Huawei Honor 7 Installation guide

Honor 7 Smartphone FAQs

HUAWEI TECHNOLOGIES CO., LTD.

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The purchased products, services and features are stipulated by the contract made between Huawei and

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within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,

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Huawei Technologies Co., Ltd.

Address:

Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website:

http://www.huawei.com

Email:

[email protected]

Note: This document answers common questions related to smartphone functions, which may not be supported on all models,

such as NFC, cloud drive, online music, online voice assistance, or cloud services. Some functions have different operation

methods on different models. Further information will be added to this document.

Version

Changed by

Change description

Date

V1.0

Contents

1 Wi-Fi and Bluetooth......................................................................................................................1

1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or the speaker fails to be searched or connected? .............1

1.2 What can I do if I can't use my Bluetooth headset to make a call?...............................................................................1

1.3 What can I do if other phones can't detect my phone over Bluetooth?.........................................................................1

1.4 Why can't my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled? ...............2

1.5 Why can't I listen to music using the Bluetooth headset?.............................................................................................2

1.6 What can I do if the voice call made using the Bluetooth headset is not clear?............................................................2

1.7 Why can't I hear the navigation sound using the Bluetooth car kit? .............................................................................2

1.8 Does my phone support the automatic call answering function using the Bluetooth headset?.....................................3

1.9 Does my phone support Bluetooth 4.1?........................................................................................................................3

1.10 Why can't I find the wrist band or other Bluetooth 4.0 devices on the Bluetooth settings screen?.............................3

1.11 Why can't I enable or disable the Bluetooth function?................................................................................................3

1.12 Why can't I access the Internet after my phone is connected to a router over Wi-Fi? ................................................3

1.13 Why is the connection to the Wi-Fi network interrupted? ..........................................................................................3

1.14 Why can't I enable Wi-Fi? ..........................................................................................................................................4

1.15 Why can't I disable Wi-Fi?..........................................................................................................................................4

1.16 Why can't my phone connect to a router over Wi-Fi?.................................................................................................4

1.17 Why does the download task over a Wi-Fi network stop after the screen turns off? ..................................................5

1.18 Why can't my phone connect to the router over the Wi-Fi network and why does my phone fail to obtain an IP

address? ..............................................................................................................................................................................7

1.19 Why does the Wi-Fi network speed become slow or the signal become poor? ..........................................................7

1.20 Can my phone be connected to an iPhone over Bluetooth?........................................................................................7

1.21 Why does the call using the Bluetooth headset have noise and intermittent problems?.............................................7

1.22 Why doesn't the Bluetooth headset have any sound?..................................................................................................8

1.23 Why can't the Bluetooth car kit work after it is connected to my phone?...................................................................8

1.24 Why does the Wi-Fi switch become unavailable? ......................................................................................................8

1.25 Why is the Wi-Fi function automatically turned on after I turn if off? .......................................................................8

1.26 Why can't my phone scan any Wi-Fi hotspot?............................................................................................................8

1.27 Why can my phone scan the Wi-Fi hotspot only near the router? ..............................................................................9

1.28 Why can't my phone scan a certain hotspot but can scan other hotspots? ..................................................................9

1.29 Why can't my phone scan any hotspot in other countries? .........................................................................................9

1.30 Why is the scanned hotspot name displayed in unreadable code?..............................................................................9

1.31 Why does the Wi-Fi device list display the same hotspot information without refreshing? .......................................9

1.32 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? .....................................10

1.33 Why can't my phone successfully connect to the hotspot due to authentication failure?..........................................10

1.34 Why does my phone display the message indicating that the settings are saved but my phone fails to successfully

connect to the hotspot? .....................................................................................................................................................10

1.35 Why does my phone fail to connect to a home Wi-Fi network?...............................................................................10

1.36 Why does my phone fail to connect to a public Wi-Fi network?..............................................................................11

1.37 Why does my phone fail to access the Internet after it is connected to the home Wi-Fi network?...........................11

1.38 Why does my phone fail to access the Internet after it is connected to the public Wi-Fi network?.......................... 11

1.39 Why does my phone fail to access the Internet after it is connected to a private Wi-Fi hotspot?.............................11

1.40 Why does the network speed become slow after my phone is connected to a Wi-Fi hotspot? ................................. 11

1.41 Why does the Wi-Fi speed become slow after I connect my phone to a Bluetooth headset or a speaker? ...............12

1.42 Why does my phone keep disconnecting and then reconnecting to the Wi-Fi network?..........................................12

1.43 Why is the MAC address of the Wi-Fi network unavailable?...................................................................................12

1.44 What can I do if I sometimes fail to send a Facebook image when my phone is connected to a Wi-Fi network?....12

1.45 Why is the data service disabled after I turn off Wi-Fi? ...........................................................................................13

1.46 After I set my phone to disconnect from the Wi-Fi network after the screen turns off, why the "Connected to XXX"

message displayed after the screen turns on?....................................................................................................................13

1.46.1 Why doesn't my phone ring for incoming calls when a Bluetooth headset is connected? .....................................13

1.47 What data formats can be transmitted over Bluetooth? ............................................................................................13

1.48 How do I send a file using Bluetooth?......................................................................................................................13

1.49 Why can't I pair my phone with other Bluetooth devices? .......................................................................................13

1.50 What protocols are used by Bluetooth functions?.....................................................................................................14

1.51 Why can't I clearly hear the voice using the Bluetooth car kit or Bluetooth headset? ..............................................14

1.52 How can I use the BLE function?.............................................................................................................................14

1.53 How can I connect my phone to a smart BLE device? .............................................................................................14

1.54 Why do Bluetooth calls have the intermittent, noise, and echo problems?...............................................................15

1.55 Why does interruption or noise occur during calls or music playback over Bluetooth?...........................................15

1.56 Does my phone support displaying the remaining battery level on the Bluetooth headset? .....................................15

1.57 Why does my phone automatically connect to another Wi-Fi network?...................................................................16

1.58 Why does my phone automatically connect to a Wi-Fi network when I am using a mobile data connection?.........16

1.59 How can I set up a connection between my phone and a Huawei wrist band?.........................................................16

1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? .........................17

1.61 How can I reconnect a wrist band to my phone after a failed connection?...............................................................18

1.62 Why does the wrist band and my phone occasionally keep automatically disconnecting from each other? ............18

1.63 How can I use the wrist band to answer calls?..........................................................................................................18

1.64 What can I do with the missed call icon on my wrist band?.....................................................................................18

1.65 Why is the voice unclear or not smooth when I use the wrist band to make calls? ..................................................19

1.66 How can I perform smart unlock using a wrist band? ..............................................................................................19

1.67 Why does the wrist band smart unlock function sometimes fail to work properly? .................................................21

1.68 How can I use the wrist band to take photos using remote control?.........................................................................22

1.69 How can I find my phone using my wrist band? ......................................................................................................22

1.70 Why can't I hear the voice messages in WeChat when my wrist band is connected? ...............................................22

1.71 Can I use a Huawei wrist band with my honor 7 for fast unlock? ............................................................................22

2 Smart cover...................................................................................................................................23

2.1 What is smart cover mode?.........................................................................................................................................23

2.2 Why does my phone enter smart cover mode sometimes I turn on the screen?..........................................................23

2.3 What can I do if my phone mistakenly identifies the protective cover and turns off the screen?...............................23

2.4 Why can't I use the gesture to answer a call when my phone is attached with a protective cover?............................23

2.4.1 Why can't I operate my phone on the transparent plastic sheet after my phone is attached with a protective cover?

..........................................................................................................................................................................................24

2.5 Why isn't weather displayed in smart cover mode?....................................................................................................24

2.6 How do I use the standby background? ......................................................................................................................24

2.7 Why doesn't the smart key work after I close the protective cover?...........................................................................24

3 Camera, music, and video..........................................................................................................25

3.1 Why is the DTS effect not obvious? ...........................................................................................................................25

3.2 What are my phone's camera features?.......................................................................................................................25

3.3 Why does the camera stick out?..................................................................................................................................26

3.4 Why is the resolution of my camera only 20 MP instead of 21 MP?..........................................................................26

3.5 How do I use Slow-mo mode of my camera?.............................................................................................................26

3.6 How do I use Food mode?..........................................................................................................................................26

3.7 Why can't I view photos I have taken before after I open the camera by double pressing the volume down button? 26

3.8 Can I disable the shutter sound for snapshots? ...........................................................................................................27

3.9 How do I enable the ultra snapshot function?.............................................................................................................27

3.10 Why can't I see details after I scan a Wi-Fi QR code on the viewfinder?.................................................................27

3.11 Why can't I see the focusing frame? .........................................................................................................................27

3.12 Why can I only view the current photo after I have set the security lock for my screen?.........................................27

3.13 Does my phone support filters? ................................................................................................................................27

3.14 How do I use the soft light?......................................................................................................................................28

3.15 Can I fast forward videos on the native video player?..............................................................................................28

3.16 What are the advantages and disadvantages of my camera's resolution (20 MP: 5152 x 3888 pixels)?...................28

3.17 Can I use the headset provided with iPhone 4 to make calls on my phone?.............................................................29

3.18 Why does my phone play songs when I press the button on my headset?................................................................29

3.19 Why can't the optional headset work properly?........................................................................................................29

3.20 Why does smearing occur when I view photos in full-screen from the Pictures folder in Gallery?.........................29

3.21 Why can't I synchronize images downloaded from applications to the cloud?.........................................................29

3.22 How do I share a video file to WeChat? ...................................................................................................................29

3.23 What can I do if the sound from the headset is abnormal? .......................................................................................30

3.24 What can I do if the other party can't hear my voice when I am making a phone call using my headset? ...............30

3.25 Why is Music automatically opened after I inserted a headset to my phone? ..........................................................31

3.26 Why do I hear a sound when I shake my phone?......................................................................................................31

3.27 Why is the ringtone of an incoming call suddenly muted?.......................................................................................31

3.28 How do I prevent my phone from charging the noise reduction headset? ................................................................31

3.29 Why is the sound not stable when I play songs in speaker mode at a small volume (two to three bars)? ................31

3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume?.....................32

3.31 Why can't my phone play videos in MPEG-4 format? .............................................................................................32

3.32 How do I modify the application that I use to share photos?....................................................................................32

3.33 Why are there two suppliers for the rear camera?.....................................................................................................33

3.34 Why isn't music paused when I answer calls? ..........................................................................................................33

3.35 Why isn't there a ringtone for incoming calls after I set the volume to the maximum?............................................33

3.36 What can I do if I can't use the snapshot function?...................................................................................................33

3.37 Why are the photos I take in ultra snapshot mode not as good as the photos I take in normal mode? .....................33

3.38 Why can't I open the camera on my phone? .............................................................................................................33

3.39 Why is the volume of the recorded video small?......................................................................................................34

3.40 Why does it take longer to focus when I take photos at a short distance from the object than when I take photos at a

long distance from the object?..........................................................................................................................................34

3.41 Why is the photo focus unclear when I take a photo in a dark environment?...........................................................34

3.42 Why does the photo become vague after I zoom in? ................................................................................................34

3.43 Why is my phone severely overheated after I take photos or shoot videos for a certain time period? .....................34

3.44 Why are the photos I take using the front camera reverse?.......................................................................................35

3.45 Can I modify watermark images?.............................................................................................................................35

3.46 Why do I see a gap when I tilt my phone and look into it through the flash lens? ...................................................35

3.47 Why do photos taken at night have speckled pixels?................................................................................................35

3.48 Why do videos taken near lights have ripples?.........................................................................................................35

3.49 Why does my face look thinner and my eyes bigger in my selfie?...........................................................................36

3.50 Why is the photo of a moving object blurred?..........................................................................................................36

3.51 Why is the image on the viewfinder blurred until 2 to 3 seconds after I open the camera?......................................36

3.52 Why does the photo of bulbs I take at night have radial halo? .................................................................................36

3.53 Why is the photo of a night scene still dark even after I turn on flash? ....................................................................36

3.54 Why is the viewfinder red when I cover the camera with my hand? ........................................................................36

3.55 Why is the photo taken with flash on blurred? .........................................................................................................37

3.56 Why do the photos I take with flash on have red eyes or bright spots? ....................................................................37

3.57 Why can't I take photos at the resolution of 15 MP or 20 MP?.................................................................................37

3.58 Why can't I find the photos I take after I set the default storage location for photos to the external microSD card?38

3.59 Why doesn't beauty mode work for burst shots? ......................................................................................................38

3.60 How is the time displayed on the ultra snapshot screen calculated?.........................................................................38

3.61 Why do the photos I take with flash on have color cast?..........................................................................................39

3.61.1 Why is the focusing slow when I take photos in all-focus mode? .........................................................................39

3.62 Why does the video recording suddenly stop?..........................................................................................................39

3.63 Why do the photos taken on some scenes appear bright while the photos taken on other scenes have obvious bright

and dark contrast?.............................................................................................................................................................39

3.64 What can I do if I see black spots and smudges on the viewfinder after I use the camera for several months? .......40

3.65 Why is the photo focus unclear after I dropped my phone to the ground? ...............................................................40

3.66 What can I do if I can't use the flash? .......................................................................................................................40

3.67 Why are the photos blurred?.....................................................................................................................................41

3.68 What are the differences between Super night mode of my phone and long exposure of other phones? .................41

3.69 What are the requirements toward the shooting environment in Super night mode?................................................41

3.70 Why do some areas of the photo in preview mode seem red? ..................................................................................41

3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? ........42

3.72 Why are the photos seem red with a high saturation degree? ...................................................................................42

3.73 Why do the brightness and color change when I touch on the previewed photo? ....................................................42

3.74 Why is the photo loaded slowly after I shoot it?.......................................................................................................42

3.75 Why are there white dots on the photos taken against strong light? .........................................................................42

3.76 Why does the viewfinder have shadows or seem red when I am taking photos with flash turned on?.....................42

3.77 If my phone has no microSD card installed, can I take photos or shoot videos?......................................................43

3.78 Why can't I open some photos or videos on my phone?...........................................................................................43

3.79 Where are my photos and videos saved by default?Can I change the save location?...............................................43

3.80 How do I edit a photo?How do I add a frame to a photo? ........................................................................................43

3.81 Does my phone support HD videos? ........................................................................................................................44

3.82 Can I disable the shutter sound? ...............................................................................................................................44

3.83 How do I toggle between the front and rear cameras?..............................................................................................44

3.84 What video formats and sizes does my phone support?............................................................................................44

3.85 What photo formats and sizes does my phone support? ...........................................................................................44

3.86 How do I switch between shooting modes?..............................................................................................................44

3.87 Why does my gallery display only the photos I have taken? ....................................................................................44

3.88 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call

ends?.................................................................................................................................................................................45

3.89 My phone cannot play some streaming media. Why? ..............................................................................................45

3.90 What might cause poor quality of online streaming media played on my phone?....................................................45

3.91 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ...........45

3.92 Why can't audio control of my camera function properly?.......................................................................................46

3.93 Why do photos still rotate after I disable the auto-rotate function? ..........................................................................46

3.94 Why is my phone's front camera deviated? ..............................................................................................................46

3.95 Why are there no sounds when I play videos in MKV format?................................................................................46

3.96 How do I set the microSD card as my default save location for photos and videos?................................................46

3.97 What can I do if I can't open some photos or audiovisual files on my phone? .........................................................46

3.98 What can I do if online music or videos are not played smoothly on my phone?.....................................................47

3.99 How do I display lyrics in sync with the songs I play?.............................................................................................47

3.100 How do I use the headset provided with my phone to control the music player?...................................................47

3.101 Why can't the photos I take be displayed in full-screen mode? ..............................................................................48

3.102 What can I do if the photos I take are blurred and dark? ........................................................................................48

3.103 How do I adjust the sizes of the photos I take?.......................................................................................................48

3.103.2 How do I take photos in all-focus mode? ............................................................................................................48

3.104 How do I disable the beauty mode of the camera? .................................................................................................48

3.105 What can I do if the images are not clear during video chats using Hangouts or Skype?.......................................49

3.106 What can I do if there are no sounds when I view an online video?.......................................................................49

3.107 What can I do if the sound quality of the songs I play in speaker mode is bad?.....................................................49

3.108 What can I do if the volume is small when I listen to music with a headset?.........................................................49

3.109 Why can I open the radio only after I insert a headset to my phone? .....................................................................50

3.110 Can I listen to the radio in speaker mode? ..............................................................................................................50

3.111 How do I set the radio to turn off at a scheduled time?...........................................................................................50

3.112 How do I adjust the volume of the radio?...............................................................................................................50

3.113 How do I add the location information to a photo?.................................................................................................50

3.114 How do I set a photo to display its shooting time and place? .................................................................................50

3.115 What can I do if the online video player is exited abnormally when I am watching an online video? ...................51

3.116 How do I edit photos in all-focus mode? ................................................................................................................51

3.117 Why can't I shoot panoramic photos? .....................................................................................................................51

3.118 How do I take photos in macro mode?....................................................................................................................51

3.119 Why is the panoramic photo discontinuous?...........................................................................................................52

3.120 How do I modify the watermark texts?...................................................................................................................52

3.121 How do I turn off flash?..........................................................................................................................................52

3.122 What is ISO?...........................................................................................................................................................52

3.123 What is white balance? ...........................................................................................................................................52

3.124 How do I turn on flash when shooting photos? ......................................................................................................52

3.125 How do I shoot a moving object? ...........................................................................................................................52

3.126 How do I cancel scheduled photo shooting?...........................................................................................................53

3.127 Why can't some photos in Gallery properly displayed?..........................................................................................53

3.128 How do I view all photos in timeline mode? ..........................................................................................................53

3.129 Why does the screen blink when I flick left and right to view photos in full-screen mode in Gallery? .................53

3.130 Why are the cloud photos still in synchronization after I turned off data services?................................................53

3.131 How do I find the photos and videos on the microSD card after they are lost?......................................................53

3.132 Why do the sounds of songs and videos come from the receiver?..........................................................................54

3.133 Camera (EMUI 3.0 or later) –watermark...............................................................................................................54

3.134 Camera (EMUI 3.0 or later) –panoramic photo shooting ......................................................................................54

3.135 Camera (EMUI 3.0 or later) –gallery in timeline mode.........................................................................................55

3.136 Why is the focusing time sometimes short and sometimes long?...........................................................................57

3.137 Light painting..........................................................................................................................................................57

3.137.1 How do I use Light painting?...............................................................................................................................57

3.137.2 Why does it take a long time to refresh the preview or stop shooting in Star track mode when I am using Light

painting? ...........................................................................................................................................................................58

3.137.3 How do I switch between the four modes of Light painting? ..............................................................................58

3.137.4 Why are the photos I take using Light painting in hand held mode are blurred?.................................................60

3.137.5 How do I achieve good photos using Light graffiti mode of Light painting?......................................................60

3.137.6 How do I take good photos using Tail light trails mode of Light painting?.........................................................60

3.137.7 How do I achieve good photos using Silky water mode of Light painting? ........................................................60

3.137.8 Why are the track lines thick on photos taken in Light graffiti mode in a dark room?........................................60

3.137.9 Why is the photo that I take using Light painting white? ....................................................................................60

3.137.10 Why isn't there any change on the viewfinder after I touch the shooting button in Star track mode of Light

painting? ...........................................................................................................................................................................61

3.137.11 What can I do if the photos taken using Light painting are the same as those taken in normal mode? .............61

3.138 Why are the beauty effects of photos taken using Perfect selfie different from those in beauty mode? .................61

3.138.1 Why are the beauty effects of two persons different on the photos taken using Perfect selfie?...........................61

3.139 Why are the faces seem red on the photos taken using Perfect selfie? ...................................................................61

3.140 Can I beautify multiple people using Perfect selfie or beauty mode?.....................................................................61

3.141 Why is the photo taken using Perfect selfie or beauty mode reverse compared to the preview?............................61

3.142 Why is the photo quality affected if I stop shooting early in Super night mode? ...................................................62

3.143 Can I edit the watermarks in watermark mode?......................................................................................................62

3.144 How do I use my camera to scan a QR code?.........................................................................................................62

3.145 What are the special functions of Perfect selfie? ....................................................................................................62

3.146 What can I do if my face isn't thinner using Perfect selfie?....................................................................................62

3.147 How do I shoot better photos using timer mode? ...................................................................................................62

3.148 Can I use Hangouts to share videos? ......................................................................................................................63

3.149 How do I make photos clearer? ..............................................................................................................................63

3.150 How do I hide or cancel hiding albums?.................................................................................................................63

3.151 Why does ultra snapshot still work when the screen is turned on?.........................................................................63

3.152 Why can't I find the photos I have taken in Gallery?..............................................................................................63

3.153 Why can't ultra snapshot work?..............................................................................................................................63

3.154 Why can't I listen to the radio and Google music at the same time?.......................................................................64

3.155 Why isn't sound coming out from the right side of my phone when I am playing videos in speaker mode? .........64

3.156 Why is music played by two music apps at the same time after I pressed the headset button? ..............................64

3.157 Why can't my phone play flash videos?..................................................................................................................64

3.158 How to I improve my selfies?.................................................................................................................................64

3.159 How do I adjust the speed for time-lapse mode?....................................................................................................64

3.160 Can I adjust the focal length in time-lapse mode?..................................................................................................64

3.161 Why are the photos taken using Light painting white?...........................................................................................65

3.162 Can I customize the shooting words for audio control?..........................................................................................65

3.163 How do I customize the shooting parameters of Super night mode?......................................................................65

3.164 Why can't Object recognition work properly? ........................................................................................................65

3.165 How do I hide all photos?.......................................................................................................................................65

3.166 What can I do if albums can't be displayed in coordinate format?..........................................................................66

3.167 How do I recover the hidden applications?.............................................................................................................66

3.168 What are the functions of Color correction?...........................................................................................................67

3.169 Why do sounds come out from only one side at the bottom of my phone? ............................................................67

3.170 I am using an Apple headset for phone calls and I have set the headset volume to the maximum. Why is the call

volume still too low for me to hear?.................................................................................................................................68

3.171 What can I do if the MKV video in AC3 format I play using the built-in video player has only images but no

sound?...............................................................................................................................................................................68

3.172 Can I use the active noise reduction headset?.........................................................................................................68

3.173 Where is the main microphone? Is the microphone near the headset jack on the top of my phone? ......................68

3.174 Does my phone support macro photos? Does my phone support autofocus and manual focus for photo and video

taking? ..............................................................................................................................................................................68

3.175 Can I pause when I am recording a video?.............................................................................................................69

3.176 What are the functions of the two LEDs of the dual color temperature flash? Why is only one LED on?.............69

3.177 Why can't I turn flash on in digital zoom mode? ....................................................................................................70

3.178 Why are the photos taken by my phone brighter and more vivid?..........................................................................70

4 Calls and contacts........................................................................................................................71

4.1 Why can I synchronize some WeChat contacts to my phone but not others? .............................................................71

4.2 Why is my phone disconnected from the 4G network when I make phone calls?......................................................71

4.3 Why can't I make phone calls or calls drop even when the signal is strong?..............................................................71

4.4 What can I do if a message indicating that a voice mailbox number is missing is displayed when I make a phone call?

..........................................................................................................................................................................................71

4.5 What do I do if the calling screen doesn't respond?....................................................................................................71

4.6 Why can't I clear the notifications for new voice mails by flicking down from the status bar to display the

notification panel? ............................................................................................................................................................72

4.7 Why do I frequently miss the phone calls?.................................................................................................................72

4.8 What do I do if my phone doesn't respond when there is an incoming call? ..............................................................72

4.9 Why do I hear noise during phone calls?....................................................................................................................72

4.10 Why does my phone enter airplane mode when a call disconnects?.........................................................................73

4.11 Why can't I receive incoming calls or why does the calling party hear that the called party is in a call or is busy?.73

4.12 Why can't I receive calls when 4G is enabled? Is just turning off 4G enough? ........................................................73

4.13 Why does the call ringtone stop when I press the power button? .............................................................................74

4.14 Why can't I answer or end calls on my phone?.........................................................................................................74

4.15 Why can't I find a desired contact address if I use the non-initial letter for the search?...........................................74

4.16 Why is the number of contacts saved to my phone less than the number of contacts copied from the vCard or the

SIM card? .........................................................................................................................................................................74

4.17 Why are some call records of the same contact combined, but some records of the same contact separated?.........74

4.18 What do I do if my contacts are displayed improperly after synchronizing contacts with WeChat and What's App?

..........................................................................................................................................................................................75

4.19 Why aren't the call records combined? .....................................................................................................................75

4.20 Why doesn't my phone display the contact photo for incoming calls even after I have set the contact photo? ........75

4.21 Why do I hear echoes during the phone calls?..........................................................................................................75

4.22 Why does the phone ringtone volume automatically decrease?................................................................................75

4.23 Why is the call discontinuous sometimes and why can't one party or both parties hear the sound?.........................76

4.24 What can I do if the volume in speaker mode is small?............................................................................................76

4.25 What can I do if the playback volume of call records is small?................................................................................76

4.26 Why can't the other party hear me or why is my voice volume small during calls?.................................................76

4.27 What can I do if the receiver's volume is small?.......................................................................................................76

4.28 Why do I hear noise when I play music using the speaker? .....................................................................................77

4.29 Why do I hear noise in the downlink during a phone call in the handsfree mode?...................................................77

4.30 Why can't I store contacts? .......................................................................................................................................77

4.31 Why does garbled code appear in my contacts list?..................................................................................................77

4.32 Why is my phone powered off when I press the power button? ...............................................................................78

4.33 Why can't I create a contact photo? ..........................................................................................................................78

4.34 How many contacts can the phone store?.................................................................................................................78

4.35 Why can't I make phone calls when my phone receives 4G signals? .......................................................................78

4.36 How do I switch between calls or merge two calls to have a conference call?.........................................................78

4.37 What does a card display when a call is coming through the card during a call through another card? ...................80

4.38 How do I view the call log?......................................................................................................................................80

4.39 Why can't I find in Contacts the contact I have created from the dialer screen?.......................................................81

4.40 When my dual-card phone displays emergency calls, why can I make calls? ..........................................................81

4.41 Why is the incoming number displayed as unknown?..............................................................................................81

4.42 Why is the screen still off after I move my phone away from my ear?.....................................................................82

4.43 How do I delete the call log? ....................................................................................................................................82

4.44 Why does the call ringtone automatically revert to the default ringtone?.................................................................82

4.45 How can I delete the pre-installed ringtone? ............................................................................................................83

4.46 How do I export contacts to another phone using a SIM card? ................................................................................83

4.47 How do I export contacts to another phone using a storage device? ........................................................................83

4.48 How do I assign a unique ringtone for a contact or contact group?..........................................................................83

4.49 How do I assign a photo to a contact? ......................................................................................................................83

4.50 How do I display the contacts in the SIM card? .......................................................................................................84

4.51 Does my phone support video calls? ........................................................................................................................84

4.52 How can I cancel the keyboard touch sound?...........................................................................................................84

4.53 How can I query the missed calls?............................................................................................................................84

4.54 How can I add multiple numbers to a contact?.........................................................................................................84

4.55 How can I set the contact storage location?..............................................................................................................84

4.56 How can I quickly find a contact? ............................................................................................................................85

4.57 How can I set the blacklist of the incoming calls?....................................................................................................85

4.58 Why can't I hear the voice of another party during a call?........................................................................................85

4.59 How do I return to the call screen? ...........................................................................................................................85

4.60 How do I activate the call waiting function? ............................................................................................................85

4.61 How do I forward all incoming calls to another number?.........................................................................................85

4.62 How can I forward the unanswered calls to another number? ..................................................................................86

4.63 How can I forward the unreachable calls to another number?..................................................................................86

4.64 How do I edit the text message for rejected incoming calls?....................................................................................86

4.65 How do I delete a favorite contact? ..........................................................................................................................86

4.66 How do I remove a contact from the blacklist? ........................................................................................................86

4.67 How do I delete intercepted call and SMS logs? ......................................................................................................86

4.68 How do I quickly mute the incoming call?...............................................................................................................87

4.69 How do I quickly dial a number?..............................................................................................................................87

4.70 How can I set the contact blacklist?..........................................................................................................................87

4.71 How do I merge contacts?.........................................................................................................................................87

4.72 Why does my phone fail to save a new contact? ......................................................................................................87

4.73 Why do contacts from IM apps such as WeChat appear as separate contacts?.........................................................87

4.74 Why can't I select the SIM card for making calls?....................................................................................................87

4.75 Why can't I receive calls even when the signal strength is strong?...........................................................................88

4.76 What is the purpose of the Fixed Dialing Number (FDN) feature? ..........................................................................88

4.77 Why does my phone end a call if I press the power button during the call?.............................................................88

4.78 Why does my phone vibrate when I answer a call?..................................................................................................88

4.79 Why are the imported contacts garbled?...................................................................................................................88

4.80 Why can't I merge call logs for the same contact?....................................................................................................89

4.81 How do I check the time of a missed call? ...............................................................................................................89

5 Storage and file management ...................................................................................................90

5.1 Why can't my phone access the Internet after I connect it to the computer using a USB cable?................................90

5.2 Why can't I find a screenshot? ....................................................................................................................................90

5.3 When the storage card is full, why can't I open an app?.............................................................................................90

5.4 Can I install a microSD card to my phone? ................................................................................................................90

5.5 Why are some files copied before my phone's update process starts using a USB flash drive? .................................90

5.6 After two phones are connected and set, why can't my phone display a tab of USB options? ...................................91

5.7 Why is the available internal storage space in the recent task list less than 3 GB? ....................................................91

5.8 Why is some of my phone's memory still occupied after I clear all the recently used applications?..........................91

5.9 What can I do if data transmission using a USB cable encounters exceptions? .........................................................91

5.10 Why doesn't my phone display any notification after I connect it to the computer? ................................................91

5.11 Why can't my phone detect certain microSD cards?.................................................................................................92

5.12 How do I use my microSD card?..............................................................................................................................92

5.13 Why can't I perform USB debugging?......................................................................................................................92

5.14 After I enable the USB debugging mode, why can't my phone connect to the computer? .......................................93

5.15 How do I check the available storage in the phone memory and microSD card?.....................................................93

5.16 What do I do if I see the insufficient memory notification? .....................................................................................93

5.17 Where are my files saved by default?.......................................................................................................................93

5.18 How do I format the internal storage? ......................................................................................................................93

5.19 Why is the data in the microSD card lost after I remove the microSD card? ...........................................................93

5.20 How do I change the location where files are stored? ..............................................................................................94

5.21 How do I save files downloaded from the browser directly to the microSD card?...................................................95

5.22 How do I move files to the microSD card?...............................................................................................................96

5.23 How can I format a microSD card? ..........................................................................................................................98

5.24 Can I manage files by categories? ............................................................................................................................98

5.25 How can I view the phone information?...................................................................................................................98

5.26 After I access the gallery with a keyboard connected, why can't I view the specific album using the Down button?

..........................................................................................................................................................................................98

5.27 In the drop-down notification panel, what do the options mean? .............................................................................98

5.28 Why can't my phone connect to a computer? ...........................................................................................................99

5.29 Why can't I use my computer to view photos on my phone after connecting my phone to a computer with a USB

cable and choosing View photos in the drop-down notification panel?..........................................................................100

5.30 Why won't my car play music or videos when I connect my phone to a car with a USB cable?............................100

6Smart remote control..................................................................................................................101

6.1 What is Smart Controller? ........................................................................................................................................101

6.2 What can Smart Controller do?.................................................................................................................................101

6.3 Which home appliances does Remote Controller support? ......................................................................................101

6.4 Why is Smart Controller unavailable?......................................................................................................................101

6.5 What are the functions of a remote control?.............................................................................................................101

6.6 How do I create a remote control?............................................................................................................................102

6.7 How do I rename a remote control?..........................................................................................................................102

6.8 How do I associate the STB remote control with a TV?...........................................................................................102

6.9 What are the angle and distance for my phone's infrared remote control? ...............................................................102

6.10 Why can't my phone learn from an air conditioner remote control?.......................................................................102

6.11 Why do I have to align my phone's infrared transmitter with the infrared receiver on a TV or air conditioner for the

transmitter to function properly? ....................................................................................................................................103

6.12 Why can't my phone successfully learn from a remote control?.............................................................................103

6.13 Why can't my phone learn from some remote controls?.........................................................................................103

6.14 What does the associate button in the upper left corner of the STB remote control screen do? .............................103

7 Location service and navigation.............................................................................................104

7.1 Why does the GPS positioning function fail?...........................................................................................................104

7.2 Why can't the GPS of my phone search for a satellite? ............................................................................................104

7.3 Why can't a third-party application map load the map data?....................................................................................104

7.4 Why is the location information of the third-party positioning application inconsistent with the actual situation? .104

7.5 Why does the GPS icon occasionally appear on the status bar? ...............................................................................105

7.6 Why is the compass inaccurate? ...............................................................................................................................105

7.7 Does my phone support the BeiDou Navigation Satellite System and how do I check whether the BeiDou

Navigation Satellite System is running?.........................................................................................................................105

7.8 Is the GPS function charged?....................................................................................................................................105

7.9 What can I do when the GPS software locates slowly or fails to locate? .................................................................105

7.10 What can I do if the GPS positioning is inaccurate?...............................................................................................106

7.11 How can I enable GPS? ..........................................................................................................................................106

7.12 How do I use the GPS on my phone? .....................................................................................................................107

7.13 How can I use the GPS with an offline map? .........................................................................................................107

7.14 What are LBS?........................................................................................................................................................107

7.15 How do I enable the LBS?......................................................................................................................................107

7.16 Does the LBS use the data traffic?..........................................................................................................................108

7.17 What can I do when the LBS is unavailable? .........................................................................................................108

7.18 What can I do when the LBS fails?.........................................................................................................................108

7.19 What is GPS?..........................................................................................................................................................109

7.20 Does the GPS use huge data traffic?.......................................................................................................................109

7.21 How can I reduce the data traffic usage fee when using GPS on my phone? .........................................................109

7.22 What can I do if the GPS information is inaccurate?..............................................................................................109

7.23 How can I strengthen the GPS signals? ..................................................................................................................109

7.24 What are the GPS working principles?...................................................................................................................110

7.25 What are the differences between the GPS and the base station positioning? ........................................................ 110

8 SIM card and appearance ........................................................................................................111

8.1 What can I do if my phone can't detect the inserted SIM card?................................................................................ 111

8.2 Why does my phone read the contacts from the SIM card slowly?.......................................................................... 111

8.3 Why can't a non-standard SIM card be inserted into the card tray?.......................................................................... 111

8.4 Why can't I insert the SIM card into my phone smoothly?....................................................................................... 112

8.5 Why are the outer surfaces of the SIM and microSD card trays and the surfaces of the aluminum decorations uneven?

........................................................................................................................................................................................ 112

8.6 Why doesn't the SIM card slot have a spring?..........................................................................................................112

8.7 Why are the two gaps on the two sides of the SIM card tray harsh? ........................................................................ 112

8.8 How can I identify the SIM or microSD card insertion direction?........................................................................... 112

8.9 Why do I feel the SIM card tray shaking? ................................................................................................................ 113

8.10 Why are there marks left on the cover after I connected my phone to a USB cable for multiple times?................ 113

8.11 Why is the gap between the battery cover and the mechanical part large? .............................................................113

8.12 Why is the front camera deviated?..........................................................................................................................113

8.12.1 Why is my phone bent and deformed after I sit on it? .........................................................................................113

8.13 Why is my phone's charging port seem black and used? ........................................................................................ 114

8.14 Why do I feel the power button unstable? .............................................................................................................. 114

8.15 How can I turn on the screen if the power button does not work?.......................................................................... 114

8.16 Why are there two black bars on the USB port of a new phone?............................................................................114

8.16.1 Is my phone's warranty still valid if I remove the network access license or the license is damaged?................ 114

8.17 Why can't I take out the microSD card inserted in the SIM card tray?................................................................... 114

8.18 Can I insert a nano-SIM card to my phone? ...........................................................................................................115

8.19 Why are there knock marks on the frames of my phone after it is used for a while? ............................................. 115

8.20 How do I take out the SIM card tray without the eject tool? .................................................................................. 115

8.21 Why do I see a gap when I tilt my phone and look into it through the flash lens? ................................................. 115

8.22 What can I do if the metal decorations become deformed after my phone is dropped?..........................................115

8.23 Why do I have to push the SIM card tray really hard for it to come out?............................................................... 116

8.24 Why isn't the STK menu available when I touch the SIM card signal?..................................................................116

8.25 Why does the camera decoration scrape my hand?................................................................................................. 116

8.25.1 What can I do if the battery cover is not flat?...................................................................................................... 116

8.26 Do both SIM card 1 and SIM card 2 support 4G? How do I switch between them? ..............................................116

8.27 What are the specifications for cards placed in the upper and lower card trays?.................................................... 116

8.28 Why can't my phone detect the inserted SIM card after my phone is powered on?................................................117

8.29 Why do I hear sounds when I press the phone buttons? ......................................................................................... 117

8.30 Why do I feel the buttons loose or tight?................................................................................................................117

8.31 What is the color scheme? ...................................................................................................................................... 117

8.32 Can I remove the battery cover and pre-installed battery?...................................................................................... 117

8.33 Why are there no indications for the card trays?.....................................................................................................117

8.34 Does my phone support the micro-SIM card? ........................................................................................................117

8.35 Why are the side buttons of different heights?........................................................................................................ 118

8.36 Why do I see a large gap between the LCD and the cover?.................................................................................... 118

8.37 Why is my phone's body so thick?.......................................................................................................................... 118

9 Messaging and email................................................................................................................119

9.1 Why doesn't the multimedia message send report take effect?.................................................................................119

9.2 Why doesn't the multimedia message read report take effect? .................................................................................122

9.3 What can I do if my QQ mailbox doesn't synchronize earlier emails? .....................................................................124

9.4 Why can't I log in to the company's email using the Exchange? ..............................................................................124

9.5 What can I do if I can't connect to the server when refreshing my emails?..............................................................125

9.6 What can I do if I can't connect to the QQ mailbox because I haven't activated the IMAP and POP3 services? .....125

9.7 Are there any restrictions on the sending and receiving of emails?..........................................................................125

9.8 Why can't I send or receive messages?.....................................................................................................................127

9.9 How do I send group messages?...............................................................................................................................127

9.10 Why did my phone send a message to an unknown number?.................................................................................129

9.11 What is the minimum length of a long text message for it to be transferred to a multimedia message?.................129

9.12 What can I do if an SMS receiving/sending exception occurs after I installed a third-party security app on my

phone?.............................................................................................................................................................................129

9.13 What can I do if my phone doesn't prompt for new SMS reception? .....................................................................132

9.14 Why can't I back up messages using a third-party messaging application?............................................................141

9.15 What can I do if I can't send messages at a certain time? .......................................................................................142

9.16 Why is the image attached to the multimedia message I sent to another phone unclear?.......................................142

9.17 Why does my phone prompt twice for a new incoming SMS?...............................................................................143

9.18 Why doesn't my phone play any tone for received SMSs?.....................................................................................143

9.19 Why doesn't my phone display the SMSs according to the time sequence and why are some SMSs fixed to the top?

........................................................................................................................................................................................144

9.20 Why are the SMSs sent by my carrier deleted? ......................................................................................................144

9.21 Why is the messaging app displayed as Stopped or not the default messaging app?..............................................144

9.22 Why can't I receive some SMSs?............................................................................................................................144

9.23 Why can't I receive the SMSs pushed by my email? ..............................................................................................144

9.24 Why can't I log in to Gmail using Exchange?.........................................................................................................144

9.25 How do I switch over to the handwriting input method when I edit an SMS? .......................................................145

9.26 How can I lock a specific message or delete messages in batch?...........................................................................145

9.27 How do I forward a message, send a message to multiple recipients, and save a message as a draft? What is the

maximum number of messages that I can send to multiple recipients?..........................................................................146

9.28 How many Chinese and English characters can be contained in a text message? ..................................................148

9.29 How many text messages can be saved on my phone?...........................................................................................148

9.30 How do I set the number of the SMS center? .........................................................................................................149

9.31 What can I do if I can't send or receive multimedia messages?..............................................................................151

9.32 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ......151

9.33 Where are the multimedia message attachments saved?.........................................................................................151

9.34 How do I configure email settings? ........................................................................................................................151

9.35 Can I view emails when no Internet connection is available on my phone?...........................................................152

9.36 How do I synchronize contacts and calendar events?.............................................................................................152

9.37 Why can't I change the ringtone and vibration settings of my email? ....................................................................153

9.38 How can I set a different ringtone for the messages? .............................................................................................153

9.39 Can I restore deleted messages? .............................................................................................................................155

9.40 Is there any restriction on the email attachment size?.............................................................................................155

9.41 Why doesn't my phone play any tone?....................................................................................................................155

9.42 How can I add a message signature? ......................................................................................................................156

9.43 How do I hide the sender information when forwarding a message? .....................................................................157

9.44 How do I send contact information using the multimedia message?......................................................................157

9.45 How can I block harassment messages? .................................................................................................................157

9.46 How do I remove an email account?.......................................................................................................................159

9.47 How can I view the contacts on the blacklist?........................................................................................................159

9.48 How do I clear unread notifications?......................................................................................................................159

9.49 Can I change the Message ringtone? ......................................................................................................................160

10 Network access and data sharing.........................................................................................162

10.1 What can I do if there is no signal on the status bar?..............................................................................................162

10.2 Why is the network unavailable when I am browsing web pages or downloading files?.......................................162

10.3 Why can't I use mobile data services when roaming?.............................................................................................163

10.4 Can I only use the GSM services when I am roaming internationally?..................................................................164

10.5 Why is the Internet connection slow?.....................................................................................................................164

10.6 Why does the signal strength become poor when I place my phone on metallic objects or use a cover made of

metal? .............................................................................................................................................................................165

10.7 Why can't my phone access the Internet or use data services? ...............................................................................165

10.8 Why can't I connect to a 4G network?....................................................................................................................167

10.9 Why does my phone have no signal after I take it out from my pocket and become normal after I restart it?.......167

10.10 Why can't I access 4G when using a 4G SIM card? .............................................................................................167

10.11 Why is the signal unstable?...................................................................................................................................167

10.12 Why is there no signal suddenly? .........................................................................................................................168

10.13 How do I share a network and enable a Wi-Fi hotspot?........................................................................................168

10.14 How do I set a static IP address for my phone to connect to a Wi-Fi network?....................................................169

10.15 How do I set the modem function of my phone to connect to the computer?.......................................................169

10.16 Which 4G networks does my phone support? Can I use such networks outside my country? .............................170

10.17 What are the differences between FDD and TDD?...............................................................................................170

10.18 Can I use Honor 7 abroad? ...................................................................................................................................170

10.19 I can only access 3G networks - why can't I access 4G on my 4G phone?...........................................................170

10.20 Does my phone support SIM card hot swapping? ................................................................................................171

10.21 Why can't I delete the data usage record for the current date?..............................................................................171

10.22 Why is my daily data usage refreshed to my monthly data limit every day after my data usage exceeds the

monthly limit?.................................................................................................................................................................171

10.23 Why can't I register on a 4G network at the end of the month in some regions?..................................................171

10.24 Why is the mobile data connection still very slow after switching to an LTE phone?..........................................171

10.25 Why can't I access LTE services when using an LTE phone?...............................................................................172

10.26 How can I save my data usage? ............................................................................................................................172

10.27 Why can't I connect my phone to an OTG cable?.................................................................................................172

10.28 Why can't I connect my phone to a USB drive using the OTG cable? .................................................................173

10.29 Can I connect my phone to a mouse or a keyboard using the OTG cable?...........................................................173

10.30 Why does my phone fail to transfer files after the Bluetooth connection is successful? ......................................173

10.31 How do I view my phone's MAC address?...........................................................................................................173

10.32 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network?..................173

10.33 How do I view mobile data usage?.......................................................................................................................173

10.34 Can I share my phone's mobile network connection using a USB cable? ............................................................174

10.35 How can I tell whether my phone supports Bluetooth tethering?.........................................................................174

10.36 What is a Wi-Fi hotspot?.......................................................................................................................................174

10.37 How do I add a bookmark in the built-in web browser?.......................................................................................174

10.38 How do I close pages in the built-in browser?......................................................................................................175

10.39 How do I open a new page in the built-in browser? .............................................................................................175

10.40 How do I delete personal data from the built-in browser?....................................................................................175

10.41 How do I save an image from a web page? ..........................................................................................................175

10.42 How do I transfer files using OTG?......................................................................................................................175

10.43 How can I set up USB tethering?..........................................................................................................................175

10.44 Why is the network speed slow when I use the Wi-Fi connection?......................................................................176

10.45 When I send files using Bluetooth, why does the Wi-Fi connection sometimes become unavailable? ................176

10.46 Why can't I access the Internet in ultra power saving mode? ...............................................................................176

10.47 How can I access 4G?...........................................................................................................................................176

10.48 How do I disable the 4G network connection?.....................................................................................................176

10.49 Why does my phone have no 4G signal?..............................................................................................................176

10.50 Does the 4G network consume much traffic? .......................................................................................................177

10.51 Do I need to change my phone number or SIM card before I can access 4G? .....................................................177

10.52 Why can't I access the 4G network? .....................................................................................................................177

10.53 Why is my phone displaying the 3G icon when I am using a 4G SIM card? .......................................................177

10.54 Can my 4G phone use the 3G card?......................................................................................................................177

10.55 What is 4G? ..........................................................................................................................................................177

10.56 Why does the 4G phone consume more traffic than the 3G phone?.....................................................................178

10.57 How can I use the 4G service?..............................................................................................................................178

10.58 Why is the usage calibration message of Phone Manager incorrect or is the calibration failed?..........................178

10.59 Why can I use only the 2G network?....................................................................................................................178

10.60 LINK+ ..................................................................................................................................................................178

10.60.1 What is Wi-Fi+?.................................................................................................................................................178

10.60.2 How can I enable/disable Wi-Fi+?.....................................................................................................................179

10.60.3 Under what circumstances will Wi-Fi+ enable/disable Wi-Fi?..........................................................................179

10.60.4 What will my phone display after it connects to a Wi-Fi hotspot without Internet access?...............................179

10.60.5 When Wi-Fi+ is enabled, why do I receive a prompt stating "Network was previously detected as having no

Internet access, automatic connection disabled"?...........................................................................................................179

10.60.6 When Wi-Fi+ is enabled, why doesn't my phone switch to a mobile data connection when the Wi-Fi signal

strength is weak? ............................................................................................................................................................179

10.61 What is Signal+?...................................................................................................................................................179

10.62 Where can I learn the Signal+ description? ..........................................................................................................180