HPE ProLiant Gen9 User manual

HPE ProLiant Gen9 Troubleshooting Guide
Volume II: Error Messages
Part Number: 795673-005
Published: January 2018
Edition: 6
Abstract
This guide provides a list of error messages associated with HPE ProLiant servers, Integrated
Lights-Out, Smart Array storage, Onboard Administrator, Virtual Connect, ROM, and Configuration
Replication Utility. This document is intended for the person who installs, administers, and
troubleshoots servers or server blades. Hewlett Packard Enterprise assumes you are qualified in
the servicing of computer equipment and trained in recognizing hazards in products with
hazardous energy levels.

© Copyright 2012, 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.

Contents
Introduction..................................................................................................6
Overview..............................................................................................................................................6
Troubleshooting resources.................................................................................................................. 6
HPE ProLiant server errors.........................................................................7
Array Diagnostics error messages...................................................................................................... 7
HPE Smart Storage Administrator Diagnostics Utility error messages.....................................7
POST error messages.......................................................................................................................35
Introduction to POST error messages.................................................................................... 35
100 Series...............................................................................................................................36
200 Series...............................................................................................................................38
300 Series...............................................................................................................................69
400 Series.............................................................................................................................103
500 Series.............................................................................................................................103
1500 Series...........................................................................................................................104
1600 Series...........................................................................................................................105
1700 Series...........................................................................................................................113
1800 Series...........................................................................................................................153
Integrated Management Log error messages................................................................................. 163
Introduction to Integrated Management Log error messages...............................................163
Automatic operating system shutdown initiated due to fan failure........................................163
Automatic Operating System Shutdown Initiated Due to Overheat Condition......................163
Operating System failure: Cause [NT].................................................................................. 164
Corrected Memory Error Threshold exceeded (Processor X, Memory Module Y)............... 164
Uncorrectable PCI Express Error (Slot X, Bus Y, Device Z, Function W, Error status
<hex value>).........................................................................................................................164
Uncorrectable Machine Check Exception (Board X, Processor Y, APIC ID <hex value>,
Bank <hex value> Status <hex value>)................................................................................164
System Fan Failure (Fan X, Location).................................................................................. 164
System Fans Not Redundant................................................................................................164
System Overheating (Zone X, Location)...............................................................................164
System Power Supplies Not Redundant...............................................................................165
System Power Supply Failure (Power Supply X)..................................................................165
Uncorrectable Memory Error (Slot X, Memory Module Y).................................................... 165
HPE ProLiant Gen9 power fault codes.................................................. 166
Front panel LED power fault codes................................................................................................. 166
HPE Smart Array errors.......................................................................... 167
Controller runtime LEDs.................................................................................................................. 167
P440ar controller LEDs.........................................................................................................167
P440 controller LEDs............................................................................................................168
P441 controller LEDs............................................................................................................168
P840 controller LEDs............................................................................................................169
Cache module LEDs........................................................................................................................170
Smart Array Windows Event Log messages................................................................................... 172
Contents 3

Message identifiers 24578-24599.........................................................................................172
Message identifiers 24600-24624.........................................................................................181
Message identifiers 24625-24649.........................................................................................186
Message identifiers 24650-24674.........................................................................................189
Message identifiers 24675-24699.........................................................................................193
Message identifiers 24700-24724.........................................................................................197
Message identifiers 24725-24749.........................................................................................206
Message identifiers 24750-24774.........................................................................................210
Message identifiers 24775-24799.........................................................................................215
Message identifiers 24800-24808.........................................................................................222
Smart Array Windows driver errors................................................................................................. 223
HPE Onboard Administrator errors....................................................... 225
Onboard Administrator error messages.......................................................................................... 225
SysLog messages........................................................................................................................... 239
Alertmail log messages.........................................................................................................239
Authentication and startup log messages.............................................................................240
CGI log messages................................................................................................................ 241
CLI log messages.................................................................................................................241
Interconnect bay log messages............................................................................................241
DHCP log messages............................................................................................................ 241
Enclosure-Link log messages...............................................................................................242
Non-volatile configuration log messages.............................................................................. 244
Firmware flash log messages............................................................................................... 245
Flash certificate, configuration, and storage log messages..................................................246
DNS network configuration log messages............................................................................247
LCD log messages............................................................................................................... 248
Operational log messages....................................................................................................250
Linux log messages..............................................................................................................257
Management log messages..................................................................................................257
OA internal log messages.....................................................................................................264
LDAP log messages............................................................................................................. 266
Redundancy log messages.................................................................................................. 266
SSO log messages...............................................................................................................267
Two-factor log messages......................................................................................................267
FIPS log messages...............................................................................................................268
VLAN log messages............................................................................................................. 268
Onboard Administrator SNMP traps................................................................................................269
Enclosure event notifications...........................................................................................................270
Command line event notifications....................................................................................................270
HPE Virtual Connect errors.....................................................................273
SNMP overview...............................................................................................................................273
SNMP traps.......................................................................................................................... 273
Virtual Connect Manager SysLog events........................................................................................ 283
Domain events (1000-1999)................................................................................................. 284
Enclosure events (2000-2999)..............................................................................................286
Ethernet Module events (3000-3999)................................................................................... 289
FC Module events (4000-4999)............................................................................................292
Server events (5000-5999)...................................................................................................293
Profile events (6000-6999)................................................................................................... 295
Ethernet Network events (7000-7999)..................................................................................296
FC Fabric events (8000-8999)..............................................................................................297
Unknown Module events (9000-9999)..................................................................................297
4Contents

Enet uplinkset events (17000-17999)...................................................................................298
CONREP errors........................................................................................ 300
Using CONREP...............................................................................................................................300
CONREP return codes.................................................................................................................... 300
CONREP screen output.................................................................................................................. 301
HPE iLO messages, traps, and errors................................................... 302
iLO POST LED indicators................................................................................................................302
Event log entries..............................................................................................................................302
RIBCL messages.............................................................................................................................311
HPE Insight Management Agents for Servers for Windows................319
Event log messages associated with SNMP traps.......................................................................... 319
Windows NT® event log format........................................................................................................319
Agent descriptions...........................................................................................................................320
Foundation agents...........................................................................................................................320
Event Identifiers 1105-1808..................................................................................................320
Event Identifiers 2048-2359..................................................................................................329
Event Identifiers 3072-3876..................................................................................................332
Event Identifiers 4352-4626..................................................................................................335
Storage agents................................................................................................................................ 338
Event Identifiers 256-774......................................................................................................338
Event Identifiers 1061-1098..................................................................................................341
Event Identifiers 1101-1199.................................................................................................. 348
Event Identifiers 1200-1294..................................................................................................374
Event Identifiers 1343-4613..................................................................................................392
Server agents.................................................................................................................................. 396
Event Identifiers 256-1024....................................................................................................396
Event Identifiers 1025-1092..................................................................................................399
Event Identifiers 1103-1183.................................................................................................. 407
Event Identifiers 1539-3352..................................................................................................442
Event Identifiers 5632-5684..................................................................................................444
NIC agents.......................................................................................................................................446
Event Identifiers 256-299......................................................................................................446
Event Identifiers 300-1293....................................................................................................449
Support and other resources................................................................. 455
Accessing Hewlett Packard Enterprise Support.............................................................................. 455
Accessing updates.......................................................................................................................... 455
Customer self repair........................................................................................................................ 456
Remote support...............................................................................................................................456
Warranty information....................................................................................................................... 456
Regulatory information.................................................................................................................... 457
Documentation feedback.................................................................................................................457
Acronyms and abbreviations................................................................. 458
Contents 5

Introduction
Overview
This guide is part of a two-volume set. HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting
provides procedures for resolving common issues. This guide, HPE ProLiant Gen9 Troubleshooting Guide,
Volume II: Error Messages, provides a list of error messages and information to assist with interpreting and
resolving error messages on ProLiant servers and server blades. Use these messages to troubleshoot and
optimize the operation of your Hewlett Packard Enterprise equipment.
Troubleshooting resources
The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades.
To access the troubleshooting resources, see the Hewlett Packard Enterprise website.
6 Introduction

HPE ProLiant server errors
Array Diagnostics error messages
HPE Smart Storage Administrator Diagnostics Utility error messages
This section contains a complete alphabetical list of all error messages presented by the HPE Smart Storage
Administrator Diagnostics Utility in the Array Diagnostics Report.
Array status: The array has failed
Symptom
Array status: The array has failed.
Cause
A physical drive or logical drive in the array has failed.
Action
Check for failed physical or logical drives in the array and correct any issues.
For more information, see "Physical drive issues" and "Logical drive issues" in the HPE ProLiant Gen9
Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.
Array status: The array currently has a drive erase operation queued, running, stopped or
completed on a logical or physical drive
Symptom
Array status: The array currently has a drive erase operation queued, running, stopped or completed on a
logical or physical drive.
Cause
A drive erase operation is queued, running, stopped, or has completed.
Action
No action is required.
Array Status: The array has a spare drive assigned which is smaller than the smallest data
drive in the array
Symptom
Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array.
Some operations in the array will not be available.
Cause
The spare drive is not large enough.
HPE ProLiant server errors 7

Action
Replace the spare drive with a drive that is at least the size of the smallest data drive in the array.
For more information, see the product maintenance and service guide on the Hewlett Packard Enterprise
website.
Cache module: The cache for this controller is temporarily disabled since a snapshot is in
progress
Symptom
Cache module: The cache for this controller is temporarily disabled since a snapshot is in progress. The
controller requires a reboot to enable the cache. Until the reboot occurs, cache module operations such as
Expansion, Extension, and Migration are disabled.
Cause
A snapshot is in progress.
Action
Reset the controller to enable the cache.
Cache module operations such as Expansion, Extension, and Migration are disabled until the reboot
completes.
Cache module: The batteries were hot-removed
Symptom
Cache module: The batteries were hot-removed.
Cause
The cache module batteries were removed.
Action
Install the batteries.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Cache module: The cache is disabled because a capacitor has failed to charge to an
acceptable level
Symptom
Cache module: The cache is disabled because a capacitor has failed to charge to an acceptable level.
Cause
The cache module battery will not charge.
Action
Replace the cache module battery.
8 Cache module: The cache for this controller is temporarily disabled since
a snapshot is in progress

For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Cache module: The cache is disabled because a flash memory or capacitor hardware
failure has been detected
Symptom
Cache module: The cache is disabled because a flash memory or capacitor hardware failure has been
detected.
Cause
A failure has been detected in one of the following:
• Flash memory
• Battery hardware
Action
Contact Hewlett Packard Enterprise technical support. For more information, see "Accessing Hewlett
Packard Enterprise support."
Cache module: The cache is disabled because the backup operation to flash memory failed
Symptom
Cache module: The cache is disabled because the backup operation to flash memory failed.
Cause
The backup operation did not complete.
Action
1. Reseat the controller cache module.
2. If the issue persists, contact Hewlett Packard Enterprise support. For more information, see "Accessing
Hewlett Packard Enterprise support."
Cache module: The cache is disabled because the batteries are low on the redundant
controller
Symptom
Cache module: The cache is disabled because the batteries are low on the redundant controller.
Cause
The batteries are not charged.
Action
Replace the batteries if the batteries do not recharge within 36 powered-on hours.
Cache module: The cache is disabled because a flash memory or capacitor
hardware failure has been detected 9

For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Cache module: The cache is disabled because the batteries are low
Symptom
Cache module: The cache is disabled because the batteries are low.
Cause
The batteries are not charged.
Action
Replace the batteries if the batteries do not recharge within 36 powered-on hours.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Cache module: The cache is disabled because the charge on the flash-memory capacitor is
too low
Symptom
Cache module: The cache is disabled because the charge on the flash-memory capacitor is too low.
Cause
• The battery is not charged.
• The battery has failed.
Action
Replace the battery if it does not recharge within 10 minutes.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Cache module: The cache is disabled because the restore operation from flash memory
failed
Symptom
Cache module: The cache is disabled because the restore operation from flash memory failed.
Cause
The restore operation did not complete.
Action
1. Reseat the controller cache module.
2. If the issue persists, contact Hewlett Packard Enterprise support. For more information, see "Accessing
Hewlett Packard Enterprise support."
10 Cache module: The cache is disabled because the batteries are low

Cache module: The cache is disabled because there are no capacitors attached to the
cache module
Symptom
Cache module: The cache is disabled because there are no capacitors attached to the cache module.
Cause
No capacitors are installed.
Action
Install a capacitor.
For more information, see the user guide on the Hewlett Packard Enterprise website.
Cache module: This controller has been set up to be a part of a redundant pair of
controllers
Symptom
Cache module: This controller has been set up to be a part of a redundant pair of controllers but the cache
module cache sizes are different on the two controllers. Make certain that both controllers are using cache
modules with the same amount of cache memory installed.
Cause
The cache modules installed are not of the same capacity.
Action
Ensure that both controllers have the same amount of memory installed.
Cache module: This controller's firmware is not backward compatible with the cache
module revision
Symptom
Cache module: This controller's firmware is not backward compatible with the cache module revision.
Cause
The controller firmware is not compatible with the cache module.
Action
1. Update the controller to the latest firmware.
For more information, see "Keeping the system current" in the HPE ProLiant Gen9 Troubleshooting Guide,
Volume I on the Hewlett Packard Enterprise website.
2. If the issue persists, contact Hewlett Packard Enterprise support.
For more information, see "Accessing Hewlett Packard Enterprise support."
Cache module: The cache is disabled because there are no capacitors
attached to the cache module 11

Controller State: A logical drive is configured with a newer version of the Array
Configuration tools than is currently running
Symptom
Controller State: A logical drive is configured with a newer version of the Array Configuration tools than is
currently running. Please obtain a newer version of the Array Configuration tools to configure or diagnose this
controller.
Cause
A logical drive is configured with a newer version of the Array Configuration tools than what is currently
running.
Action
Obtain the latest version of HPE SSA.
For more information, see "Keeping the system current" in the HPE ProLiant Gen9 Troubleshooting Guide,
Volume I on the Hewlett Packard Enterprise website.
Controller State: The array controller contains a volume that was created with a different
version of controller firmware
Symptom
Controller State: The array controller contains a volume that was created with a different version of controller
firmware and is not backward-compatible with the current version of firmware. You may reconfigure the
controller, but the existing configuration and data will be overwritten and potentially lost.
Cause
The volume was created with a version of the controller firmware that is not backward-compatible with the
current version.
Action
1. Upgrade the controller to the latest firmware.
For more information, see "Keeping the system current" in the HPE ProLiant Gen9 Troubleshooting Guide,
Volume I on the Hewlett Packard Enterprise website.
2. If the issue persists, move the configured arrays back to the original controller.
Controller State: The array controller contains more logical drives than are supported in
the current configuration
Symptom
Controller State: The array controller contains more logical drives than are supported in the current
configuration. Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to
the controller will result in the loss of all existing data on the disabled volume(s).
Cause
The array controller contains more logical drives than are supported in the current configuration.
12 Controller State: A logical drive is configured with a newer version of the
Array Configuration tools than is currently running

Action
1. Identify the drives that contain the lost logical volumes.
2. Do one of the following:
• Move the drives to another controller where the logical volumes can be recreated.
• If a drive contains a valid logical volume that is in use and a lost logical volume, then do not move that
drive to another controller.
Controller State: The array controller contains one or more logical drives with a RAID level
that is not supported in the current configuration
Symptom
Controller State: The array controller contains one or more logical drives with a RAID level that is not
supported in the current configuration. Any configuration command (e.g. logical drive creation, array
expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled
volume(s).
Solution 1
Cause
The configuration requires more drives than are currently supported.
Action
1. If this message is observed after moving a configured array of drives from another controller, do the
following:
a. Upgrade the firmware on this controller.
b. Make sure that the cache module is installed. Install the cache module if not present.
c. If the issue persists, power down the and move the drives back to the original controller.
Solution 2
Action
1. If this message is observed without any drive movement, do the following:
a. Make sure that the cache module is working.
b. Replace the cache module, if required.
Controller State: The array controller contains one or more logical drives with
a RAID level that is not supported in the current configuration 13

c. If the issue persists, power down the and move the drives back to the original controller.
d. If the issue persists, contact Hewlett Packard Enterprise support.
Controller State: The array controller contains redundant connections to one or more
physical drives that are not supported in the current configuration
Symptom
Controller State: The array controller contains redundant connections to one or more physical drives that are
not supported in the current configuration. Please remove the redundant connection(s) or, if your controller
supports it, install the appropriate license key to enable the dual domain feature.
Cause
The array controller contains unsupported redundant connections.
Action
1. Do one of the following:
• Remove the redundant connections.
• Install a license key to enable the dual-domain feature.
Controller State: The array controller has a configuration that requires more physical
drives than are currently supported
Symptom
Controller State: The array controller has a configuration that requires more physical drives than are currently
supported. You may reconfigure the controller, but the existing configuration and data will be overwritten and
potentially lost.
Solution 1
Cause
The configuration requires more drives than are currently supported.
Action
1. If this message is observed after moving a configured array of drives from another controller, do the
following:
14 Controller State: The array controller contains redundant connections to
one or more physical drives that are not supported in the current configuration

a. Upgrade the firmware on this controller.
b. Make sure that the cache module is installed. Install the cache module if not present.
c. If the issue persists, power down the and move the drives back to the original controller.
Solution 2
Action
1. If this message is observed without any drive movement, do the following:
a. Make sure that the cache module is working.
b. Replace the cache module, if required.
c. If the issue persists, power down the and move the drives back to the original controller.
d. If the issue persists, contact Hewlett Packard Enterprise support.
Controller State: The array controller has an unknown disabled configuration status
message
Symptom
Controller State: The array controller has an unknown disabled configuration status message. Any
configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will
result in the loss of all existing data on the disabled volume(s).
Cause
The array controller has an unknown disabled configuration status message.
Action
Contact Hewlett Packard Enterprise technical support. For more information, see "Accessing Hewlett
Packard Enterprise support."
Controller State: The array controller has an unsupported configuration
Symptom
Controller State: The array controller has an unsupported configuration. You may reconfigure the controller,
but the existing configuration and data will be overwritten and potentially lost.
Solution 1
Cause
The array controller has an unsupported configuration.
Action
1. If this message is observed after moving a configured array of drives from another controller, do the
following:
Controller State: The array controller has an unknown disabled configuration
status message 15

a. Upgrade the firmware on this controller.
b. Make sure that the cache module is installed. Install the cache module if not present.
c. If the issue persists, power down the and move the drives back to the original controller.
Solution 2
Action
1. If this message is observed without any drive movement, do the following:
a. Be sure that the cache module is working.
b. Replace the cache module, if required.
c. If the issue persists, contact Hewlett Packard Enterprise support.
Controller State: The array controller is connected to an expander card or an external
enclosure
Symptom
Controller State: The array controller is connected to an expander card or an external enclosure and is
operating without a memory board. If there are physical drives attached to the expander card or external
enclosure, and those drives contain any logical drives, then making any configuration change will lead to
potential data loss on those logical drives.
Cause
A cache memory module is not installed.
Action
Install a cache memory module.
For more information, see the user guide on the Hewlett Packard Enterprise website.
Controller State: The array controller is operating without a memory board and contains
more logical drives than are supported in the current configuration
Symptom
Controller State: The array controller is operating without a memory board and contains more logical drives
than are supported in the current configuration. Any configuration command (e.g. logical drive creation, array
expansion, etc.) or modification to the controller will result in the loss of all existing data on the disabled
volume(s).
Cause
A cache memory module is not installed.
Action
Install a cache memory module.
16 Controller State: The array controller is connected to an expander card
or an external enclosure

For more information, see the user guide on the Hewlett Packard Enterprise website.
Controller State: The array controller is operating without a memory board and has a bad
volume position
Symptom
Controller State: The array controller is operating without a memory board and has a bad volume position.
Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller
will result in the loss of all existing data on the disabled volume(s).
Cause
A cache memory module is not installed.
Action
Install a cache memory module.
For more information, see the user guide on the Hewlett Packard Enterprise website.
Controller State: The array controller is operating without a memory board and has an
invalid physical drive connection
Symptom
Controller State: The array controller is operating without a memory board and has an invalid physical drive
connection. Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to
the controller will result in the loss of all existing data on the disabled volume(s).
Cause
A cache memory module is not installed.
Action
Install a cache memory module.
For more information, see the user guide on the Hewlett Packard Enterprise website.
Controller State: The array controller is operating without a memory board
Symptom
Controller State: The array controller is operating without a memory board (RAID) and contains one or more
logical drives with a RAID level that is not supported in the current configuration. Any configuration command
(e.g. logical drive creation, array expansion, etc.) or modification to the controller will result in the loss of all
existing data on the disabled volume(s).
Cause
A cache memory module is not installed.
Action
Install a cache memory module.
Controller State: The array controller is operating without a memory board and
has a bad volume position 17

For more information, see the user guide on the Hewlett Packard Enterprise website.
Controller State: The controller cannot be configured. CACHE STATUS PROBLEM
DETECTED
Symptom
Controller State: The controller cannot be configured. CACHE STATUS PROBLEM DETECTED: The cache
on this controller has a problem. To prevent data loss, configuration changes to this controller are not allowed.
Please replace the cache to be able to continue to configure this controller.
Cause
The cache module has failed.
Action
Replace the cache module.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise website.
Controller State: The HBA does not have an access ID
Symptom
Controller State: The HBA does not have an access ID. External SCSI array controllers that support SSP
require HBAs to have an access ID.
Cause
The HBA does not have an access ID.
Action
1. Upgrade the HBA.
For more information, see "Keeping the system current" in the HPE ProLiant Gen9 Troubleshooting Guide,
Volume I on the Hewlett Packard Enterprise website.
2. If the issue persists, contact Hewlett Packard Enterprise support.
For more information, see "Accessing Hewlett Packard Enterprise support."
Drive Offline due to Erase Operation: The logical drive is offline from having an erase in
progress
Symptom
Drive Offline due to Erase Operation: The logical drive is offline from having an erase in progress.
Cause
An erase operation is in progress.
Action
No action is required.
18 Controller State: The controller cannot be configured. CACHE STATUS
PROBLEM DETECTED

The logical drive will be offline temporarily. Logical drive migrate and extend operations are not possible while
the erase operation is in progress.
Drive Offline due to Erase Operation: The physical drive is currently queued for erase
Symptom
Drive Offline due to Erase Operation: The physical drive is currently queued for erase.
Cause
An erase operation is in progress.
Action
No action is required.
The logical drive containing this physical drive cannot be migrated or extended while the erase operation is in
progress.
Drive Offline due to Erase Operation: The physical drive is offline and currently being
erased
Symptom
Drive Offline due to Erase Operation: The physical drive is offline and currently being erased.
Cause
An erase operation is in progress.
Action
No action is required.
The logical drive containing this physical drive cannot be migrated or extended while the erase operation is in
progress.
Drive Offline due to Erase Operation: The physical drive is offline and the erase process
has been failed
Symptom
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has been failed. The
drive may now be brought online through the re-enable erased drive command in SSA.
Cause
The erase process has failed.
Action
Re-enable the physical drive using HPE SSA.
Drive Offline due to Erase Operation: The physical drive is currently queued
for erase 19

For more information, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website.
Drive Offline due to Erase Operation: The physical drive is offline and the erase process
has completed
Symptom
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has completed. The
drive may now be brought online through the re-enable erased drive command in SSA.
Cause
The erase process completed.
Action
Re-enable the physical drive using HPE SSA.
For more information, see the HPE Smart Storage Administrator User Guide on the Hewlett Packard
Enterprise website.
Drive Offline due to Erase Operation: The physical drive is offline from having an erase in
progress
Symptom
Drive Offline due to Erase Operation: The physical drive is offline from having an erase in progress.
Cause
An erase operation is in progress.
Action
No action is required.
The logical drive containing this physical drive cannot be migrated or extended while the erase operation is in
progress.
Failed Array Controller: code:(lockup Code): Restart the server and run a diagnostic report
Symptom
Failed Array Controller: code:(lockup Code): Restart the server and run a diagnostic report. Install the latest
version of controller firmware. If the condition persists, the controller may need to be replaced or require
service.
Solution 1
Cause
The controller does not have the latest firmware.
Action
Update the server to the latest firmware.
20 Drive Offline due to Erase Operation: The physical drive is offline and the
erase process has completed