
Contents 4
Access to Hewlett Packard Enterprise Support Materials ...........................................................................26
Updating firmware or System ROM.............................................................................................................26
Drivers .........................................................................................................................................................28
Software and firmware.................................................................................................................................28
Operating System Version Support.............................................................................................................29
Version control.............................................................................................................................................29
Operating systems and virtualization software support for ProLiant servers...............................................29
HPE Technology Service Portfolio ..............................................................................................................29
Change control and proactive notification ...................................................................................................30
Troubleshooting ......................................................................................................................................31
Troubleshooting resources.....................................................................................................................................31
Spare parts catalog.................................................................................................................................32
Customer self repair ...............................................................................................................................................32
Parts only warranty service ....................................................................................................................................32
System components...............................................................................................................................................33
Removal and replacement procedures...................................................................................................35
Required tools ........................................................................................................................................................35
Safety considerations .............................................................................................................................................35
Preventing electrostatic discharge...............................................................................................................35
Symbols on equipment................................................................................................................................35
Warnings and cautions................................................................................................................................36
Preparation procedures..........................................................................................................................................36
Server blank ...........................................................................................................................................................36
Power supply..........................................................................................................................................................37
Drive cage ..............................................................................................................................................................38
Drive .......................................................................................................................................................................39
Front panel I/O board .............................................................................................................................................40
I/O slot card ............................................................................................................................................................42
FlexibleLOM ...........................................................................................................................................................43
Accelerator .............................................................................................................................................................44
Accelerator riser board ...........................................................................................................................................44
Memory options......................................................................................................................................................45
SmartMemory..............................................................................................................................................46
Memory subsystem architecture..................................................................................................................46
Single-, dual-, and quad-rank DIMMs..........................................................................................................46
DIMM identification......................................................................................................................................47
Memory configurations ................................................................................................................................47
General DIMM slot population guidelines....................................................................................................48
DIMM tool location.......................................................................................................................................49
Replacing the DIMM....................................................................................................................................49
Processor heatsink.................................................................................................................................................51
System battery .......................................................................................................................................................52
Cabling....................................................................................................................................................54
NIC-Y......................................................................................................................................................................54
NIC-Y cable routing .....................................................................................................................................54
NIC-Y connectors ........................................................................................................................................54
FPIO .......................................................................................................................................................................55
FPIO cable routing.......................................................................................................................................55
FPIO connectors..........................................................................................................................................55
FlexibleLOM ...........................................................................................................................................................56
FlexibleLOM cable routing...........................................................................................................................56
FlexibleLOM connectors..............................................................................................................................56
Warranty and regulatory information.......................................................................................................57
Warranty information ..............................................................................................................................................57
Regulatory information ...........................................................................................................................................57
Safety and regulatory compliance ...............................................................................................................57
Belarus Kazakhstan Russia marking...........................................................................................................57