Huawei Honor 7 Installation guide

Honor 7 Smartphone FAQs

HUAWEI TECHNOLOGIES CO., LTD.

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Huawei Technologies Co., Ltd.

Address:

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People's Republic of China

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Note: This document answers common questions related to smartphone functions, which may not be supported on all models,

such as NFC, cloud drive, online music, online voice assistance, or cloud services. Some functions have different operation

methods on different models. Further information will be added to this document.

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V1.0

Contents

1 Wi-Fi and Bluetooth......................................................................................................................1

1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or the speaker fails to be searched or connected? .............1

1.2 What can I do if I can't use my Bluetooth headset to make a call?...............................................................................1

1.3 What can I do if other phones can't detect my phone over Bluetooth?.........................................................................1

1.4 Why can't my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled? ...............2

1.5 Why can't I listen to music using the Bluetooth headset?.............................................................................................2

1.6 What can I do if the voice call made using the Bluetooth headset is not clear?............................................................2

1.7 Why can't I hear the navigation sound using the Bluetooth car kit? .............................................................................2

1.8 Does my phone support the automatic call answering function using the Bluetooth headset?.....................................3

1.9 Does my phone support Bluetooth 4.1?........................................................................................................................3

1.10 Why can't I find the wrist band or other Bluetooth 4.0 devices on the Bluetooth settings screen?.............................3

1.11 Why can't I enable or disable the Bluetooth function?................................................................................................3

1.12 Why can't I access the Internet after my phone is connected to a router over Wi-Fi? ................................................3

1.13 Why is the connection to the Wi-Fi network interrupted? ..........................................................................................3

1.14 Why can't I enable Wi-Fi? ..........................................................................................................................................4

1.15 Why can't I disable Wi-Fi?..........................................................................................................................................4

1.16 Why can't my phone connect to a router over Wi-Fi?.................................................................................................4

1.17 Why does the download task over a Wi-Fi network stop after the screen turns off? ..................................................5

1.18 Why can't my phone connect to the router over the Wi-Fi network and why does my phone fail to obtain an IP

address? ..............................................................................................................................................................................7

1.19 Why does the Wi-Fi network speed become slow or the signal become poor? ..........................................................7

1.20 Can my phone be connected to an iPhone over Bluetooth?........................................................................................7

1.21 Why does the call using the Bluetooth headset have noise and intermittent problems?.............................................7

1.22 Why doesn't the Bluetooth headset have any sound?..................................................................................................8

1.23 Why can't the Bluetooth car kit work after it is connected to my phone?...................................................................8

1.24 Why does the Wi-Fi switch become unavailable? ......................................................................................................8

1.25 Why is the Wi-Fi function automatically turned on after I turn if off? .......................................................................8

1.26 Why can't my phone scan any Wi-Fi hotspot?............................................................................................................8

1.27 Why can my phone scan the Wi-Fi hotspot only near the router? ..............................................................................9

1.28 Why can't my phone scan a certain hotspot but can scan other hotspots? ..................................................................9

1.29 Why can't my phone scan any hotspot in other countries? .........................................................................................9

1.30 Why is the scanned hotspot name displayed in unreadable code?..............................................................................9

1.31 Why does the Wi-Fi device list display the same hotspot information without refreshing? .......................................9

1.32 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? .....................................10

1.33 Why can't my phone successfully connect to the hotspot due to authentication failure?..........................................10

1.34 Why does my phone display the message indicating that the settings are saved but my phone fails to successfully

connect to the hotspot? .....................................................................................................................................................10

1.35 Why does my phone fail to connect to a home Wi-Fi network?...............................................................................10

1.36 Why does my phone fail to connect to a public Wi-Fi network?..............................................................................11

1.37 Why does my phone fail to access the Internet after it is connected to the home Wi-Fi network?...........................11

1.38 Why does my phone fail to access the Internet after it is connected to the public Wi-Fi network?.......................... 11

1.39 Why does my phone fail to access the Internet after it is connected to a private Wi-Fi hotspot?.............................11

1.40 Why does the network speed become slow after my phone is connected to a Wi-Fi hotspot? ................................. 11

1.41 Why does the Wi-Fi speed become slow after I connect my phone to a Bluetooth headset or a speaker? ...............12

1.42 Why does my phone keep disconnecting and then reconnecting to the Wi-Fi network?..........................................12

1.43 Why is the MAC address of the Wi-Fi network unavailable?...................................................................................12

1.44 What can I do if I sometimes fail to send a Facebook image when my phone is connected to a Wi-Fi network?....12

1.45 Why is the data service disabled after I turn off Wi-Fi? ...........................................................................................13

1.46 After I set my phone to disconnect from the Wi-Fi network after the screen turns off, why the "Connected to XXX"

message displayed after the screen turns on?....................................................................................................................13

1.46.1 Why doesn't my phone ring for incoming calls when a Bluetooth headset is connected? .....................................13

1.47 What data formats can be transmitted over Bluetooth? ............................................................................................13

1.48 How do I send a file using Bluetooth?......................................................................................................................13

1.49 Why can't I pair my phone with other Bluetooth devices? .......................................................................................13

1.50 What protocols are used by Bluetooth functions?.....................................................................................................14

1.51 Why can't I clearly hear the voice using the Bluetooth car kit or Bluetooth headset? ..............................................14

1.52 How can I use the BLE function?.............................................................................................................................14

1.53 How can I connect my phone to a smart BLE device? .............................................................................................14

1.54 Why do Bluetooth calls have the intermittent, noise, and echo problems?...............................................................15

1.55 Why does interruption or noise occur during calls or music playback over Bluetooth?...........................................15

1.56 Does my phone support displaying the remaining battery level on the Bluetooth headset? .....................................15

1.57 Why does my phone automatically connect to another Wi-Fi network?...................................................................16

1.58 Why does my phone automatically connect to a Wi-Fi network when I am using a mobile data connection?.........16

1.59 How can I set up a connection between my phone and a Huawei wrist band?.........................................................16

1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? .........................17

1.61 How can I reconnect a wrist band to my phone after a failed connection?...............................................................18

1.62 Why does the wrist band and my phone occasionally keep automatically disconnecting from each other? ............18

1.63 How can I use the wrist band to answer calls?..........................................................................................................18

1.64 What can I do with the missed call icon on my wrist band?.....................................................................................18

1.65 Why is the voice unclear or not smooth when I use the wrist band to make calls? ..................................................19

1.66 How can I perform smart unlock using a wrist band? ..............................................................................................19

1.67 Why does the wrist band smart unlock function sometimes fail to work properly? .................................................21

1.68 How can I use the wrist band to take photos using remote control?.........................................................................22

1.69 How can I find my phone using my wrist band? ......................................................................................................22

1.70 Why can't I hear the voice messages in WeChat when my wrist band is connected? ...............................................22

1.71 Can I use a Huawei wrist band with my honor 7 for fast unlock? ............................................................................22

2 Smart cover...................................................................................................................................23

2.1 What is smart cover mode?.........................................................................................................................................23

2.2 Why does my phone enter smart cover mode sometimes I turn on the screen?..........................................................23

2.3 What can I do if my phone mistakenly identifies the protective cover and turns off the screen?...............................23

2.4 Why can't I use the gesture to answer a call when my phone is attached with a protective cover?............................23

2.4.1 Why can't I operate my phone on the transparent plastic sheet after my phone is attached with a protective cover?

..........................................................................................................................................................................................24

2.5 Why isn't weather displayed in smart cover mode?....................................................................................................24

2.6 How do I use the standby background? ......................................................................................................................24

2.7 Why doesn't the smart key work after I close the protective cover?...........................................................................24

3 Camera, music, and video..........................................................................................................25

3.1 Why is the DTS effect not obvious? ...........................................................................................................................25

3.2 What are my phone's camera features?.......................................................................................................................25

3.3 Why does the camera stick out?..................................................................................................................................26

3.4 Why is the resolution of my camera only 20 MP instead of 21 MP?..........................................................................26

3.5 How do I use Slow-mo mode of my camera?.............................................................................................................26

3.6 How do I use Food mode?..........................................................................................................................................26

3.7 Why can't I view photos I have taken before after I open the camera by double pressing the volume down button? 26

3.8 Can I disable the shutter sound for snapshots? ...........................................................................................................27

3.9 How do I enable the ultra snapshot function?.............................................................................................................27

3.10 Why can't I see details after I scan a Wi-Fi QR code on the viewfinder?.................................................................27

3.11 Why can't I see the focusing frame? .........................................................................................................................27

3.12 Why can I only view the current photo after I have set the security lock for my screen?.........................................27

3.13 Does my phone support filters? ................................................................................................................................27

3.14 How do I use the soft light?......................................................................................................................................28

3.15 Can I fast forward videos on the native video player?..............................................................................................28

3.16 What are the advantages and disadvantages of my camera's resolution (20 MP: 5152 x 3888 pixels)?...................28

3.17 Can I use the headset provided with iPhone 4 to make calls on my phone?.............................................................29

3.18 Why does my phone play songs when I press the button on my headset?................................................................29

3.19 Why can't the optional headset work properly?........................................................................................................29

3.20 Why does smearing occur when I view photos in full-screen from the Pictures folder in Gallery?.........................29

3.21 Why can't I synchronize images downloaded from applications to the cloud?.........................................................29

3.22 How do I share a video file to WeChat? ...................................................................................................................29

3.23 What can I do if the sound from the headset is abnormal? .......................................................................................30

3.24 What can I do if the other party can't hear my voice when I am making a phone call using my headset? ...............30

3.25 Why is Music automatically opened after I inserted a headset to my phone? ..........................................................31

3.26 Why do I hear a sound when I shake my phone?......................................................................................................31

3.27 Why is the ringtone of an incoming call suddenly muted?.......................................................................................31

3.28 How do I prevent my phone from charging the noise reduction headset? ................................................................31

3.29 Why is the sound not stable when I play songs in speaker mode at a small volume (two to three bars)? ................31

3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume?.....................32

3.31 Why can't my phone play videos in MPEG-4 format? .............................................................................................32

3.32 How do I modify the application that I use to share photos?....................................................................................32

3.33 Why are there two suppliers for the rear camera?.....................................................................................................33

3.34 Why isn't music paused when I answer calls? ..........................................................................................................33

3.35 Why isn't there a ringtone for incoming calls after I set the volume to the maximum?............................................33

3.36 What can I do if I can't use the snapshot function?...................................................................................................33

3.37 Why are the photos I take in ultra snapshot mode not as good as the photos I take in normal mode? .....................33

3.38 Why can't I open the camera on my phone? .............................................................................................................33

3.39 Why is the volume of the recorded video small?......................................................................................................34

3.40 Why does it take longer to focus when I take photos at a short distance from the object than when I take photos at a

long distance from the object?..........................................................................................................................................34

3.41 Why is the photo focus unclear when I take a photo in a dark environment?...........................................................34

3.42 Why does the photo become vague after I zoom in? ................................................................................................34

3.43 Why is my phone severely overheated after I take photos or shoot videos for a certain time period? .....................34

3.44 Why are the photos I take using the front camera reverse?.......................................................................................35

3.45 Can I modify watermark images?.............................................................................................................................35

3.46 Why do I see a gap when I tilt my phone and look into it through the flash lens? ...................................................35

3.47 Why do photos taken at night have speckled pixels?................................................................................................35

3.48 Why do videos taken near lights have ripples?.........................................................................................................35

3.49 Why does my face look thinner and my eyes bigger in my selfie?...........................................................................36

3.50 Why is the photo of a moving object blurred?..........................................................................................................36

3.51 Why is the image on the viewfinder blurred until 2 to 3 seconds after I open the camera?......................................36

3.52 Why does the photo of bulbs I take at night have radial halo? .................................................................................36

3.53 Why is the photo of a night scene still dark even after I turn on flash? ....................................................................36

3.54 Why is the viewfinder red when I cover the camera with my hand? ........................................................................36

3.55 Why is the photo taken with flash on blurred? .........................................................................................................37

3.56 Why do the photos I take with flash on have red eyes or bright spots? ....................................................................37

3.57 Why can't I take photos at the resolution of 15 MP or 20 MP?.................................................................................37

3.58 Why can't I find the photos I take after I set the default storage location for photos to the external microSD card?38

3.59 Why doesn't beauty mode work for burst shots? ......................................................................................................38

3.60 How is the time displayed on the ultra snapshot screen calculated?.........................................................................38

3.61 Why do the photos I take with flash on have color cast?..........................................................................................39

3.61.1 Why is the focusing slow when I take photos in all-focus mode? .........................................................................39

3.62 Why does the video recording suddenly stop?..........................................................................................................39

3.63 Why do the photos taken on some scenes appear bright while the photos taken on other scenes have obvious bright

and dark contrast?.............................................................................................................................................................39

3.64 What can I do if I see black spots and smudges on the viewfinder after I use the camera for several months? .......40

3.65 Why is the photo focus unclear after I dropped my phone to the ground? ...............................................................40

3.66 What can I do if I can't use the flash? .......................................................................................................................40

3.67 Why are the photos blurred?.....................................................................................................................................41

3.68 What are the differences between Super night mode of my phone and long exposure of other phones? .................41

3.69 What are the requirements toward the shooting environment in Super night mode?................................................41

3.70 Why do some areas of the photo in preview mode seem red? ..................................................................................41

3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? ........42

3.72 Why are the photos seem red with a high saturation degree? ...................................................................................42

3.73 Why do the brightness and color change when I touch on the previewed photo? ....................................................42

3.74 Why is the photo loaded slowly after I shoot it?.......................................................................................................42

3.75 Why are there white dots on the photos taken against strong light? .........................................................................42

3.76 Why does the viewfinder have shadows or seem red when I am taking photos with flash turned on?.....................42

3.77 If my phone has no microSD card installed, can I take photos or shoot videos?......................................................43

3.78 Why can't I open some photos or videos on my phone?...........................................................................................43

3.79 Where are my photos and videos saved by default?Can I change the save location?...............................................43

3.80 How do I edit a photo?How do I add a frame to a photo? ........................................................................................43

3.81 Does my phone support HD videos? ........................................................................................................................44

3.82 Can I disable the shutter sound? ...............................................................................................................................44

3.83 How do I toggle between the front and rear cameras?..............................................................................................44

3.84 What video formats and sizes does my phone support?............................................................................................44

3.85 What photo formats and sizes does my phone support? ...........................................................................................44

3.86 How do I switch between shooting modes?..............................................................................................................44

3.87 Why does my gallery display only the photos I have taken? ....................................................................................44

3.88 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call

ends?.................................................................................................................................................................................45

3.89 My phone cannot play some streaming media. Why? ..............................................................................................45

3.90 What might cause poor quality of online streaming media played on my phone?....................................................45

3.91 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ...........45

3.92 Why can't audio control of my camera function properly?.......................................................................................46

3.93 Why do photos still rotate after I disable the auto-rotate function? ..........................................................................46

3.94 Why is my phone's front camera deviated? ..............................................................................................................46

3.95 Why are there no sounds when I play videos in MKV format?................................................................................46

3.96 How do I set the microSD card as my default save location for photos and videos?................................................46

3.97 What can I do if I can't open some photos or audiovisual files on my phone? .........................................................46

3.98 What can I do if online music or videos are not played smoothly on my phone?.....................................................47

3.99 How do I display lyrics in sync with the songs I play?.............................................................................................47

3.100 How do I use the headset provided with my phone to control the music player?...................................................47

3.101 Why can't the photos I take be displayed in full-screen mode? ..............................................................................48

3.102 What can I do if the photos I take are blurred and dark? ........................................................................................48

3.103 How do I adjust the sizes of the photos I take?.......................................................................................................48

3.103.2 How do I take photos in all-focus mode? ............................................................................................................48

3.104 How do I disable the beauty mode of the camera? .................................................................................................48