Huawei Maxis E5832 User manual

BROADBAND
WiFi Modem
E5832
User Guide
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IS YOUR ACCOUNT ACTIVATED?
Pre-Paid Customers
First up, you need to activate your service:
CLICK virginmobile.com.au/activate
NB: You’ll need a different internet connection to
activate online.
or CALL 1300 763 039
See page 8 for the final steps to get online.
Post-Paid Customers
Your service is already activated, so head to page 8 for the final steps
to get online.
TOP SECRET NOTES
E-mail Address: @virginbroadband.com.au
E-mail Password:
Service Number:
0 4
Account PIN:
See page 20 for tips on managing your account.
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TABLE OF CONTENTS
Is your account activated? 2
Welcome 4
What’s in the box? 4
System requirements 5
Get to know your Modem 6
Using your Modem 8
Wired connection 9
Wireless connection 12
Your first connection 18
Managing your account 20
Equipment information 21
Copyright & safety information 23
Questions? 35
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WELCOME TO VIRGIN MOBILE!
Congratulations! That cool gadget you’ve got in your hands is going to
let you take the internet with you, so you’ll never have to miss a beat.
Your new modem is easy to connect. You don’t have to waste time
configuring advanced settings – simply plug it into a compatible
computer and let the installer work its magic. You’ll be surfing the
web in no time, using the latest HSDPA wireless network technology
(where available).
In addition to being a wireless USB modem, your new modem is also
a Wi-Fi Router allowing you to connect up to three wireless devices
to the internet! To use your modem wirelessly, follow the steps on
page 12.
Features of your modem
Easy installation, thanks to the Zero CD Plug ‘N’ Play software on•
the modem.
Connect directly via USB or wirelessly via Wi-Fi.•
Rechargeable Li Battery.•
MicroSD Card Slot.•
Check your connection instantly with the built-in LED Display.•
Compatible with nearly all modern desktop and laptop•
computers equipped with Microsoft Windows or Apple OS X
operating systems.
What’s in the box?
Modem and Li Battery.•
USB one port extension cable.•
User Guide with SIM card attached, if it’s not already in•
the modem.
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System requirements
Standard USB interface.•
Windows XP Service Pack 2, Windows Vista.•
Mac OS X 10.4 and 10.5 with the latest updates installed.•
Wireless Network Adaptor if you intend using the wireless•
functionality.
The hardware of your computer must meet or exceed the•
recommended system requirements for the installed version
of OS.
Display resolution: 800 x 600 or above.•
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GET TO KNOW YOUR MODEM
Screen indicator information
INDICATOR STATUS
Visible, Steady• and Red: (a) There is no SIM
card installed, or, (b) the PIN code needs to
be entered, or, (c) there is no signal.
Visible, Steady• and Yellow: The signal
strength is weak.
Visible, Steady• and Green: The signal
strength is strong.
Not Visible: Roaming is off.•
Visible, Steady• and Red: Roaming is on.
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INDICATOR STATUS
Not Visible: Wi-Fi is disabled.•
Visible, Steady• and Blue: Wi-Fi is enabled.
Fast Blinking• and Blue: WPS is enabled.
Not Visible• : No network service.
Fast Blinking• and Green: Connecting.
Blinking• and Green: 2G network registered.
Visible, Steady• and Green: 2G data service
connected.
Blinking• and Blue: 3G network registered.
Visible, Steady• and Blue: 3G data service
connected.
Fast Blinking• and Red: The battery power
level is very low. The modem needs to be
charged or it will shut down.
Visible, Steady• and Red: The battery power
level is low.
Visible, Steady• and Green: The battery
power level is high.
Blinking• : The battery is being charged. If the
indicator is Red, the battery level is too low
to power on the modem. When the indicator
turns Green, you can power on the modem.
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USING YOUR MODEM
Inserting the SIM and battery
If your Virgin Mobile SIM Card and the Modem Battery are not already
installed, follow the steps below.
Powering up your modem
Press and hold the power button until the indicators
light up on the display screen.
(Note: Press and hold the
power button to power
the modem off.)
Connecting your
modem to your
computer
There are two ways to
connect to the modem and through it, to the internet:
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Directly using the supplied USB Cable; or•
Wirelessly, using WiFi•
1. Wired connection
Connect the Modem to your PC or Mac using the supplied USB1.
cable.
Follow the relevant steps for your operating system to install the
Virgin Mobile Software.
Software installation for Windows
Make sure the modem is powered on.•
After connecting the modem’s USB cable to your computer, the•
set-up software will run automatically.
If the software does not run automatically, go to “My Computer”,•
which should be located on your Windows desktop, and browse
to the disk drive labelled “VIRGINMOBILE”. Double-click on
“Autorun.exe”, to start the installation program.
Choose ‘Install’ and then click ‘Continue’.1.
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Please read, and agree to, the Software Licence Agreement2.
and leave the installation directory unchanged. The software
will start installing, and a progress screen will be displayed.
Once the software and drivers have installed, click ‘Finish’.3.
Your computer will now use the new software to properly4.
configure your modem. An information balloon will pop up
from your System Tray area to you when the process is
finished. This process may take several minutes.
When the install is finished the Virgin Mobile connection5.
software will start.
Click ‘Connect’. Open your Internet browser (e.g. Internet6.
Explorer).
You are now connected to the Internet and ready to start7.
surfing!
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
Software installation for Apple OS X
Make sure the modem is powered on.1.
After connecting the USB Modem using the supplied USB2.
cable, the disk on the modem will automatically open.
Under ‘Install’ or ‘Run Program’, double-click on ‘Virgin Mobile’3.
to begin the installation process.
Please read and agree to the Software Licence Agreement and4.
click ‘Continue’ to proceed.
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If you agree to the terms of the Software Licence Agreement,5.
click ‘Agree’ to proceed.
Select the disk drive where you want to install the Virgin Mobile6.
connection software and click ‘Continue’.
Choose ‘Easy Install’.7.
You’ll be prompted for an administrator password to allow the8.
software package to be installed. In most cases this will simply
be the password you use to log onto the computer. Click ‘OK’
to continue.
When you see the message “The software was successfully9.
installed”, click ‘Close’ to finish.
Your computer will now start the Virgin Mobile connection10.
software which is already configured for the Virgin Mobile
network.
Click the ‘Connect’ button. Open your Internet browser11.
(e.g. Safari).
You are now connected to the Internet and ready to start12.
surfing!
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
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2. Wireless connection
NOTE: Your computer must have a Wireless Network Card or adapter
in order to connect wirelessly.
The modem has a built in wireless router and allows you to•
connect wirelessly to the Modem, and through it, to the internet.
Your modem’s WiFi is switched off by default. To switch it on•
simply press the ‘WiFi/WPS On/Off’ Button and then follow the
steps below to set-up your computer.
The wireless connection is secured by a pre-configured,•
randomly generated, 13-digit, 128-bit, WEP (Wireless Equivalent
Privacy) passkey.
To be able to connect wirelessly, you’ll need to follow the steps
below:
Power off your modem. (Press and hold the power button).1.
Remove the back cover and battery from the modem.2.
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Find and write down the3. SSID and WEP Key from the label.
Re-insert the battery and replace the back cover.4.
Power on the modem by pressing and holding the5.
power button.
Make sure that your Wi-Fi is turned6. On and that your modem
has established a Connection to the network.
Follow the relevant steps below for your operating system to7.
connect wirelessly.
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Wireless configuration for Windows XP
From the Windows1. ‘Start’ menu, select ‘Control Panel’.
Click2. ‘Switch to Classic View’ in the top left of the screen
(if this is not already your default view).
Double click3. ‘Network Connections’.
Right click4. ‘Wireless Network Connection’ and then click
‘View available wireless networks’.
A list of available wireless networks will be displayed.
Double-click or click5. “connect” on the “virginmobile”
connection.
You’ll be prompted for the6. ‘Network key’.
Enter the key in both fields and click7. ‘Connect’.
After approximately a minute the message8. ‘Connected’ will
display in the dialog box and an icon will appear in the Windows
XP notification area.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
Wireless configuration for Windows Vista
Click1. ‘Start’, then ‘Control Panel’.
There are two view options on left of the Control Panel screen;2.
‘Control Panel Home’ and ‘Classic View’. Select ‘Control
Panel Home’ if it’s not already selected.
Click3. ‘Network and Internet’.
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Click4. ‘Network and Sharing Center’.
Under the5. ‘Tasks’ list on the left, click ‘Connect to a network’.
A new window will pop up. Find the6. ‘virginmobile’ connection
from the list and double-click on it.
A new window will pop up. Type in the WEP key and click7. ‘OK’.
After approximately a minute the message8. ‘Connected’ will
display in the dialog box and an icon will appear in the Windows
Vista notification area.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
Wireless configuration for Apple OS X 10.4
If you already use Apple airport, the airport icon will likely appear on
your menu bar.
Click ‘Apple’, then ‘System Preferences’.1.
Double click ‘Network’.2.
If ‘By default, join:’ is set to ‘Automatic’, change it to ‘Preferred3.
Networks’.
Double click the ‘virginmobile’ connection to configure security4.
on.
The wireless security box will appear, select ‘WEP 40/128-bit5.
ASCII’ as the ‘Wireless Security’ type.
Type in the WEP key and click ‘Ok’.6.
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Make sure ‘Show AirPort status in menu bar’ is ticked and click7.
‘Apply Now’.
Turn AirPort on/off from the top Menu Bar and it will connect8.
automatically.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
Wireless configuration for Apple OS X 10.5
If you already use Apple airport, the airport icon will likely appear on
your menu bar.
Click ‘Apple’, then ‘System Preferences’.1.
Double click ‘Network’.2.
Select ‘AirPort’ from the options on the left. Then click on the3.
‘Turn AirPort On’ button.
Scroll through and find the ‘virginmobile’ connection next to4.
‘Network Name’.
Click on the ‘Advanced’ button if it’s not listed...5.
Make sure the ‘virginmobile’ connection is listed as the first6.
entry. If its not, click the + button to find and add it.
The ‘Add Network’ dialogue will appear.7.
Complete the following details:8.
– Network Name: ‘virginmobile’
– Security type: ‘WEP Password’
Type in the WEP key and click ‘Add’.9.
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Click ‘OK’ to complete.10.
Turn AirPort on/off from the top Menu Bar and it will connect11.
automatically.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
Accessing the Internet
To connect to the internet,
press the dial/connect button
OPTIONAL: Changing the default wireless SSID
and WEP key
Your USB Modem comes pre-configured with an SSID and a
randomly generated WEP key to allow you to use the wireless
functionality out of the box without much effort.
If, however, you’d rather configure your own wireless settings,
you can do so through the
Web Management Page:
Start the Internet browser and enter• 192.168.1.1 in the
address bar.
The default username is: Admin•
The default password is: admin•
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Note: The Web Management Page will only be accessible if the
modem is connected to your PC wirelessly.
Run through the setup wizard to configure your own wireless settings.
Changed something you shouldn’t have?
No dramas! Just restore your modem to its Factory
Defaults:
Press and hold the WIFI/WPS and CONNECT
buttons at the same time until all the indicators
switch off.
Note: All personal configuration settings and
web-based management settings and parameters
will be restored to their default values.
YOUR FIRST CONNECTION
The first time you connect, you’ll be taken to a special page to
register your broadband service.
Enter your first and last names and set up your primary Virgin
Broadband email address, which we’ll use to contact you from time
to time.
Make a note of this email address & password – you’ll need them
to check your usage.
You can delete, edit and manage your existing email addresses
or create up to 4 new ones through the following page:
mybroadbandusage.virginbroadband.com.au.
Your username and password are the same as for your primary
email account.
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Setting up your e-mail
You can access your email account through our web mail page at:
webmail.virginbroadband.com.auSimply enter your Username
(including the @virginbroadband.com.au bit) and Password to start
emailing. You can access your email account from any Internet
connection on any computer.
Alternatively, you can configure your account to be used through
an email client like Outlook or Apple Mail, by using the basic settings
below:
Account Type POP3
Incoming Mail server mail.virginbroadband.com.au
Outgoing Mail server smtp.virginbroadband.com.au
Account Name Your full email address
([e-mail])
Password The password you created with the email
address.
If you need specific, step by step instructions for any
particular email program, visit our online FAQ’s for detailed help:
virginmobile.custhelp.com
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MANAGING YOUR ACCOUNT
Checking your data usage & topping up your account
To check your usage, go to mybroadbandusage.virginbroadband.
com.auand log in using your full Virgin Broadband email address and
password.
Need more data?
If you’re getting a bill each month, you can top-up by logging into
My Account (virginmobile.com.au/myaccount) with your service
number & 6-digit PIN. The top-up will be added to your next bill.
Also, if you haven’t already set up direct debit, we fully recommend
it! Just fill out the enclosed form and pop it in the post. Or, to set it up
on a credit card, just give us a call on 1300 555 100.
If you’re on Pre-Paid you can recharge online anytime:
Log in ata. virginmobile.com.au/myaccount with your service
number and the 6-digit PIN you picked when activating the
service.
Got a voucher or recharge card? Enter the 12 digit number.b.
Got a credit card? Enter your credit card details & choosec.
your amount.
The credit will appear on your account within 15 minutes.
Using webmail
To use the Virgin Broadband Webmail service, go to webmail.
virginbroadband.com.auand log in with your full Virgin Broadband
email address and email password.
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