA Chassis bezel 70–41220–S1 n/a Mandatory
1510i Modular Smart Array maintenance and service guide 11

7MSA1510 i c o n t roller
with 256 MB cache
module and batteries 417787–001 AD539–04001 Optional
8MSA controller
blanking panel 229208–001 n/a Mandatory
Shipped items not illustrated:
AC power cords Contact HP Support Contact your HP
Authorized Reseller Mandatory
Custom serialcable
for CLI connection 316131 – 0 01 n/a Mandatory
Other available items:
SCSI hard drives Contact HP Support Contact your
HP-authorized reseller Optional
SATA hard drives Contact HP Support Contact your
HP-authorized reseller Optional
Cache module (256
MB) with battery 262012–001 254786-B21 Optional
Cache battery kit 120978–001 n/a Optional
2–Port Ethernet iSCSI
module blanking
panel n/a Mandatory
VHDCISCSIcables Contact HP Support Contact your
HP-authorized reseller Mandatory
Ethernet cables Contact HP Support Contact your
HP-authorized reseller Mandatory
Faulty component
return kit 249670–001 n/a Mandatory
Mandatory — Parts for which customer self repair is mandatory. These parts are designed for customer
self repair. If you request HP to replace these parts, you will be charged for the travel and labor costs of
the service.
Optional — Parts for which customer self repair is optional. These parts are designed for customer self
repair. If, however, you require that HP replace them for you, this may be done at no additional charge
under the type of warranty service designated for your product.
No — Parts for which customer self repair is not available. These parts are not designed for customer
self repair. To satisfy the customer warranty, HP requires that an authorized service provider replace
the component.
12 Illustrated parts list

2Specifications
This section provides operating and performance specifications for the MSA1510i.
Included in this section:
• Chassis specifications
• 2-Port Ethernet iSCSI module specifications
• Fan module specifications
•SCSII/Omodulespecifications
• Power supply module specifications
NOTE:
For additional information on components and their part numbers, see Illustrated parts list.
1510i Modular Smart Array maintenance and service guide 13

Chassis specifications
Parameter Value
Height 8.79 cm (3.46 in)
Width 48.41cm(19.06in)
Depth 61.77cm(24.32in)
Weight 24.95 kg (55 lb)
Input voltage requirements
Rated input voltage 100 to 240 VAC
Rated input frequency 50 Hz to 60 Hz
Ratedinputcurrent 6.4AMax,1Atypical
Input power (max) 400W Max, 95W typical
Power supply specifications
Rated steady-state power 377 watts
Maximum peak power 681 watts
Btus 2187 Btu/hr*
Temperature range
Operating 10°to35°C(derated1°Cper1000feetofelevation
to 10000 ft.); (50° to 95° F)
Shipping -30°to50°C(-22°to122°F)
Relative humidity (noncondensing)
Operating 10% to 90%
Non-operating up to 95%
Maximum wet-bulb temperature
Long term storage 29°C (84.2°F)
Short term storage 30°C (86°F)
Idle <6.9 and 53
Fixed drive (random writes) <7.3 and 54
* Input power and heat dissipation specificationsaremaximumvaluesandapplytoworst-caseconditions
at full rated power supply load. The power/heat dissipation for your installation varies depending on the
equipment configuration.
2-Port Ethernet iSCSI module specifications
Parameter Value
Height 8.13 cm (3.2 in)
Width2.34 cm (0.92 in)
Depth 37.14cm(14.62in)
Weight 0.42 kg (.92 lbs)
14 Specifications

Fan module specifications
Parameter Value
Height 6.0 cm (2.36 in)
Width 6.0 cm (2.36 in)
Depth 26.8 cm (10.6 in)
Weight 0.50 kg (1.10 lbs)
SCSI I/O module specifications
Parameter Value
Height 8.13 cm (3.2 in)
Width 2.34 cm (0.92 in)
Depth 37.14 cm (14.62 in)
Weight 0.46 kg (1.01 lbs)
Power supply module specifications
ParameterValue
Height 7.7cm(3.0in)
Width 6.4cm(2.5in)
Depth 32.0 cm (12.6 in)
Weight 1.80 kg (3.96 lb)
1510i Modular Smart Array maintenance and service guide 15

16 Specifications

3 System components and LEDs
This chapter includes figures and tables that identify system components and describe chassis and
module LEDs patterns.
•Frontview
•Rearview
• Chassis and component LEDs
Front view
1. Chassis LEDs
2. Chassis Power On/Standby button
3. Blank for an additional controller (controller slot 2)
4. MSA1510i controller (controller slot 1)
5. Controller LCD message display panel
6. Controller LCD panel push buttons
1510i Modular Smart Array maintenance and service guide 17

Rear view
1. 2–Port Ethernet iSCSI module (for the controller in slot 1)
2. Chassis slot diagram
3. Blank for additional 2-Port Ethernet iSCSI module (for the controller in slot 2)
4. Power supply module 2
5. Power supply module 1
6. SCSI I/O module (bus 0)
7. Blank for additional SCSI I/O module (bus 1)
8. Fan module 2
9. Fan module 1
10. Blank for additional SCSI I/O module (bus 2)
11. Blank for additional SCSI I/O module (bus 3)
12. Unu sed slot
NOTE:
Each MSA SCSI I/O module has two ports. Depending on the type of external hard drive storage
enclosure, one or both of the ports may be used.
•When connecting SATA enclosures, both ports may be used.
•WhenconnectingSCSIenclosures,onlytherightportmaybeused.
newpage pi
18 System components and LEDs

Chassis and component LEDs
The MSA chassis and its modular components are equipped with LEDs. When the fault LED on any MSA
component is amber, promptly determine the reason for the alert by examining the component, the
messages displayed on the MSA controller LCD panel, and system event logs (such as those provided by
HP Systems Insight Manager).
The following sections define the LEDs.
•ChassisLEDs
• MSA1510icontrollerLEDs
• Hard drive LEDs
•SlotdiagramLEDs
• 2-Port Ethernet iSCSI module LEDs
• Fan module LEDs
•SCSII/OmoduleLEDs
• Power supply module LEDs
Chassis LEDs
The chassis LEDs provide fundamental status information about the MSA.
Item Name Condition Color Meaning
On Blue The unit is being identified.
1Unit ID (UID) Off This unit is operating normally or is
powered off.
On Amber A fault was detected in one or more
subsystems.
2Fault
Off —Normal —nofaultsdetected.
Solid Green There may be a fault.
Blinking Green Normal.
3Heartbeat
Off The power is off.
On Green Thesystemispoweredon.
On Amber The system is in standby mode.
4Power
Off The power is off.
1510i Modular Smart Array maintenance and service guide 19

NOTE:
System power does not shut off completely with the power button. Standby removes power from most of
the electronics and the hard drives, but portions of the power supply and some internal circuitry remain
active. To remove the power completely, disconnect all power cords from the device. For instructions,
see “Powering off the MSA1510i”onpage38.
Controller LEDs
During normal runtime, the array controller has 18 LEDs that indicate controller activity or malfunction.
20 System components and LEDs