HPE ProLiant DL325 Gen11 Manual

HPE ProLiant DL325 Gen11 Server Maintenance and Service GuideHPE ProLiant DL325 Gen11 Server Maintenance and Service Guide
Part Number: 30–A7619CB0–002
Published: April 2023
Edition: 2

HPE ProLiant DL325 Gen11 ServerHPE ProLiant DL325 Gen11 Server Maintenance and Service Guide Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with hazardous energy levels,
and are familiar with the weight and stability precautions for rack installations.
Part Number: 30–A7619CB0–002
Published: April 2023
Edition: 2
© Copyright 2023 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
AMD, the AMD Arrow symbol, ATI, and the ATI logo are trademarks of Advanced Micro Devices, Inc.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
All third-party marks are property of their respective owners.
Revision historyRevision history
Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes

30–A7619CB0–002 April 2023 2 Combined the left and right chassis ears in the Mechanical spare
list.
Added the 20 E3.S drive backplane spare part.
Added the 20 E3.S drive cable spare parts.
Added the E3.S drive replacement.
Added the E3.S drive blank replacement.
Added the 20 E3.S drive backplane replacement.
Added videos on spare component replacements:
Hot-plug SAS, SATA or NVMe drive
AC power supply
Access panel
LFF drive configuration middle cover
Fan
Drive backplanes
DIMM
Heatsink
Processor
M.2 pass-through card
Chassis ears replacement
System battery
System board assembly
Added the 20 E3.S 1T drive configuration in the front panel
components.
In System board components, changed the callout for the system
maintenance switch to align with the printed hood label on the
access panel.
Added the EDSFF SSD LED definitions .
Added the 20 E3.S drive bay numbering.
In the Cabling chapter:
Added the 20 E3.S drive cable part numbers in the Cabling
diagram.
Added the 20 E3.S NVMe drive cabling.
Added the 20 E3.S drive power cabling.
Part numberPart number Publication datePublication date EditionEdition Summary of changesSummary of changes

Table of contentsTable of contents
Customer self repair
Illustrated parts catalog
Mechanical components
LFF drive configuration middle cover spare part
Access panel spare part
Chassis medium base pan spare part
Miscellaneous blank spare parts
Secondary riser cage blank spare part
One-slot primary/secondary riser cage spare part
Left OCP Slot 21 rail spare part
Cable management arm spare parts
Rack rail spare parts
DIMM guard spare parts
DIMM blank spare part
Energy pack retention latch spare part
Chassis ears spare part
Front bezel spare part
Optical drive bay blank spare part
Drive blank spare parts
Air baffle spare part
Energy pack holder spare part
System components
Drive backplane spare parts
Liquid cooling heatsink spare part
Heatsink spare parts
Processor spare parts
Power supply spare parts
DIMM spare parts
System board assembly spare part
System battery spare part
Fan spare parts
Drive cable spare parts
Server options
Energy pack spare parts
M.2 SSD pass-through card and cable spare parts
Chassis intrusion detection switch spare part
Storage controller spare parts
Serial port cable spare part
Riser board spare parts

HPE NS204i-u Boot Device spare parts
Optical drive cable spare parts
Front USB and DisplayPort Y-cable spare parts
OCP bandwidth upgrade cable spare part
Removal and replacement procedures
Safety considerations
Electrostatic discharge
Symbols on equipment
Rack warnings and cautions
Server warnings and cautions
Preparation procedures
Server data backup
Remove the front bezel
Power down the server
Open the cable management arm
Extend the server out of the rack
Remove the server from the rack
Remove the access panel
Remove the middle cover
Remove the air baffle
Remove the riser cage
Remove the secondary riser cage blank
Remove the NS204i-u + secondary low-profile riser cage
Remove the fan
Remove the fan wall
Power up the server
Removing and replacing the front bezel
Removing and replacing a hot-plug SAS, SATA or NVMe drive
Removing and replacing a hot-plug E3.S drive
Removing and replacing a drive blank
Removing and replacing the optical drive bay blank
Removing and replacing the universal media bay blank
Removing and replacing the cable management arm
Flexible Slot power supply replacement
Power supply warnings and cautions
DC power supply warnings and cautions
Removing and replacing an AC Flexible Slot power supply
Removing and replacing a DC Flexible Slot power supply
Removing and replacing the secondary rise cage blank
Transceiver replacement
Transceiver warnings and cautions

Removing and replacing a transceiver
Removing and replacing the rack rails
Removing and replacing the access panel
Removing and replacing the LFF drive configuration middle cover
Removing and replacing the air baffle
Removing and replacing a fan
Drive backplane replacement
Removing and replacing the 4 LFF drive backplane
Removing and replacing the 2 SFF drive backplane
Removing and replacing the 8 SFF drive backplane
Removing and replacing the 20 E3.S drive backplane
Optical drive replacement
Removing and replacing an optical drive from the LFF drive configuration
Removing and replacing the optical drive from the SFF drive configuration
Removing and replacing the energy pack retention latch
Removing and replacing a DIMM
Removing and replacing a DIMM blank
Removing and replacing a DIMM guard
Heatsink replacement
Removing a standard and high performance heatsink
Installing a standard heatsink
Installing the high performance heatsink
Liquid cooling heatsink replacement
Removing the liquid cooling heatsink
Installing the liquid cooling heatsink
Processor replacement
Processor cautions
Removing the processor
Installing the processor
Expansion card replacement
Removing and replacing the expansion card
Removing and replacing the expansion card from the HPE NS204i Boot Device riser cage
Removing and replacing a type-o storage controller
M.2 pass-through card replacement
Removing and replacing the M.2 pass-through card
Removing and replacing a M.2 SSD from the pass-through card
HPE NS204i-u Boot Device replacement
Removing and replacing the boot device cage assembly
Removing and replacing a hot-plug boot device carrier
Removing and replacing a non-hot-plug boot device carrier
Removing and replacing a hot-plug boot device drive

Removing and replacing a non-hot-plug boot device drive
Removing and replacing the one-slot primary/secondary riser cage
Riser board replacement
Removing and replacing the one-slot PCIe5 x16 riser board
Removing and replacing the secondary low-profile one-slot PCIe5 x16 riser board
Removing and replacing the internal USB device
Removing and replacing the energy pack
Removing and replacing the energy pack holder
Removing and replacing the front USB and DisplayPort Y-cable
Chassis ears replacement
Removing and replacing the front I/O and right chassis ear assembly
Removing and replacing the left chassis ear
Removing and replacing the chassis intrusion detection switch
Removing and replacing the OCP slot blank
Removing and replacing the OCP NIC 3.0 adapter
Removing and replacing the left OCP Slot 21 rail
Removing and replacing the serial port
Removing and replacing the serial port blank
System battery replacement
System battery information
Removing and replacing the system battery
System board assembly replacement
Removing the system board assembly
Installing the system board assembly
Re-entering the server serial number and product ID
Removing and replacing the chassis medium base pan
Troubleshooting
NMI functionality
Troubleshooting resources
Component identification
Front panel components
iLO Service Port
Front panel LEDs and buttons
Server UID LED
Using the UID button to view the Server Health Summary
Front panel LED power fault codes
Rear panel components
Display device setup
Rear panel LEDs
System board components
System maintenance switch descriptions

DIMM label identification
DIMM slot numbering
Processor and socket components
Riser board components
PCIe5 slot description
HPE Basic Drive LED definitions
EDSFF SSD LED definitions
Drive bay numbering
LFF drive bay numbering
SFF drive bay numbering
E3.S drive bay numbering
Drive backplane naming
Fan numbering
Fan and heatsink requirements
Liquid cooling options
Liquid cooling components
DSC-25 2-port SFP28 card ports and LEDs
HPE Trusted Platform Module 2.0 guidelines
M.2 SSD pass-through card components
HPE NS204i-u Boot Device components
HPE NS204i-u Boot Device LED definitions
Cabling
Cabling guidelines
Cabling diagrams
Internal cabling management
Storage cabling
Storage controller cabling
4 LFF SAS/SATA drive controller cabling
2 SFF NVMe drive controller cabling
2 SFF SAS/SATA drive controller cabling
8 SFF NVMe drive controller cabling
8 SFF SAS/SATA drive controller cabling
8 + 2 SFF NVMe drive controller cabling
8 + 2 SFF SAS/SATA drive controller cabling
20 E3.S drive controller cabling
Drive power cabling
Energy pack cabling
Storage controller backup power cabling
Optical drive cabling
M.2 SSD pass-through card cabling
HPE NS204i Boot Device cabling

Pump signal cabling for the liquid cooling heatsink
OCP bandwidth upgrade cabling
Serial port cabling
Chassis intrusion detection switch cabling
Front I/O cabling
Front USB and DisplayPort cabling
Configuration resources
Updating firmware or system ROM
Configuring the server
Configuring storage controllers
Managing the HPE NS204i Boot Device
Deploying an OS
Configuring security
Optimizing the server
Server management
Managing Linux-based high performance compute clusters
Specifications
Environmental specifications
Mechanical specifications
Power supply specifications
HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply
Appendix I: Server coolant spill response
Eye and skin protection
Server coolant leak
Websites
Support and other resources
Accessing Hewlett Packard Enterprise Support
Accessing updates
Remote support
Warranty information
Regulatory information
Documentation feedback

Customer self repairCustomer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater
flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard
Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
MandatoryMandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you
will be charged for the travel and labor costs of this service.
OptionalOptional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you
require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of
warranty service designated for your product.
NOTE:NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour
delivery may be offered at an additional charge where geography permits. If assistance is required, you can contact the Hewlett Packard
Enterprise Support Center and a technician will help you over the telephone or by electronic means. Hewlett Packard Enterprise specifies in
the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where
it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard
Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the
courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty serviceParts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you
will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de
minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard
Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Obligatoire—Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif—Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client
d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention
peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
REMARQUEREMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation.
Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur
Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre
situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour
toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce
défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le
droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
HPE ProLiant DL325 Gen11 Server Maintenance and Service Guide 10

Service de garantie "pièces seules"Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange
fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del clienteRiparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard
Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in
fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come
riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie
di parti CSR:
Obbligatorie—Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad Hewlett Packard
Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali—Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se
tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del
tipo di garanzia previsto per il prodotto.
NOTANOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia,
Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da
un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La
consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può
richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una
parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di
tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo
di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard
Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componentiServizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del
servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente
invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self RepairCustomer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
ZwingendZwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von
Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
OptionalOptional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn
Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach
den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEISHINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu
erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile
mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist
eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das
Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett
Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard
Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken,
müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit
HPE ProLiant DL325 Gen11 Server Maintenance and Service Guide 11

der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil
nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt
Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für
Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett
Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
Reparaciones del propio clienteReparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair,
CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos.
Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise)
identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho
componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:
ObligatorioObligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la
sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
OpcionalOpcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que
puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar
costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTANOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el
usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la
sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si
la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia
técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con
el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos
deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett
Packard Enterprise, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos
deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido,
Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett
Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se
utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto
con su proveedor de servicios local.
Servicio de garantía exclusivo de componentesServicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las
condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo
adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita
a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y
de mano de obra de dicho servicio.
Customer Self RepairCustomer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum
beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen
(Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose
vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
VerplichtVerplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u
te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
OptioneelOptioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant.
Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening
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worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKINGOPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de
geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op
dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is
gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard
Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het
defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte
onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte
onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie
door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett
Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
Garantieservice "Parts Only"Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de
Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht
Reparo feito pelo clienteReparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o
tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard
Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a
Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
ObrigatóriaObrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão
cobradas as despesas de transporte e mão-de-obra do serviço.
OpcionalOpcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No
entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo
de serviço de garantia destinado ao produto.
OBSERVAÇÃOOBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a
garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a
marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições
geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre
em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard
Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a
peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett
Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as
despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o
fornecedor de serviços local.
Serviço de garantia apenas para peçasServiço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de
garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão
cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalogIllustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
SubtopicsSubtopics
Mechanical componentsMechanical components
System componentsSystem components
Server optionsServer options
Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information,
see the Hewlett Packard Enterprise PartSurfer website:
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https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer
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ItemItem DescriptionDescription
1 LFF drive configuration middle cover spare part
2 Access panel spare part
3 Chassis medium base pan spare part
4 Serial port blank spare part
5 OCP slot blank spare part
6 Secondary riser cage blank spare part
7 One-slot primary/secondary riser cage spare part
8 Left OCP Slot 21 rail spare part
9 Cable management arm spare parts
10 Rack rail spare parts
11 Left DIMM guard spare part
12 Right DIMM guard spare part
13 DIMM blank spare part
14 Energy pack retention latch spare part
15 Chassis ears spare part
16 Front bezel spare part
17 Universal media bay blank spare part
18 Optical drive bay blank spare part
19 SFF drive blank spare part
20 LFF drive blank spare part
21 E3.S drive blank spare part
22 Air baffle spare part
23 Energy pack holder spare part
SubtopicsSubtopics
LFF drive configuration middle cover spare partLFF drive configuration middle cover spare part
Access panel spare partAccess panel spare part
Chassis medium base pan spare partChassis medium base pan spare part
Miscellaneous blank spare partsMiscellaneous blank spare parts
Secondary riser cage blank spare partSecondary riser cage blank spare part
One-slot primary/secondary riser cage spare partOne-slot primary/secondary riser cage spare part
Left OCP Slot 21 rail spare partLeft OCP Slot 21 rail spare part
Cable management arm spare partsCable management arm spare parts
Rack rail spare partsRack rail spare parts
DIMM guard spare partsDIMM guard spare parts
DIMM blank spare partDIMM blank spare part
Energy pack retention latch spare partEnergy pack retention latch spare part
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Chassis ears spare partChassis ears spare part
Front bezel spare partFront bezel spare part
Optical drive bay blank spare partOptical drive bay blank spare part
Drive blank spare partsDrive blank spare parts
Air baffle spare partAir baffle spare part
Energy pack holder spare partEnergy pack holder spare part
LFF drive configuration middle cover spare partLFF drive configuration middle cover spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
LFF drive configuration middle cover P59453-001
For more information on the removal and replacement procedures, see Removing and replacing the LFF drive configuration middle cover.
Access panel spare partAccess panel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Access panel P52472-001
For more information on the removal and replacement procedures, see Removing and replacing the access panel.
Chassis medium base pan spare partChassis medium base pan spare part
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
Chassis medium base pan P52473-001
For more information on the removal and replacement procedures, see Removing and replacing the chassis medium base pan.
Miscellaneous blank spare partsMiscellaneous blank spare parts
Customer self repair: MandatoryMandatory
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