Huawei EG8247Q User manual

EG8247Q
Quick Start
Issue 03
Date 2020-02-26
HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2020. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specied in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every eort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website: https://www.huawei.com
Email: [email protected]
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Contents
1 Placing the Device................................................................................................................... 1
2 Connecting Cables................................................................................................................... 3
3 Indicator Description.............................................................................................................. 5
4 Technical Specications......................................................................................................... 7
5 FAQs............................................................................................................................................ 8
EG8247Q
Quick Start Contents
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1 Placing the Device
● Do not install the ONT outdoors or in an outdoor cabinet.
● The ONT can be mounted onto a wall or placed on a desk. Do not install the ONT in
other modes, such as ceiling.
● Keep 10 cm clearance on all sides to ensure adequate ventilation.
● It is recommended that the computer and ONT be put far away from electric appliances
that generate strong magnetic or electric elds, such as microwave ovens.
Mounting an ONT on the desk
The gure below shows an ONT that is horizontally placed on a desk.
The appearance shown in this document may be dierent from the actual appearance of
the product. The actual product prevails.
Mounting an ONT onto the wall
1. Mark two positions with the same spacing as that between the two mounting
holes of the ONT using a marker on a wall.
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Quick Start 1 Placing the Device
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2. Select a proper drill bit according to the outer diameter of the screws. Use a
hammer drill to drill the marked positions on the wall. Then clean the holes
and install two expansion bolts.
3. Use a screwdriver to fasten the screws into the expansion bolts, reserving 5
mm ends out of the wall, and mount the ONT onto the screws.
It is recommended that the screw be about 4 mm in diameter and longer than 20 mm.
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2 Connecting Cables
● The ber connector connected to the optical port on the wall varies depending on
actual conditions.
● To ensure normal use of bers, make sure that the ber bending radius is larger than 30
mm.
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Quick Start 2 Connecting Cables
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No. Item Description
1On/O Powers the ONT on or o.
2 Power Connects to a power adapter.
3 TEL1-TEL2 Connects to the ports on a telephone or fax machine.
4 LAN1-
LAN4
Connects to PCs or IP set-top boxes (STBs).
5 USB1-USB2 Connects to USB storage devices.
6 CATV Connects to a TV.
7 Optical
port
The optical port is equipped with a rubber plug and
connected to a ber for upstream transmission.
The type of the optical connector connected to the optical
port can be SC/APC.
8 Reset Press the button for a short time to reset the device; or
press the button for a long time (longer than 10s) to
restore the device to the default settings and reset the
device.
NOTE
Reset Huawei ONTs with caution. Otherwise, the ONTs may fail to
access the Internet. If an ONT cannot access the Internet after a
reset, contact your Internet service provider.
9 WPS When the WLAN is on, press the WPS button (> 3s) and
release the button to start Wi-Fi protected setup (WPS)
negotiation.
10 WLAN Used to enable or disable the WLAN function
- When the WLAN is disabled, press the WLAN button (>
3s) and release the button to enable the WLAN.
- When the WLAN is enabled, press the WLAN button (> 3s)
and release the button to disable the WLAN.
11 Light It is used to turn on/o indicators.
●On: Indicators can be lit properly.
●O: Indicators are o.
NOTE
You are advised to turn on indicators to identify abnormalities in
time.
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3 Indicator Description
Indicator Status Description
Power Steady on The ONT is powered on.
O The power supply is cut o.
PON/LOS See the following table .
LAN1-LAN4 Steady on The Ethernet connection is in the normal state.
Blinking Data is being transmitted over the Ethernet
port.
O The Ethernet connection is not set up.
TEL1-TEL2 Steady on The ONT is registered with the softswitch but
no service ows are transmitted.
Blinks twice a
second
The ONT is registered with the softswitch, and
data is being transmitted on the port.
Blinks once
every 2 seconds
The ONT fails to be registered with the
softswitch.
O The POTS port is disabled.
USB Steady on The USB port is connected and working in the
host mode, but no data is transmitted.
Blinking Data is being transmitted on the USB port.
O The system is not powered on or the USB port
is not connected.
WLAN Steady on The WLAN function is enabled.
Blinking Data is being transmitted over the WLAN port.
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Indicator Status Description
O The WLAN function is disabled.
WPS Steady on The WPS function is enabled.
Blinking A Wi-Fi terminal is accessing the system.
O The WPS function is disabled.
CATV Steady on The CATV function is enabled and CATV
signals are received.
O The CATV function is disabled or CATV signals
are not received.
Status
No.
PON Status LOS Status Description
1O O The ONT is prohibited by the upper-
layer device or blinks abnormally.
Contactontact the service provider for
help.
2 Blinks twice
a second
Blinks twice
a second
3 Blinks twice
a second
O The ONT attempts to set up a
connection with its upper-layer device.
4 Steady on O A connection is set up between the
ONT and its upper-layer device.
5O Blinks once
every 2
seconds
The ONT is not connected to bers or
does not receive optical signals.
6 Blinks once
every 2
seconds
Blinks once
every 2
seconds
The hardware is faulty.
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4 Technical Specications
Product Function
EG8247Q ● 4 Ethernet ports
● 2 POTS ports
● 2 USB ports
● 1 CATV port
● 2.4 GHz & 5 GHz Wi-Fi
● Power adapter input: See the nameplate on the adapter.
● System power supply: See the nameplate on the device.
● Ambient temperature: 0ºC to +40ºC
● Ambient humidity: 5%–95% (non-condensing)
● Dimensions (H x W x D): 32 mm x 219 mm x 159 mm (without external
antenna and pads)
● Weight: About 400g
● Maximum system power consumption: 24 W
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5 FAQs
The following web page is only for reference. The actual web page of the product prevails.
How do I log in to the Huawei ONT web page?
● Wireless login
1. Connect your mobile phone, pad, or PC to the Wi-Fi network of the Huawei
ONT.
2. Enter the IP address in the address box of a browser and press Enter. On the
displayed login page, enter the username and password. (For details about
the IP address, login username, and password, see the product nameplate.)
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● Wired login
1. Use a network cable to connect a PC to the Huawei ONT.
2. Set the IP address of the PC in the same subnet as the web address of the
Huawei ONT. For example, if the web address of the Huawei ONT is
192.168.100.1 (for the web address of the Huawei ONT, see the product
nameplate), set the IP address of the PC to 192.168.100.100.
The preceding cable connection diagram and login pages are only for reference, and those
of the actual product prevail.
3. Log in to the web conguration page.
a. Open a browser. In the address box, enter the web address (printed on
the nameplate of the Huawei ONT). Press Enter.
b. Enter the login user name and password (printed on the nameplate of
the Huawei ONT). Click Log In.
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● If you do not perform any operations after logging in to the system within five
minutes, you will be logged out, and the system automatically returns to the login
interface.
● The system will be locked for one minute if you input incorrect user name and
password for three consecutive times.
● Change the initial password after logging in to the web page for the rst time.
How do I change the Wi-Fi password?
1. Log in to the Huawei ONT web page using your mobile phone, pad, or PC. For
details, see "How do I log in to the Huawei ONT web page?"
2. Choose the Advanced Conguration > WLAN tab and choose 2.4G Basic
Network Settings. (If you want to congure 5G Wi-Fi, choose 5G Basic
Network Settings.).
What can I do if I forget the Wi-Fi password?
1. Log in to the Huawei ONT web page using your PC by wired login. For details,
see "How do I log in to the Huawei ONT web page?"
2. Choose the Advanced Conguration > WLAN tab and choose 2.4G Basic
Network Settings. (If you want to congure 5G Wi-Fi, choose 5G Basic
Network Settings.).
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What can I do if I cannot connect to the Wi-Fi network?
How to improve the Wi-Fi speed of a Huawei ONT?
1. Wi-Fi speed relies on the bandwidth provided by the ISP, so the simplest way is
to upgrade to faster broadband.
2. Wi-Fi speed is aected by the Wi-Fi signal strength and quality. Ensure that the
Huawei ONT is far away from interference sources such as TVs, microwave ovens,
refrigerators, cordless phones, and Bluetooth devices, and reduce the number of
obstacles between the Huawei ONT and Wi-Fi devices (such as pads, mobile
phones, and laptops). You are advised to use repeaters to enhance the Wi-Fi
coverage if the area is large.
3. Using the correct radio channel. Generally, the Huawei ONT automatically
selects the optimal channel. If the network is slow or the quality turns poor from
time to time, you can use a Wi-Fi scanner such as Wi-Fi Stumbler or Wi-Fi
Analyzer to search for the optimal channel.
4. To prevent unauthorized network access, log in to the web interface of the
router and select MAC address ltering based on your requirements.
What can I do if the network speed is slow?
1. Check whether network cables are properly connected. Remove and then
insert the network cables. Then, check whether the network speed is normal.
2. Check whether downloading, network video watching, or other operations
occupy a large amount of bandwidth. Due to bandwidth restrictions, if some
network applications occupy a large amount of network bandwidth, the
network speed is slow.
3. Use another PC, mobile phone, or pad to check whether the network speed is
normal.
A phone does not ring upon an incoming call but communication is in
normal state when the phone is in o-hook state.
● The ONT supports a maximum of 60 V AC ringing current voltage. Check
whether the ringing current voltage of the phone is higher than 60 V AC. If it
is higher than 60 V AC, replace the phone.
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How do I restore the Huawei ONT to factory setting?
Press Reset by using a needle-type object for longer than 10s to restore factory
defaults and reset the Huawei ONT. If the indicator is o and then is lit, the
system restarts successfully.
Exercise caution when restoring factory settings. This function may cause the loss of ONT
conguration information and further cause an Internet access failure. If this problem
occurs, contact your service provider for help.
How can I download Huawei ONT rmware or ONT software?
Huawei ONT is used with an OLT and NMS of a required version. If the versions
are not the required ones, the ONT may not work.
If required, contact your internet service provider to obtain the correct ONT
rmware or software.
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