Hubbell GAI-Tronics 352-101 User manual

Pub. 42004-455C
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Division 1 SMART Telephones
TABL E O F CO N T E N T S
GAI-Tronics Corporation 3030 Kutztown Road, Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax [phone]
VISIT WWW.HUBBELL.COM/GAI-TRONICS/EN FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................1
General Information.......................................................................................................................1
Hardware Description.....................................................................................................................2
External....................................................................................................................................................2
Internal ....................................................................................................................................................3
Ring Relay PCBA....................................................................................................................................4
Installation ......................................................................................................................................4
Installation Guidelines............................................................................................................................4
Front Cover Removal.............................................................................................................................5
Enclosure Mounting................................................................................................................................6
Cable Entries...........................................................................................................................................7
Wiring......................................................................................................................................................8
PCBA Hardware Configuration..........................................................................................................10
Auto-answer Configuration ................................................................................................................10
Polarity Configuration ........................................................................................................................10
DTMF Gain Select Configuration ......................................................................................................10
Low-Power Mode Configuration........................................................................................................10
Auxiliary Outputs.................................................................................................................................11
Extreme Cold Temperature Operation...............................................................................................11
Front Cover Installation.......................................................................................................................11
Programming.........................................................................................................................................11
Enter Programming Mode...................................................................................................................12
Basic Programming—Call Time-out..................................................................................................12
Operation.......................................................................................................................................13
Models 352-101 and 352-102 Handset Operation ..............................................................................13
Models 352-103 and 352-104 Headset Operation...............................................................................14

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GAI-Tronics Corporation 3030 Kutztown Road, Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax [phone]
VISIT WWW.HUBBELL.COM/GAI-TRONICS/EN FOR PRODUCT LITERATURE AND MANUALS
Maintenance..................................................................................................................................15
Specifications ................................................................................................................................15
Electrical................................................................................................................................................15
Environmental.......................................................................................................................................15
Mechanical.............................................................................................................................................16
Approvals.......................................................................................................................................16
User Instructions (USA) ...............................................................................................................16

Pub. 42004-455C
GAI-TRONICS
®
A HUBBELL COMPANY
Division 1 SMART Telephones
GAI-Tronics Corporation 3030 Kutztown Road, Reading, PA 19605 USA
610-777-1374 800-492-1212 Fax [phone]
V
ISIT WWW . HUBBELL . COM / GAI - TRONICS / EN FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice
This installation, operation, and maintenance manual contains sensitive business and technical
information that is confidential and proprietary to GAI-Tronics. GAI-Tronics retains all intellectual
property and other rights in or to the information contained herein. Use this information only in
connection with the operation of your GAI-Tronics product or system. Do not disclose this manual in any
form, in whole or in part, directly or indirectly, to any third party.
General Information
GAI-Tronics’ Class I, Division 1 SMART Hazardous
Area telephones are constructed of cast aluminum and
are weatherproof and corrosion resistant. They combine
standard telephone operation with GAI-Tronics’
SMART (self-monitoring and reporting telephone)
technology to provide optimum performance and
flexibility.
Using GAI-Tronics’ TMA (Telephone Management
application) (purchased separately) provides status
monitoring and reporting for each telephone. For
complete details, please refer to the TMA’s on-line
help.
This manual applies to the following models:
•Model 352-101—Division 1 SMART Hazardous
Area Telephone
•Model 352-102—Division 1 SMART Hazardous
Area Telephone with Ring Relay
•Model 352-103—Division 1 SMART Hazardous
Area Telephone with Headset
•Model 352-104—Division 1 SMART Hazardous Area Telephone with Ring Relay and Headset
GAI-Tronics’ SMART telephone product line provides flexibility to address a diverse range of
applications. Altering the configuration data, in the telephone’s non-volatile memory, achieves a wide
variety of functions. The configuration options include:
•call progress detection, control, and call logging,
•auto-calling, auto-answering, and auto-dialing facilities,
•function inhibiting (e.g., tone pad and manual keypad dialing), and
•maximum call duration.
Figure 1. Model 352-101 Division 1
SMART Hazardous Area Telephone

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GAI-Tronics initially programs these functions during manufacturing and testing. Reprogram them
remotely, if necessary, via DTMF data call, after installation.
All SMART telephones receive power from the telephone line for connection to a 24 V dc or 48 V dc
analog station port of a PBX (Private Branch Exchange), PABX (Private Automatic Branch Exchange) or
KSU (Key Service Unit).
Do not make connections to pay telephone extensions or shared service (party) lines.
TMA users can schedule auto-dial maintenance calls to alert maintenance personnel of any unusual sensor
or fault conditions that exist. SMART telephones can also generate an auto-dial maintenance call upon
discovery of certain sensor events. Use of a maintenance access PIN restricts access to the SMART
telephone’s maintenance mode. Distribute the maintenance access PIN only to trained and authorized
maintenance personnel.
Hardware Description
External
Models 352-101 and 352-102 include a handset with approved cable gland, standard keypad, volume
control button, and applicable approval labeling. The handset rests on a cradle, which has a magnetic reed
switch, behind it, to signal off-hook conditions. Ten cover mounting bolts, around the perimeter of the
enclosure’s flange, seal the enclosure (see Figure 2).
Figure 2. 352 Series Division 1 SMART Hazardous Area Telephone Outline Drawing

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For the Division 1 SMART telephone models with the headset option, a removable headset and headset
activation bracket replace the cradle and handset.
Figure 3. 352 Series Division 1 SMART Hazardous Area Headset Telephone Outline Drawing
Internal
All standard components mount to the rear of the front cover, except for the ring relay PCBA (when
installed) (see Figure 4).
WARNING
—The front cover is not hinged to the rear enclosure. Adequately support the cover
when removing the flange bolts.

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Figure 4. 352 Series Division 1 SMART Hazardous Area Telephone—Internal View
Ring Relay PCBA
The ring relay PCBA allows the telephone to activate an external beacon or sounder when the telephone
receives a call. The ring relay PCBA connects to the main PCBA via a two-wire cable assembly. This
cable assembly allows communication between the main PCBA and the ring relay PCBA. The ring relay
PCBA is in the rear enclosure (see Figure 4 for mounting, and steps 3 through 5 in the Wiring section).
Installation
Installation Guidelines
Only trained, qualified, and competent personnel shall install these enclosures. Installation must comply
with state and national regulations, as well as safety practices for this type of equipment.
CAUTION
—Do not install this equipment in hazardous areas other than those indicated
in the Approvals section of this manual. Such installation may cause a
safety hazard and consequent injury or property damage.
The mounting location must be flat and provide proper clearance, rigidity, and strength to support the
enclosure and all internal devices.
WARNING
—Securely fasten the enclosure to the mounting location, using 3/8-inch diameter
steel mounting bolts and washers, or washer head bolts.
WARNING
—Do not disconnect equipment while energized.
Insure proper grounding to protective earthing.

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WARNING
—The front cover is not hinged to the rear enclosure.
Securely support the front cover while removing the cover bolts.
ATTENTION
—Only qualified personnel shall install this equipment, which must be in
accordance with the NEC (National Electrical Code) and/or applicable local
codes.
Inspect and clean the machined flange flame joint surfaces of both the cover and box. Surfaces must be
smooth, free of nicks, scratches, dirt, or any foreign particle build-up that would prevent a proper seal.
Surfaces must seat fully against each other to provide a proper explosion-proof joint. Clean surfaces by
wiping with a clean lint-free cloth.
Apply a light coating of Killark LUBG lubricant to the flange surfaces and close the cover. Install and
tighten all cover bolts to 30 ft-lb. Do NOT omit any cover bolts. Use only the bolts supplied with the
enclosure.
Adhere to the following guidelines when installing GAI-Tronics telephone equipment to ensure the safety
of all personnel:
•Electrostatic Discharge (ESD) Protection: These telephones have an earth ground terminal.
Connect this terminal to earth ground in accordance with all local safety regulations and the NEC
(National Electrical Code). Safe and stable communications require proper grounding. Do not use
long and coiled ground wires.
NOTE:Proper grounding does not eliminate the need for lightning protection for the telephone or the
telephone system.
•NEVER install a telephone during a lightning storm.
•Install a UL Listed lightning arrestor on any telephone where the telephone or telephone cable is at
risk of exposure to lightning strikes. Install the lightning arrestor as close to the telephone as possible,
in a non-hazardous environment, to maximize the protection. Do NOT install the lightning arrestor
within the enclosure supplied with the telephone.
•NEVER install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•NEVER touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
•USE CAUTION when installing or modifying telephone lines.
The General Information section details the types of telephone lines that GAI-Tronics’ SMART
telephones operate on. These telephones only operate with one telephone per line. Operating telephones in
parallel or in a party-line configuration may cause sporadic telephone operation, difficulties with
programming, or premature disconnection of calls. Additionally, if unique features, e.g., voice mail, call
waiting, etc., are not disabled, the telephone may not function.
Front Cover Removal
WARNING
—The front cover is not hinged to the rear enclosure. Adequately support the cover
while removing the cover bolts.
1. Support the front cover and remove the ten cover bolts from the enclosure flange.
2. Pull the front cover far enough away to expose the internal connections.
3. Place the front cover aside.

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Enclosure Mounting
N OTE : The mounting surface must support the weight of the aluminum enclosure, which is 28 lbs.
Securely fasten the enclosure to the mounting surface with 3/8-inch diameter steel mounting bolts, on all
four mounting feet (see Figure 5).
•Stainless steel hardware is recommended for outdoor applications.
•The suggested mounting height is 48 inches to the bottom of the enclosure.
N
OTE : Refer to the Killark Installation, Operation, and Maintenance Data Sheet enclosed with the unit for
additional enclosure information.
Figure 5. 352 Series Division 1 SMART Hazardous Area Telephone—Enclosure Mounting Detail

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Cable Entries
Seal all unused openings with proper fittings per local standards. Use field wiring suitable for the ambient
temperature. All conduit NPT plugs (blanking elements) must be explosion-proof with a Type 4X rating
(see Figure 6 for the NPT conduit entries).
Figure 6. 352 Series Division 1 SMART Hazardous Area Telephone—Conduit Entries

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Wiring
WARNING
—The front cover is not hinged to the rear enclosure. Adequately support the cover
while removing the cover bolts.
1. While supporting the front cover, remove the ten cover bolts from the enclosure flange.
2. Pull the front cover far enough away to expose the internal connections and disconnect any wiring
between the front cover and rear enclosure. Place the front cover aside.
3. Connect the incoming subscriber line or the telephone line suppressor (if applicable) to terminal block
TB1 on the main PCBA (see Figure 7).
Figure 7. Main PCBA
4. When a ring relay PCBA option is present, connect incoming 120 V ac power to terminal block TB1,
on the ring relay PCBA (see Figure 8).

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Figure 8. Ring Relay PCBA
Figure 9. Strobe or Sounder Wiring
5. Connect the external sounder or beacon to TB2, for activation with an incoming telephone call.
6. Reconnect the communication cable between the Main PCBA and Ring Relay PCBA, if
disconnected, before reattaching the front cover.
WARNING
—Any external equipment connected to the ring relay PCBA must be rated for the
hazardous area where it is located. Improper installation or equipment may
cause a safety hazard and consequent injury or property damage.

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PCBA Hardware Configuration
The following sections explain the PCBA hardware configuration options and identify the necessary
jumper settings to enable or disable each option. GAI-Tronics recommends reading the following sections
to select the desired parameters before making changes. Keep a record of the settings. Specific hardware
configurations control the following options (see Figure 7 on page 8 for the jumper locations).
Auto-answer Configuration
Factory Setting: Auto-answer feature enabled.
The Auto-answer feature enables or disables the automatic answering of an incoming call, which allows
TMA to monitor the health of this telephone via polling. When the Auto-answer feature is enabled, the
telephone automatically answers the call and attempts to communicate with TMA.
•Enable: Place jumper J14 in position EN.
•Disable: Place jumper J14 in position DIS. (Do not use this setting except under the direction of
GAI-Tronics personnel.)
NOTE:Remote programming and using GAI-Tronics’ TMA on a PC to contact the telephone requires the
auto-answer feature to be enabled.
Polarity Configuration
Factory Setting: Non-polarity sensitive
This telephone can be configured to be polarity or non-polarity sensitive. With the non-polarized setting,
the telephone operates with the telephone line’s positive terminal connected to either the tip or the ring.
With the polarized setting, the telephone only operates with the telephone line’s positive terminal
connected to the tip.
•Non-polarity Sensitive: Place jumper J6 in position NON.
•Polarity Sensitive: Place jumper J6 in position POL.
DTMF Gain Select Configuration
Factory Setting: Low Gain selected
Two gain selections are available in the DTMF detection circuit. In most installations, the low gain setting
is recommended. The high gain setting may be necessary if the telephone is not responding to manual or
TMA-generated DTMF commands.
•Low Gain Selected: Place jumper J17in position LO.
•High Gain Selected: Place the J17 jumper in position HI.
Low-Power Mode Configuration
Factory Setting: Low-Power Mode Disabled
For installations where minimal loop current is available, the telephone’s performance may be improved
by enabling this feature. Symptoms of minimal loop current include low speaker volume and/or
momentary muting of audio. In most applications, however, the low-power mode should be disabled.
Enable the low-power mode by installing the following three jumpers: J21, J22, and J23.
•Low-Power Mode Enabled: Jumpers installed at J21, J22, and J23.
•Low-Power Mode Disabled: Jumpers NOT installed at J21, J22, and J23.

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Auxiliary Outputs
Each telephone includes two isolated solid-state switches capable of switching a maximum of 48 V dc,
125 mA or 28 V RMS ac, 80 mA RMS. Terminal block TB2(OUT1) and TB5 (OUT4), on the main PCBA,
provide connections for the auxiliary outputs (see Figure 7).
Output 1 connects to terminal block TB2, on the main PCBA (see Figure 7). This output activates at the
start of an incoming call and extinguishes upon lifting the handset from its cradle (call answered). This
output activates with a cadence of 2 seconds ON followed by 4 seconds OFF during this time interval.
NOTE:This output is not available on models containing the ring relay option.
Output 4 connects to terminal block TB5, on the main PCBA (adjacent to TB2). This output is remotely
controllable via an appropriate DTMF command. Use this remote-control output to activate or control a
door latch, gate relay solenoid, alarm, etc. from the called party location.
Extreme Cold Temperature Operation
GAI-Tronics’ 352 Series Division 1 SMART telephones can operate in extremely cold temperatures
ranging to −40 ºC. Operation at these temperatures requires a 5 V dc power supply for the telephone.
To connect the power, remove the jumper from header P17 pins 3and 4and plug it into the adjacent J18
header (see Figure 7).
Front Cover Installation
After completing all connections and adjustments, inspect and clean the machined flange joint surfaces of
both the cover and the box. Surfaces must be smooth, free of nicks, scratches, dirt, or any foreign particle
build-up that may prevent a proper seal. Surfaces must seat fully against each other to provide a proper
explosion-proof joint. Clean surfaces by wiping with a clean lint-free cloth.
Apply a light coat of Killark LUBG lubricant to flange surfaces and close the cover. Install and tighten all
cover bolts to 30 ft-lb. Do not omit any cover bolts. Use only the bolts supplied with the enclosure.
NOTE:Refer to the Killark Installation, Operation, and Maintenance Data Sheet enclosed with the unit
for additional information.
Programming
All SMART telephone models are programmable. GAI-Tronics initially programs the telephone’s default
settings during manufacturing and testing. Change the default settings after installing the SMART
telephone to implement different options. This manual provides instructions for programming basic
features to initially set up the telephone from another touch-tone telephone.
More advanced programming requires a PC and the TMA software. For programming using the TMA
terminal, refer to the TMA software manual (Part No. 12509-037), or contact the GAI-Tronics’Field
Service Department.
NOTE
—Use a handset telephone exclusively when programming the SMART telephone
remotely. Using a speakerphone for programming may lead to incorrect settings due
to background noise. (Using a cellular telephone is also not recommended.)

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Enter Programming Mode
Read the entire Programming section and carefully plan the programming before beginning the process.
Write down the key sequence from the Command column of Table 1, Basic Programming Commands, for
the necessary features. Documenting the programming information helps enter the key sequence at a
steady pace and provides a record of the telephone’s settings.
Complete the following steps to enter the programming sequence from a remote DTMF telephone:
1. Call the SMART telephone to program. (Do not use a cellular telephone.)
2. Listen for a confirmation tone during ringing, which signals that the telephone has answered.
3. Press *** to enter programming mode.
4. Wait two seconds.
5. Enter **0000 (0000 is the factory default maintenance PIN #.)
NOTE:After sending the maintenance PIN # to the telephone, entering *20 provides confirmation of
maintenance access to the telephone. If access is granted, the telephone responds with six
DTMF digits.
If access is denied, the telephone responds with two DTMF digits. Repeat step 5 again to
request access again.
6. Complete the necessary programming (see the Basic Programming section for options).
7. Listen for a confirmation tone at the end of each programming sequence, which indicates the
programming change was accepted.
NOTE
—Delays during programming greater than 5 seconds cause a programming time-
out. If this occurs, you will hear a beep before the programming sequence is
completed and you must reenter the sequence.
8. When finished programming, press *99 to exit the programming mode.
Basic Programming—Call Time-out
Enter the following programming command from any touch-tone telephone. The telephone indicates
acceptance of a data transfer command by transmitting an audible DTMF return code tone.
The call time-out feature limits call duration from 1 minute to 4.5 hours. Set the time limit by entering a
number from 120 to 32400. This number represents the number of half-second increments of duration.
Entering 0 results in a call time-out of 4.5 hours.
1. Enter *37<120~32400># to assign a time limit or change the existing time limit.
*37
Data transfer command
<120~32400>
Call duration (60–16,200 seconds, 0 = 4.5 hours) –See example below.
#
End of sequence indicator
2. Multiply the desired time limit, in minutes, by 120 to determine the call duration.
Example: For a call duration of 5 minutes:
3. 5 minutes 120 = 600
4. Therefore, enter the character string *37600#, and the telephone returns a DTMF check-digit.

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Table 1. Basic Programming Commands
Command Return Description
Default
Setting
*37<120~32400>#
c Write Call Time-out (120–32400 × ½ sec, 0 disables) 10 minutes
The cin the above return field is the success tone (DTMF check digit).
Operation
Models 352-101 and 352-102 Handset Operation
1. Lift the handset to place a call.
2. Adjust the handset receiver volume control, on the front cover keypad, to the desired level by
pressing the volume control push button.
N
OTE : Pressing the volume control push button increases the volume in 5-dB increments. The
volume starts at 0 dB and increases to a maximum volume of 20 dB. Pressing the volume
control push button a fifth time returns the volume to 0 dB.
3. Dial the desired number.
4. After completion of the call, place the handset on-hook.
Figure 10. Models 352-101 and 352-102

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Models 352-103 and 352-104 Headset Operation
1. To connect the headset, plug it into the flexible plug on the front of the telephone by removing the
sealing cap from the receptacle, aligning the connector pins, and screwing the two ends together.
Figure 11. Models 352-103 and 352-104
2. To place a call, remove the headset from the headset activation bracket and flip the headset bracket
forward to its preset position (see Figure 11).
3. Adjust the handset receiver volume control, on the front cover keypad, to the desired level by
pressing the volume control push button.
N
OTE : Pressing the volume control push button increases the volume in 5-dB increments. The
volume starts at 0 dB and increases to a maximum volume of 20 dB. Pressing the volume
control pushbutton a fifth time returns the volume to 0 dB.
4. Dial the desired number.
5. Flip the headset activation bracket to its vertical preset position to hang up. If applicable, place the
headset on the bracket after completing the call. Otherwise, disconnect the flexible receptacle and
plug by unscrewing the two ends, and pulling them apart. When disconnected, reattach the sealing
cap to the end of the receptacle (see Figure 12).

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Figure 12. Models 352-103 and 352-104—Headset Disconnection
Maintenance
Contact a regional service center for a return authorization number (RA#) if the equipment requires
service. Ship equipment prepaid to GAI-Tronics with an RA# and a purchase order number. GAI-Tronics
makes repairs or provides replacement in accordance with our warranty policy if the equipment is under
warranty. Please include a written explanation of all the defects to assist our technicians in their
troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help with identifying the closest
Regional Service Center.
Specifications
TMA Compatibility profile type........................................................................................... Type A Handset
Electrical
Minimum loop current (48 V dc only)................................................................................................. 20 mA
Volume control ........................................................................ five steps (0 dB, 5 dB, 10 dB, 15 dB, 20 dB)
Inter-digit pause ...................................................................................................................................100 ms
Signaling tone (DTMF)................................................................................................. 100 ms tone duration
Supervisory dc voltage......................................................................................................24 V dc or 48 V dc
Network interface............................................................................................................................. loop start
Auxiliary output (isolated solid-state switch) ..................................................................48 V dc @ 125 mA
28 V
RMS
ac @ 80 mA
RMS
Ring Relay PCBA output mechanical relay contact ............................................................. 250 V ac @ 5 A
30 V dc @ 5 A
Network signaling................................................................................................................................ DTMF
Ringer Equivalence Number (REN) ........................................................................................................0.5B
Environmental
Operating temperature ...........................................................................−4 ºF to +140 ºF (−20 ºC to +60 ºC)
Humidity ....................................................................................................................... 90% non-condensing

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Mechanical
Enclosure ................................................................................ cast aluminum with aluminized lacquer paint
Handset cord ................................................... G-style handset with PVC 6-foot extended length (standard)
Connections.................................................................................internal screw-type barrier terminal blocks
Dimensions, outside........................................10.25 W × 12.25 H × 9.50 D in (260.3 × 311.1 × 241.3 mm)
Mounting....................................................wall or column, four 3/8-inch (10 mm) mounting feet with slots
Shipping weight................................................................................................................... 30.0 lb (13.6 kg)
Net weight............................................................................................................................ 28.0 lb (12.7 kg)
Approvals
NRTL listed ......................................................Hazardous locations Class I, Division 1, Groups B, C, & D
(USA and Canada) Class II, Division 1, Groups F & G
Class III, Division 1
Type 4X
T6—Gas
T4A—Dust
User Instructions (USA)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his
own expense.

(Rev. 10/06)
Warranty
Equipment. GAI-Tronics warrants for a period of one (1) year from the date of shipment, that any
GAI-Tronics equipment supplied hereunder shall be free of defects in material and workmanship, shall
comply with the then-current product specifications and product literature, and if applicable, shall be fit
for the purpose specified in the agreed-upon quotation or proposal document. If (a) Seller’s goods prove
to be defective in workmanship and/or material under normal and proper usage, or unfit for the purpose
specified and agreed upon, and (b) Buyer’s claim is made within the warranty period set forth above,
Buyer may return such goods to GAI-Tronics’ nearest depot repair facility, freight prepaid, at which time
they will be repaired or replaced, at Seller’s option, without charge to Buyer. Repair or replacement shall
be Buyer’s sole and exclusive remedy. The warranty period on any repaired or replacement equipment
shall be the greater of the ninety (90) day repair warranty or one (1) year from the date the original
equipment was shipped. In no event shall GAI-Tronics warranty obligations with respect to equipment
exceed 100% of the total cost of the equipment supplied hereunder. Buyer may also be entitled to the
manufacturer’s warranty on any third-party goods supplied by GAI-Tronics hereunder. The applicability
of any such third-party warranty will be determined by GAI-Tronics.
Services. Any services GAI-Tronics provides hereunder, whether directly or through subcontractors,
shall be performed in accordance with the standard of care with which such services are normally
provided in the industry. If the services fail to meet the applicable industry standard, GAI-Tronics will
re-perform such services at no cost to buyer to correct said deficiency to Company's satisfaction provided
any and all issues are identified prior to the demobilization of the Contractor’s personnel from the work
site. Re-performance of services shall be Buyer’s sole and exclusive remedy, and in no event shall GAI-
Tronics warranty obligations with respect to services exceed 100% of the total cost of the services
provided hereunder.
Warranty Periods. Every claim by Buyer alleging a defect in the goods and/or services provided
hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty
periods as set forth above. Provided, however, that if the defect complained of is latent and not
discoverable within the above warranty periods, every claim arising on account of such latent defect shall
be deemed waived unless it is made in writing within a reasonable time after such latent defect is or
should have been discovered by Buyer.
Limitations / Exclusions. The warranties herein shall not apply to, and GAI-Tronics shall not be
responsible for, any damage to the goods or failure of the services supplied hereunder, to the extent
caused by Buyer’s neglect, failure to follow operational and maintenance procedures provided with the
equipment, or the use of technicians not specifically authorized by GAI-Tronics to maintain or service the
equipment. THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND
EXCLUDE ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS OR IMPLIED BY
OPERATION OF LAW OR OTHERWISE, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Return Policy
If the equipment requires service, contact your Regional Service Center for a return authorization number
(RA#). Equipment should be shipped prepaid to GAI-Tronics with a return authorization number and a
purchase order number. If the equipment is under warranty, repairs or a replacement will be made in
accordance with the warranty policy set forth above. Please include a written explanation of all defects to
assist our technicians in their troubleshooting efforts.
Call 800-492-1212 (inside the USA) or 610-777-1374 (outside the USA) for help identifying the
Regional Service Center closest to you.