HPE AR64z Manual

HPE AR64z Server Maintenance and
Service Guide
Part Number: P03079-003
Published: July 2019
Edition: 3
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.

© Copyright 2018–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
AMI® and MegaRAC® are trademarks of American Megatrend Incorporation.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Marvell® and ThunderX2® are registered trademarks of Marvell and/or its affiliates.

Contents
Illustrated parts catalog..........................................................................6
Mechanical components............................................................................................................... 6
GPU blank spare part.........................................................................................................6
PCI air baffle spare part..................................................................................................... 6
Server air baffle spare part.................................................................................................7
System components......................................................................................................................7
PCIe riser board spare parts.............................................................................................. 8
Marvell ThunderX2 processor spare parts......................................................................... 8
SFP+ riser spare part......................................................................................................... 8
System board spare part....................................................................................................9
DIMM spare parts...............................................................................................................9
Heatsink spare parts.......................................................................................................... 9
System battery spare part.................................................................................................. 9
Bayonet board spare parts.................................................................................................9
Server options.............................................................................................................................10
M.2 SATA SSD spare part................................................................................................10
OCP air baffle spare part..................................................................................................10
OCP network adapter spare part......................................................................................11
SFP transceiver spare part...............................................................................................11
SUV cable spare part....................................................................................................... 11
Customer self repair............................................................................. 12
Removal and replacement procedures...............................................21
Required tools.............................................................................................................................21
Safety considerations..................................................................................................................21
Electrostatic discharge..................................................................................................... 21
Symbols on equipment.....................................................................................................21
Server warnings and cautions..........................................................................................22
Preparation procedures.............................................................................................................. 23
Power up the server......................................................................................................... 23
Power down the server.................................................................................................... 23
Remove the server...........................................................................................................24
Remove the expansion cage cover..................................................................................25
Remove the expansion cage............................................................................................26
Install the expansion cage cover......................................................................................27
Install the expansion cage................................................................................................28
Install the server...............................................................................................................29
Disconnecting and replacing the SUV cable...............................................................................30
Removing and replacing a transceiver........................................................................................30
Removing and replacing a bayonet board.................................................................................. 31
Removing and replacing the PCI air baffle..................................................................................32
Removing and replacing an expansion board from the front PCIe riser slot...............................33
Removing and replacing an expansion board from the rear PCIe riser slot............................... 34
Removing and replacing the front PCIe riser board....................................................................36
Removing and replacing the rear PCIe riser board.....................................................................36
Removing and replacing the GPU blank.....................................................................................38
Removing and replacing the OCP network adapter....................................................................39
3

Removing and replacing the OCP air baffle................................................................................40
Removing and replacing the SFP+ riser..................................................................................... 41
Removing and replacing the server air baffle..............................................................................42
Removing and replacing a DIMM................................................................................................43
Removing and replacing a heatsink............................................................................................44
Removing a heatsink........................................................................................................44
Replacing a heatsink........................................................................................................45
Removing and replacing a processor......................................................................................... 47
Removing a processor..................................................................................................... 47
Replacing a processor..................................................................................................... 50
Removing and replacing an M.2 SATA SSD............................................................................... 53
System battery replacement....................................................................................................... 54
System battery information...............................................................................................54
Removing and replacing the system battery.................................................................... 54
Removing and replacing the system board.................................................................................56
Removing the system board............................................................................................ 56
Replacing the system board.............................................................................................59
Re-entering the server serial number and product ID...................................................... 64
Diagnostic tools.................................................................................... 65
Product QuickSpecs................................................................................................................... 65
AMI MegaRAC SP-X GUI........................................................................................................... 65
AMI Aptio Setup Utility................................................................................................................ 65
Launching the Embedded UEFI Shell ............................................................................. 65
USB support................................................................................................................................66
External USB support.......................................................................................................66
Component identification.....................................................................67
Rear panel components..............................................................................................................67
Server information pull tab............................................................................................... 67
Rear panel LEDs and button.......................................................................................................68
Server UID LED................................................................................................................69
System board components......................................................................................................... 69
System maintenance switch descriptions........................................................................ 70
DIMM slot locations..........................................................................................................71
DIMM label identification.................................................................................................. 71
PCIe riser slot definitions..................................................................................................73
PCIe slot description........................................................................................................ 73
System component health status................................................................................................74
Specifications........................................................................................75
Environmental specifications...................................................................................................... 75
Limited system operating temperature requirements.......................................................75
Mechanical specifications........................................................................................................... 76
Websites................................................................................................ 77
Support and other resources...............................................................78
Accessing Hewlett Packard Enterprise Support......................................................................... 78
Accessing updates......................................................................................................................78
HPE Proactive Care service........................................................................................................79
4

Warranty information...................................................................................................................79
Regulatory information................................................................................................................79
Documentation feedback............................................................................................................ 80
Acronyms and abbreviations...............................................................81
5

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1GPU blank spare part on page 6
2PCI air baffle spare part on page 6
4Server air baffle spare part on page 7
GPU blank spare part
Customer self repair on page 12: Mandatory
Description Spare part number
GPU blank P05647-001
For more information on the removal and replacement procedures, see Removing and replacing the
GPU blank on page 38.
PCI air baffle spare part
Customer self repair on page 12: Mandatory
6 Illustrated parts catalog

Description Spare part number
PCI air baffle P09287-001
For more information on the removal and replacement procedures, see Removing and replacing the
PCI air baffle on page 32.
Server air baffle spare part
Customer self repair on page 12: Mandatory
Description Spare part number
Server air baffle spare part P02410-001
For more information on the removal and replacement procedures, see Removing and replacing the
server air baffle on page 42.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Illustrated parts catalog 7

Item Description
1Front PCIe riser board spare part
2Rear PCIe riser board spare part
3Marvell ThunderX2 processor spare parts on page 8
4SFP+ riser spare part on page 8
5System board spare part on page 9
6DIMM spare parts on page 9
7Heatsink spare parts on page 9
8System battery spare part on page 9
9Large bayonet board spare part
10 Small bayonet board spare part
PCIe riser board spare parts
Customer self repair on page 12: Optional
Description Spare part number
Front PCIe riser board P02420-001
Rear PCIe riser board P02419-001
For more information on the removal and replacement procedures for the front PCIe riser board, see
Removing and replacing the front PCIe riser board on page 36.
For more information on the removal and replacement procedures for the rear PCIe riser board, see
Removing and replacing the rear PCIe riser board on page 36.
Marvell ThunderX2 processor spare parts
Customer self repair on page 12: Optional
Description Spare part number
2.00 GHz, Marvell ThunderX2 CN9975-2000, 28C, 150 W P02413-001
2.20 GHz, Marvell ThunderX2 CN9980-2200, 32C, 180 W P03929-001
For more information on the removal and replacement procedures, see Removing and replacing a
processor on page 47.
SFP+ riser spare part
Customer self repair on page 12: Optional
Description Spare part number
SFP+ riser P02409-001
For more information on the removal and replacement procedures, see Removing and replacing the
SFP+ riser on page 41.
8Illustrated parts catalog

System board spare part
Customer self repair on page 12: Optional
Description Spare part number
System board P02422-001
For more information on the removal and replacement procedures, see Removing and replacing the
system board on page 56.
DIMM spare parts
Customer self repair on page 12: Mandatory
Description Spare part number
8 GB, dual-rank x8 PC4-2666V-R P06183-001
16 GB, dual-rank x8 PC4-2666V-R P06184-001
32 GB, dual-rank x4 PC4-2666V-R P06185-001
For more information on the removal and replacement procedures, see Removing and replacing a
DIMM on page 43.
Heatsink spare parts
Customer self repair on page 12: Optional
Description Spare part number
Heatsink for processor 1(B) P02417-001
Heatsink for processor 2(A) P02418-001
For more information on the removal and replacement procedures, see Removing and replacing a
heatsink on page 44.
System battery spare part
Customer self repair on page 12: Mandatory
Description Spare part number
System battery 234556-001
For more information on the removal and replacement procedures, see System battery replacement on
page 54.
Bayonet board spare parts
Customer self repair on page 12: Optional
Description Spare part number
Large bayonet board P02421-001
Small bayonet board P02416-001
Illustrated parts catalog 9

For more information on the removal and replacement procedures, see Removing and replacing a
bayonet board on page 31.
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1M.2 SATA SSD spare part on page 10
2OCP air baffle spare part on page 10
3OCP network adapter spare part on page 11
4SFP transceiver spare part on page 11
5SUV cable spare part on page 11*
* Not shown
M.2 SATA SSD spare part
Customer self repair on page 12: Mandatory
Description Spare part number
960 GB SATA MU M.2 2280 DS SSD 875852-001
For more information on the removal and replacement procedures, see Removing and replacing an M.2
SATA SSD on page 53.
OCP air baffle spare part
Customer self repair on page 12: Mandatory
10 Illustrated parts catalog