HPE ProLiant DL360 User manual

HPE ProLiant DL360 Gen10 Server User
Guide
Part Number: 869840-001
Published: July 2017
Edition: 1
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

© Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.

Contents
Component identification........................................................................... 7
Front panel components......................................................................................................................7
Front panel LEDs and buttons.............................................................................................................8
UID button functionality...........................................................................................................11
Power fault LEDs.................................................................................................................... 11
Systems Insight Display LEDs...........................................................................................................11
Systems Insight Display combined LED descriptions........................................................................12
Rear panel components.................................................................................................................... 14
Rear panel LEDs............................................................................................................................... 15
System board components................................................................................................................16
System maintenance switch descriptions............................................................................... 17
NMI functionality..................................................................................................................... 17
DIMM slot locations................................................................................................................ 18
Device numbers.................................................................................................................................18
Hot-plug drive LED definitions...........................................................................................................19
NVMe SSD components....................................................................................................................20
uFF drive components and LEDs......................................................................................................21
Hot-plug fans..................................................................................................................................... 22
Operations..................................................................................................24
Powering up the server......................................................................................................................24
Power down the server .....................................................................................................................24
Extend the server from the rack........................................................................................................ 24
Remove the server from the rack...................................................................................................... 25
Remove the access panel................................................................................................................. 25
Installing the access panel................................................................................................................ 25
Remove the hot-plug fan................................................................................................................... 26
Removing the primary PCI riser cage................................................................................................27
Install the primary PCI riser cage...................................................................................................... 27
Removing the secondary PCI riser cage...........................................................................................28
Install the secondary PCI riser cage..................................................................................................29
Removing the 8 SFF drive backplane............................................................................................... 30
Releasing the cable management arm .............................................................................................31
Setup...........................................................................................................32
Optional services...............................................................................................................................32
Optimum environment....................................................................................................................... 32
Space and airflow requirements............................................................................................. 32
Temperature requirements......................................................................................................33
Power requirements................................................................................................................33
Electrical grounding requirements.......................................................................................... 34
Connecting a DC power cable to a DC power source............................................................ 34
Rack warnings...................................................................................................................................35
Identifying the contents of the server shipping carton....................................................................... 36
Installing hardware options ...............................................................................................................36
Installing the server into the rack.......................................................................................................36
Operating system.............................................................................................................................. 37
Installing the operating system with Intelligent Provisioning...................................................37
Contents 3

Selecting boot options in UEFI Boot Mode........................................................................................37
Selecting boot options....................................................................................................................... 38
Registering the server....................................................................................................................... 38
Hardware options installation.................................................................. 39
Hewlett Packard Enterprise product QuickSpecs..............................................................................39
Installing the NVMe drives.................................................................................................................39
Introduction........................................................................................................................................40
Installing a redundant hot-plug power supply....................................................................................40
Memory options.................................................................................................................................42
DIMM population information..................................................................................................42
HPE Smart Memory speed information.................................................................................. 42
DIMM label identification.........................................................................................................42
Installing a DIMM....................................................................................................................43
Installing a high-performance fan...................................................................................................... 44
Drive options......................................................................................................................................46
Hot-plug drive guidelines........................................................................................................ 46
Removing the hard drive blank...............................................................................................46
Installing a hot-plug SAS or SATA drive..................................................................................47
Removing a hot-plug SAS or SATA hard drive....................................................................... 48
Installing the NVMe drives......................................................................................................48
Removing and replacing an NVMe drive................................................................................ 49
Installing a uFF drive and SCM drive carrier.......................................................................... 50
Removing and replacing a uFF drive......................................................................................51
Installing an 8 SFF optical drive..............................................................................................52
Universal media bay options............................................................................................................. 53
Installing a 2 SFF SAS/SATA drive cage................................................................................ 53
Installing a 2 SFF NVMe drive cage option............................................................................ 55
Installing a 2 SFF HPE Smart Carrier M.2 (SCM) drive cage.................................................58
Installing an 8 SFF display port/USB/optical blank option...................................................... 60
Installing the 4 LFF optical drive option.............................................................................................62
Installing the rear drive riser cage option...........................................................................................64
Primary PCI riser cage options..........................................................................................................67
Installing an optional primary PCI riser board ........................................................................68
Installing the SATA M.2 2280 riser option...............................................................................69
Installing an expansion board in the primary riser cage......................................................... 71
Installing the primary GPU riser and cable option.................................................................. 72
Secondary PCI riser options..............................................................................................................73
Installing a secondary full-height PCI riser cage option..........................................................74
Installing a secondary low-profile PCIe slot riser cage option................................................ 76
Installing an expansion board in the secondary riser cage.....................................................78
Installing a secondary GPU riser and cable option.................................................................80
Controller options.............................................................................................................................. 82
Installing an HPE Smart Array P408i-a Controller option....................................................... 82
Installing an HPE Smart Array P408i-p Controller option....................................................... 85
Installing an HPE Smart Array P816i-a Controller option....................................................... 87
Processor and heatsink options........................................................................................................ 89
Installing a processor heatsink assembly............................................................................... 89
Installing a high-performance heatsink................................................................................... 91
Installing the Systems Insight Display power module........................................................................95
Installing the 4 LFF display port/USB module................................................................................... 99
Installing the serial cable option...................................................................................................... 101
Installing the Chassis Intrusion Detection switch option..................................................................102
HPE Smart Storage Battery option..................................................................................................104
Installing a Smart Storage Battery in 8 SFF and 4 LFF configurations ................................104
4Contents

Installing a Smart Storage Battery in the 10 SFF SAS/SATA/NVMe Combo backplane
configuration......................................................................................................................... 105
HPE Trusted Platform Module 2.0 Gen10 Option........................................................................... 107
Overview...............................................................................................................................107
HPE Trusted Platform Module 2.0 Guidelines...................................................................... 108
Disabling Chipset-TPM......................................................................................................... 109
Installing and enabling the HPE TPM 2.0 Gen10 Kit............................................................ 109
Cabling......................................................................................................114
Cabling overview ............................................................................................................................ 114
SFF cables.......................................................................................................................................114
SFF configuration cable routing............................................................................................ 115
Additional SFF cabling.......................................................................................................... 116
LFF cables....................................................................................................................................... 117
LFF configuration cable routing............................................................................................ 117
Additional LFF cabling.......................................................................................................... 117
Software and configuration utilities.......................................................118
Server mode.................................................................................................................................... 118
Product QuickSpecs........................................................................................................................ 118
Active Health System Viewer...........................................................................................................118
Active Health System............................................................................................................118
HPE iLO 5........................................................................................................................................119
iLO Federation...................................................................................................................... 119
iLO Service Port....................................................................................................................120
iLO RESTful API...................................................................................................................120
RESTful Interface Tool..........................................................................................................121
iLO Amplifier Pack................................................................................................................ 121
Intelligent Provisioning.....................................................................................................................121
Intelligent Provisioning operation..........................................................................................121
Management Security......................................................................................................................122
Scripting Toolkit for Windows and Linux..........................................................................................122
UEFI System Utilities.......................................................................................................................122
Selecting the boot mode ......................................................................................................123
Secure Boot..........................................................................................................................123
Launching the Embedded UEFI Shell ..................................................................................124
HPE Smart Storage Administrator...................................................................................................124
USB support.................................................................................................................................... 125
External USB functionality.................................................................................................... 125
Redundant ROM support.................................................................................................................125
Safety and security benefits..................................................................................................125
Keeping the system current.............................................................................................................125
Updating firmware or system ROM.......................................................................................125
Drivers.................................................................................................................................. 128
Software and firmware..........................................................................................................128
Operating system version support........................................................................................ 128
HPE Pointnext Portfolio........................................................................................................ 128
Change control and proactive notification.............................................................................129
Troubleshooting.......................................................................................130
Troubleshooting resources.............................................................................................................. 130
Contents 5

Removing and replacing the system battery........................................ 131
Specifications.......................................................................................... 132
Environmental specifications...........................................................................................................132
Server specifications....................................................................................................................... 132
Power supply specifications............................................................................................................ 133
HPE 500W Flex Slot Platinum Hot-plug Power Supply........................................................ 133
HPE 800W Flex Slot Platinum Hot-plug Power Supply........................................................ 134
HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply................................................ 135
HPE 800W Flex Slot Universal Hot-plug Power Supply....................................................... 136
HPE 800W Flex Slot -48VDC Hot-plug Power Supply......................................................... 137
HPE 1600W Flex Slot Platinum Hot Plug Power Supply...................................................... 138
Hot-plug power supply calculations.................................................................................................138
Websites................................................................................................... 139
Support and other resources................................................................. 140
Accessing Hewlett Packard Enterprise Support.............................................................................. 140
Accessing updates.......................................................................................................................... 140
Customer self repair........................................................................................................................ 140
Remote support...............................................................................................................................141
Warranty information....................................................................................................................... 141
Regulatory information.................................................................................................................... 141
Documentation feedback.................................................................................................................142
Acronyms and abbreviations................................................................. 143
6Contents

Component identification
Front panel components
8 SFF
Item Description
1 Serial label pull tab
2 Display port (optional)
3 Optical drive (optional)
4 USB 2.0 port (optional)
5 USB 3.0 port
6 iLO Service Port
The operating system does not recognize this port as a
USB port.
7 SAS/SATA drive bays
4 LFF
Item Description
1 Optical drive blank (optional)
2 Serial label pull tab
3 Display port (optional)
4 USB 2.0 port (optional)
Table Continued
Component identification 7

Item Description
5 iLO Service Port
The operating system does not recognize this port as a
USB port.
6 USB 3.0 port
7 SAS/SATA drive bays
10 SFF NVMe/SAS Combo
Item Description
1 Serial label pull tab
2 Systems Insight Display (optional)
3 USB 3.0 port
4 SAS/SATA/NVMe drive bays
NVMe drives must be used in bays 9 and 10. SAS/SATA
drives are not supported in those bays.
Front panel LEDs and buttons
8SFF/10SFF
8 Front panel LEDs and buttons

Item Description Status
1 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz = Remote management or firmware upgrade in
progress
• 4 Hz = iLO manual reboot sequence initiated
• 8 Hz = iLO manual reboot sequence in progress
Off = Deactivated
2 Power On/Standby button and
system power LED* Solid green = System on
Flashing green = Performing power on sequence
Solid amber = System in standby
Off = No power present**
3 Health LED* Solid green = Normal
Flashing green = iLO is rebooting
Flashing amber = System degraded
Flashing red = System critical†
4 NIC status LED* Solid green = Link to network
Flashing green = Network active
Off = No network activity
*When all four LEDs described in this table flash simultaneously, a power fault has occurred.
**Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
†If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status.
Component identification 9

4LFF
Item Description Status
1 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz = Remote management or firmware upgrade in
progress
• 4 Hz = iLO manual reboot sequence initiated
• 8 Hz = iLO manual reboot sequence in progress
Off = Deactivated
2 NIC status LED* Solid green = Link to network
Flashing green = Network active
Off = No network activity
3 Health LED* Solid green = Normal
Flashing green = iLO is rebooting
Flashing amber = System degraded
Flashing red = System critical**
4 Power On/Standby button and
system power LED* Solid green = System on
Flashing green = Performing power on sequence
Solid amber = System in standby
Off = No power present†
*When all four LEDs described in this table flash simultaneously, a power fault has occurred.
**To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/
BIOS logs, and reference the server troubleshooting guide.
10 Component identification

†Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
UID button functionality
The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not
power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise
website.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the
access panel installed.
UID button functionality 11

Description Status
Processor LEDs Off = Normal
Amber = Failed processor
DIMM LEDs Off = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs Off = Normal
Amber = Failed fan or missing fan
NIC LEDs Off = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is off, the front panel LED is not active. For
status, see Rear panel LEDs on page 15.
Power supply LEDs Off = Normal
Solid amber = Power subsystem degraded, power
supply failure, or input power lost.
PCI riser LED Off = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED Off = Normal
Amber = High system temperature detected
Amp Status LED Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED Off = System is in standby, or no cap is set.
Solid green = Power cap applied
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. For more information on the combination of these LEDs, see Systems Insight Display combined
LED descriptions on page 12).
Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
12 Systems Insight Display combined LED descriptions

Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Processor (amber) Red Amber One or more of the following
conditions may exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor
during POST.
Processor (amber) Amber Green Processor in socket X is in a pre-
failure condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware
critical temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated
properly.
Fan (amber) Amber Green One fan has failed or has been
removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following
conditions may exist:
• Only one power supply is installed
and that power supply is in
standby.
• Power supply fault
• System board fault
Power supply (amber) Amber Green One or more of the following
conditions may exist:
• Redundant power supply is
installed and only one power
supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault
• Power supply mismatch at POST
or power supply mismatch through
hot-plug addition
Table Continued
Component identification 13

Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Power cap (off) — Amber Standby
Power cap (green) — Flashing
green
Waiting for power
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a
known working DIMM.
Rear panel components
Item Description
1 Slot 1 PCIe3
2 Slot 2 PCIe3
3 Slot 3 PCIe3 (optional - requires second processor)
4 Power supply 2 (PS2)
5 Power supply 1 (PS1)
6 Video port
7 NIC port 4
8 NIC port 3
9 NIC port 2
10 NIC port 1
11 iLO Management Port
12 Serial port (optional)
13 USB 3.0 ports
14 FlexibleLOM (optional)
14 Rear panel components

Rear panel LEDs
Item Description Status
1 UID LED Solid blue = Identification is activated.
Flashing blue = System is being
managed remotely.
Off = Identification is deactivated.
2R iLO 5/standard
NIC activity LED
Solid green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2L iLO 5/standard
NIC link LED
Solid green = Link exists.
Off = No link exists.
3 Power supply 2
LED Solid green = Normal
Off = One or more of the following
conditions exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current
limit.
4 Power supply 1
LED Solid green = Normal
Off = One or more of the following
conditions exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current
limit.
Rear panel LEDs 15

System board components
Item Description
1 FlexibleLOM connector
2 Primary (processor 1) PCIe riser connector
3 System maintenance switch
4 Front display port/USB 2.0 connector
5 x4 SATA port 1
6 x4 SATA port 2
7 x2 SATA port 3
8 x1 SATA port 4
9 Front power/USB 3.0 connector
10 Optical/SATA port 5
11 Smart Storage Battery connector
12 Micro SD card slot
13 Chassis Intrusion Detection connector
14 Drive backplane power connector
15 Dual internal USB 3.0 connector
16 Type-a SmartArray connector
17 Secondary (processor 2) PCIe riser connector
18 System battery
19 TPM connector (optional)
20 Serial port connector (optional)
16 System board components

System maintenance switch descriptions
Position Default Function
S1 1Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 — Reserved
S3 Off Reserved
S4 Off Reserved
S51Off Off = Power-on password is
enabled.
On = Power-on password is
disabled.
S61, 2 Off Off = No function
On = Restore default
manufacturing settings
S7 — Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
1You can access the redundant ROM by setting S1, S5, and S6 to On.
2When the system maintenance switch position 6 is set to the On position, the system is prepared to restore
all configuration settings to their manufacturing defaults.
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored. For more information, see Secure Boot configuration.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debugging methods.
An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging
operating systems, device drivers, and applications. Many crashes freeze a system, and the only available
action for administrators is to cycle the system power. Resetting the system erases any information that could
support problem analysis, but the NMI feature preserves that information by performing a memory dump
before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the Hewlett Packard Enterprise website.
System maintenance switch descriptions 17

DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
Device numbers
8SFF device bay numbering
8SFF + 2 SFF device bay numbering
Item Description
1 Box 1, bays 1-8
2 Box 2, bays 1 and 2
18 DIMM slot locations

4LFF device bay numbering
10SFF NVMe/SAS backplane option device bay numbering
When the 10SFF NVMe/SAS backplane option is installed, NVMe drives must be installed in bays 9 and
10.The other bays support a mix of NVMe and SAS drives.
Optional rear device bay numbering
The optional rear device bay supports either 1 SFF drive in a SmartDrive carrier, or 2 uFF M.2 drives in an
HPE Smart Carrier M.2 (SCM).
When the HPE SFF Flash Adapter is installed, the uFF drives are recognized as 1 and 101.
Hot-plug drive LED definitions
Hot-plug drive LED definitions 19

Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host
application.
Flashing blue The drive carrier firmware is being updated or
requires an update.
2 Activity ring Rotating green Drive activity.
Off No drive activity.
3 Do not remove Solid white Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
Off Removing the drive does not cause a logical
drive to fail.
4 Drive status Solid green The drive is a member of one or more logical
drives.
Flashing green The drive is rebuilding or performing a RAID
migration, strip size migration, capacity
expansion, or logical drive extension, or is
erasing.
Flashing amber/
green
The drive is a member of one or more logical
drives and predicts the drive will fail.
Flashing amber The drive is not configured and predicts the
drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID
controller.
NVMe SSD components
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.
CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The
Do Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.
20 NVMe SSD components