HPE ProLiant Gen9 User manual

Intelligent Provisioning User Guide for
HPE ProLiant Gen9 Servers and HPE
Synergy
Part Number: 794362-009
Published: November 2017
Edition: 1
Abstract
This document details how to access and use the Intelligent Provisioning software, including
tasks such as installing an OS, updating firmware, software, and drivers, and to performing
some diagnostic tests. Intelligent Provisioning is included in the optimized server support
software from the Service Pack for ProLiant (SPP). This document is intended for
administrators experienced in using ProLiant Gen9 servers and HPE Synergy compute
modules.

© Copyright 2012, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.

Contents
Introduction............................................................................................. 6
About Intelligent Provisioning........................................................................................................6
Intelligent Provisioning operation.................................................................................................. 6
Accessing Intelligent Provisioning ................................................................................................7
Navigating Intelligent Provisioning ............................................................................................... 8
Completing initial configuration and registration tasks .....................9
Initial configuration and registration tasks.....................................................................................9
Software installed with Intelligent Provisioning............................................................................. 9
Step 1: Setting Intelligent Provisioning preferences..................................................................... 9
Date selection key sequences .......................................................................................... 9
Setting preferences.......................................................................................................... 10
Step 2: Activating Intelligent Provisioning................................................................................... 11
Re-enabling Intelligent Provisioning.................................................................................12
Step 3: Registering for HPE remote support...............................................................................12
HPE embedded remote support.......................................................................................12
Device support.......................................................................................................13
Data collected by HPE remote support............................................................................ 13
HPE Proactive Care service.............................................................................................14
Prerequisites for remote support registration................................................................... 14
Registering for Insight Online direct connect .................................................................. 15
Registering for Insight Remote Support central connect .................................................17
Registering for remote support after the initial configuration and registration tasks........ 18
Reinstalling Intelligent Provisioning ........................................................................................... 18
Reinstalling from an ISO image....................................................................................... 18
Reinstalling from an RPM package (Linux only).............................................................. 19
Server configuration and OS installation .......................................... 20
Configuring the server and installing an OS............................................................................... 20
Server support and special characters....................................................................................... 20
Source media types and installation methods supported for each OS....................................... 20
Using an SD card as a boot device..................................................................................20
Step 1: Selecting hardware settings........................................................................................... 21
Step 2: Selecting the OS.............................................................................................................23
Step 3: Entering OS information................................................................................................. 27
Entering OS information required for recommended installations....................................27
Entering OS information required for customized installations........................................ 27
Step 4: Reviewing your settings..................................................................................................29
Checking installation parameters................................................................................................29
Performing maintenance...................................................................... 30
Downloading Active Health System data ................................................................................... 30
Logging in to Active Health System Viewer......................................................................31
Uploading an AHS log to AHSV....................................................................................... 32
Setting Intelligent Provisioning Preferences .............................................................................. 32
Using Smart Storage Administrator (SSA) .................................................................................33
Contents 3

HPE SSA features............................................................................................................33
Accessing HPE SSA........................................................................................................ 33
Configuration....................................................................................................................34
Diagnostics/SmartSSD.....................................................................................................34
Using Quick Configs ...................................................................................................................35
Intelligent Provisioning Quick Configs settings and corresponding UEFI System
Utilities settings................................................................................................................ 35
Using HPE remote support ........................................................................................................ 36
Unregistering from remote support.................................................................................. 36
Unregistering from Insight Online direct connect ................................................. 37
Unregistering from Insight Remote Support central connect ................................37
Editing the web proxy settings (Insight Online direct connect only) ................................ 37
Using License Management ...................................................................................................... 38
Updating Intelligent Provisioning and component firmware ....................................................... 38
Determining the installed Intelligent Provisioning version................................................ 39
Using Deployment Settings ........................................................................................................39
Creating a Deployment Settings package........................................................................39
Performing Deployment Settings package-level actions..................................................40
Entering or changing individual settings for a Deployment Settings package..................41
Entering version information..................................................................................41
Entering firmware update settings.........................................................................42
Entering array configuration settings.....................................................................42
Entering operating system information..................................................................42
Entering Remote Support information................................................................... 43
Entering ROM settings.......................................................................................... 44
Entering system options........................................................................................ 44
Insight Diagnostics......................................................................................................................44
Accessing Insight Diagnostics..........................................................................................45
Using iLO Configuration Utility ................................................................................................... 45
Viewing iLO summary information....................................................................................46
Editing iLO Access Settings............................................................................................. 46
Editing iLO Management Settings....................................................................................49
Editing network interface settings.................................................................................... 51
Adding or Editing User Administration............................................................................. 54
Resetting iLO....................................................................................................................55
Using the Erase Utility ................................................................................................................56
Erase Utility options..........................................................................................................56
Using the Erase Utility......................................................................................................56
Using Secure Erase......................................................................................................... 57
Advanced topics................................................................................... 58
Using a provided script to create an Intelligent Provisioning update mirror ............................... 58
Creating an Intelligent Provisioning update mirror ..................................................................... 58
Using the USB Key Utility............................................................................................................62
Prerequisites.................................................................................................................... 62
Creating a bootable USB key...........................................................................................62
Troubleshooting.................................................................................... 64
Basic troubleshooting techniques............................................................................................... 64
Troubleshooting general issues ................................................................................................. 64
Installation interrupted when deploying a profile.............................................................. 64
Unable to boot in UEFI Mode...........................................................................................64
AHS Download Utility does not download the AHS logs..................................................64
Cannot access HPE SSA.................................................................................................65
4Contents

OS-assisted DVD acting as a manual installation............................................................65
System Information page not displaying information....................................................... 65
Active Health System (AHS) log option selected for Secure Erase................................. 66
Installation fails with SD card........................................................................................... 66
Intelligent Provisioning does not launch when F10 is pressed.........................................66
Date Selector screen does not appear.............................................................................67
Troubleshooting Windows-specific issues ................................................................................. 67
Installation of Microsoft Hyper-V Server 2012 R2 fails.....................................................67
Windows installation fails................................................................................................. 67
Integrated Management Log (IML) not generated........................................................... 67
Microsoft Hyper-V Server 2012 installation fails.............................................................. 68
No information on the System Management Homepage................................................. 68
Troubleshooting Linux-specific issues ....................................................................................... 68
Manual installation of SUSE Linux Enterprise Server 12 fails..........................................68
Installation of SUSE Linux Enterprise Server 12 halts..................................................... 69
Firmware update fails for Linux x86_64........................................................................... 69
Unable to browse Red Hat OS.........................................................................................69
Unable to proceed with Recommended installation of Red Hat Enterprise Linux 6.........70
Recommended installation of Red Hat OS hangs............................................................70
Troubleshooting VMware-specific issues ...................................................................................70
Continue arrow is not visible during ESXi Custom installation ........................................71
Server reboots during VMware Recommended installation............................................. 71
Installing VMware ESXi Custom Image........................................................................... 71
VMware ESXi install on a multiple controller system fails................................................71
Troubleshooting HPE Synergy-specific issues .......................................................................... 72
Cannot perform maintenance tasks in Intelligent Provisioning ....................................... 72
Cannot configure using Intelligent Provisioning when HPE OneView is managing
resources..........................................................................................................................72
Cannot boot Intelligent Provisioning from HPE OneView.................................................72
HPE Synergy cannot connect to the network share or FTP server..................................73
iLO, Erase, Inisght Remote Support, AHS download, and firmware update functions
do not function on an HPE Synergy compute module..................................................... 73
Customer advisories................................................................................................................... 73
Intelligent Provisioning Recovery................................................................................................74
Websites................................................................................................ 75
Support and other resources...............................................................76
Accessing Hewlett Packard Enterprise Support......................................................................... 76
Accessing updates......................................................................................................................76
Customer self repair....................................................................................................................77
Remote support.......................................................................................................................... 77
Warranty information...................................................................................................................77
Regulatory information................................................................................................................78
Documentation feedback............................................................................................................ 78
Contents 5

Introduction
TIP:
The information in this guide is for using Intelligent Provisioning with ProLiant Gen9 servers and
HPE Synergy compute modules. For information on using Intelligent Provisioning with ProLiant
Gen8 Servers, see the Intelligent Provisioning user guide for ProLiant Gen8 servers available on the
Information Library (http://www.hpe.com/info/intelligentprovisioning/docs).
About Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant Gen9 servers and HPE
Synergy compute modules that replaces the SmartStart CDs and Smart Update Firmware DVD used with
previous generations of ProLiant servers. Intelligent Provisioning simplifies server setup, providing a
reliable and consistent way to deploy servers.
Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett
Packard Enterprise-branded versions of OS software, and integrates optimized server support software
from the Service Pack for ProLiant (SPP). SPP is a comprehensive systems software and firmware
solution for ProLiant servers, server blades, their enclosures, and HPE Synergy compute modules.
ProLiant Gen9 servers and HPE Synergy compute modules are preloaded with a basic set of firmware
and OS components, which are installed along with Intelligent Provisioning 2.xx.
After the server is running, you can update the firmware to install additional components and update any
components that have been outdated since the server was manufactured.
Intelligent Provisioning operation
Intelligent Provisioning for ProLiant Gen9 servers and HPE Synergy compute modules includes the
following components:
• Critical boot drivers for ProLiant servers
• Active Health System (AHS)
IMPORTANT:
• Although ProLiant Gen9 servers and HPE Synergy compute modules are pre-loaded with
firmware and drivers, you should update the firmware upon initial setup to ensure you have the
latest versions. Also, downloading and updating the latest version of Intelligent Provisioning
ensures the latest supported features are available.
• For ProLiant servers, firmware is updated using the Intelligent Provisioning Firmware Update
utility.
• For HPE Synergy compute modules, firmware is updated using HPE OneView.
• Do not update firmware if the version you are currently running is required for compatibility.
NOTE:
Intelligent Provisioning does not function within multihomed configurations. A multihomed host is
one that is connected to two or more networks or has two or more IP addresses.
6 Introduction

Intelligent Provisioning provides installation help for the following operating systems:
• Microsoft Windows Server 2008 R2 SP 1, Windows Server 2012, Windows Server 2012 R2, and
Windows Server 2016.
• Red Hat Enterprise Linux
• SUSE Linux Enterprise Server
• VMware ESXi/vSphere Custom Image
• Clear OS from HPE
Not all versions of an OS are supported. For more information about supported OSs for ProLiant Gen9
servers and HPE Synergy compute modules, see the operating systems and virtualization software
support for ProLiant servers.
Accessing Intelligent Provisioning
Procedure
1. Optional: If you access the server remotely, start an iLO remote console session.
a. Open a browser and enter https://<iLO host name or IP address> to log into the iLO
web interface.
b. On the login page, do one of the following:
• Enter a directory or local user account name and password, and click Log In.
• Click the HPE Zero Sign In button. This button is displayed when iLO is configured for Kerberos
network authentication.
c. Navigate to the Remote Console→Remote Console page.
d. Verify that your system meets the requirements for using the remote console application you want
to use.
e. Click the launch button for your selected application.
Alternatively, you can click an Integrated Remote Console link on the Overview page.
2. Restart or power on the server.
The server restarts and the ProLiant POST screen appears
3. Press F10 when prompted during the server POST.
When accessing Intelligent Provisioning, one of the following happens:
• If this is your first time using Intelligent Provisioning, on-screen prompts guide you through initial
configuration and registration tasks.
• If Intelligent Provisioning was previously accessed and the initial configuration and registration tasks
are complete, the Intelligent Provisioning home page is displayed. In the home screen, select one of
the following options to use Intelligent Provisioning:
◦Configure and Install
Accessing Intelligent Provisioning 7

NOTE: The Configure and Install option is not available for ProLiant SL, SE, and XL
Servers (except the ProLiant XL420 Gen9 Server).
◦Perform Maintenance
To exit Intelligent Provisioning, reboot the server by clicking the power icon at the top right of the page.
Navigating Intelligent Provisioning
To navigate through and modify settings in this menu-driven interface, use the navigation icons displayed
at the top right-hand corner and bottom left- and right-hand corners of the Intelligent Provisioning window.
These navigation icons are screen sensitive and are not displayed on all screens.
Icon Function
Home Returns to the Intelligent Provisioning home page, with the Configure and Install and
Perform Maintenance menus. This icon is available only after completing the initial
configuration and registration tasks.
Help Opens the online help to the section about the current screen.
System
Information
Displays system information, including the Intelligent Provisioning version.
Power Powers down or reboots the server.
Previous Returns you to the previous screen after validating and saving your choices.
Continue Takes you forward to the next screen after validating and saving your choices.
8 Navigating Intelligent Provisioning

Completing initial configuration and registration
tasks
When using Intelligent Provisioning for the first time, follow the on-screen prompts to perform initial
configuration and registration tasks.
Initial configuration and registration tasks
Initial configuration and registration includes the following tasks:
Procedure
1. Step 1: Setting Intelligent Provisioning preferences on page 9
2. Step 2: Activating Intelligent Provisioning on page 11
3. Step 3: Registering for HPE remote support on page 12
Software installed with Intelligent Provisioning
When a Windows system is installed using Intelligent Provisioning with Internet access, all the software
applications are automatically downloaded and installed. On other operating systems or on a Windows
system without Internet access, the following applications are not automatically installed with Intelligent
Provisioning. To install the following applications, run SPP.
• ProLiant Agentless Management Service (AMS)
• Network Configuration Utility for Windows
• HPE Smart Storage Administrator (HPE SSA)
• Lights-Out Online Configuration Utility
• Embedded diagnostics
NOTE:
Do the following:
1. Reboot the server.
2. Press F9 to access UEFI System Utilities, then select Embedded Applications > Embedded
Diagnostics.
Step 1: Setting Intelligent Provisioning preferences
The Set Preferences screen appears automatically the first time Intelligent Provisioning runs on a server.
Date selection key sequences
When selecting the date, you can use the following key sequences.
Completing initial configuration and registration tasks 9

•PAGE UP—Selects the previous month.
•PAGE DOWN—Selects the next month.
•CTRL + PAGE UP— Selects the previous year.
•CTRL + PAGE DOWN—Selects the next year.
•CTRL + HOME—Opens the date selector if closed, when the cursor is at date selector option.
NOTE:
If CTRL + HOME does not work, select the date selector manually.
•CTRL/COMMAND + HOME— Selects the current month.
•CTRL/COMMAND + LEFT—Selects the previous day.
•CTRL/COMMAND + RIGHT—Selects the next day.
•CTRL/COMMAND + UP— Selects the previous week.
•CTRL/COMMAND + DOWN—Selects the next week.
•ENTER—Selects the focused date.
•CTRL/COMMAND + END— Closes the date selector and erase the date.
•ESCAPE— Closes the date selector without a selection.
Setting preferences
Procedure
1. Choose your interface language and keyboard language.
2. Confirm that the system date and time are accurate.
3. To change the date or time, click the displayed date or time and use the displayed calendar or clock
to select the new values.
4. Read the End User License Agreement (EULA).
a. To continue using Intelligent Provisioning, click Accept.
Included in the EULA is a link for ancillary software, which contains a list of open source and
proprietary software developed or obtained through third parties. This link and all other links in the
EULA are not enabled, but can be accessed if entered into a browser.
b. To cancel using Intelligent Provisioning, click Reboot to exit the utility and reboot the server.
Intelligent Provisioning remains accessible.
5. Enter network settings.
6. Select the active NIC from the list, and then choose from one of the following IP addressing
schemes:
10 Setting preferences

a. DHCP Auto-Configuration—Hewlett Packard Enterprise recommends selecting DHCP to have
IP addresses assigned automatically to your server.
b. IPv4 Static—Selecting IPv4 adds four new fields: the static IPv4 address, network mask, gateway
address, and DNS address.
c. IPv6 Static—Selecting IPv6 adds two fields: the static IP address and the Gateway address.
7. Specify whether you are using a proxy. If you have a proxy on your network, you might need to
configure it for use with features that communicate across the network. If you choose Use Proxy,
enter a Proxy Address and Port.
8. Enter iLO network settings.
9. Select one of the following iLO network IP addressing schemes:
a. DHCP Auto-Configuration—Hewlett Packard Enterprise recommends selecting DHCP to have
IP addresses assigned automatically to your server.
b. IPv4 Static—Selecting IPv4 adds four new fields: the static IPv4 address, network mask, gateway
address, and DNS address.
c. Off—Selecting Off makes this server unavailable through iLO.
10. For more information about using iLO, see the iLO 4 user guide on the website (http://
www.hpe.com/info/ilo/docs).
11. Select a delivery option for System Software Updates for Intelligent Provisioning.
a. Hewlett Packard Enterprise website—Hewlett Packard Enterprise recommends selecting this
option to be prompted when updates are available and download all software updates for your
server from hpe.com.
b. HTTP/FTP—When prompted, enter an address in the URL field.
c. Disable—Select this to disable automatic updates if you plan to update your system software
manually.
12. Select the correct Time Zone.
13. Select the desired System Boot Mode.
NOTE:
Changes to the system boot mode are implemented during the OS installation process or in the
next POST.
14. Click the Continue right arrow to proceed automatically to Step 2: Activating Intelligent
Provisioning on page 11.
NOTE: To access this screen to change preferences at a later time, open the Perform
Maintenance menus, and then click Intelligent Provisioning Preferences.
Step 2: Activating Intelligent Provisioning
When logging on to Intelligent Provisioning for the first time, the Activation screen is viewable after the
Setting Preferences screen.
Step 2: Activating Intelligent Provisioning 11

Procedure
1. Select Activate (Recommended).
2. Click the Continue right arrow to proceed automatically to Step 3: Registering for HPE remote
support on page 12.
Disabling Intelligent Provisioning
• Select Disable (Not Recommended).
• Click the Continue right arrow. The server reboots. During POST, F10 is in red text on the screen,
indicating that the F10 key is disabled and Intelligent Provisioning is no longer accessible.
Re-enabling Intelligent Provisioning
Procedure
1. Reboot the server and, when prompted, press F9 to access the UEFI System Utilities.
2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Server Security > Intelligent Provisioning (F10 Prompt) and press Enter.
3. Select Enabled.
Step 3: Registering for HPE remote support
You can use the Get Connected to Hewlett Packard Enterprise screen to access the embedded
remote support feature and register the server for HPE remote support.
HPE embedded remote support
Intelligent Provisioning includes the embedded remote support feature, which allows you to register
supported servers for HPE remote support.
Connecting a server to Hewlett Packard Enterprise allows it to be remotely supported and to send
diagnostic, configuration, telemetry, and contact information to Hewlett Packard Enterprise. No other
business information is collected, and the data is managed according to the Hewlett Packard Enterprise
privacy statement, which you can review at the following website: http://www.hpe.com/info/privacy.
When you use the embedded remote support feature, choose from the following configuration options:
Insight Online direct connect and Insight Remote Support central connect.
Insight Online direct connect
Register a server directly with Insight Online without the need to set up an Insight Remote Support
centralized host server in your local environment. Insight Online will be your primary interface for remote
support information.
Insight Online is a Hewlett Packard Enterprise Support Center feature that enables you to view your
remotely monitored devices anywhere, anytime. It provides a personalized dashboard for simplified
tracking of IT operations and support information, including a mobile dashboard for monitoring when you
are on the go.
Insight Remote Support central connect
Register a server with Hewlett Packard Enterprise through an Insight Remote Support centralized host
server in your local environment. All configuration and service event information is routed through the
12 Re-enabling Intelligent Provisioning

host server. This information can be viewed by using the local Insight RS Console or the web-based view
in Insight Online (if it is enabled in Insight RS).
Device support
Embedded remote support registration is supported for the following device types:
Insight Online direct connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
Insight Remote Support central connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
If you use HPE OneView to manage your environment, use HPE OneView to register for remote support.
For more information, see the HPE OneView user guide.
Data collected by HPE remote support
When a server is registered for remote support, iLO collects Active Health System and server
configuration information, and then iLO or the Insight RS host server sends this information to Hewlett
Packard Enterprise. Active Health System information is sent every 7 days, and configuration information
is sent every 30 days. The following information is included:
•Registration—During server registration, iLO collects data to uniquely identify the server hardware.
Registration data includes the following:
◦ Server model
◦ Serial number
◦ iLO NIC address
•Service events—When service events are recorded, iLO collects data to uniquely identify the relevant
hardware component. Service event data includes the following:
◦ Server model
◦ Serial number
◦ Part number of the hardware component
◦ Description, location, and other identifying characteristics of the hardware component
•Configuration—During data collection, iLO collects data to enable proactive advice and consulting.
Configuration data includes the following:
◦ Server model
◦ Serial number
◦ Processor model, speed, and utilization
◦ Storage capacity, speed, and utilization
Device support 13

◦ Memory capacity, speed, and utilization
◦ Firmware/BIOS
◦ Installed drivers, services, and applications (if AMS is installed)
•Active Health System—During data collection, iLO collects data about the health, configuration, and
runtime telemetry of the server. This information is used for troubleshooting issues and closed-loop
quality analysis.
For information about data collection, see the iLO user guide.
HPE Proactive Care service
HPE Proactive Care service customers must register their servers for remote support to receive the
following Proactive Care features: Proactive Scan Report and Firmware and Software Version Report.
• The direct connect option requires the installation of AMS.
• The central connect option requires the installation of AMS or the SNMP/WBEM agents.
For more information, see the following website: http://www.hpe.com/services/proactivecarecentral .
Prerequisites for remote support registration
• The server supports embedded remote support registration through Intelligent Provisioning.
IMPORTANT:
If you use HPE OneView to manage your environment, use HPE OneView to register for remote
support. For more information, see the HPE OneView documentation at http://www.hpe.com/
info/oneview/docs.
• Your environment meets the requirements for remote support registration.
For more information, see the Insight Remote Support and Insight Online setup guide for ProLiant
Servers and BladeSystem c-Class Enclosures at the following website: http://www.hpe.com/info/
insightremotesupport/docs.
• A supported version of Intelligent Provisioning is installed. Version 2.01 or later is required for remote
support registration.
• iLO is configured as follows:
◦ A supported version of the iLO firmware is installed.
To address third-party software vulnerabilities, Hewlett Packard Enterprise recommends using iLO
4 2.03 or later.
◦ The time zone is set in iLO.
◦ This is required for communication between iLO and Insight Online.
◦ A DNS server is configured in iLO.
For information about configuring iLO, see the iLO 4 User Guide.
14 HPE Proactive Care service

• For Insight Remote Support central connect only: A supported version of the Insight RS software is
installed and configured on the Insight RS host server.
• For Insight Remote Support central connect only: The RIBCL protocol credentials for the server are
configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the Insight Remote Support
installation and configuration guide.
Registering for Insight Online direct connect
When you register for Insight Online direct connect, you must complete steps in both Intelligent
Provisioning and the Insight Online portal.
Registering for Insight Online direct connect (step 1)
Prerequisites
• Your environment meets the prerequisites for Insight Online direct connect registration.
• You have an HPE Passport account. For more information, see http://www.hpe.com/info/
insightonline.
Procedure
1. The remote support registration page opens after you complete Step 1 and Step 2 of the Intelligent
Provisioning initial configuration and registration tasks. It opens immediately if you navigated to the
Perform Maintenance page.
2. If the Get Connected to Hewlett Packard Enterprise window is not already open from the previous
step of the initial configuration and registration tasks, navigate to the Perform Maintenance page in
Intelligent Provisioning, and then select HPE Insight Remote Support.
3. Select Connect this server directly to HPE.
4. Enter your HPE Passport user ID and password.
5. Optional: If the server uses a web proxy server to access the Internet, click Show proxy information,
and then enter the following:
a. Web Proxy Server—The hostname or IP address.
b. Web Proxy Port
c. Web Proxy Username
d. Web Proxy Password
6. Click Register.
Intelligent Provisioning notifies you that Step 1 of the registration process is finished, and prompts you
to complete Step 2. Allow up to five minutes for your registration request to be fully processed.
Registering for Insight Online direct connect (step 2)
Registering for Insight Online direct connect 15

1. Navigate to the Insight Online website at http://www.hpe.com/info/InsightOnline, and then log in
with your HPE Passport credentials.
2. Follow the onscreen instructions in Insight Online, and provide your site, contact, and partner
information so Hewlett Packard Enterprise can deliver service for your server.
3. To streamline the process when you have multiple servers to register, complete Step 1 for all of the
servers, and then complete Step 2 for all of the servers during one Insight Online session.
4. For detailed instructions, see the Insight Remote Support and Insight Online setup guide for ProLiant
servers and BladeSystem c-Class enclosures.
Confirming that registration is complete
1. Return to the remote support registration page in Intelligent Provisioning, and then click Confirm.
Intelligent Provisioning notifies you that the registration process is finished.
2. To proceed to the Intelligent Provisioning home page, click the Continue right arrow.
Completing the post-registration steps
To ensure successful remote support operation, complete the following steps after you install the system
software:
1. Optional: Verify that the server operating system is running and AMS is installed.
Hewlett Packard Enterprise recommends installing AMS.
AMS is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
Using AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server name,
the displayed server name in Insight Online and Insight RS is derived from the server serial number.
Proactive Care customers only: AMS installation is required to receive the following Proactive Care
services features: Proactive Scan Report and Firmware and Software Version Report.
2. If you did not install AMS, do one of the following to ensure that the server name is displayed correctly
in Insight Online and Insight RS:
• For Windows systems only, start the operating system. Insight Online and Insight RS will use the
Windows computer name to identify the server.
• Configure the Server Name on the Administration > Access Settings page in the iLO web
interface.
To protect your privacy, do not use sensitive information in the names of your ProLiant servers.
When you register a server for remote support, the server name is displayed in Insight Online and
Insight RS.
3. Verify that the ProLiant iLO 3/4 Channel Interface Driver is installed.
This driver is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
16 Completing initial configuration and registration tasks

This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat Enterprise Linux
6 and 7, and it is automatically loaded.
4. Optional: If you want to receive email alerts about system events, configure AlertMail on the
Administration > Management > AlertMail page in iLO.
Registering for Insight Remote Support central connect
Registering for Insight Remote Support central connect
Prerequisites
Your environment meets the prerequisites described in Prerequisites for remote support registration.
Procedure
1. The remote support registration page opens after you complete Step 1 and Step 2 of the Intelligent
Provisioning initial configuration and registration tasks. It opens immediately if you navigated to the
Perform Maintenance page.
2. If the Get Connected to Hewlett Packard Enterprise window is not already open from the previous
step of the initial configuration and registration tasks, navigate to the Perform Maintenance page in
Intelligent Provisioning, and then select HPE Insight Remote Support.
3. Select Connect this server through my Connected Products host server.
4. Enter the host server host name or IP address and port number.
5. The default port is 7906.
6. Click Register.
7. Intelligent Provisioning notifies you that the registration process is finished.
8. To proceed to the Intelligent Provisioning home page, click the Continue right arrow.
Completing the post-registration steps
To ensure successful remote support operation, complete the following steps after you install the system
software:
• Optional: Verify that the server operating system is running and AMS is installed.
• Hewlett Packard Enterprise recommends installing AMS. For more information, see the iLO 4 user
guide.
•
• AMS is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
• Proactive Care customers only: AMS installation is required to receive the following Proactive Care
services features: Proactive Scan Report and Firmware and Software Version Report.
• Using AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server name,
the displayed server name in Insight Online and Insight RS is derived from the server serial number.
• If you did not install AMS, do one of the following to ensure that the server name is displayed correctly
in Insight Online and Insight RS:
Registering for Insight Remote Support central connect 17

◦ For Windows systems only, start the operating system. Insight Online and Insight RS will use the
Windows computer name to identify the server.
◦ Configure the Server Name on the Administration > Access Settings page in the iLO web
interface.
To protect your privacy, do not use sensitive information in the names of your ProLiant servers.
When you register a server for remote support, the server name is displayed in Insight Online and
Insight RS.
• Verify that the ProLiant iLO 3/4 Channel Interface Driver is installed.
• This driver is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
• This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat Enterprise Linux
6 and 7, and it is automatically loaded.
• For more information, see the iLO 4 user guide.
Registering for remote support after the initial configuration and
registration tasks
Procedure
1. Select Register Later on the registration page.
2. Click the Continue right arrow.
3. When you are ready to register this server for remote support, navigate to the Perform Maintenance
screen and select HPE Insight Remote Support.
For registration instructions, see Registering for Insight Online direct connect on page 15 and
Registering for Insight Remote Support central connect on page 17.
Reinstalling Intelligent Provisioning
NOTE:
Changes to the HPE website and the firmware update process will cause firmware updates to time
out for versions below 1.63 (for Gen8) and below 2.50 (for Gen9). The older web sites associated
with hp.com have been retired and Intelligent Provisioning will be unable to find updates.
Older installations can be updated with the Intelligent Provisioning Recovery DVD.
You can reinstall Intelligent Provisioning instead of using the Firmware Update Utility to ensure you have
the latest version. There are two methods for reinstalling Intelligent Provisioning.
Reinstalling from an ISO image
Procedure
1. Download the ISO image file for the latest Intelligent Provisioning recovery media from the Intelligent
Provisioning website.(http://www.hpe.com/info/intelligentprovisioning).
18 Registering for remote support after the initial configuration and registration tasks

NOTE:
The following servers and Intelligent Provisioning versions are supported:
• Gen8 supports Intelligent Provisioning 1.x.
• Gen9 supports Intelligent Provisioning 2.x.
2. Click Download.
3. Select a driver language and operating system.
The screen reloads. It now includes the available options for the driver language and operating
system selection fields.
4. Click the + sign next to the Software - CD-ROM option to display the available downloads.
TIP:
Because the driver language and operating system selection fields are still displayed, you may
need to scroll down to see the Software - CD-ROM option.
5. Click Intelligent Provisioning Recovery Media for your Intelligent Provisioning version.
6. Click Download. The Intelligent Provisioning recovery media downloads as an ISO file.
7. Mount the Intelligent Provisioning recovery ISO file using iLO Virtual Media, or burn the Intelligent
Provisioning recovery ISO file to a DVD and insert it in the CD/DVD drive.
8. Press ON to power up the server.
9. Press F11 during server POST to display the boot menu.
10. Press 1 on the keyboard to boot from the CD\DVD.
The server boots from the recovery media. This step can take some time to complete. The
reinstallation process begins automatically.
11. When reinstallation is complete, the server reboots automatically. After server reboot, press F10 to
reboot into Intelligent Provisioning.
Reinstalling from an RPM package (Linux only)
Procedure
1. Download the RPM package file for the latest Intelligent Provisioning recovery RPM package from the
SDR website (https://downloads.linux.hpe.com/SDR/repo/ip/).
2. Execute the command: # rpm <filename>-<version>.rpm.
3. Execute the command: #cd /usr/lib/x86_64-linux-gnu-/<filename>-<version>.x.xx.
4. Execute the command: #./hpsetup.
5. Execute the command: #reboot.
Reinstalling from an RPM package (Linux only) 19

Server configuration and OS installation
Configuring the server and installing an OS
To use Intelligent Provisioning to configure the hardware and install an OS on your ProLiant Gen9 server
or HPE Synergy compute module, follow the on-screen prompts in the Configure and Install menu to
complete the following tasks:
Procedure
1. Step 1: Selecting hardware settings on page 21
2. Step 2: Selecting the OS on page 23
3. Step 3: Entering OS information on page 27
4. Step 4: Reviewing your settings on page 29
Server support and special characters
• The ProLiant ML10 Gen9 Server and the ProLiant ML10 v2 Server do not support Intelligent
Provisioning. For information on installing an OS on these servers, see the server documentation.
• ProLiant SL, SE, and XL Servers (except the ProLiant XL420 Gen9 Server) do not support operating
system installations with Intelligent Provisioning. These servers do support the maintenance features
described in Performing maintenance on page 30, except deploying the operating systems
installations.
• Special characters can be used in passwords only. Do not use special characters in any other data
fields. Special characters, punctuation, and spaces are not supported in any path name.
Source media types and installation methods supported
for each OS
Each Configure and Install screen provides a guided method for configuring the server, installing an OS,
and updating the system software.
IMPORTANT:
Intelligent Provisioning only supports original, licensed vendor media or Hewlett Packard Enterprise-
branded versions. Demo or developer versions of the OS, or media which has been modified to
slipstream custom software or service packs, are not supported and might not be correctly identified
by the installation process.
For more information about source media and installation methods supported by each OS, see the
Intelligent Provisioning Release Notes.
Using an SD card as a boot device
With Intelligent Provisioning, you can use a Hewlett Packard Enterprise-supplied SD card as a target for
deploying an OS. The following SD cards are supported as an alternative OS boot device:
20 Server configuration and OS installation